Cairds Reviews 

569
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often highlighting individuals for going above and beyond. People appreciate the excellent service, describing the process as smooth and stress-free, making their experience very positive. Reviewers frequently commend the company's strong communication, quick response times, and dedication to keeping them informed throughout their property journey. Many found the team proactive and reliable, efficiently handling queries and liaising with all parties. Customers highly recommend their services for buying, selling, or renting properties.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, consistently highlighting the outstanding, professional,... See more

Customer service

Clients share positive opinions on customer service, highlighting clear communication, responsiveness, and... See more

Response time

Reviewers consistently express satisfaction with the promptness and efficiency of communication. Customers... See more

Location

Reviewers highlight positive aspects of location, with many successfully finding their desired homes in areas... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gavin Newton at the Ashtead office of Cairds Estate Agents has impressed us with his knowledge, enthusiasm and energy to take on helping us sell our property. He is easy to get hold of and very appro... See more

Rated 5 out of 5 stars

Buying our new home with Gavin from the Ashtead branch was such a positive experience. He was friendly, professional, and always quick to respond, making the whole process smooth and stress-free. We r... See more

Rated 5 out of 5 stars

Well after giving my last 2 properties to other agents I then switched to Cairds Ashtead - Gavin work hard through a tricky market and sold them both for a combined figure north of 3 million. The comm... See more

Rated 5 out of 5 stars

Very professional outfit . Always at the end of the phone when needed . Jo Woods dealt with any queries we had efficiently and honestly . Two sales with asking price received on both. Very happy . Tha... See more


Company details

  1. Estate Agents

Written by the company

Cairds is the go-to local agency for selling or letting properties in Epsom and Ashtead, known for their expert knowledge and five star service. Free valuation visit cairdsval.com


Contact info

4.9

Excellent

TrustScore 5 out of 5

569 reviews

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Asks customers to review

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Replied to 80% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(569)

197 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and smooth process

Chris was extremely helpful throughout the process of finding me a rental property. He was always responsive, professional, and took the time to understand exactly what I was looking for. His knowledge of the market and attention to detail make the whole experience smooth and stress free. I really appreciate his support and would highly recommend him to anyone looking for a property.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service From Start to Finish

We had an excellent experience working with Christian Pickett throughout the process of finding our new home. From start to finish, he was incredibly helpful, professional, and genuinely committed to making sure we found the perfect house. He went above and beyond at every stage always available to answer questions, arrange viewings, and offer honest advice that made the whole experience far less stressful.

Christian’s knowledge, patience, and dedication really stood out, and we always felt supported and looked after. Nothing was ever too much trouble, and his communication was outstanding throughout. Thanks to his hard work and determination, we’ve found a wonderful house that we absolutely love.

We couldn’t recommend Christian highly enough to anyone looking to buy a home. A truly fantastic experience from beginning to end!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Lola had provided me with remarkable service.

Lola was incredibly reassuring when we weren’t selected for the property we had hoped for. She consistently kept us updated and always made sure we were informed as soon as new properties were listed online. Thank you, Lola, for your continued support, professionalism, and encouragement throughout the process.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Fast , Reliable Communicative Dynamic team in Cairds Lettings

I had registered with another local agency for 5 weeks , no joy. Christian and Lola were amazing within 7 days they had found a tenant and with 10 days we had signed contracts .
A young proactive dynamic team. Would highly recommend for their speed and constant communication throughout process.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Gavin was absolutely fantastic…

Gavin was absolutely fantastic throughout our first home purchase. What turned out to be a very complicated and at times stressful process was made so much easier thanks to his professionalism, patience, and constant support.
From start to finish, Gavin went above and beyond to help move things forward, always keeping us updated and doing his best to resolve issues as they came up. He was responsive, approachable, and genuinely committed to helping us get through every stage of the purchase.
As first-time buyers, having someone so knowledgeable and reliable on our side made a huge difference. We really appreciated all of his hard work, dedication, and persistence throughout the process.
Thank you, Gavin, for all your help in getting us into our first home — we’re incredibly grateful and would highly recommend you to anyone buying or selling a property.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Cairds Epsom is a fantastic company.

I’ve had a positive experience with the Epsom branch estate agents, I have been dealing with Lola so far. While I haven’t secured a property yet, Lola has been consistently professional, approachable, and proactive in helping with my search.

Lola has taken the time to understand exactly what I’m looking for and have been sending through relevant options rather than overwhelming me with unsuitable listings. Communication has been clear and timely, and Lola has always been happy to answer questions or arrange viewings around my schedule.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Luke has recently helped me with buying…

Luke has recently helped me with buying my first home and I would absolutely recommend him. He was communicative and helped me through the process. Luke was keen to assist with any queries I had and I don’t think it could have gone any easier!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

I recommend Lola from Cairds.

Lola from the Cairds Epsom branch is exceptionally polite, knowledgeable, and clearly well-informed about the current market. She consistently keeps me updated, ensuring I’m promptly made aware of any new properties that become available. Her thoughtful and proactive approach makes the entire process feel seamless and well-managed.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Gavin Newton at the Ashtead office of…

Gavin Newton at the Ashtead office of Cairds Estate Agents has impressed us with his knowledge, enthusiasm and energy to take on helping us sell our property. He is easy to get hold of and very approachable, we look forward to working with him over the next few months.
Highly recommend

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Gavin Newton Sales Manager Ashtead…

Gavin Newton Sales Manage
Ashtead Branch.
Can Highly recommend give him a call!
He is very calm and consistent.
Tried his best to keep the momentum positively moving into the right direction.
Wasn’t an easy sale selling leasehold when dealing with incompetent conveyancers.

I also would suggest anyone selling or buying leasehold go with Cairds recommended Conveyancer
And Get the job done SAP.
Everyone wants to move on with their lives not stay stuck months on end because of incompetent conveyancers

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Great professionals at Cairds

I recently had a fantastic conversation with Lola from the Cairds Epsom Branch regarding the renters reform- she answered all questions I had promptly and gave me more of an insight on how this going ahead supports renters. Although move in date for a property I liked online was too far in advance- I will keep an eye out on properties that are listed that I like with a sooner move in date

Thank you Lola

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Helpful staff

I dealt with Luke at Cairds, and just through a couple of conversations I found him to be incredibly helpful and knowledgable. He cuts through a lot of the usual nonsense you can get in this industry, and seems like a genuinely nice person. Was a pleasure to deal with him.

21 April 2026
Unprompted review
Rated 4 out of 5 stars

The team at Cairds

The team at Cairds, especially Oscar and Lorraine were fantastic in keeping us informed along the way, they were always polite and very helpful .. I wouldn’t hesitate to recommend Cairds for others to use

17 April 2026
Unprompted review
Rated 5 out of 5 stars

I recently bought a property through…

I recently bought a property through Luke and have been very impressed with the service I received. He was always available to support my queries and concerns and was excellent at progressing the purchase, liaising with solicitors and the vendor as required. I would highly recommend Luke and Cairds to anyone looking to sell or purchase a property.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Cairds Epsom

Bought with Cairds and dealt with Luke, who was super helpful, knowledgeable of the area and quick to respond with any queries we had. He was also very accommodating with follow-up viewings and chasing up the solicitors.

Would highly recommend.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Having dealt with many agents in the…

Having dealt with many agents in the past, Cairds have been amazing with regularly keeping in contact with me and my partner. Chris specifically has updated us everytime a new property comes onto the market! We would recommend him and Cairds as a whole to anyone who does want to be looked after.

15 April 2026
Unprompted review

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