I spent a lot of time reviewing options for car hire within multiple sites, all offering various deals, but none could match what Canadian Affair could do. They even included the very important 'suppl... See more
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Review summary
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Booked a trip this autumn. Really looking forward to the holiday in September. Initially I spoke and emailed Kasey and then completed the booking with Mark. Both were professional yet... See more
Company replied
Just booked a Pacific to the Rockies trip for September 2026. Daniel at Canadian Affair couldn’t have been more helpful. He patiently answered my many questions and has tailored a perfect holiday for... See more
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Your booking agent Joanne Buckley was a fountain of knowledge when it came to organising our holiday to Nova Scotia. Nothing was too much trouble and Joanne was able to offer us alternative solutions... See more
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Company details
- #114 of 146 best companies in Tour operator
- #19 of 25 best companies in Car rental company
- #34 of 37 best companies in Cruise agency
- #24 of 44 best companies in Flights search site
- #16 of 21 best companies in Hotel
- #168 of 206 best companies in Travel agent
Written by the company
Our fantastic new office space in London Paddington is bright, modern and ready to welcome you. Settle down in our comfortable seats as a Canada Travel Expert talks you through all the fine details of your big trip. Between your passionate travel consultant and an interactive TV screen, there will be plenty of inspiration.
Welcome to Canada
Written by the company
- Talk to us today
- Canada is epic and rich in adventures. A destination of discovery that has something for everyone. As the UK’s award-winning Tour Operator that specialises in travel to Canada, we are dedicated to creating exceptional, once in a lifetime experiences. Whether you opt for one of our tried and tested iconic itineraries or a tailor-made trip to suit your exact needs, you are sure to return with memories that will last a lifetime. Speak to our Canada Travel Experts to help you book your dream holiday: 0207 616 9167
- The Canada Travel Experts
- We’ve spent more than 25 years exploring Canada, seeking out the things we think you’ll love. Every visit ensures we keep our finger on the pulse to maintain our intimate knowledge of the country, from its cities and wildernesses to the best places to eat. When you book with us, you book with the experts.
- World-class partners
- You’ll be able to choose holidays from our world-class partners like Holland America Line cruises, Rocky Mountaineer train tours, Fairmont hotels and Avis car hire. We handpick the companies we work with to make sure you have a quality and reliable experience.
- Tailor-made experiences
- Visit our website and you’ll find carefully curated tours with flights, vehicle hire, hotels and our favourite locations included in the package. But the best part? All our tours can be tailor-made. Just call us to explore your options and talk through the sights you’d love to see. We’ll make sure you don’t miss a thing.
- Award-winning holidays
- Thanks to the votes of our happy customers, we’ve received gongs at the British Travel Awards for the last four years in a row, including the Gold Award for Best Holiday Company to Canada (Large) and the Silver Award for Best Rail Holiday Company (Large).
- Price Match Guarantee
- Canada has been our business since 1995. Our strong and enduring relationships with suppliers mean we can promise you unbeatable prices. In the rare eventuality you find the same Canadian holiday elsewhere for cheaper, we'll match it. That way you're guaranteed the best price on all our holidays, every time.
- UK-based travel consultants
- Our advisors are our greatest asset. Call them yourself and you’ll soon find that their passion and enthusiasm for Canada is infectious. Whether you’re planning a special anniversary, a family getaway or the retirement trip of a lifetime, our advisors will bring your holiday dreams to life.
Contact info
1st floor, 10 Eastbourne Terrace, W2 6LG, London, United Kingdom
- 0207 616 9167
- mail@canadianaffair.com
- www.canadianaffair.com
4.5
Excellent
4k reviews
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Replied to 100% of negative reviews
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Competitive pricing
Efficiency in getting the holiday booked has been good. Competitive pricing against similar companies. Not taken the holiday yet so cannot give any further comments.
17 February 2026
Reply from Canadian Affair
Good afternoon,
Thank you for your review.
We appreciate your lovely comments about our Travel experts we are happy to hear this great feedback and will pass this on.
I hope you have a wonderful day and a great holiday when you go on your vacation.
Kind Regards
Allan
Customer Service
Reply from Canadian Affair
Good afternoon,
Thank you for your review.
We appreciate your kind comments about our Travel experts we are delighted to hear this wonderful feedback and will pass this on.
I hope you have a wonderful day.
Kind Regards
Allan
Customer Service
A pleasure to book with Camadian Affair
Our planner was very knowledgeable about Western Canada and could not have been more helpful in making recommendations and answering any questions we had. There was no pressure to go ahead quickly.
The whole experience in dealing with Canadian Affair has been delightful.
Thank you.
12 February 2026
Reply from Canadian Affair
Good afternoon,
Thank you so much for your lovely feedback and taking time out of your day to leave such a fantastic review for our travel experts we are thrilled to hear you got the service which you expected.
I hope you have a wonderful day.
