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Caesarstone US Reviews 1,819

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TrustScore 3.5 out of 5

3.4

Stone supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the prompt delivery of samples, finding the ordering process easy and efficient. People are generally satisfied with the size of the samples, which helps them visualize the products for their projects. The availability of free samples is also a significant positive point for many, as it aids in making informed decisions. However, some customers experienced issues with orders, such as not receiving all requested samples or receiving incorrect ones. There are also concerns about product quality, with some reporting that samples did not accurately represent the actual quartz or that products developed stains. Additionally, a few people noted receiving broken samples or experiencing poor customer service regarding delivery updates.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some expressing satisfaction with... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and fast delivery of... See more

Order

Users describe ambiguous interactions with order, with many customers finding the process of ordering samples... See more

Quality

Reviewers highlight negative aspects of quality, particularly regarding defective products and samples.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I appreciate the quick shipping however I don’t feel like it was worth $30 to send four small samples. If the extra fee was due to the expedited shipping, I would’ve rather spent less money and had it... See more

Rated 4 out of 5 stars

Ordered three samples, and only two sent. Remaining sample sent promptly when notified. Samples are a bit small to be basing a multi-thousand dollar purchase on their appearance. A little larger si... See more

Rated 5 out of 5 stars

Ordered 3 countertop samples off their website. I was notified the next day that they’ve been picked and we’re on their way and there was no charge for these. Well, I haven’t yet picked my counter. It... See more

Rated 5 out of 5 stars

THANK YOU for providing free samples. Most quartz companies are not offering this and it’s difficult to put finish selections together without a sample in hand. Way to go Caesarstone - you know what y... See more

Company details

  1. Stone supplier
  2. Kitchenware Shop
  3. Manufacturer

Written by the company

Caesarstone is a global leader of premium surfaces, specializing in countertops that create dynamic spaces of inspiration in homes across the globe. Established in 1987, its portfolio of over 100 colors in an assorted array of surfaces combines the company’s innovative technology with its powerful design passion. Spearheading high-quality, sustainable surfaces, Caesarstone delivers functional resilience with timeless beauty, for a vast range of applications, including kitchen countertops, bathroom vanities, and more, for indoor and outdoor spaces. Since it pioneered quartz countertops over thirty years ago, Caesarstone has expanded into porcelain, mineral and natural stone surfaces.

Contact info

3.4

Average

TrustScore 3.5 out of 5

2k reviews

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Rated 2 out of 5 stars

Wrong samples sent.

I ordered several samples and was very excited to see them in my space. I received them in good time, however, when I opened the box, there were 4 identical bland grey samples rather than the samples I requested. I have ordered again and I am hoping that the new order has the samples I requested.

1 January 2026
Rated 3 out of 5 stars

I appreciate the quick shipping however…

I appreciate the quick shipping however I don’t feel like it was worth $30 to send four small samples. If the extra fee was due to the expedited shipping, I would’ve rather spent less money and had it take a few extra days. Maybe consider offering two shipping options. $30 just seems like too much money for this.

30 December 2025
Rated 1 out of 5 stars

ordered 4 samples for $30

ordered 4 samples for $30. Two of the samples were exactly the same (altho labeled differently) and looked NOTHING LIKE the picture on the back. Very unhappy, and certainly unwilling to purchase anything from this company if they can't even bother with checking their samples are correct.

30 December 2025
Rated 5 out of 5 stars

Helpful and kind.

It was a cold and snowy day with strong winds. I had trouble finding your showroom. The saleslady stayed on the cellphone line and waited outside to guide me to the showroom. She was very pleasant and cheerful throughout the whole ordeal and I ended up purchasing Caesarstone for my kitchen.

28 December 2025

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