Call Wiser Reviews 

236
TrustScore 4.5 out of 5

4.3

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Rated 3 out of 5 stars

Thank you for renewing my car insurance. I had an email afterwards from you, and I looked at the policy document, but I was expecting to see the actual details of our car, our names and details, and... See more

Company replied

Rated 5 out of 5 stars

Let me first explain that I am a laryngectomy (loss of the Larynx) and thus have some difficulty in speaking and maintaining a conversation. However the Consultant was very patient and helpful throug... See more

Company replied

Rated 4 out of 5 stars

Thank you; you sent a reminder in good time and when I had not responded quickly you sent a new one while there was still time. I rang to ask about any less expensive options; Duncan managed to reduc... See more

Rated 5 out of 5 stars

After a lot of trouble with the administration of this company ( my name is still spelled incorrectly on my emails) , I have found one of your staff members extremely helpful in solving an ongoing... See more

Company replied

Company details

  1. Insurance agency

Information provided by various external sources

It's quicker and easier to talk. Our friendly, experienced team is waiting to talk to you and help you find the best insurance at the best price which meets your needs. With over 30 insurance companies to choose from, we can find you the right one.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

236 reviews

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4.3

All reviews

(236)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exallent

I think that you where very help full and helpped me understand the policy im really greatful for your help im glad i have taken a policy out with you

14 December 2016
Unprompted review
Call Wiser logo

Reply from Call Wiser

Hi Simon,

Thank you for taking the time to write this. We appreciate all comments and we are glad the we have been able to provide assistance with helping you understand your policy.

Kind Regards,
Cathy

Rated 5 out of 5 stars

Fantastic Mike. What a lovely gentleman.

My experience was pain free, such a pleasure doing business with such. A cheerful and efficient man. Thank you.

10 December 2016
Unprompted review
Call Wiser logo

Reply from Call Wiser

Hi Helen,

Thank you for taking the time to write this. We are pleased to hear that Mike made the process pain free for you.
We will pass your comments back to Mike's Manager.

Kind Regards,
Cathy

Rated 5 out of 5 stars

Car insurance

Really cant fault the service your company provided. Excellent customer service, very helpful and a pleasure to deal with!
Will be recommending to friends and family.
Many thanks again,
Lisa Pickrell

26 November 2016
Unprompted review
Call Wiser logo

Reply from Call Wiser

Hi Lisa,

Thank you for taking the time to write this review.

We are glad that you found our customer service as excellent. We greatly appreciate all feedback, good or bad, as we continue to strive to improve our processes and maintain a high standard of service.

We look forward to proving the same level of service to your friends and family.

Kind Regards,
Cathy

Rated 5 out of 5 stars

Car insurance renewal

Fast, efficient and friendly.

17 November 2016
Unprompted review
Call Wiser logo

Reply from Call Wiser

Hi John,

Thank you for taking the time to leave to leave your review. We appreciate all feedback and we are pleased that you found our service efficient and friendly.

Kind Regards,
Cathy

Rated 5 out of 5 stars

Wise Move

It was a wise move to phone in and obtain the particular cover I needed, with excellent communication and service from Jordon. Many thanks for ensuring that everything went through smoothly - and at a very good price too.

17 October 2016
Unprompted review
Call Wiser logo

Reply from Call Wiser

Hi Morag,

Thank you for this review.

We value feedback to ensure that we maintain the high standard of customer service that we take pride in.

Kind Regards,
Cathy.

Rated 5 out of 5 stars

excellent and very professional.

Very easy to talk to , and good service .

16 October 2016
Unprompted review
Call Wiser logo

Reply from Call Wiser

Hi Peter,

Thank you for this review.

We are pleased to hear we were easy to talk to whilst maintaining a good and professional service.

Kind Regards,
Cathy.

Rated 5 out of 5 stars

Lovely team fantastic service

What lovely team you have here I spoke to 2 gentleman called Enzo and Marcus Tyler who both went out of there way to help me and get my car insurance up and running I wasn't judged for my affordability I was treated with the upmost outstanding customer service I will be highly recommending this site I almost feel like I want another quote just for a phone call made me smile so much thank you guys : )

14 October 2016
Unprompted review
Call Wiser logo

Reply from Call Wiser

Hi Dana,

Thank you for this review.

Its always nice to hear such positive feedback, and we will ensure this is fed back to departments to ensure we maintain this level of service.

Kind Regards,
Cathy

Rated 4 out of 5 stars

car ins

got inflated quote so rang bewiser.. agent checked and got cheaper quote with my current provider very quick and with birthday voucher reduced even more long time to get through on phone but once speaking to agent sorted and renewed within 5 mins ..very happy with agent 's help

27 September 2016
Unprompted review
Call Wiser logo

Reply from Call Wiser

Hi Paul,

At the point of renewal we look at prices with our panel of Insurers, and send notification to you. In your circumstances for your renewal it was more competitive to remain with your current insurer.

