I spent a lot of time reviewing options for car hire within multiple sites, all offering various deals, but none could match what Canadian Affair could do. They even included the very important 'suppl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Booked a trip this autumn. Really looking forward to the holiday in September. Initially I spoke and emailed Kasey and then completed the booking with Mark. Both were professional yet... See more
Company replied
Just booked a Pacific to the Rockies trip for September 2026. Daniel at Canadian Affair couldn’t have been more helpful. He patiently answered my many questions and has tailored a perfect holiday for... See more
Company replied
Your booking agent Joanne Buckley was a fountain of knowledge when it came to organising our holiday to Nova Scotia. Nothing was too much trouble and Joanne was able to offer us alternative solutions... See more
Company replied
Company details
- #114 of 146 best companies in Tour operator
- #19 of 25 best companies in Car rental company
- #35 of 37 best companies in Cruise agency
- #24 of 44 best companies in Flights search site
- #16 of 21 best companies in Hotel
- #168 of 206 best companies in Travel agent
Written by the company
Our fantastic new office space in London Paddington is bright, modern and ready to welcome you. Settle down in our comfortable seats as a Canada Travel Expert talks you through all the fine details of your big trip. Between your passionate travel consultant and an interactive TV screen, there will be plenty of inspiration.
Welcome to Canada
Written by the company
- Talk to us today
- Canada is epic and rich in adventures. A destination of discovery that has something for everyone. As the UK’s award-winning Tour Operator that specialises in travel to Canada, we are dedicated to creating exceptional, once in a lifetime experiences. Whether you opt for one of our tried and tested iconic itineraries or a tailor-made trip to suit your exact needs, you are sure to return with memories that will last a lifetime. Speak to our Canada Travel Experts to help you book your dream holiday: 0207 616 9167
- The Canada Travel Experts
- We’ve spent more than 25 years exploring Canada, seeking out the things we think you’ll love. Every visit ensures we keep our finger on the pulse to maintain our intimate knowledge of the country, from its cities and wildernesses to the best places to eat. When you book with us, you book with the experts.
- World-class partners
- You’ll be able to choose holidays from our world-class partners like Holland America Line cruises, Rocky Mountaineer train tours, Fairmont hotels and Avis car hire. We handpick the companies we work with to make sure you have a quality and reliable experience.
- Tailor-made experiences
- Visit our website and you’ll find carefully curated tours with flights, vehicle hire, hotels and our favourite locations included in the package. But the best part? All our tours can be tailor-made. Just call us to explore your options and talk through the sights you’d love to see. We’ll make sure you don’t miss a thing.
- Award-winning holidays
- Thanks to the votes of our happy customers, we’ve received gongs at the British Travel Awards for the last four years in a row, including the Gold Award for Best Holiday Company to Canada (Large) and the Silver Award for Best Rail Holiday Company (Large).
- Price Match Guarantee
- Canada has been our business since 1995. Our strong and enduring relationships with suppliers mean we can promise you unbeatable prices. In the rare eventuality you find the same Canadian holiday elsewhere for cheaper, we'll match it. That way you're guaranteed the best price on all our holidays, every time.
- UK-based travel consultants
- Our advisors are our greatest asset. Call them yourself and you’ll soon find that their passion and enthusiasm for Canada is infectious. Whether you’re planning a special anniversary, a family getaway or the retirement trip of a lifetime, our advisors will bring your holiday dreams to life.
Contact info
1st floor, 10 Eastbourne Terrace, W2 6LG, London, United Kingdom
- 0207 616 9167
- mail@canadianaffair.com
- www.canadianaffair.com
4.5
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Diligent and so helpful
We’ve just booked with Canadian affair. Richard was so helpful and very knowledgeable helping us plan our holiday. We’ve left it late to book and so the team had quite a challenge getting us booked into the places we wanted but they persisted and have come up trumps and great alternatives. Thank you so much.
4 February 2025
Reply from Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts Richard we are delighted to hear this wonderful feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your trip.
Kind Regards
Allan
Customer Service
Mark did a superb job
Mark did a superb job in understanding our holiday and proposing a programme that we signed up to.
28 February 2025
Reply from Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts Mark we are thrilled to hear this fantastic feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your vacation.
Kind Regards
Allan
Customer Service
Andrew was very helpful
Andrew was very helpful, I had lots and lots of questions which he answered everyone of them. Just got 19months to wait to go on a trip of a lifetime
28 February 2025
Reply from Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel expert Andrew we are pleased to hear this lovely feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have an amazing holiday when you go on your travels.
Kind Regards
Allan
Customer Service
Great Experience
Canadian Affair are an absolute pleasure to deal with. The advisors are very knowledgeable about the destinations and provide great advice.
