Canada Flowers Reviews 

668
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 491 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that floral arrangements consistently arrive right on time and bring immense joy to recipients. People also deeply appreciate the exceptionally easy online ordering process, alongside a wonderfully wide selection of beautiful items available at great prices. Some reviewers were not happy with delivery problems, mentioning that orders occasionally failed to arrive on the scheduled day or completely lacked proper tracking updates. A few customers also noted receiving unique arrangements that looked noticeably different from the online pictures or contained flowers that were already wilted.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that the floral arrangements are fresh, beautiful,... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising timely arrivals and... See more

Order

Customers had ambiguous experiences with order processes, as opinions varied significantly. Many reviewers... See more

Quality

People report ambiguous experiences with quality, as opinions are divided. Many consumers praised the fresh... See more

Service

Consumers find service to be a delight, frequently praising the top-notch quality of the flowers and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I made a mistake on the delivery date when ordering online. I called to ask if I could change it, and they were very accommodating. The delivery was for a different city than that in which I live; m... See more

Rated 5 out of 5 stars

If I could give more stars, I would! I had ordered flowers to be delivered to my sister-in-law for her birthday. She ended up in hospital for a couple of days before the delivery but did make it home... See more

Rated 5 out of 5 stars

The flowers are absolutely stunning. Red and Yellow roses with baby breath. The flowers were perfect. No discoloration. I called in the morning and they were delivered in the afternoon. The recip... See more

Rated 5 out of 5 stars

Your on line communication was superb, as was the delivery. My friend was so happy with the flowers and displayed them them, at her catered, birthday dinner, that evening.


Company details

  1. Florist
  2. Flower market

Written by the company

As an online floral e-commerce retailer, Canada Flowers has provided local, national and international online flower delivery services since 1997. As a retail florist with a reputable 'brick and mortar business, Canada Flowers has been in the flower business for 60 years. CanadaFlowers.ca is the online gifting company that makes sending as enjoyable as receiving. We've created a seamless, one-of-a-kind experience to help make anyone's day from coast to coast. Much of our 'brick and mortar flower shop locations have been transformed into a full-service, high-tech customer service, retail contact centre and shipping facility, complete with a high-tech photo studio, secure climate-controlled server room, and more. We offer a wide selection of personal and corporate floral and gift items appropriate for any occasion and every sentiment. Our catalogues include; fresh flowers, plants, balloons, chocolates and gift baskets. For convenience, we offer a full-service Corporate Client Services department, with a different phone number and dedicated staff designed to meet all the needs of our customers.


Contact info

4.2

Great

TrustScore 4 out of 5

668 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(668)

490 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful Customer Relations

I made a mistake on the delivery date when ordering online. I called to ask if I could change it, and they were very accommodating. The delivery was for a different city than that in which I live; my friend sent a picture of the flowers and they were just beautiful. I was extremely pleased, as was she, after having had a serious surgery. I would definitely use this florist again.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order online

Easy to order online. Good timely communication re order and delivery .

Delivery was to my request.
Recipient sent photo to show me. Looked like what I has expected. She was pleased..

27 July 2026
Unprompted review
Rated 2 out of 5 stars

Beware substandard substitutions!

I ordered a tall double stemmed cymbidium orchid, a particularly unique and beautiful type. Instead, and without consulting me, this company sent a much inferior phaleanopsis which I could have ordered from DoorDash for a quarter of the price I paid.
When I complained I was told to refer to their substitution policy! That’s it that’s all.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Recipient was pleased with the flower…

Recipient was pleased with the flower arrangement and birthday balloon. Recipient sent me a photo of the arrangement and I agree that it was very lovely ☺️
Thank you for a positive experience❣️
Luise Neufeld Tarczy

28 July 2026
Unprompted review
Rated 5 out of 5 stars

The process of ordering was very easy…

The process of ordering was very easy and they were able to get our purchase delivered on time with short notice. The flower arrangement was beautiful and the bear that went along with it made it very special for the person who received it. Will definitely be ordering from Canada Flowers again.

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible product, terrible service

Some of the flowers were wilted when they arrived (for my wife on our 43rd anniversary) and the rest wilted within two days. I would expect a bouquet for this price ($108) would last about a week. Canada Flowers were not all helpful when we complained. Initially, they refused to correspond at all with my wife, since she was not the purchaser. To be fair, they replied to me quickly -- to say they would do nothing more than an insulting 15% offer on my next order (as if I would ever make one!) I will never use this company again and I urge others to avoid them. I am not a habitual complainer. I am not in the habit of posting bad customer reviews. This is the first such review I have posted in many years (I am 68). I do not doubt that other customers have had good experiences with this company (though I see that 33% have posted reviews like mine). I recognize that the company orders from local florists and that the local vendor might be at fault in my case. But Canada Flowers has been unhelpful in resolving a problem for which they have ultimate responsibility. I do not like writing bad reviews and it takes a lot to make me take time out of my day to write one. Canada Flowers managed to bring me here. No mean feat.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

The flowers were very disappointing.I…

The flowers were very disappointing.I usually order from Costco and they send great bouquets at a much better price .It was my brother's 80th birthday and I was hoping to send a great bouquet but that did not happen.I will not recommend you to anyone.

23 July 2026
Unprompted review
Rated 4 out of 5 stars

Thank you

Thank you. The flowers were very well received. And made the day of my coworker. The only thing. Although, it was a lovely monotone bouquet, the colourful one would have been nicer for the occasion

20 July 2026
Unprompted review
Rated 5 out of 5 stars

The floral arrangement was outstanding…

The floral arrangement was outstanding with the unexpected beautiful vase inclusion. The delivery driver was exceptional in trying to please the recipient given the obstacles that occurred for delivery on time. Thank you for your service which never disappoints.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Perfection

I was extremely impressed with how smooth and quick the orders were dealt with. Very professional!!

21 July 2026
Unprompted review

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