Call Wiser Reviews 

236
TrustScore 4.5 out of 5

4.3

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Rated 3 out of 5 stars

Thank you for renewing my car insurance. I had an email afterwards from you, and I looked at the policy document, but I was expecting to see the actual details of our car, our names and details, and... See more

Company replied

Rated 5 out of 5 stars

Let me first explain that I am a laryngectomy (loss of the Larynx) and thus have some difficulty in speaking and maintaining a conversation. However the Consultant was very patient and helpful throug... See more

Company replied

Rated 4 out of 5 stars

Thank you; you sent a reminder in good time and when I had not responded quickly you sent a new one while there was still time. I rang to ask about any less expensive options; Duncan managed to reduc... See more

Rated 5 out of 5 stars

After a lot of trouble with the administration of this company ( my name is still spelled incorrectly on my emails) , I have found one of your staff members extremely helpful in solving an ongoing... See more

Company replied

Company details

  1. Insurance agency

Information provided by various external sources

It's quicker and easier to talk. Our friendly, experienced team is waiting to talk to you and help you find the best insurance at the best price which meets your needs. With over 30 insurance companies to choose from, we can find you the right one.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

236 reviews

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4.3

All reviews

(236)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Very nice bloke, & I got the result I wanted.

24 October 2017
Unprompted review
Call Wiser logo

Reply from Call Wiser

We appreciate you taking the time to leave this review.

Kind regards

Richard

Rated 5 out of 5 stars

Annoying telephone calls…

We were contacted well before our renewal date and suggested that we should pay for the policy in advance.

We then received a number of calls, including a letter, reminding us to renew the policy, even though we informed the first agent that we would renew the policy at a date nearer to the actual renewal date,

To add insult to injury, even after we had renewed the policy, we kept getting telephone calls asking us to renew. There seems to be little communication between department
.
The experience was so annoying that we told the last agent to call us, that if this did not stop we would cancel our policy

13 October 2017
Unprompted review
Call Wiser logo

Reply from Call Wiser

Thank you very much for your feedback.

I have sent an email by way of response as I did not want to add to the phone calls you have received.

Kind regards

Richard

Rated 5 out of 5 stars

Always best quote

Always best quote, always very thorough and helpful.

9 October 2017
Unprompted review
Call Wiser logo

Reply from Call Wiser

Thank you for taking the time to share your feedback with us.

Kind regards

Richard

Rated 5 out of 5 stars

Jacob was very knowledgeable and …Excellent service

Jacob was very knowledgeable and helpful, and brought a lengthy procedure to a very satisfactory conclusion.

24 September 2017
Unprompted review
Call Wiser logo

Reply from Call Wiser

We are delighted that Jacob was able to assist so ably.

We will pass on your comments to Jacob and his manager.

Kind regards

Richard

Rated 5 out of 5 stars

Would recommend.

A great service who treat you like a customer and not a number. Any querie resolved. Would recommend.

20 September 2017
Unprompted review
Call Wiser logo

Reply from Call Wiser

Your feedback is very much appreciated.

Kind regards

Richard

Rated 3 out of 5 stars

Renewal unhappy now very happy great service from Kieran

Dear Team I had my renewal due tomorrow. short version - renewal extreamly high, I did homework found a lot of lower quotes based on same levels of cover and info. Sent email, Spoke to Kieran on Monday and Tuesday in C section renewals, very happy with Kieran, Apologised on behalf on the company, acknowledged my email and my disappointments, he then told me he had found a better deal than my email. I have authorised Kieran he may use my email as feedback to the organisation and also as info for his appraisals, / 1 to 1 etc .

I HOPE THE COMPANY MAY USE THE EMAIL FOR INFO SO WHEN RENEWAL COMES NEXT YEAR YOU WILL BE WITHIN A FEW POUNDS OF AN AVERAGE RENEWAL PRICE AND NOT OVERPRICED AS HAS HAPPENED THE LAST 2 YEARS. (sorry not shouting caps lock stuck on too busy to rewrite) Many thanks to Kieran and I hope he keeps up his excellent attitude and customer service.

19 September 2017
Unprompted review
Call Wiser logo

Reply from Call Wiser

Thank you very much for taking the time to provide what is extremely valuable feedback.

Concerning your renewal quotations, as you may already be aware, as a broker we present your information to our entire panel (35+ insurers) and we give you the best quote that comes back. In that respect we do not have very much control over pricing.

However, if a customer is unhappy with a quotation we will always attempt to negotiate with the insurers to try to obtain a more competitive quotation.

I will make certain that Kieran and his manager receive your comments.

Kind regards

Richard

Rated 5 out of 5 stars

Aston Saunders. Customer Service 5*!

Wow, I've never had this experience before. A knowledgable, charming young man that spent time listening and treating me with respect and interest. Hold on to Aston Saunders, he is an asset to you business!

