Caffyns Reviews 

First class Customer Service from start to finish. Dan was who I primarily dealt with, although I was also spoken to by his boss Adam. Can’t speak highly enough of both. A brilliant experience from start to finish. I live 1.5 hours from this dealership, but the travel was worth it for how well I was treated.

Many thanks again.
Darren Bungay

Always so well looked after whenever I go. Propper customer service and good coffee and cake too!

I’ve had multiple appointments either on the phone or in person. I’m told I can get an appointment to fix issues with my car which they do not contact me to arrange an appointment or if they do it’s in 3 months away to go back in circles all over again.
When trying to resolve the issue with my car they can’t as they need to diagnose the issue, after this was done I was told it can’t be fixed and didn’t give me the reason for this.
What’s the point in owning a Vaxhaull if their car dealerships can’t even fix their own cars?
Just think it’s awful service in general.

Professionalism, friendliness, delivering as promised. A slick and customer focused expierience complete with smiles!

Thank you for a fast and efficient service.

Dan was extremely helpful and knowledgeable and made the whole sale process extremely easy. Highly recommend Caffyns Škoda Eastbourne and particularly Dan

Bought an approved used Volvo from Caffyns Worthing back in May. Quickly had problems with the remote key fob; contacted by phone several times and advised someone would respond - they haven't. And getting no response to emails. Very disappointed by their customer service particular as I've bought Volvos from other Volvo dealerships in the past and their customer service has always been really good.

Just bought an Audi q2 from Caffyns Eastbourne.

Cannot fault the service I received from Amber from first looking to a test drive through to final purchase.
The whole start to finish service to a follow up call was seamless!
Would recommend
Thanks guys

Dealing with Caffyns is an absolute pleasure. Everyone is polite, professional, helpful and friendly, and I have total confidence that my vehicle will be looked after to the highest standard.

Had dealt with Caffyns Tunbridge Wells Skoda on two previous occasions and had great service. Unfortunately this was not the case on our latest order.

They delivered a different specification car to the one ordered and with a broken front seat belt.

We also had numerous issues with the Skoda offers supposedly being available and the dealer discount offered. Doubtful that we’d consider Caffyns for any future purchase.

Experience was good - but nothing was required as the service is not due for another 11000 miles - computer had been incorrectly set after the last service - health check, car clean and Phil’s attention were first class

All good. :)

Really easy to deal with and quick response on email as well as delivery next day. Darren Meakins was quick at responding to confirm the fitting of car mats. Will definitely be using this company in the future.

I purchased a stunning three year old A5 Sportback a year ago today from Caffyns and the service I have received from Jack Taylor and Jamie Brown has been exemplary. I have had two issues during this time which were both addressed swiftly.

The first which I did not even notice for a few weeks was that the rear part of the parcel shelf was missing. This clips to the inside of the tailgate but since the car has extremely tinted rear windows it only became apparent when I had some light coloured items in the rear of the boot. A quick call to Jack and the following week a brand new factory part arrived.

Secondly the two rear wheels had been refurbished prior to me collecting the car which recently started losing some of the lacquer from the painted centre areas. As I live near Oxford it was not practical for me to take the car back to Brighton but as I have a tyre shop next door decided to ship the two wheels back to Jamie to have them re-lacquered. After the initial work was completed Jamie called to say he was not at all happy with the finish and subsequently had them both completely stripped and re-finished to a standard which can only be described to "as new" condition.

I would not hesitate to recommend Caffyns as this has been the best customer service I have received in over forty years of motoring

The salesman James was very helpful.
When I picked up the car today, he showed me round the car, Helped with setting everything up.

We recently visited Eastbourne showroom to look at purchasing another car. Saw one we liked, went for a test drive and decided it was the one for us. The whole procedure was seamless, everyone was courteous and helpful, offered refreshments while we were there and we feel very confident with Audi.

Amazing service for the last 13 yrs I have been with this amazing company

Great experience, professional service. Have used Caffyns Volkswagen Brighton for services and work on my car(s) over the years (decades now!) and never had need to change.

Jon Hards consistently demonstrates exemplary performance in his role. From start to finish, his customer service skills are outstanding. I always felt valued as a customer and appreciated being kept informed throughout the entire process regarding my car.