Kind Regards
Allan
Customer Service
Superb knowledgable advisor going the extra mile
The experience of planning and booking a holiday was superb. It took a long time on the phone to get through but it was worth the wait. Mark was very knowledgable about the parts of Canada I was interested in, and was able to suggest different options to make the holiday flow much more easily. Whilst it took several iterations to decide on the exact hotels, that was down to me changing my mind and taking on board Mark's feedback. Would really recommend booking with Canada Affair as it takes away all the risk and you are able to talk to knowledgable agents who have been there and experienced the location and the holiday.
16 January 2026
Reply from Canadian Affair
Good afternoon,
Thank you for your great review and your wonderful feedback.
We appreciate your lovely comments about our Travel expert Mark we are delighted to hear this feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have a fantastic time on your travels when you go on your trip.
Kind Regards
Allan
Customer Service
Very organised and efficient in the…
Very organised and efficient in the booking process made it easy and nothing was too much trouble . My brother and sister in law used them last
Year and couldn’t fault them . Easy to speak to on phone . Bring on the trip in sept
6 February 2026
Reply from Canadian Affair
Good morning,
Thank you so much for your kind feedback and taking time out of your day to leave such a fantastic review for our travel experts we are delighted to hear you got the service which you had hoped for.
I have you have an amazing trip when you go on your vacation in September.
I hope you have a lovely day.
Kind Regards
Allan
Customer Service
As usual great service no hard sell…
As usual great service no hard sell just listen to the customers and find what they need then have the knowledge to give great help and advice. So don’t be afraid to use them
30 January 2026
Reply from Canadian Affair
Good morning,
Thank you so much for your kind feedback and taking time out of your day to leave such a lovely review for our travel experts we are delighted to hear you got the service which you expected.
I hope you have a wonderful day.
Kind Regards
Allan
Customer Service
Great Booking Experience & Price
I have only booked the hoilday so far, but the time and effort both Mark and Jo took to get me a great priced hoilday was second to none. I can't thank Mark enough for his time working beyond normal hours
31 January 2026
Reply from Canadian Affair
Good afternoon,
Thank you for taking time out of your day to leave a great review and pleased to read that you got the service which we aim to provide at all times at Canadian Affair.
We appreciate your lovely comments about our Travel expert Mark & Jo we are happy to hear wonderful and will pass this on.
I hope you have a fantastic time on your travels when you go on vacation.
Kind Regards
Allan
Customer Service
Helpful and friendly
Mark couldn’t have been more helpful in helping us book a motorhome holiday that allowed us to fit in family visits in various parts of BC. Knowledgeable and keeping us up to date throughout. A very positive experience.
30 January 2026
Reply from Canadian Affair
Good morning,
Thank you for your great review and your generous feedback.
We appreciate your lovely comments about our Travel expert Mark we are pleased to hear this feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have an amazing time on your travels when you go on your trip to visit family.
Kind Regards
Allan
Customer Service
Answered phone calls promptly
Answered phone calls promptly, pleasant and knowledgeable staff, efficient service.
26 January 2026
Reply from Canadian Affair
Good morning,
Thank you for your review.
We appreciate your kind comments about our Travel experts we are thrilled to hear this wonderful feedback and will pass this on.
I hope you have a fantastic day.
Kind Regards
Allan
Customer Service
Not very helpful…
This is not a review of my experience on a holiday. Rather, it’s why I doubt I would use Canadian Affair after today’s experience at the Destinations Travel Show in London.
I approached their stand while there seemed to be 4 or more staff who were not busy. I had a simple question about how I could buy a Canadian National Parks Pass - which is a topic that is dealt with frequently through their Motorhome and self-drive holidays and would have taken less than a minute to answer. I was told that unless I bought (or had bought) a holiday from them, she would not help me with this information.
So when we book our trip to Canada in 2027, it definitely won’t be with Canadian Affair.
All the other stands we visited at the Show were happy to share simple information, whether or not we were booking their holidays. We will go with one of them instead.
29 January 2026
Unprompted review
Reply from Canadian Affair
Hi Consumer,
Thank you for your feedback. I am very sorry to hear about your experience at the recent Destinations Travel Show in London. We would like to discuss your concerns further. Please kindly email mail@canadianaffair.com with your contact number, and a member of our Customer Service team will be in touch.
Kind Regards
Lindsey
Customer Service
We received great guidance and help to…
We received great guidance and help to create a bespoke trip.
21 January 2026
Reply from Canadian Affair
Good afternoon,
Thank you so much for your kind feedback and taking time out of your day to leave such a kind review for our travel experts we are pleased you got the service you expected.
I hope you have a wonderful day and have an amazing time when you go on your holiday.
Kind Regards
Allan
Customer Service
Mark provided exceptional assistance by…
Mark provided exceptional assistance by thoroughly explaining the main details, presenting all the available choices, and steering us toward making a well-informed decision for our vacation.