Chris Bailey

18 September 2017
Unprompted review
Call Wiser logo

Reply from Call Wiser

It is always great when we learn that one of our staff has provided the kind of service we strive for.

Sincere thanks for your kind review. We will make sure it reaches Aston and his manager.

Kind regards

Richard

Rated 5 out of 5 stars

Car insurance

Excellent customer service thank you

2 September 2017
Unprompted review
Call Wiser logo

Reply from Call Wiser

Thank you for taking the time to leave this review. We are pleased to hear you are happy with our service.

Kind Regards,

Hannah

Rated 5 out of 5 stars

Courteous and helpful

Courteous and helpful, went the extra mile to find me the best options. Don't buy car insurance until you give them a chance to quote for you. Been with them for three years now and they always come up trumps.

31 August 2017
Unprompted review
Call Wiser logo

Reply from Call Wiser

Thank you for taking the time to leave this review. We are delighted to hear you received a courteous and helpful service and we really appreciate your comments.

Kind Regards,

Hannah

Rated 5 out of 5 stars

better than ebike

Be Wiser performed brillaintly - quick to answer the phone, accurate, well priced and polite. In fact everything that EBike was not!

14 August 2017
Unprompted review
Call Wiser logo

Reply from Call Wiser

Thank you for taking the time to leave this review. We are pleased to hear that you received the polite and efficient service that we strive for.

Kind Regards,

Hannah

Rated 4 out of 5 stars

Listen to customers post documents not email them

All very good right up to email saying that the documents would not be posted as requested, instead they have been email against my wishes.
It's a shame that this has spoiled my experience of Be wiser and hope they will have the decency to reply and explain this mess up by them

10 August 2017
Unprompted review
Call Wiser logo

Reply from Call Wiser

It was great to speak to you today and I am pleased I was able to assist you with this. Feedback is very important to us so thank you for your review.

Kind Regards,

Hannah

Rated 5 out of 5 stars

After a lot of trouble with the …

After a lot of trouble with the administration of this company ( my name is still spelled incorrectly on my emails) , I have found one of your staff members extremely helpful in solving an ongoing issue.
Ana , I found, was attentive and patient. She gave an answer to a problem some other team members seemed to stumble on , and I have only taken my time to review this company as a result of Ana's helpfulness.
Regards
Daniel Pinkney

21 July 2017
Unprompted review
Call Wiser logo

Reply from Call Wiser

Thank you for taking the time to leave this review. We appreciate all feedback, positive and negative, so that we can make improvements to our processes. I have corrected the spelling of your name, apologies for this error. We will pass on your kind comments to Ana and her manager.

Kind Regards,

Hannah

Rated 5 out of 5 stars

Excellent Service

jack Gerald of Be Wiser gave an excellent service in advising me of this policy and contents which I needed.
Thoroughly recommended.

27 June 2017
Unprompted review
Call Wiser logo

Reply from Call Wiser

Thank you for taking the time to leave this review. We are delighted to hear you received an excellent service and we will pass on your comments to Jack and his manager.

Kind regards,

Hannah

Rated 5 out of 5 stars

My renewal …

My renewal was handled efficiently and with commonsense and a better deal was arranged - well done!

19 June 2017
Unprompted review
Call Wiser logo

Reply from Call Wiser

Thank you for leaving this review. We are pleased to hear we provided a hassle-free experience for your renewal.

Kind regards,

Hannah

Rated 5 out of 5 stars

Very polite

Very polite, friendly and helpfull. Thank you.

14 June 2017
Unprompted review
Call Wiser logo

Reply from Call Wiser

Thank you for leaving this review. We are pleased to hear you received a helpful, friendly service.

Kind regards,

Hannah

Rated 5 out of 5 stars

Mike customer service…

having spoken to Mike in customer services, I have to say the standard is very high, with the service they provide regarding one to one conversation and that you feel your talking to a friend rather than a company.so it's a good day to Be Wiser

6 June 2017
Unprompted review
Call Wiser logo

Reply from Call Wiser

Hi Peter,
Thank you for taking the time to leave this review. Customer service is of utmost importance to Be Wiser and it is a pleasure to receive such comments. We will pass this on to Mike and his manager.

Kind regards,

Hannah

Rated 5 out of 5 stars

Definitely recommend Bewiser

After calling many car insurance companies it was a pleasure to speak to a operator who took time to explain clearly what was needed and made you feel comfortable as we are not all up to date with insurance policies. The operator Kayleigh Brown was helpful and professional and called back when she said she would. Will definitely recommend Bewiser thanks to Kayleigh. Well done.

1 June 2017
Unprompted review
Call Wiser logo

Reply from Call Wiser

Thank you for taking the time to write this review. We are delighted to hear that you received a helpful and professional service, we will pass on your kind comments to Kayleigh and her manager.

Kind regards,

Hannah

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