Camp Bow Wow Reviews 23

Been bringing my dog for daycare for 6 months - all was well UNTIL they began a new policy - No human needed in the 'teacup' room unless there are 10 dogs. Website clearly states dogs will receive 'a safe, SUPERVISED, enriching experience'. I watched a dog eat another's poop because it was unsupervised. Tried to call and couldn't get a person on the phone. I wasn't notified of the change and I have 10 day re-paid package for daycare. I'm will be demanding a refund unless this policy is remedied. Can't recommend leaving your small dog at Camp Bow Wow at this time. Can't speak for the medium or larger dogs.

My dog almost died after boarding here a week. If I had picked her up even 10 minutes later, she would gave been dead. It turned out she had pneumonia and was clearly gasping for breath. Her throat was swelling shut she was gasping so hard. Took her to the closest vet two blocks away. Her tongue was turning blue, she was intubated to literally save her life. The thing that upset me was NO ONE NOTICED. If I hadn't been there, she would have laid down and died and they would have just thought she was sleeping. $1500 vet bill later (so far) wasn't worth saving some money from having an in home person come in. 7 news just did a story on them that another dog died of an allergic reaction and no one did anything for half an hour. They were also overbooking and putting dogs in laundry rooms and closets instead of a kennel. Hard no from me.

They are not transparent at all. They have a very high employee turnover. Every time I drop off my dog at the Camp Bow Wow facility, if a dog gets constipation, or poop gets stuck in thier butt, they would call us and ask if they could clean it up. I wondered how much. They said $25. I asked for a picture. They never sent me a picture. They are hungry for money. They even asked us for a tip. Seriously?

They have webcam but provide to be viewed between,I believe 9 am to 6:30 pm. It is unfair that we are not able to view at any time. It tells us they are hiding something from us.

I want to warn other dog owners about my recent experience at Camp Bow Wow in Grapevine, Texas over Thanksgiving. My dog has stayed here many times without issues, but what happened this time was unacceptable, dangerous, and negligent.

Camp Bow Wow advertised a $5 “special Thanksgiving dinner” of “turkey, green beans, and pumpkin”. At no point did anyone disclose that the “turkey” was actually Great Value processed deli meat, not real cooked turkey.

When I picked up my dog, an employee casually told me, “Oh, she has a bit of loose stool, probably from the dinner.”

This was not “a bit” of loose stool. My dog was lethargic, shaking, and having puddles of bloody diarrhea. I had called ahead before pickup and no one mentioned she was sick. Had they notified me, I would have come immediately.

After seeing the magnitude of bl00d, I called to ask exactly what they fed her. That’s when I learned it was Great Value oven roasted deli turkey—something any knowledgeable pet-care provider should know is unsafe. The ingredients include:

Sodium phosphate, carrageenan, potassium lactate, sodium diacetate, sodium nitrate, modified corn starch, and very high sodium levels—all of which are known to irritate a dog’s gastrointestinal system and can be toxic in large amounts.

I had to rush her to the vet, where she was put on three medications. She was ill all weekend, and thankfully feeling better today.

What reputable boarding facility feeds processed deli meat to dogs? This is basic, common-sense pet-care knowledge. If Camp Bow Wow does not understand the dangers of these ingredients, what else are they doing that isn’t safe?

I’ve trusted Camp Bow Wow many times before, but after this experience—lack of transparency, poor judgment, and failure to notify me when my dog became ill—I can no longer recommend them or trust them with my dog. Please be cautious and ask detailed questions before leaving your dog here. Don’t assume they know what’s toxic just because they work in pet care.

Kind staff, good service. Has always been communicative, reliable, and friendly service!

When I picked up my dogs recently one was coughing and our other dog had black bowel movements. The following day we took our two dogs to the vet and they said one dog had kennel cough and a skin rash from where they were boarded. The second dog the vet felt he must of gotten into something at Camp Bow Wow. I tried to email and text them and asked in a email who is the manager so I may call them. The other dogs are now open to kennel cough and the skin irriation being it can transfer to other dogs.