28 February 2025
Reply from Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are delighted to hear this wonderful feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Reply from Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are happy to hear this kind feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Car rental and Canadian trains
Car rental in Victoria, BC - good service and price, car as described with Avis
Booking trains for Canada with very good service at Destination Travel Show in January at Olympia, London. All trains booked with accommodation in 2 hours
26 February 2025
Reply from Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback we are pleased to have met your expectations this is the level of standard we aim for at Canadian Affair.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Very helpful assistant, great locations and arrangements. We shall see how it turns out
Very helpful assistant and what looks like a very suitable holiday booked in great looking places and accommodation. The surprise was that this was not a pre-configured trip as suggested by the promotional material. Arranged car hire allowed for older drivers and with zero excess. Convenient flights by air Canada from LHR.
19 February 2025
Reply from Canadian Affair
Good Afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are delighted to hear this fantastic feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great trip when you go on your holiday.
Kind Regards
Allan
Customer Service
Very helpful
Very helpful, gave us good advice. Looking forward to our trip to Western Canada, every intention of using Canadian Affair for our next trip to Eastern Canada and Niagra.
18 February 2025
Reply from Canadian Affair
Good Afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are delighted to hear this lovely feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great trip when you go on holiday.
Kind Regards
Allan
Customer Service
Reply from Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are thrilled to hear this great feedback and we will pass this on and hope we met your expectations.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Staff were brilliant,
Staff were brilliant,
Gave us a couple of options for our travel plans,
Made life very easy,have send before and will use again.
20 February 2025
Reply from Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are delighted to hear this lovely feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your travels.
Kind Regards
Allan
Customer Service
Overall good service but could be even better
Everyone I spoke to was great however I did have follow up myself twice in relation to not receiving the revised quote or the final booking confirmation. When I did call only one of the items I had asked for had been incorporated into the new quote but I was able to get the other prices over the phone. I then had to call back again to request the final confirmation which after paying a £1k deposit over the phone is a bit unsettling. Apparently this was stuck in a hold for some reason but was quickly sent to me whilst I was on the call. The call wait times vary and I did spend at least 15 mins one day just waiting to get through so recommend calling mid morning and mid week if you can! Good value for money overall and as I said the staff were all really helpful just a few hiccups.
20 February 2025
Reply from Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts. We do apologise for the delay in getting through. we will pass this information on for future reference.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Reply from Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are delighted to hear this great feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Eastern Canada rail trip
All of the advisors (Jemma, Julie & Mark) I spoke to were knowledgeable and extremely helpful tailoring the itinerary that I had put together so that we can make the most of our rail trip in Canada. Now can't wait for the departure date to arrive.
13 February 2025
Reply from Canadian Affair
Good afternoon,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts Jemma Julie and Mark we are thrilled to hear this wonderful feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your travels.
Kind Regards
Allan
Customer Service
Handled my booking well but I received…
Handled my booking well but I received multiple e-mails to answer 1 question
3 February 2025
Reply from Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are sorry for several e-mails that you received.
We trust that your query was answered going by your kind comments advising your booking was dealt with to the standard and the level we expect at Canadian Affair.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
They put together a detailed itinerary…
They put together a detailed itinerary that matched my requirements. All done very smoothly.
30 January 2025
Reply from Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are happy to hear this wonderful feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Effortless booking.
Very quick and efficient service. Staff very friendly. Accommodated us with everything we asked for.
7 February 2025
Reply from Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are delighted to hear this fantastic feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Stress free holiday planning
I was able to speak with Andrew on a Saturday afternoon which was really useful. He was knowledgeable and able to answer our questions and offer alternative options to suit our date options, which was really helpful. He got back to me promptly with two quotes and again gave detailed answers to questions that we had. This all made booking our holiday very easy and stress free.
29 January 2025
Reply from Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts Andrew we are happy to hear this wonderful feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on vacation.
Kind Regards
Allan
Customer Service
Great service All advisers were very…
Great service All advisers were very knowledgeable and made planning our holiday very easy
4 February 2025
Reply from Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts we are happy to hear this wonderful feedback and we will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your travels.
Kind Regards
Allan
Customer Service
Really enthusiastic and knowledegable
Really enthusiastic and knowledegable. Initially very responsive, but did take 45 minutes at one point to get a reply to a phone call. We got there in the end.
29 January 2025
Reply from Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts. We do apologise for the delay in response to get a phone call we will pass this information on for future reference.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Lovely trip organised - no stress and in budget!
We'd seen a lovely package tour on CA's website but were a little bit concerned that it would end up being too expensive for our budget. But we rang up just in case, or to just book flights.
Adele did an amazing job, she really listened to what we were looking for and really understood our budget. Within a few minutes she'd prepared a fantastic itinerary, to suit just what we wanted and could afford. The next day she helped us fine-tune it to be spot-on. We're now booked to go and we'll be seeing places we'd never even have known about. If we had tried to do this ourselves it'd have taken weeks, caused stress or disagreements, and probably have been more expensive. Can't wait, and thank you Adele!
29 January 2025
Reply from Canadian Affair
Good Morning,
Thank you for your kind review and your kind feedback.
We appreciate your kind comments about our Travel experts Adele we are happy to hear this lovely feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
We hope you have a great holiday when you go on your travels.
Kind Regards
Allan
Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.