Canada Post Reviews 

6,791
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 353 reviews, most reviewers were let down by their experience overall. Many customers faced significant issues with delivery, frequently reporting lost or delayed packages and unreliable tracking. People often found packages marked as delivered or attempted without actual receipt or notice. Reviewers also expressed dissatisfaction with unhelpful customer service and long wait times. Staff were frequently described as unprofessional or incompetent, and many felt the pricing was too high for the service received. However, some customers noted positive experiences, praising the helpfulness and friendliness of staff. A few also found the service competent and reliable, highlighting safe deliveries and professional customer support.

What people talk about most

Delivery service

Reviewers express significant dissatisfaction with the delivery service, citing frequent delays and lost... See more

Service

Consumers find service to be negative, with many describing it as "useless crap" and the "worst ever."... See more

Staff

Customers consistently note negative experiences with staff, frequently describing them as unhelpful, lazy,... See more

Customer service

Users describe negative interactions with customer service, often citing unhelpful and frustrating... See more

Price

Reviewers highlight negative aspects of price, often expressing dissatisfaction with unexpected fees and high... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Worst service you can use they are mostly all lazy typical union workers that cry when they have to work 8 hours. Pathetic bunch should have all stayed on strike until the government got rid of you al... See more

Rated 1 out of 5 stars

Package sent from overseas with some sport jerseys came damaged and a small item extra send from the seller got stolen under canada post care. To be honest could also happened while it was under ca... See more

Rated 1 out of 5 stars

Slowest delivery company to ever exist AND they won’t leave the package at the damn door for some ridiculous reason. Every other delivery company has a better delivery process than them. Just leave my... See more

Rated 1 out of 5 stars

Keep going on strike every year, but please remember that your customers will remember this. And that's exactly what's happening year-over-year. Canada post keep going on strike at the worst time poss... See more


1.3

Bad

TrustScore 1.5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(6,791)

364 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Omg elmwood post office would not put…

Omg elmwood post office would not put a piece tape on a box for me but I went to another post office awesome service and the lady put a piece a tape across the box for me wow how sad is it u cant put a piece of tape on a box without being force to buy tape

2 June 2026
Unprompted review
Rated 1 out of 5 stars

Worse service ever

Worse service ever. They lost my parcel, so i have to send another one through other means. 4 weeks later after i made a complaint, they found my parcel still sitting in whatever box. Since it was a registered mail for which i paid 35$ i asked for refund, just to be told that no refund will be given since the parcel was sent abroad whitin 30 days !!!!! Never again

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Polite, friendly and efficient service

I never have any issues with Canada Post.

Our local post office and delivery reps are always friendly and efficient.

They are more competent than any of the courier companies as they know the neighbourhoods and often the people in them. We also know that our deliveries are going to be safe in our post or lock box where couriers will just leave them anywhere.

The part of the app that will let you know what is coming in the post isn't that accurate; sometimes we see a letter coming for us that is really for a neighbour or no item listed for post that actually arrived. However, this function is just a nice to have.

I've only had to call Canada Post customer service once and the rep was professional, polite and efficient.

I am very happy with Canada Post.

29 May 2026
Unprompted review
Rated 1 out of 5 stars

failure to deliver despite being a delivery company

Fails to actually deliver anything. Why pay for delivery if I have to go pick it up myself? I ordered an oil pan for my car and while it took two days to deliver, they never actually delivered it! no knock, nothing, just a notice they left in my mailbox to pick it up. I HAVE NO CAR. it’s on ramps in my driveway! Customer service lady was polite in tone but unhelpful. Tracker was also completely inaccurate in timing- if I knew what time they would arrive I would stand there at wait. Unfortunately, I can’t be at my front porch all day waiting for what should be direct delivery.

29 May 2026
Unprompted review
Rated 1 out of 5 stars

USE A DIFFERENT COURIER SERVICE!!

USE A DIFFERENT COURIER SERVICE!!

CANADA POST DOES NOT CARE ABOUT YOU OR YOUR PARCELS.

CANADA POST SENT ME 5 DIFFERENT DELIVERIES, ALL DAMAGED BOXES/BROKEN PRODUCTS, AND IS TAKING 0 LIABILITY FOR ANY OF IT. THEY'RE NOT REFUNDING OR EVEN REPLACING THE ITEMS.

DO NOT SHIP WITH CANADA POST!!

