CAN Solutions Ltd Reviews 

750
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the support team is exceptionally helpful, polite, and prompt when answering questions or resolving various technical queries. People deeply appreciate the seamless transition process when moving their mobile and landline services, noting that daily business operations continue smoothly without unexpected disruptions. Some reviewers were not happy with initial setup complications, reporting occasional delays, technical hiccups, or unexpected issues during the transfer phase. A few customers also noted that configuring new systems, dealing with billing adjustments, or managing early technical hurdles wasn't always completely straightforward at the very beginning.

What people talk about most

Service

Consumers find service to be positive, highlighting prompt email and phone responses, seamless contract... See more

Staff

Customers had positive experiences with staff, frequently highlighting the helpfulness and efficiency of the... See more

Customer service

Customers consistently note positive experiences with customer service, praising prompt email responses and... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting that the support team and... See more

User experience

Clients share positive opinions on user experience, highlighting an easy-to-use portal, seamless processes,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently moved over with Can Solutions and they have been amazing. Really efficient set up, taylored to our compannies needs. I've already had positive feedback from my non office based teams... See more

Company replied

Rated 5 out of 5 stars

We have used Can Solutions for a number of years now and couldn't be happier with their services. We have recently upgraded our contract via our account manager, Taylor Brotherton, who was very ef... See more

Company replied

Rated 5 out of 5 stars

We have been with CAN Solutions for almost 18 months now and had the need to add to our current contract. As we were almost half way through it wasn't as easy as just adding a sim but Jade Mills made... See more

Company replied

Rated 5 out of 5 stars

We are very happy to share that we using Can Solutions services from last 3 years. From the very 1st day we are getting best competitive price for sim and phone services as well as best customer servi... See more

Company replied


Company details

  1. Phone and internet services

Written by the company

CAN Solutions Ltd was founded in 2011 with a clear vision: to be entirely customer-focused and provide the best possible experience. With a background in business mobile sales and a leadership team boasting a combined 100 years of industry experience, our goal was to transform the perception of mobile providers. At the time, many were seen as dishonest, using misleading marketing tactics such as inflated cashback deals. We set out to change that by offering a completely transparent, upfront, and honest approach to business mobile contract provision. Today, our business has grown to serve over 1,500+ customers across business mobile, landlines, and energy.

The CAN-Solutions Way

Written by the company

WHO ARE WE?
We are an independent specialist providing multi-network mobile solutions, VOIP landlines and energy switching to businesses of all sizes. We are always striving to improve the way we support and manage our customers.
WHAT DO WE DO?
Our mission is to simplify the world of business tariffs across the telecoms and energy market and help find the ones that best suit your needs and save you money into the bargain. We do all this with an attentive, proactive approach to account management.
IT’S ALL ABOUT THE TARIFF!
One thing that business mobiles, landlines and energy have in common is that the key to a cost-effective solution is being on the right tariff. The fact is it’s a minefield of options out there, and that’s where we come in. We’ll break down the barriers and cut through the smoke and mirrors to lay all the options out plainly and simply.
EASY SWITCHING PROCESS
We make switching straightforward by providing robust support from start to finish. We deal with all the transfers between service providers, assist you right through to set-up and implementation of new hardware and online billing.

Contact info

4.9

Excellent

TrustScore 5 out of 5

750 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(750)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice company to deal with

Very helpful in procuring new handsets. All aspects of the experience professional and efficient.

18 October 2024
Unprompted review
CAN Solutions Ltd logo

Reply from CAN Solutions Ltd

Thank you for your wonderful review! We're so glad to hear that you've had a positive experience with us, especially in procuring new handsets. It's fantastic to know that our customer service and client rep have been helpful and proactive in meeting your needs. We truly appreciate your kind words and look forward to continuing to provide you with top-notch service. If there's anything else you need, don't hesitate to reach out!

Kind Regards
CAN Support

Rated 5 out of 5 stars

The customer service is absolutely…

The customer service is absolutely great. We have been assigned a client rep who is always on hand for anything we want and proactively calls to check that there is nothing extra they can do for us.

10 October 2024
Unprompted review
CAN Solutions Ltd logo

Reply from CAN Solutions Ltd

Thank you so much for your kind feedback! We're thrilled to hear that you're happy with the service and support you've received. It's great to know that your client rep has been proactive and helpful. We're always here to assist, so don't hesitate to reach out if you need anything else. We look forward to continuing to support you!

Kind Regards
CAN Support

Rated 5 out of 5 stars

Excellent Customer Care

We have dealt with Can Solutions for a number of years. The customer service is excellent, great advise and competitive pricing.

5 September 2024
Unprompted review
CAN Solutions Ltd logo

Reply from CAN Solutions Ltd

Dear Tim,

Thank you for your kind words and for being with us for so many years! We’re thrilled that you find our customer service excellent and our advice helpful. Providing competitive pricing and quality support is what we strive for every day.

We look forward to continuing to work with you in the future!