If I could give it ZERO stars I would. I had 2 previous dogs go there years ago and they mistreated one of them. I had video of it, they apologized and said to give them a second chance and if it didn't work out, we would agree it wasn't the right fit. They went back in for day care and my one dog (the one they mistreated) was on time out every time I checked the camaras. My other one was always out playing. I must say that Ritter can be a handful, esp since he was only a few years old and he's a boxer. WE agreed we wouldn't have him go there but that my other dog was allowed. Recently, I signed up my new puppy, he was 9 months old at the time. They emailed me and this is the response I got.. "We appreciate your interest in Camp Bow Wow Elk Grove. Unfortunately, we are unable to accommodate your request. I have read notes on your account from your past visits with a previous dog and unfortunately at this time we think it would be best that you seek services elsewhere." Now, I had went in personally and talked to them prior to my reactivating my acct and was told that Ritter could not attend but Whiskey was still welcomed, Whiskey has since passed, and it was my NEW puppy that we were interested in having attend. That was the response I got! This is a place that says they understand and are trained in Dog behaviors, yet they were not willing to even evaluate a 9-month-old puppy!! Their loss because he is going elsewhere as well as Ritter (my so-called BAD dog) and they LOVE him! Just beware that if you call them out on their BAD behavior your dog and any future dogs will be banned. I Will say we travel across the states, and we never had any problems with other Camp Bow Wows.

I use the Camp Bow Wow central in Colorado Springs and it's the best place EVER. I don't know what they're doing in New Jersey to piss everybody off. But Colorado Springs is a fantastic daycare center and boarding center. They have never ever screwed up an instruction for an elderly dog with lots of arthritis they've always made sure she had an easy schedule she gets played with by the counselors and she absolutely has loved going there for the last 12 years. I'm sorry to hear New Jersey doesn't have good Camp Bow Wows, but most of them are outstanding. They deserve a much higher rating than what you see here. This review covers the period from September 2013 through today, April 2025.

I been dealing with this place for over five years and the staff is great they always welcome me and my lovely Boxer Baron with a great respect and love in fact all the staff knows Baron and Baron knows everyone there!! Great place for your furry!!

First, my dog frequents K-9 Resorts and has never encountered an issue. I choose this Bow Wow location-Lawrence, NJ, simply because of its closer proximity to my home.

I took my dog today for what was supposed to be a three-hour interview. After the front staff disagreed about who would conduct the interview, a young woman explained that I could observe the process on the screen in the lobby which showed four different dog areas. She said my dog would stay in the empty area for a little while to get used to the sounds and smells. After that, she said she would bring in a dog of similar size to interact with my dog.

My dog was in the empty area for approximately one minute and the woman brought in a new dog and then another dog immediately. Our interview in its entirety from start to finish, took 3 minutes and 30 seconds and the woman returned with my dog and said they couldn’t accept her.

Let me state that I have a Veterinary Nursing degree and have held a CVT license for years. You could say that I know small animals pretty well. In what universe is this an acceptable interview process? If you’ve never been there, you should be aware that this facility has at least two inept and unprofessional employees. I’m actually glad that my dog wasn’t accepted at this kennel. Take it from a licensed professional, I will gladly drive a few extra minutes and have piece of mind knowing that my dog is being cared for by the wonderful professionals at K-9 Resorts.

DO NOT USE CAMP BOW WOW FOR ANYTHING!
I had to spend most of Christmas day at the hospital with my dog Mia. Found out she has Vestibular disease due to old age. (basically vertigo) She could not keep her balance and fell down a lot. I was told to keep her safe.
We had a reservation for the 27 - 29 for boarding. I had to cancel (12/26 @ 8:50 am) because I did not want anything to happen to her. I was told when I canceled that I would get credit but not sure of refund. NOW I GET NOTHING!. Have some compassion. My dog could not physically handle the stay, I sure did not want to get out of it.

