Caffyns Reviews 

Expected quality and service as usual by Audi brand . and friendly staff .

I had an excellent experience purchasing my Lotus Eletre R, and I can’t recommend Harrison at Lotus highly enough. From the very first enquiry through to the handover, Harrison was professional, knowledgeable, and genuinely passionate about delivering the best customer experience.

He took the time to explain every detail of the car, answered all my questions with patience and clarity, and made the entire buying process seamless and enjoyable. His dedication and attention to detail made me feel completely confident in my decision.

If you’re considering a Lotus, I highly recommend asking for Harrison—you won’t be disappointed. Thank you again for making this such a memorable and enjoyable experience!

Efficient and helpful service and the car cleaning wash and vacuum was excellent

We bought a new Golf and the Kayle sales executive was very friendly and helpful and very professional made us feel comfortable it was all organised when we got there everything went smooth we where welcomed from amazing Manager Rob

My Volvo V70 AWD was leaking from the fuel overflow pipe. Replacing this and the filler pipe in theory require over 10 hours of work to get the transmission and fuel tank out of the way. The Caffyns technicians know a way to do this by simply lowering them out of the way, which reduces the time required to just over 2 hours. That saved me hundreds of pounds! Everyone at the Eastbourne Volvo dealership provided impeccable professional yet friendly service. With special thanks to Service Advisor Max.

Amazing start to finish service from harrison from the welcome to the handover nothing was to much. In fact he went above and beyond to make the handover happend a day earlier than planned to help me out. The service from all the team was incredible

Done what promised faultless service thank you

Bought a new vehicle. Josh talked us through the whole Cupra range and options and listened to us

Good service. Parking was a bit difficult.

just popped in to tunbridge wells on a sunday to check out a formentor , dan was very helpful showed me round a new vehicle in the showroom , asked for some figures and ordered one , they were sent over and the deal was done , vehicle was delivered before the end of the month and phone calls to make sure im doing ok with the car , great car and great styling , im loving it so far

I had an awful experience in buying a car from Caffyns it broke down with gearbox failure on the second drive out.
The real problem comes with their customer service which is frankly non existent it took my putting a previous bad review on here to prompt a proper phone call and apology and a small amount of recompense.

I was told lies and had information hidden from me about the car but of course they dispute it.

There is no way i would ever buy a car from Caffyns again.

I have now purchased a new VW Tiguan R line Black edition from JCB VW Tunbridge wells where the service was a world away from Caffyns and it was worth the wait of a couple of months for a great vehicle.

I have already completed 2 surveys about my recent visit. I think that is enough!!

Great car at a fair price. Excellent service.

Regretfully we eventually decided that a tempting used Kamiq at Caffyns Skoda Eastbourne did not quite meet our needs but we received excellent and professional attention throughout from Jack Wilson, who was always helpful, courteous, enthusiastic and patient despite our protracted deliberations.

The worst service I have received from a car dealership. I want to buy a new Audi but get no response from the salesman despite chasing on several occasions

The salesman (Harrison) was friendly, helpful and knowledgeable

Purchased a new EV from Sam who was outstanding from first communication to the day of collection.

Fantastic customer experience.

I was looking to upgrade my car to a bigger SUV so i headed to Caffyns Skoda, Eastbourne. They had the perfect one for me in the trim that i was after. I was approached immediately by Jack, i told him i was interested in the Karoq outside and within 30 mins, i was test driving it. Once back at the dealership, he offered me a drink so we could go through it all and what i found to be such a lovely gesture, was the bunch of flowers i received when i went to collect it to take it home. I mean even the reveal was something. The aftercare is lovely also.

We recently came along to ŠKODA looking for a new car and immediately felt so welcome. We were offered a drink and the team were very personable and helped find us the perfect car for our family. Jack has been wonderful every time we have been to the dealership to facilitate the process of picking up the car and we would highly recommend visiting ŠKODA and would purchase a car from them again in the future.