Best regards,
CAN Solutions Ltd

Rated 4 out of 5 stars

Have used this company for many years…

Have used this company for many years now. Always polite and proactive. Keep you well informed and any problems (of which there are few) are dealt with immediately. Prices are always competitive. Highly recommend.

23 August 2024
Unprompted review
CAN Solutions Ltd logo

Reply from CAN Solutions Ltd

Dear The Living Forest Limited

Thank you for your continued trust and loyalty over the years! We’re delighted to hear that you’ve found our team polite, proactive, and always ready to resolve any issues quickly. It’s our priority to keep our customers well-informed while providing competitive pricing.

We truly appreciate your recommendation and look forward to continuing to support your needs.

Best regards,
CAN Solutions Ltd

Rated 5 out of 5 stars

Best decision changing to CAN Solutions…

Best decision changing to CAN Solutions saved money on my mobile contracts and can actually speak to someone straight away if there’s any problems or advice needed. Customer service is fantastic.

8 August 2024
Unprompted review
CAN Solutions Ltd logo

Reply from CAN Solutions Ltd

Dear Jill,

Thank you for your wonderful feedback! We're thrilled to hear that switching to CAN Solutions has been beneficial for you, not only in saving money on your mobile contracts but also in providing quick and reliable support whenever needed. Our team takes pride in delivering fantastic customer service, and it’s great to know we’ve met your expectations.

If you ever need further assistance or advice, we’re always here to help.

Best regards,
CAN Support
CAN Solutions Ltd

Rated 5 out of 5 stars

CAN help us achieve value for money

CAN help us keep on top of our business mobile contracts, making sure we get the best value for money. As a not for profit trade association this is important to us.

7 August 2024
Unprompted review
CAN Solutions Ltd logo

Reply from CAN Solutions Ltd

Dear Katie,

Thank you for your feedback! We’re delighted to hear that our services are helping you stay on top of your business mobile contracts and ensuring the best value for money. As a not-for-profit trade association, we understand how crucial it is to optimise resources, and we’re committed to continuing to provide solutions that meet your needs efficiently.

If there’s anything more we can assist with, please don’t hesitate to reach out.

Best regards,
CAN Support

Rated 5 out of 5 stars

Excellent Service with competitive price

A thoroughly pleasant experience from start to completion. From my first contact with, Oliver, to Becky seamlessly coordinating my migration, to Rori, our account manager, who has kept me updated every step of the way. Everyone that I have spoken to a CAN Solutions have dealt with my enquries swiftly and always called back when promised, all have conducted themselves in a friendly and knowledgeable manner, Thank you to you all

29 July 2024
Unprompted review
CAN Solutions Ltd logo

Reply from CAN Solutions Ltd

Thank you so much for taking the time to leave such a glowing review of CAN Solutions. We greatly appreciate your feedback and are thrilled to hear about your positive experiences with our services.

It's fantastic to know that Rori has consistently provided you with excellent support and assistance. We pride ourselves on delivering top-notch customer service, and it's wonderful to hear that it has made a positive impact on your experience with us.

At CAN Solutions, we strive to ensure seamless and reliable telecommunication solutions for all our clients. Your continued trust and loyalty mean a lot to us, and we are delighted to have been able to meet your expectations over the years.

Once again, thank you for your kind words and for recommending CAN Solutions. If you ever have any questions or need further assistance, please don't hesitate to reach out to us. We look forward to continuing to serve you and providing you with exceptional service for many more years to come.

Warm regards,
CAN Support

Rated 5 out of 5 stars

Great customer service

Regular calls to check the account is ok, smooth handover of contracts. Made the switch really easy and painless

24 July 2024
Unprompted review
CAN Solutions Ltd logo

Reply from CAN Solutions Ltd

Hi Sam,

We're delighted to hear about your positive experience with us!

Providing great service and prompt responses to any issues is our priority, Thank you for your kind words and for choosing Can. If you ever need further assistance, team are here to help!

Kind Regards
CAN Support

Rated 5 out of 5 stars

Fast Response

Can Solutions reacted quickly and professionally to resolve a technical issues with one of our mobile phones. Excellent service.

11 July 2024
Unprompted review
CAN Solutions Ltd logo

Reply from CAN Solutions Ltd

Hi Christopher,

Thank you for your review, I am glad your experience has been outstanding and efficient, I look forward to managing your account moving forward.

Kind regards
CAN Support

Rated 5 out of 5 stars

Always very helpful and prompt in…

Always very helpful and prompt in solving issues and requests.
Very friendly and always there to assist.

11 July 2024
Unprompted review
CAN Solutions Ltd logo

Reply from CAN Solutions Ltd

Reply from CAN Solutions Ltd

27 Jun 2024
Thank you for taking the time to leave us a review.

This helps our existing and new customer to make informed decisions, based on our services. We appreciate your kind words, and hope to be on hand to assist you in the future.

Kind Regards
CAN Support.

Rated 4 out of 5 stars

Can Solutions

We as a company have been with Can Solutions for many years and tend to renew with them having looked at the market when it comes to renewing.
Everyone is always very helpful and check in regularly to see if they can do anything to help.

