Cambridge Home and Garden Reviews 

2,270
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff who provide a pleasant, non-pressured shopping experience both in-store and over the phone. Consumers also highlight the exceptional delivery service, noting that orders arrive promptly and heavy items are carefully placed exactly where requested by friendly personnel. However, some customers also noted frustrating issues with product quality, such as receiving damaged goods or faulty items that required lengthy support follow-ups. A small portion of people also mentioned experiencing occasional delivery stock level discrepancies, kerbside delivery limitations, or very poor packaging upon arrival.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt shipping, clear... See more

Staff

Reviewers highlight positive aspects of staff, praising their extensive product knowledge and attentive... See more

Product

Consumers find product quality and value to be exceptional, expressing delight with durable items like dining... See more

Service

Users describe positive interactions with service, highlighting exceptional support and helpful staff... See more

Order

People report positive experiences with order, highlighting an easy website to navigate, fast delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have bought a pergola and some furniture. Everything was delivered on time and carefully. Jason and the delivery guy (sorry didn't get your name). particularly impressed with their care and att... See more

Rated 5 out of 5 stars

Was kept very well informed of delivery times. Jason & Chris delivered garden bench very efficiently in spite of needing to park on the road opposite a school at school collection time when traffic co... See more

Rated 5 out of 5 stars

After spending a few days looking for garden lounge furniture, we were guided to CHG at Willingham. Should have gone here first ! The quantity and quality on display was vast .It incorporated in... See more

Company replied

Rated 5 out of 5 stars

Excellent service all round shopping with this company. They went above and beyond for what I wanted to achieve from my purchase of a pergula and accessories. Excellent experiences of having an extre... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. also in
  3. Barbecue Shop
  4. BBQ Area
  5. Garden centre
  6. Home Furniture Shop
  7. Outdoor furniture shop

Written by the company

We are Outdoor Living Specialists and we are proud to offer one of the largest displays of Garden Furniture in the country in our 10,000 square foot Showroom, where in season, we have over 50 garden sets on display alongside a vast range of accessories to include top BBQ brands, pergolas, parasols, pots, fire pits and much more. We have been importing containers of good quality indoor and garden furniture now for over ten years which has given us a wealth of experience. We pride ourselves on our excellent customer service and offering good quality branded products at very reasonable prices. Our top outdoor brands are Kettler, Norfolk Leisure, Life Outdoor, Kamado Joe, Traeger and Kadai Fire Bowls.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(2,270)

399 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Communication from the company and the delivery team ( Jason) was excellent. Both delivery guys were very polite, friendly and helpful. The service was excellent and on time.

3 June 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Rob and Lawrence were brilliant

Rob and Lawrence were brilliant. They delivered our new parasol on time with a big smile and even offered to deliver it to the spot it would be assembled due to the heavy base. We can definitely recommend them. Thank you.

27 May 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Excellent value & service

I ordered a bistro set we had seen elsewhere as it was on sale at 30% off. Much to my surprise delivery was free so I went ahead. It arrived withing 4 days and is perfect. The whole experience couldnt have been easier. Well done

26 May 2026
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Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 4 out of 5 stars

Coffee, contemplate, collect.

I liked that they had a place for coffee whilst we deliberated on which base to buy. Ideally, we’d have gone earlier in the day so that we could click & collect rather than a separate long journey. But, that’s on us rather than CHG who were very helpful and friendly.

26 May 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 4 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Arrived quickly

Arrived quickly

26 May 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 4 out of 5 stars

The actual delivery crew were very…

The actual delivery crew were very good. However I had to phone on two occasions after the order was made as the wrong address had been keyed into you system and the delivery notification sent to me had the wrong f address and was not corrected in the first time I called. I also gas to call I. The morning of the delivery as the confirmation text to confirm delivery again . Had the wrong address

26 May 2026
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Reply from Cambridge Home and Garden

Thank you very much for your 4 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Excellent service

Excellent service. Quick and reliable delivery. Very happy with all aspects

26 May 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Excellent service

I called with a query, the phone was answered promptly and query were answered immediately. The lady I spoke to was even kind enough to take my name to get the order out as soon as possible. It all arrived 2 days later which was perfect.