I know my girls are okay when they are at Camp Bow Wow Duluth Georgia! The staff is ALWAYS kind, courteous, friendly and caring. When they call me for any reason, they always lead with, “the girls are okay”. They know pet parents have instant anxiety when getting a call while their babies are in care. The staff are always happy and it’s apparent that they love their job and my babies. The pictures sent for enrichments could use improvement, I love getting them. I’ve thought about buying you all a better camera. Those moments are priceless and cherished by pet parents; they are worthy of a good camera. My girls, Miah and SamSam absolutely love daycamp. They are 13 and 15 and have SO much more energy and enthusiasm since they started attending daycamp at Camp Bow Wow. I recently had to pull them from daycamp due to financial reasons, however, I can’t wait to get them back to their furry and human friends at Camp Bow Wow. You all are amazing and I’ve never felt so comfortable leaving my babies with anyone.

On November 22nd-November 30th I entrusted the Camp Bow Wow Airport location with the care of my dog during a recent trip, but I was heartbroken by the outcome. Upon pickup, my dog had visible bites makes from other dogs, was emotionally shaken and underweight.

When I emailed the manager of this establishment, I received no email or phone call after spending over $700 for a luxury suite and other services. I expected professionalism and compassion, but this facility failed to meet basic standards of care.

I strongly urge pet owners to look elsewhere for reliable and humane care. Your dog will be left alone in a building with no person on the premises for over 12 hours at night. On more than a few occasions it took the staff over two hours once they arrived in the morning to let my dog out in the yard. If you want one on one care for your dog you will have to pay for it.

The staff has too many dogs per person to provide for proper supervision of your dog. If you care about the well being of your beloved dog I would seriously choose somewhere else to board them.

My parents put their 2 dogs in camp now wow for a week while they were out of the country and it was a TERRIBLE experience!!! Both dogs got VERY sick and the camp did not contact the emergency contact (me) on file. Instead they tried to contact my parents who could not be reached because they were out of the country. What is the purpose of having an emergency contact if they don’t contact you in an emergency!!?? The camp did not have a veterinarian on site, nor did they bother to contact one for a consultation. They simply let the dogs get sicker AB’s sicker. When my parents got back, they took their dogs to the vet and spent thousands of dollars to have them treated. I would STAY AWAY!!!!!!!

I was so disappointed by the one in Cary NC that I had them pull my dog from the “interview” today. I’ll never go back.

They had a screen with the cameras for me to watch but I asked where my dog would be staying and was told that it couldn’t be seen but it was a 4’x4’ from 7pm-7am. When I questioned the small space for long periods of time, she told me that they provide a water bowl but also clean up if they spoil their 4’x4’ area. Well… I would hope so! I was also told that there are 7 employees behind the scenes that can’t be seen. Also a red flag. The camera in the lobby showed 12 cameras on a split screen- all screens were empty until I showed up. Then, they magically let dogs out to play. I won’t be leaving my dog here as long as I’m sucking air-

Based on what I saw, this place isn’t okay.

My experience was disappointing. Initially, I received positive feedback about my dog, Bailey, which reassured me that this was the right place for him. However, on the third day, I was notified at work that Bailey had injured himself while playing roughly, but was assured that everything was fine. Upon picking him up, I discovered he had several bite wounds from another dog. Despite this, I was told again that this was the right place for him. On the fourth day, I received another call informing me that Bailey was struggling with social cues and had overreacted to another dog. Consequently, Bailey was no longer permitted at the daycare. I observed a lack of appropriate training among the staff to manage dogs of varying breeds and temperaments. Also, I noticed Bailey, who is usually friendly and energetic, exhibiting signs of stress and anxiety after each visit.