9 July 2024
Unprompted review
CAN Solutions Ltd logo

Reply from CAN Solutions Ltd

We're delighted to hear about your positive experience with us! Providing great service and prompt responses to any issues is our priority. Thank you for your kind words and for choosing Can. If you ever need further assistance, our team are here to help!

Kind Regards
CAN Support

Rated 5 out of 5 stars

Great supplier to work with

Great supplier to work with. Smooth process - understand our needs. Knowledgeable and helpful staff. Would recommend.

4 July 2024
Unprompted review
CAN Solutions Ltd logo

Reply from CAN Solutions Ltd

Hi Pam,

We're delighted to hear about your positive experience with us!

Providing great service and prompt responses to any issues is our priority, Thank you for your kind words and for choosing Can. If you ever need further assistance, team are here to help!

Kind Regards
CAN Support

Rated 5 out of 5 stars

Very efficient and easy to deal with

Very efficient and easy to deal with, they sorted problems out very quickly

25 June 2024
Unprompted review
CAN Solutions Ltd logo

Reply from CAN Solutions Ltd

Thank you for taking the time to leave us a review.

This helps our existing and new customer to make informed decisions, based on our services. We appreciate your kind words, and hope to be on hand to assist you in the future.

Kind Regards
CAN Support.

Rated 5 out of 5 stars

Outstanding Customer Service.

We've had a few issues on our side, and every time I've rang they have gone out of their way to get it sorted ASAP for us. They are always so friendly, so quick to help, and so polite. Big thank you to Linda and Rori who have been giving me such a big hand getting everything I need, including getting an extra line added to our account. You know you're in good hands with Can Solutions.

3 June 2024
Unprompted review
CAN Solutions Ltd logo

Reply from CAN Solutions Ltd

We're delighted to hear about your positive experience with us! Providing great service and prompt responses to any issues is our priority. Thank you for your kind words and for choosing Can. If you ever need further assistance, our team are here to help!

Kind Regards
CAN Support

Rated 1 out of 5 stars

A terrible experience

A terrible experience leading to a pressurised sale and costing my company thousands of pounds. It was a mobile contract that I later discovered I did not need to proceed with , but by then it was too late and all down to Can Solutions. I will never deal with them again.

15 January 2024
Unprompted review
CAN Solutions Ltd logo

Reply from CAN Solutions Ltd

Dear Maurice,

Thank you for sharing your feedback. We are genuinely sorry to hear about your experience. However, we believe there may be a misunderstanding, as you do not appear to be a customer of Can Solutions Ltd.

While we are not responsible for your contract issues, we are committed to improving our services and ensuring all our interactions are positive. If there's anything we can assist with or clarify regarding our company, please feel free to reach out.

Best regards,
CAN Support

Rated 5 out of 5 stars

Always extremely helpful and 'right on…

Always extremely helpful and 'right on it'
Service and knowledge are 100%
Have been a customer for a year and returned for more services.

1 May 2024
Unprompted review
CAN Solutions Ltd logo

Reply from CAN Solutions Ltd

We're delighted to hear about your positive experience with us! Providing great service and prompt responses to any issues is our priority. Thank you for your kind words and for choosing Can. If you ever need further assistance, our team are here to help!

Kind Regards
CAN Support

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish

19 April 2024
Unprompted review
CAN Solutions Ltd logo

Reply from CAN Solutions Ltd

Hi Jayson,

We're delighted to hear about your positive experience with us!

Providing great service and prompt responses to any issues is our priority, Thank you for your kind words and for choosing Can. If you ever need further assistance, team are here to help!

Kind Regards
CAN Support

Rated 5 out of 5 stars

Proactive and quick to respond

Charley is always very proactive and responsive to any issues. We feel looked after :)

25 April 2024
Unprompted review
CAN Solutions Ltd logo

Reply from CAN Solutions Ltd

Hi Emma,

Thankyou for taking the time out of your day to provide us with this review.
It’s always a pleasure looking after your account and is great to hear that Charley has been exceptional looking after your account.

Kind regards
Can Support

Rated 5 out of 5 stars

Very helpful from start to finish and…

Very helpful from start to finish and in a timely manner.
Thank you

22 April 2024
Unprompted review
CAN Solutions Ltd logo

Reply from CAN Solutions Ltd

We're delighted to hear about your positive experience with us! Providing great service and prompt responses to any issues is our priority. Thank you for your kind words and for choosing Can. If you ever need further assistance, our team are here to help!

Kind Regards
CAN Support

Rated 5 out of 5 stars

Really helpful getting everything sorting with my PAC code

Really helpful getting my number PAC coded over to our current work contract.

15 April 2024
Unprompted review
CAN Solutions Ltd logo

Reply from CAN Solutions Ltd

Hi Meg,

Thankyou for taking the time out of your day to provide us with this review.
It’s always a pleasure looking after your account.

Kind regards
Can Support

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