For years there has been very little contact, which hasn’t been a bad thing. Recently you sent out a questionnaire and asking if my wife was still at this address. We filled in both. The reply I se... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I have an annuity with Canada Life and have been experiencing issues with HMRC in relation to the taxation situation. I asked Canada Life to provide details to back up my claim, which they did relat... See more
Company replied
It was so nice to speak to a real person about my investment. Nancy was really helpful regarding my query about withdrawals and was also able to change my address easily to my new temporary addres... See more
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As a Mortgage Adviser it can be difficult navigating lender criteria, I had a case with tricky area for the property. I want to thank Trevor Hanson for helping to speak to underwriting and for all his... See more
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Company details
- Non-bank financial service
- also in
- Fund management company
- Income Protection Insurance Company
- Mortgage Lender
- Retirement Scheme
- Term Life Insurance Provider Company
Written by the company
At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it. We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK. Let’s build financially secure futures together.
Contact info
Level 37, 22 Bishopsgate, EC2N 4BQ, London, United Kingdom
- 0345 606 0708
- Customer.Services@canadalife.co.uk
- www.canadalife.co.uk
4.3
Excellent
1k reviews
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Canada life Glacial pace on payments
I retired on May 22nd 26 and merged another pension (L&G)with Canada life. I had two lump sum payments L&G I received this 15.07.26 . The one from Canada life 28.7.26 . On the 9th Sep 26 I received some 2 months back dated pension from the L&G side and only 1 month from Canada life. Still waiting on main payment due on 24 Sep 26. 4 months after I retired. I also requested pension payments on the beginning of the month and you decided to pay me on the 24th of the month. I know it takes away little while to electronically transfer funds but 4 months is a bit excessive.
14 September 2026
Reply from Canada Life UK
Hi Dave,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I’m sorry to hear that your pension payments have taken longer than expected following your retirement and pension transfer, and I understand your frustration regarding both the timings of the payments received and the payment date selected for your pension income.
We appreciate you sharing your experience, and we'd like the opportunity to look into this further for you. If you're happy to, please email customer.experience@canadalife.co.uk with your contact details and policy information, and we'll get in touch.
All the best,
Helen
The person dealing with me was so…Helpful
The person dealing with me was so helpful and quick and accurate, a very kind helpful person.
15 July 2026
Reply from Canada Life UK
Hi Alan,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that the person supporting you was helpful, responsive and able to assist you quickly and accurately.
It’s great to know that you found the service both friendly and efficient throughout your experience.
All the best,
Helen
Reply from Canada Life UK
Hi Debbie,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that, although you worked through a third party, you found our response times to be quick and efficient.
All the best,
Helen
Easy to speak too
Easy to speak too, answers my questions clearly so I don’t get confused. Very helpful with organising my loan in a timely manner.
8 August 2026
Reply from Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found us easy to speak to and that everything was explained clearly. It’s also great to know that we were able to help organise your loan in a timely manner and provide the support you needed throughout the process.
All the best,
Helen
Grateful for Paul's help
Have dealt with Paul Dolan throughout a complex situation that has now been successfully brought to a close. Paul has been knowledgeable, easy to deal with and above all, extremely helpful. Very grateful to have had him dealing with things.
8 September 2026
Unprompted review
Reply from Canada Life UK
Hi George,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that Paul was able to support you through what sounds like a complex situation and help bring it to a successful conclusion.
It’s great to know that you found Paul knowledgeable, approachable and extremely helpful throughout the process. I’ll ensure your kind comments are shared with Paul and the wider team.
All the best,
Helebn
I like the fact that Canada Life are…
I like the fact that Canada Life are consistant and I know when to expect a payment. However, I am not happy with the way in which this policy was set up in the first place. I was led to believe that Canada lIfe would collect payments from my employment and that just did not happen and therefore my pension is only a small amunt and really makes little impact on my life.
5 September 2026
Reply from Canada Life UK
Hi Karen,
Thank you for taking the time to leave us this feedback. We really do appreciate it. Whilst I’m pleased to hear that you value the consistency of your payments, I’m sorry to hear that your experience when the policy was originally set up did not meet your expectations.
I understand your disappointment regarding the contributions to your pension and the impact this has had on your retirement income. Thank you for sharing your experience with us.
If you would like to discuss your concerns further, please email customer.experience@canadalife.co.uk with your contact details and we’ll be happy to get in touch.
All the best,
Helen
process took a lot longer than I was…
process took a lot longer than I was first inforrmed of
4 September 2026
Reply from Canada Life UK
Hi Mick,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I’m sorry to hear that the process took longer than you were initially advised, and I understand how frustrating that can be.