18 May 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Friendly, helpful and prompt

Friendly, helpful and prompt service. The guys took time to deliver our purchase exactly where we needed it in the garden. Can highly recommend.

25 May 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 star review! We are very pleased you were happy with our service and we look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Very fast delivery, great delivery team

Very fast delivery.
Delivery crew were fantastic (Rob & Laurence).
Kept us up to date with Estimated Arrival time and arrived on time.

25 May 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 Star Review!

We are super pleased you were happy with our service! We look forward to seeing you again soon!

Take care
Chris

Rated 5 out of 5 stars

Very quick and friendly

Very quick and friendly. Very helpful delivery team. Good notification of arrival and friendly service. Thank you.

25 May 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 Star Review!

We are super pleased you were happy with our service! We look forward to seeing you again soon!

Take care
Chris

Rated 5 out of 5 stars

Good company to deal with from start to the delivery …

Great company to deal with reasonable prices on garden furniture easy web site to find your way around, on the delivery side brillant told us a day and time and they turned up
Well impressed from start to fonish

25 May 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 Star Review!

We are super pleased you were happy with our service! We look forward to seeing you again soon!

Take care
Chris

Rated 5 out of 5 stars

Very helpful men delivered outdoor…

Very helpful men delivered outdoor furniture took down garden and was very friendly highly recommend

1 June 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 Star Review!

We are super pleased you were happy with our service! We look forward to seeing you again soon!

Take care
Chris

Rated 5 out of 5 stars

I have used the company twice now and…

I have used the company twice now and the service has been outstanding. Courteous and knowledgeable staff at the store and delivery first class.

25 May 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 Star Review!

We are super pleased you were happy with our service! We look forward to seeing you again soon!

Take care
Chris

Rated 5 out of 5 stars

Exchange

Always great service, our table cover was very large and needed the next size down, and always no quibble exchanged it with out any fuss. Thank you

25 May 2026
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 Star Review!

We are super pleased you were happy with our service! We look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Great customer service

Lauren on customer service was amazingly helpful- calling us proactively to let us know we had ordered the incorrect colour blind for our pergola and sorting out the reorder with no effort on our part. The delivery guys Rob and Laurence were very friendly and kept us informed on the eta. They then helped carry everything into our garage. Great service all round.

22 May 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 Star Review!

We are super pleased you were happy with our service! We look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Super staff and very high quality product

Rob & Lawrence, lovely chaps who delivered our parasol and gave us great advice on how to assemble it.

We had a small issue on assembly but Emily was excellent in handling it so quickly, and solved the issue. Very happy!

29 May 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 Star Review!

We are super pleased you were happy with our service! We look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Cambridge Home & Garden great suppliers of Norfolk Leisure Royce Junior parasol

The Norfolk Leisure Royce Junior parasol ordered is great, easy to use and competitively priced by Cambridge Home & Garden.
We were kept well informed about the delivery and on the day Rob & Lawrence called 30 minutes before their arrival to make sure we were at home. They offloaded the two packages to our preferred location in the garden and also kindly fitted the wheels to the concrete base, which only took a few minutes.
Overall a great service from Cambridge Home & Garden, which could not have been any better.

29 May 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 Star Review!

We are super pleased you were happy with our service! We look forward to seeing you again soon!

Take care
CHG Customer Services

Rated 5 out of 5 stars

Excellent service from Cambridge Home…

Excellent service from Cambridge Home and Garden on this purchase as well as previous ones. Not only was the pergola I ordered cheaper than other retailers, but they also honoured an upcoming offer on accessories that was yet to launch. On top of that, they held on to delivery until I was ready for it. Upon delivery, the delivery men Yasin and Ghazi were remarkably patient as I cleared a suitable space big enough for the boxes.

Would not hesitate to recommend and will look to them for future purchases.

28 April 2026
Unprompted review
Cambridge Home and Garden logo

Reply from Cambridge Home and Garden

Thank you very much for your 5 Star Review!

We are super pleased you were happy with our service! We look forward to seeing you again soon!

Take care
CHG Customer Services

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