We are happy to hear you have taken advantage of our free benefit; the birthday voucher, which we provide to all our customers for extra savings.

Kind Regards,
Cathy.

Rated 5 out of 5 stars

call wiser

good service well pleased

27 September 2016
Unprompted review
Call Wiser logo

Reply from Call Wiser

Hi Ronnie,

Thank you for taking the time to write this review.

We value all feedback, good or bad, as we always look to continually improve our service to all customers, and we thank you again for your valuable feedback.

Kind Regards,
Cathy.

Rated 1 out of 5 stars

Completely gobsmacked

Beware. Wanted a quote from direct line but rang this company by mistake. Feel that I was deceived into believing I was speaking to a direct line representative even being told I could have more discount due to my other direct line policies, I accepted a policy and within minutes documents arrived, On realising my mistake I felt I had been had over and tried to cancel, passed from pillow to post I was finally charged £ 45 admin to cancel for a policy that wasn't due to start for 14 days, be wiser and steer well clear

15 September 2016
Unprompted review
Call Wiser logo

Reply from Call Wiser

Hi,

We are very sorry for the trouble that you experienced today. I trust that the resolution I have offered is to your satisfaction.

Appropriate feedback will also be given to the relevant department.

Kind regards,
Pete

Rated 5 out of 5 stars

very helpful

very helpful,talked me through it with ease thank you

1 September 2016
Unprompted review
Call Wiser logo

Reply from Call Wiser

Hi Ansell,

Thank you for taking the time to write this review.

We are always please to here of our helpful service, we will ensure your comments are fed back to the relevant department.

Kind Regards,
Cathy.

Rated 1 out of 5 stars

Poor customer service

I punched in direct line insurance and here comes call wiser insurance. It was on Monday 21/08/16 after 8pm.

Firstly the agent sounded bored and was just watching time go by for his shift to ce to an end. I'd wanted to end the call so many times due to his unprofessional handling of the call. He wasn't helpful and not interested in me at all. U couldn't remember his name because it's not worth remembering.

After answering the questions he posed he came back with a quote for comprehensive in excess of £1400. Asked about third party fire and theft and he said it came up more expensive in the region of £2000. I had already done my research and the quote I had been given was under £700 taking all my details into consideration. I don't know if the agent thought he was speaking to an idiot but with his unethusiastic energy and lack of interest I wouldn't want someone like that working in my customer service department. Because of him I do not trust call wiser. Perhaps more training will do him well unless it's company-wide

24 August 2016
Unprompted review
Call Wiser logo

Reply from Call Wiser

Hi Milton,

We are sorry to hear of your experience and we thank you for taking the time to write this review.

We can assure you that your feedback will be fed back to the appropriate department.

Kind Regards,
Cathy.

Rated 5 out of 5 stars

easiest way of insuring my car

Alicia couldn't have been anymore helpful and pleasant. Made the whole experience of insuring my car so easy which after having Motability cars for the past 12 years was a very daunting prospect. Thank you for making it unstressful.

23 August 2016
Unprompted review
Rated 5 out of 5 stars

Easy renewal

I am very happy with this excellent company. There is no waiting when telephoning and the sales team are clear, friendly and professional.
It took me less than 15 minutes to organise my renewal.
Very impressed by the whole experience.

5 August 2016
Unprompted review
Rated 2 out of 5 stars

Cancelling policy

I had to cancel my policy due to unforeseen circumstances, within 2 weeks of inception.

It has been a complete nightmare trying to sort it out, having to explain the scenario again and again to different call handlers. So far I have had a refund £292 short of what I paid. One piece of correspondence advised me that it could be up to 60 days, as they have to wait for someone else to refund them, really!!?

The F.C.A are investigating this as they believe 30 days is adequate. All I want is someone to OWN this ongoing problem, sort it out and refund my payment minus an admin charge which averages at £25. Surely that's not too mush to ask for?

27 July 2016
Unprompted review
Rated 1 out of 5 stars

ripped off

Not happy . Reason is because i have changed vehicles and rang BeWiser to change insurance details to be told that i could not transfer my 5 months insurance which i have paid for in advance and have to start paying again.
To say i am unhappy about this is an understatement. I am someone with maximum no claums, i have never made a claim. I feel i have been treated very badly.

26 July 2016
Unprompted review
Rated 5 out of 5 stars

WELL DONE!

Thanks for you finding a much cheaper premium for my car insurance. Most welcome now I'm retired. All done via telephone call to you patient and friendly staff.

14 July 2016
Unprompted review

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