The company dealt with the request to provide draw down funds efficiently. Took longer than anticipated which caused some concern in case the completed form hadn’t been received. If an email or text... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have an annuity with Canada Life and have been experiencing issues with HMRC in relation to the taxation situation. I asked Canada Life to provide details to back up my claim, which they did relat... See more
Company replied
It was so nice to speak to a real person about my investment. Nancy was really helpful regarding my query about withdrawals and was also able to change my address easily to my new temporary addres... See more
Company replied
As a Mortgage Adviser it can be difficult navigating lender criteria, I had a case with tricky area for the property. I want to thank Trevor Hanson for helping to speak to underwriting and for all his... See more
Company replied
Company details
- #141 of 168 best companies in Non-bank financial service
- #4 of 6 best companies in Fund management company
- #20 of 22 best companies in Income Protection Insurance Company
- #21 of 25 best companies in Mortgage Lender
- #10 of 15 best companies in Retirement Scheme
- #14 of 14 best companies in Term Life Insurance Provider Company
Written by the company
At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it. We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK. Let’s build financially secure futures together.
Contact info
Level 37, 22 Bishopsgate, EC2N 4BQ, London, United Kingdom
- 0345 606 0708
- Customer.Services@canadalife.co.uk
- www.canadalife.co.uk
4.3
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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SIPP transfer
Sent me incorrect tax free lump sum and annual annuity amounts despite sending them a larger amount than originally anticipated when exchanging our SIPPS for enhanced annuity. Had to contact their call centre few times but still not resolved. The problem was they should have abided by their own written quotation guarantees and did not do this. Incidentally this issue both spouses.
15 July 2026
Reply from Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. I’m sorry to hear about the issues you've experienced with your tax-free lump sum and annuity amounts following the transfer of your SIPPs, and that this has still not been resolved despite contacting us. I understand how frustrating this must be, particularly where the figures do not appear to reflect the quotation provided.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to review this further.
All the best,
Helen
Still yet to receive my pension…
Still yet to receive my pension payment, starts soon apparently so not sure why I keep being pestered to provide a review….
Only time will tell, so maybe ask me in a year or so…. When my review will count…
17 July 2026
Reply from Canada Life UK
Hi John,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I understand that you haven't yet received your first pension payment and that it's difficult to assess your experience with us fully at this stage.
If there is anything you do need from us, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we will get in touch.
All the best,
Helen
Always very easy to deal with when i…
Always very easy to deal with when i have had to change things on my pension policy , very clear and easy to navigate websites
9 July 2026
Reply from Canada Life UK
Hi Tina,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you’ve found us easy to deal with when making changes to your pension policy and that our website is clear and easy to navigate.
All the best,
Helen
Not much contact from the company.
Not much contact from the company.
Canada Life is a bit premature as
I will not see anything from Canada Life for another week.
16 July 2026
Reply from Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I understand that it's still early in your journey with us and that you haven't yet had much contact from Canada Life.
If there is anything you do need from us, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we will get in touch.
All the best,
Helen
we needed to have a small financial…
we needed to have a small financial extension and were refused. We don’t understand why as there is plenty of equity left in the property.
9 February 2026
Reply from Canada Life UK
Hi Richard,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I understand your disappointment that your request for a further advance was declined, particularly when you feel there is sufficient equity remaining in your property.
If you would like us to review this further, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch.
All the best,
Helen
My dealings with the company have…
My dealings with the company have always been fine. Prompt with paperwork. Efficient and pleasant on the phone.
5 July 2026
Reply from Canada Life UK
Hi Carole,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your dealings with us have been positive, with prompt paperwork and efficient, pleasant service whenever you've been in touch.
All the best,
Helen
Reply from Canada Life UK
Hi Lynn,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you received excellent service and found our team helpful and supportive.
All the best,
Helen
I was asked to do a review before I had…
I was asked to do a review before I had heard from you.
I received a letter in the post on 6th July dated 01st July, presumingthis is what you are asking me to review.
The financial details in the letter where not up to date, the funds transferred in my pension pot were more than the original anticipated figure, but the letter used the anticipated figure. I am awaiting an updated letter with the correct figures now.