20 May 2026
Unprompted review
Rated 1 out of 5 stars

This is the worse post office

This is the worse post office, always delayed, and they lies all times by saying no one at home!
Notice left and there’s no notice !
I don’t understand how on earth they still running ?!!!

25 May 2026
Unprompted review
Rated 1 out of 5 stars

Canada post is terrible

Canada post is terrible. The carriers themselves are amazing and great. I have no qualms with the carriers at all. But canada post has lost/delayed 7 pkgs in a row. From different senders. Im in st catharines, pkg was in toronto then somehow back to edmonton? Lol. They didcall me and have been updating me but honestly after 7 straight pkgs im getting a lil annoyed lol

27 May 2026
Unprompted review
Rated 1 out of 5 stars

The worst company i ever see in my…

The worst company i ever see in my life , I was to tge post office to drop an anvelope to be shipped to Europe , pay the fastest way $120 to arrive in Europe in 7 days , the make some errors and mistakes 3 days later in Tuesday by noon the anvelope was delivered by a woo from post office back to my place , incredible , disaster I stay 1 hour in phone with customer service , I ask to put my money back in my credit card right the way , they said will need 10 business days to send me a check , and I have to send my anvelope again and pay again for it , dont recommend this company better to close the doors , now I have to pay , penalty in Europe because the important latter dont arrive in time

22 May 2026
Unprompted review
Rated 1 out of 5 stars

Delay delay delay

I can’t deal with the delays. First of all my parcel was supposed to be at my door like a week ago and today i finally hear it’s out for delivery at around 1:50pm after weeks and weeks of waiting and 10 minutes before 8:00pm they decide i should wait a bit more and delay again.

21 May 2026
Unprompted review
Rated 1 out of 5 stars

At this point, can we even call CP a "service" anymore?

These twits lose packages like it's their job. Not the first time, won't be the last. Just privatize the thing already. The package they lost this time stalled in Mississauga (where I live, 20 mins away) and they can't tell me squat as to where it's ended up. One of a kind item too, so a refund is meaningless to me.

19 May 2026
Unprompted review
Rated 1 out of 5 stars

Worst postal service.

I was expecting a delivery today which is Friday and it didn't arrive. I took a day off to receive the package. Since they don't deliver on weekends I have to wait on Monday for my package again! They suck. They lost my SPA as well which is very expensive.

15 May 2026
Unprompted review
Rated 1 out of 5 stars

I wish I can give 0 star

I wish I can give 0 star. Letter arrived 1 month late and no refund, very very bad service and liars too. Never trust canada post or believe what their employees say.

13 May 2026
Unprompted review
Rated 1 out of 5 stars

Are couriers even trying to do their jobs at this point?

I’m from Winnipeg on the Sterling Lyon route and 3 of my packages in a row (in less than a month) have all been delivered to the completely wrong floor & address in my building.
Not to mention 2 building neighbours coming to me with the same issue.
Has this route driver been drinking on the job? I just don’t understand how someone could be so careless with another person’s belongings and that irresponsible at their job and maintain employment. It’s actually insane. How can you not only mix up sweet numbers, but also floor numbers?
Pathetic.

11 May 2026
Unprompted review
Rated 1 out of 5 stars

A simple package from Mississauga to…

A simple package from Mississauga to Kingston, ON. and Canada Post can't even get it right. It has been saying "Expected delivery Today, 9 am to 1 pm." for the last 4 days. Can't get a hold of anyone by phone, just an automated system that doesn't work. I cannot believe taxpayers have to fund a service this terrible. If this were a private company, it would have been bankrupt long ago.

11 May 2026
Unprompted review
Rated 1 out of 5 stars

Package sent from overseas with some…

Package sent from overseas with some sport jerseys came damaged and a small item extra send from the seller got stolen under canada post care. To be honest could also happened while it was under canada customs review. However a complain was made 4 weeks have passed now , still waiting to hear from Canada post with some kind of acknowledgement. This crown corporation living his last days. Subpar service and non existent customer service.

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Express shipping 4 days delayed????

If someone pays another $30 extra for a package to be delivered express means that they really need it there ASAP. What am I gonna do with a refund if a gift package is getting there 5 days after a birthday?😂 give them the extra $30 they refunded me as extra birthday gifts?😂 Lol, I always make the same mistake of trusting Canada Post again.. and it always disappoints me. At least the agents are nice tho!!

7 May 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look