CameraTools.nl Reviews 5,177

TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Shady shop. I'll never buy anything else from CameraTools. I ordered a Sony lens on Amazon on the 27th of November, which was supposed to arrive by the 15th of December. After realizing it wasn't go... See more

Rated 2 out of 5 stars

The goods were very badly packed and came dirty. The box has already crumbled. I had to check it with a courier. Delivery time 21 days! It was not a big problem for me, but I was waiting for some com... See more

Company replied

Rated 2 out of 5 stars

I placed my order 10 days ago and still did not receive it, nor did I get a message about the shipping of my order. This is already taking very long time, and I find that getting a satisfactory questi... See more

Rated 5 out of 5 stars

The price was great, allowed me to give a very special present to my son, the product arrived quick and safe, good wrapping in the box and nice service aftersales. I'm happy with the product descripti... See more

Company details

  1. Photography shop

Information provided by various external sources

CameraTools heeft als doel zowel de beginnende als professionele fotograaf te voorzien in de beste informatie en producten om te komen tot de mooiste opnames. Het maakt niet uit of je een doorgewinterde professional bent of gewoon heel enthousiast aan de slag wil met foto en video, bij CameraTools ben je verzekerd van advies op maat en enkel de beste producten. ✔ Minimaal 2 jaar garantie op nieuwe producten ✔ Scherpe prijzen ✔ Deskundig advies op maat ✔ Uitgebreid assortiment ✔ Uitstekende aftersales ✔ Afhalen en bezorgen ✔ Verzending op werkdagen tot 23:59 uur


Contact info

2.3

Poor

TrustScore 2.5 out of 5

5K reviews

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Rated 1 out of 5 stars

Shady shop dont buy from them

Shady shop. I'll never buy anything else from CameraTools. I ordered a Sony lens on Amazon on the 27th of November, which was supposed to arrive by the 15th of December. After realizing it wasn't going to be delivered, I called Amazon and I asked for a refund. This shady shop contacted me and told me the item was delivered on the 10th of December at a tabacchi near my home and that if I wanted to investigate, I had to sign a form to open an investigation. They said many times in the email "Make sure is a handwritten signature."
What a shady practice. Amazon told us to stop talking to them, and we requested an immediate refund!
DO NOT BUY FROM THEM.

26 November 2022
Unprompted review
Rated 5 out of 5 stars

Good price and service

The price was great, allowed me to give a very special present to my son, the product arrived quick and safe, good wrapping in the box and nice service aftersales. I'm happy with the product description, it helped me to select the right present. Definitely will buy more here to expand the capabilities of the Canon d200

24 December 2018
Unprompted review
Rated 5 out of 5 stars

Excellent....

Excellent..... bought some gear for xmas..... make a mistake on the delivery address..... the team helped me and solved my situation... i received the box today so my xmas is safe...... very good prices, very speedy delivery.... but most important a perfect service and professionaliti

21 December 2018
Unprompted review
Rated 5 out of 5 stars

Can't be better...

I bought a Benro Bowl BL75S 75mm Half Ball Adapter.
It can not be better. The communication was perfect. I was continuously informed about the status of my order. The delivery was also super fast and I received a great product.
Thank you very much!!!

11 December 2018
Unprompted review
Rated 5 out of 5 stars

Very fast delivery

I purchased a XQD Reader from Germany. The delivery time was just 3 days. The reader works very well. Thank you for the good service.
Best regards

28 October 2018
Unprompted review
Rated 2 out of 5 stars

The goods were very badly packed and…

The goods were very badly packed and came dirty. The box has already crumbled. I had to check it with a courier.
Delivery time 21 days! It was not a big problem for me, but I was waiting for some communication. First and last time ...

25 October 2018
Unprompted review
CameraTools.nl logo

Reply from CameraTools.nl

Hello Ladislav,

Once we ship an order you get an automatic e-mail with a tracking link. The item that was in stock at the time of your order was sent to you immediately and delivered on October 10th - from The Netherlands to Slovakia in less than a week!

The other item was was sent to you on the 19th of October, the day we got a new supply from our supplier. We sent you an automatic e-mail that we would be shipping the remaining item. It was delivered to you on the 25th, so also within a week. We always do our best to pack items carefully, but have no control over them once they leave our warehouse. We will be asking our delivery service what happened to your parcel to try and get them to improve their service for next time!

Sincerely,

Team CameraTools

Rated 5 out of 5 stars

Place to buy atmospheric aerosol

For some products of the usa-market it is the only place to buy them in europe without wild shiping costs. Like haze in a can "atmospheric aerosol"

1 October 2018
Unprompted review
Rated 5 out of 5 stars

HBN/Eckla-Eagle autodeur tripod

Firstly I have to say what a pleasure it has been dealing with CameraTools.NL
I placed my order, and the goods were on my doorstep in the UK in just 48 hours - very good service.
Now for the HBN/Eckla-Eagle autodeur tripod.
The mount is really well engineered. It fits well in my Suzuki Jimny, but only the passenger side. The driver side does not have space due to the positioning of the steering wheel and armrest.
However, once the geometry and fitting has been sorted the mount is very firm. I found it best to grip the door rather than just the window. The window will still wind up and down, especially if you put a bit of pressure on the platform to relieve contact with the window.
Using a gimbal mount, I had to have the mount platform as low as possible. There is a small amount of vibration caused by the flimsiness of the Jimny door card. This can be countered by putting pressing down on the lens when taking photographs. I imagine more sturdy door cards will have less of this.
Particularly good was the ability to turn the camera through 90 degrees, wind up the window, and drive to the next location.
I shut a large camouflage scrim scarf in the door to hide me from the subject, whilst still giving a fairly clear view.
In all I am delighted with this device, and a number of my friends are considering purchasing one.

27 September 2018
Unprompted review
Rated 1 out of 5 stars

misleading photo on website

I ordered a photo background and the color they had in the photos on the website was from a different background, so the one i received was a completely diffferent shade

5 September 2018
Unprompted review
CameraTools.nl logo

Reply from CameraTools.nl

Hello Oana,

The color of background rolls, and photos of it, are dependent on a lot of factors. That's why we always recommend customers to order the color chart before ordering a paper roll. Depending on the screen you're viewing the color on it can differ quite a bit because of calibration and color profile.

We're sorry to hear the color was not to your liking. Of course you can return it if it is unused and in its packaging, within 30 days.

Sincerely,

Team CameraTools

Rated 3 out of 5 stars

Good service

Good service, slightly slow delivery (especially during holiday times). Otherwise happy with the lot

8 August 2018
Unprompted review
Rated 5 out of 5 stars

Reliable business partner with outstanding customer support and fast delivery

I am very content with CameraTools' service. I was looking for an adapter ring and needed some info on compatibility and the appropriate model. A CameraTools employee helped me instantly via the chat on their site, provided correct information and good advice. The item was displayed as "out of stock" with an expected date for delivery in approximately 4 weeks. What a pleasant surprise: CameraTools outperformed their own estimate, the speedring arrived at my doorsteps (Germany) two days later - thumbs up for that! Considering the excellent product portfolio, their quality of service and the competitive prices I enjoy doing business with CameraTools.

29 June 2018
Unprompted review

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