10 July 2026
Reply from Canada Life UK
Hi Gerry,
Thank you for taking the time to leave us this feedback. I’m sorry to hear that you were invited to leave a review before you felt your application had been fully completed, and that the figures in the letter you received did not reflect the final transferred value of your pension pot. I understand how frustrating this must be whilst waiting for updated documentation.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to look into this further.
All the best,
Helen
Pension transfer…
The speed of which all the handovers and transactions have gone. I have had to see o very little they done it all. And kept me updated all the way.
10 July 2026
Reply from Canada Life UK
Hi Martin,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your pension transfer was handled smoothly and efficiently, with regular updates throughout the process and very little required from you.
All the best,
Helen
Reply from Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. I’m sorry to hear that you have concerns about the charges applied to your policy and appreciate you bringing this to our attention. We’d like the opportunity to better understand your concerns and review this further.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch.
All the best,
Helen
Reply from Canada Life UK
Hi Peter,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found the process simple, communication clear, and that you’re a happy customer.
All the best,
Helen
Prompt efficient communication…
Prompt efficient communication regarding an annuity purchase.
1 July 2026
Reply from Canada Life UK
Hi Adrian,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you experienced prompt and efficient communication throughout your annuity purchase.
All the best,
Helen
Very poor.
Very poor.
Returned all paperwork promptly.
Delays caused by sending paperwork to incomplete address.
Missing out on 3 months annuity payments through no fault of my own.
So 3 annuity payments missed and a lower rate due to delay and errors beyond my control.
10 July 2026
Reply from Canada Life UK
Hi Steve,
Thank you for taking the time to leave us this feedback. I’m sorry to hear about your experience and the delays you've encountered, particularly as you returned the required paperwork promptly. I understand how frustrating it must be to feel that these issues have impacted both your annuity payments and the rate available to you.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to review this further.
All the best,
Helen
Very good experience
The application review and acceptance processes were clear, coherent and relatively concise.
10 July 2026
Reply from Canada Life UK
Hi Peter,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found the application, review and acceptance processes clear, straightforward and easy to follow.
All the best,
Helen
Nick and his team will go beyond the call of duty
I have dealt with Nick Flynn and his team at Canada Life for many years and I have always found them very helpful.
When it necessary they will go beyond the call of duty. One particular case recently was really complex and Nick and his team where the only ones to provide a solution
Finally, a true test of good service is when things go wrong (which they sometimes do) how is good is the response. When things wrong I always get speedy responses and good resolutions
6 July 2026
Unprompted review
Reply from Canada Life UK
Hi William,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear about the support you’ve received from Nick Flynn and the team over the years, particularly on complex cases where their knowledge, responsiveness and commitment have made a real difference.
All the best,
Helen
I have not yet received my first…
I have not yet received my first payment (pension) I will let you know if all goes well thankyou
6 July 2026
Reply from Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it. I’m sorry to hear that you haven’t yet received your first pension payment and understand that you'll be waiting to see how things progress.
If there is anything you do need from us, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we will get in touch.
All the best,
Helen
Friendly helpful service.
6 July 2026
Reply from Canada Life UK
Hi Claire,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our service friendly and helpful.
All the best,
Helen
Last payment to my bank account
I had a question for the company and got a satisfactory reply by return a short while later
23 June 2026
Reply from Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you received a prompt and satisfactory response to your enquiry.
All the best,
Helen
After a slightly rocky start with my…
After a slightly rocky start with my Canada Life Annuity, I am now fully satisfied. At first my transfer from an Annuity Growth Account with Scottish Friendly (originally Canada Life) to Canada Life left a gap where I received no payments for seven months. This has now been rectified to my entire satisfaction. Thank you.
15 December 2025
Reply from Canada Life UK
Hi Barry,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that, despite the initial issues, everything has now been resolved to your satisfaction and that you’re happy with your Canada Life annuity.
All the best,
Helen
Reply from Canada Life UK
Hi Gary,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your annuity was able to go live so quickly once the funds were received.
All the best,
Helen
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