If you would like to discuss your experience further, please email customer.experience@canadalife.co.uk with your contact details and we’ll be happy to get in touch.
All the best,
Helen
Reply from Canada Life UK
Hi Caroline,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our service efficient.
All the best,
Helen
Excellent service
Excellent service, did what I asked without issue.
Far superior to my wife's Omnilife who caused no end of problems.
4 September 2026
Reply from Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you received excellent service and that everything was handled smoothly and without issue.
It’s great to know that our team was able to provide the support you needed and deliver a positive experience.
All the best,
Helen
Excellent professional service for our highly vulnerable client
We received an exemplary professional service from Nick Flynn and the Canada Life Annuity Team with a highly sensitive vulnerable client. They went above and beyond to get this case completed within 3 days, providing flexibility in their processing procedures, with a sympathetic understanding of handling a sensitive retirement case.
26 August 2026
Unprompted review
Reply from Canada Life UK
Hi Susan,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that Nick Flynn and the Canada Life Annuity Team were able to support your client through what was clearly a sensitive and complex case.
It’s wonderful to know that the team were able to provide a professional, flexible and compassionate service, whilst keeping the customer's needs at the heart of the process and achieving a successful outcome within such a short timeframe.
All the best,
Helen
Early days yet
Early days yet - but I find Canada Life punctilious in acknowledging my monthly payments. So far, so good. .
1 September 2026
Reply from Canada Life UK
Hi Alex,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I’m pleased to hear that everything appears to be progressing well so far and that you’ve found us prompt in acknowledging your monthly payments.
We’re delighted that your experience has been positive to date and look forward to continuing to support you in the future.
All the best,
Helen
Canada life remains one of the top…
Canada life remains one of the top competitor in the pension field. Their annuities are straightforward at least for my requirements for retirement.
I had my quotation and it was clea for my needs.
I recently contacted them about a change and the staff who were on hand to help me were very helpful and supportive.
14 August 2026
Reply from Canada Life UK
Hi Manoj,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our annuity offering straightforward and that the quotation provided met your retirement needs. It’s also great to know that our team was able to assist you quickly and supportively when you recently got in touch.
All the best,
Helen
Canada Life offered the best rate
Canada Life offered the best rate for my annuity on the market. The reason I didn't give them five stars was the time it took from applying to actually paying my first instalment.
I was also disappointed that i couldn't approach them directly for a quote but had to go through my financial advisor and hence pay a substantial fee. As I had already done extensive research into the advantages and disadvantages of purchasing an annuity, I didn't need any further advice.
29 August 2026
Reply from Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found our annuity offering competitive and were happy with the rate available.
I’m also pleased that the overall process went smoothly, although I’m sorry to hear that it took longer than expected for your first payment to be made and that you were disappointed to have to arrange the annuity through a financial adviser. We appreciate you sharing your experience and feedback.
If you would like to discuss your experience further, please email customer.experience@canadalife.co.uk with your contact details and we’ll be happy to get in touch.
All the best,
Helen
I got prompt polite replies to my phone…
I got prompt polite replies to my phone calls and outlook messages.
28 August 2026
Reply from Canada Life UK
Hi Norman,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you received prompt, polite responses to your phone calls and email enquiries.
All the best,
Helen
Swift reply to my email
Swift reply to my email. Change of address straightforward. Always helpful.
18 August 2026
Reply from Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you received a swift response to your email and that your change of address was handled quickly and smoothly. It’s also great to know that you found our team helpful throughout.
All the best,
Helen
Reply from Canada Life UK
Hi Allan,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you are pleased with both the quality of our products and the service you have received.
All the best,
Helen
Reply from Canada Life UK
Hi Peter,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our telephone service clear, efficient and helpful.
All the best,
Helen
Reply from Canada Life UK
Hi Philip,
Thank you for taking the time to leave us this feedback. I’m sorry to hear that the process took longer than you expected. We understand how important it is to complete requests as quickly and smoothly as possible, and we appreciate you bringing your concerns to our attention.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to look into this further.
All the best,
Helen
Phoned up to transfer pension pot .sent…
Phoned up to transfer pension pot .sent out easy to navigate paperwork .kept me updated with progress .very friendly on phone.
31 July 2026
Reply from Canada Life UK
Hi Sharon,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your pension transfer was handled smoothly and that you found the paperwork easy to follow. It’s also great to know that you were kept updated on progress throughout and found our team friendly and helpful when you got in touch.
All the best,
Helen
Very simple process
Very simple process, Much easier than expected,
All phone calls dealt quickly and professionally
28 August 2026
Reply from Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found the process straightforward and much easier than expected. It’s also great to know that your calls were dealt with quickly and professionally throughout.
All the best,
Helen
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