Callaway Pre-Owned Reviews 

Ordered a new club almost a week ago for next day delivery (additional 9.95 charge). Taken my money and have said via email that they have had a full system outage on their side preventing orders being sent (however not payments and money to be taken). Appreciate companies have issues but the communication has been very poor.

Says on their website to expect delays of 2-3 days but it has been beyond this now and have still not received any update of where my order is.

Called the call centre today at 3pm and was closed (hours are 8-5pm Monday to Friday) so not sure what has gone on there.

If you are considering ordering, please approach with caution and possibly consider other outlets if prices are similar.

Don't know what's going on, but website and call center is closed. Ordered an "outlet" putter and was shipped the wrong one. Sent an email and got a response that it may take 5 to 7 business days for a response. On day 5 and nothing yet. How do you run a business like this?

I have been trading-in clubs for years with Callaway preowned but they seem to have problems now. I traded a driver in over 45 days ago and they never gave me credit. I contacted them by email and he told me my driver was dented and the trade-in manager will call me. My driver was like brand new when I sent it with no scratches or dents. I responded by email " I am sorry but there was no dent in my driver when I shipped it. I have spent a lot of money over the years with Callaway and have traded in quite a few clubs and have “ never” been accused of sending in a dented club. Look at my trade in history. “I know the rules on club trade”. My honesty now has come into question which I don’t appreciate. To take 45 days to evaluate a trade and then call my trade in a damaged club is extremely upsetting to me. I am a 8 handicap and have traded in many clubs over the years with Callaway and have “never” been accused of sending in a dented club". They never responded back to this email and the trade-in manager NEVER called. STAY AWAY FROM TRADING WITH THEM FOR NOW. They seem to be having problems other than their claims of high trade volume.

If you are planning on trading a club in.. don’t expect payment for that club for at least 6-8 weeks after it has been delivered. In my case I had waited 3 months before I was paid for the trade in club after it was delivered with tracking verification. In my opinion, you should try and sell your club with different option, as this is way too long for them to pay you for your trade in clubs.

5 star, Tom was so helpful and efficient .. can’t wait for new clubs to arrive and would highly recommend..

This is my 4 order with Preowned Callaway and the first time I had an issue. But Beau with customer service listed to my issue (even on Saturday) and took care of it. I told him I was heading to Pinehurst and wanted to take this new club with me but I didn't like to condition. He immediately got me a prepaid UPS label to send this one back and got the new one out by 2nd day air. Thanks so much.

Good pricing. Clubs arrived in the condition specified. Had an issue with one of the clubs & customer service was fantastic! I’m sure I’ll use the site again.

Located in UK, since this may account for some of the differing experiences reported on this page.
I've now ordered twice and each time I've received an excellent product at an impressively quick delivery time. Everything is as described and I'm delighted. In my case, both clubs were ordered as 'like new' and my expectations were met. I have not tried different levels of club quality.

I ordered a Big Bertha 3 fairway wood.
I received a 5 wood instead.
And the shaft was broken in two.
The replacement club is taking too long to even ship.
Triple bogey...I expected better.

This is the third purchase by me and I can’t praise the service and value enough. Clubs arrived the next day and were in fantastic condition, far better than the advertised guide. Will definitely use again.

Fantastic service and value - clubs arrived within a few days and both very similar to brand new (I ordered a 5 wood "like new" and a hybrid described as "good" condition. Would absolutely use them again for future purchases

“I had purchased the Mavricks about a year ago. They didn't work out so I sent them back. No issues. Was ready for a new set. Landed on the 19 Apex Forged. Love them. Web-site says they're certified pre-owned. They look new to me. Wrapped so as to protect the heads. Was pleasantly surprised. Love my new irons. Would definitely buy form these guys again. Also cheaper from the website. Better deal than same clubs on eBay.

Returns are very slow and tedious! After they receive the product, you will have to wait for about 2 weeks just to get a GC - they won't refund it to your card so you have no choice but to wait for the GC and it takes forever.

Great place to buy genuine clubs at a reasonable price. Clubs are always in excellent condition, better than described, and their customer service is second to none.

Ordered a set of Mavrik pro irons in good condition. They arrived within 2 days of ordering and there is not a single mark on the clubs, neither the sole or face. Fantastic result. Thank you Callaway Pre-Owned, one very thrilled customer.

Ordered a set of irons that arrived promptly. The condition of the clubs was far better than I expected. Could not fault the quality of the product and service provided

BOUGHT SOME CLUBS AND HAD TO RETURN WITH RMA NUMBERS. ITEM WAS RETURNED AND WAITED MORE THAN WEEK, NO REFUND. CONTACTED THEM THROUGH EMAIL AND NO REPLY. CALLED THEM AND GOT LONG WAIT SO CHOSE CALL BACK OPTION. OFCOURSE NO RETURN PHONE CALL. THEIR AFTER SERVICE IS 1 STAR AT BEST.

I ordered left handed clubs and received right handed. I emailed them (no response) and called them twice and was on hold for over ten minutes each time.

I ordered a set of irons described as in good condition. They arrived today, and they're immaculate- it looks like they've never been used! Really, really pleased, will definitely use again!

I used callaway pre owned twice in UK, and I have no words for the quality of the clubs and for the price compared to other web golf sites. The clubs are in excellent conditions and the service is excellent.
I bought a set of Mavrik irons and 2 fairways wood!!!!
Too good !!!!!