camping-online Ltd Reviews 

1,275
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, reviewers had a great experience with this company. Customers frequently mention that the online ordering process is remarkably smooth and simple, products arrive exceptionally fast, and prices remain very competitive compared to other sellers. Consumers are consistently pleased with the exceptionally high quality of the items received and the prompt communication provided throughout the entire purchase journey. However, some people mentioned encountering frustrating issues such as missing parts inside the shipping package or incorrect items being delivered. Others noted occasional delivery delays caused by external courier services or experienced difficulties when trying to process a return for unsuitable goods.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting items are fantastic, well made, and exactly... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Order

Clients share positive opinions on order, frequently highlighting the easy online process and fast delivery... See more

Service

Customers consistently note positive experiences with service, highlighting quick responses, friendly staff,... See more

Price

Users describe positive satisfaction with price, highlighting competitive rates and great value across a wide... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Communication was initially a little poor, no response to email and no answer to telephone. However, eventually got through and was updated. Received a call back the following day to confirm part was... See more

Rated 5 out of 5 stars

Excellent Company. Great prices on a wide range of products. When we had an issue with something we ordered (no one’s fault), Customer Service was exemplary! They dealt with the problem quickly & effi... See more

Rated 5 out of 5 stars

Fantastic price, and super fast delivery - truly.... We ordered the Griddle Hot Plate BBQ on a Wednesday lunchtime, and it was delivered (on a pallet) the following morning !! Before 9am :-) Outst... See more

Rated 5 out of 5 stars

I specifically wanted to buy a Quest Ragley Pro Relax chair and did a google search. camping-online were a competitive price. Placed my order on Wednesday 27th May, quick confirmation of order and... See more


Company details

  1. #76 of 80 best companies in Camping Shop

Information provided by various external sources

Buy Quality Camping Equipment to Make Your Caravan Holiday a Success The best way to ensure your camping or caravan holiday is a success is to make sure you buy high quality camping and caravan equipment during your preparations. Camping Online specialise in supplying such equipment at the lowest possible prices. We carry a wide range of stock to help you get all your needs from one source. Equipment in stock range from basic essentials such as Sleeping Bags, Tents, Rucksacks, Airbeds, Caravan Awnings, Stoves, Igloo Coolers,Trestle Tables, Popup Gazebos, Groundsheets, Campingaz, Sunngas, Pansets, Lanterns to Portable Toilets. Branded Camping Accessories Though we specialise in selling camping and caravan accessories at low cost, we will not compromise on quality. We stock equipment and accessories from some of the best known brand names in the industry including brands like Gelert, Coleman, Campingaz, Highlander, Igloo, Pyramid, Bubbakegs, Sunncamp, Sunngas Thetford. We help your money go further by delivering orders over £150 free of charge.


Contact info

4.2

Great

TrustScore 4 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.2

All reviews

(1,275)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service

Unfortunately the item I ordered weren’t suitable but I cannot fault the customer service. Quick delivery and then free return with my refund received within 48hrs. I would definitely use this company again.

21 July 2025
Unprompted review
Rated 2 out of 5 stars

The product arrived reasonably on time…

The product arrived reasonably on time but I inadvertently duplicated the resin I needed so I emailed the company as soon as I could to cancel one of the resin bottles but didn't get an acknowledgement,I then tried to call them many times to no avail, I would have expected a return message or a brief call to say sorry but your order has been picked and dispatched as it was my fault I duplicated and accept which was true.

6 July 2025
Rated 4 out of 5 stars

Prompt despatch

Delivered 2 working days after placing order. However did not receive any notification of dispatch or impending delivery from courier.

4 July 2025
Rated 1 out of 5 stars

Fast delivery of wrong item, grumpy customer service

Fast delivery. Unfortunately they sent the wrong item. They insisted it was the right item until I sent a photo of what they’d sent to prove I was right. They did refund me in full once I returned the item. Their customer service was very grumpy. Very short, abrupt, accusing emails. Not even an apology until I complained about the poor customer service. I’m sure if I’d received the correct item I’d be giving them 5 stars. It’s when things go wrong, how you’re treated matters. You don’t start by accusing the customer of being wrong.

Edit after reply by supplier: The item you sent did not match the description or pictures on your web site.

27 June 2025
camping-online Ltd logo

Reply from camping-online Ltd

correct item was sent as to the order but didnt suit your needs was returned and refunded

Rated 2 out of 5 stars

Took order and payment

Took order and payment, then replied with 'out of stock'!

26 June 2025
camping-online Ltd logo

Reply from camping-online Ltd

hi sorry this happened but as we sell on ebay , amazon and our web site some stock will sell out at this time of year and suppl;ier was out of stock as well so we refunded straight away

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