Mount Juliet, TN - Camp Bow Wow.
THE OWNER TYLER and HIS MANAGER COURTNEY do not CARE about your dog!!!!!!
This FRANCHISE is just as bad as all the others ACROSS THE NATION. My failure was when I did not look at their national reviews. Their business model is to hire inexperienced kids for super cheap. The turnover is outrageous. The employees are untrained and there are way too many dogs assigned to a thread-bare number of humans that are required to supervise. My dog, Missy is an amazing, very sweet Giant Schnauzer. I left her in the Mount Juliet, TN location due to a family emergency that required me to fly to CA. I should have been suspicious when I visited the location and observed stressed out employees openly complaining about being short-staffed that morning... Here is what happened;
* I never saw my Missy on camera until 10:00 or 11:00 am. Every day. She was kept in her Kennel way too long.
* I had my friends looking for her too (on their stupid APP.) They said the same thing! Could not find her in the huge crowd of dogs.
* I was told that the camera's don't reach into the corners of the rooms!!?
* I paid for her to have a $30.00 bath prior to pickup. When I picked her up, she smelled like a garbage dump!
* I was told that I should have called first before coming to get her?
* Her bedding was given back to me without being washed.
* She had a pronounced limp. Her right front leg. And she was coughing.
* When I reported these issues to the front desk staff, they told me they had not observed this. HER LIMP WAS SERIOUSLY PRONOUNCED. She could not even get into my car without assistance. The cough was serious.
* I took her to my VET the next morning. She had a Kennel Cough infection, an injured right leg, an ear infection and had lost 5 pounds!!!
**** I requested reimbursement for my Vet bill of $287.00 for her leg injury due to neglect, no bath, no washing of her beds, not feeding her properly...
**** Courtney, the Manager told me she would investigate my complaints and never called me back.
**** When I finally contacted her for an explanation of the lack of care for my Missy, she gave me lame excuses, she was absolutely rude and dismissive. I have been reading the complaints online about this terrible Franchise, their business model involves taking ZERO responsibility for anything that happens to your pet while under their care.

DO NOT USE CAMP BOW WOW MT JULIET FOR YOUR DOGS NEEDS. ESPECIALLY IF THEY NEED TO STAY OVERNIGHT!!!!!

I am taking action in Small Claims Court.

My dog was picked up by PACC and given to a rescue group until he was ready for adoption. Camp Bow Wow does not have the experience to handle dogs who may have issues resulting from their experiences. The woman who "interviewed" us at the Tucson East location was dismissive, patronizing and not compassionate at all. She couldn't figure out how to make him follow her on a leash. If you have a dog that you adopted from PACC or a rescue group, do not take your dog to Camp Bow Wow.

We love Camp Bow Wow. I like being able to watch my dog on the live feed. It's clear how much the handlers love the animals, as they are always petting and loving on the doggos. My dog's body language is always great when he's there. The one time he did have a small issue (he had a cut on his face and the scab fell off) they called me right away, even though there had been no altercation or anything with another dog. I also take advantage of their grooming service to clip his nails. He loves Camp, and so do I! we use the SE Denver CO location.

AWFUL Rowlett TX location! I had spoken with a groomer about the FULL GROOMING SERVICE we wanted & she scheduled my apt for my 3 King Charles Spaniels, which she explained couldn’t get us in for about 6 weeks. So we patiently waited over both holidays with stinky knotted pups. We finally arrived with our dogs & a gal came out get them & as I was explaining how I wanted them cut, she harshly interrupted & said she isn’t the “groomer”, she can only bathe & sani them, only the groomer can cut them! Then goes on to TELL ME (not even the courtesy of kindly asking me) that NO- I did NOT make my appt months ago, that she JUST got my apt on her books last week! What?? Um how is that MY problem? Seems like this location made a major goof in their system! Then she rudely went on to tell me the “groomer” is booked up FOR MONTHS, which I reminded her “YES I KNOW, which is why we’ve been waiting for MONTHS for today to arrive!” Which has just made this whole thing even more infuriating!
When I picked them up they were clean, but didn’t have that “fresh groomer smell”, which all of the previous grooming places we’ve been to have always left them with a cologne type scent. The next day mine are back to plain old dog smell. Worst $200 ever spent!!!!
Also- they have entirely way too many dogs in the back! It was SO LOUD in the front area, and the wall FULL of dozens and dozens of leashes is a flashing warning sign y’all! RUN!! This whole chain is nothing but a conveyor belt! Zero bedside type manner, and our dogs are simply a number. Terrifying.
I will never come back here. Ever.