26 January 2026
Unprompted review
Reply from Canadian Affair
Good afternoon,
Thank you for your great review and your wonderful feedback.
We appreciate your lovely comments about our Travel expert Mark we are happy to hear this feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
I hope you have a fantastic time on your travels when you go on your trip.
Kind Regards
Allan
Customer Service
Not as good as they used to be
Not as good as they used to be. We traveled with them in 2024 and they were excellent. We are returning to Canada in June but, this time, the service has been awful. Information has been lost, an inaccurate excessive quote provided, they don’t respond to emails, and getting through on the phone takes a very long time. I’m still waiting for a reply to the email I sent chasing them for a reply to an email I sent earlier. We will use Trailfinders instead.
27 January 2026
Unprompted review
Reply from Canadian Affair
Good morning,
Thank you for providing valuable feedback.
If you could kindly e-mail your quotation reference number to mail@canadianaffair.com and a member of our customer service team will review the concerns raised.
Kind Regards
Allan
Customer Service
Everybody I spoke with was very…
Everybody I spoke with was very knowledgeable and friendly. Nothing was too much bother.
Only issue was an extended wait to have the phone answered on initial contact
26 January 2026
Reply from Canadian Affair
Good afternoon,
Thank you for your review and your generous feedback.
We appreciate your lovely comments about our Travel experts we are delighted to hear this kind feedback and will pass this on.
We apologise for the difficulties encountered with wait time whilst trying to get through to Canadian Affair.
I hope you have a wonderful day.
Kind Regards
Allan
Customer Service
Great service
Adele was really helpful, answering my endless questions and getting me different quotes. She was professional and courteous. Great service.
23 January 2026
Reply from Canadian Affair
Good afternoon,
Thank you for your great review and your wonderful feedback.
We appreciate your lovely comments about our Travel expert Adele we are happy to hear this kind feedback and will pass this on.
We know your time is valuable and really appreciate you taking the time to provide this feedback.
Kind Regards
Allan
Customer Service
Easy to correspond and deal with
Easy to correspond and deal with. Agent was nice and helpful. Would have given 5 stars were it not for the fact that between the initial quote and when agreed to book it (within 2 days) the price went up by 200 pounds
23 January 2026
Reply from Canadian Affair
Good morning,
Thank you for reaching out and leaving a kind review for our travel experts
We are glad you managed to get booked up for your holiday regrettably the price is subject to change we apologise for the inconvenience this has caused.
I hope you have a wonderful day your custom is greatly appreciated.
Kind Regards
Allan
Customer Service
Disappointing customer service.
Went to the destinations show in Manchester and spent 30 minutes explaining the holiday in Canada that we wanted to Canadian affairs.
A Scottish lady assured us we would receive a quote on the following Monday 4 days ago, we are still waiting. Tried to contact them on the phone, waited for 30 minutes then gave up. Very disappointing.
17 January 2026
Unprompted review
Reply from Canadian Affair
Hi Melanie,
Thank you for your feedback. I’m sorry to hear about the concerns regarding your quotation. Please be assured that a senior member of our Sales team is currently working on your itinerary and will be in touch shortly.
Kind regards,
Lindsey
Customer Service
Knowledgeable with excellent insider tips
Knowledgeable, efficient and friendly with excellent insider tips on where to stay and suggestions for activities to participate in whilst abroad. Anthony also helped us plan our road trip route from Vancouver to Banff. He suggested interesting, off the beaten track places to stay and visit, booked our accommodation as well as booking several activities for us in advance that may be booked out by the time we get to Canada ourselves. We are delighted to have found a company whose staff are able to make bookings and suggestions for places to visit, based on personal experiences, having lived there themselves.
21 January 2026
Reply from Canadian Affair
Good morning,
Thank you for your taking time to leave such a kind review about our travel expert Anthony who helped finalise your booking.
We are pleased to read you had a great experience when calling to plan your trip with Canadian Affair.
We hope you have a wonderful time when you go on your holiday to Canada.
Kind Regards
Allan
Customer Service
Joanne was excellent
Joanne was excellent. So knowledgeable and went out of her way to ensure our tour was exactly what we wanted. A real pleasure booking with Canadian Affair.
6 January 2026
Reply from Canadian Affair
Good morning,
Thank you for leaving such a lovely review for our travel expert Joanne we will pass this lovely feedback on.
I hope you have a fantastic day and had an enjoyable Christmas and new year in 2026.
Kind Regards
Allan
Customer Service
Very good service to ensure throughout!
Very good service to ensure that we received the best ideas for our proposed trip to Saskatchewan and Alberta. Advised and guided over a short period until we were happy for the full trip proposal and confirmed our booking. Now looking forward later this year to a well advised and carefully booked trip!
2 January 2026
Reply from Canadian Affair
Good morning,
Thank you for reaching about your experience for our travel experts we will pass this lovely feedback on.
We hope you have an amazing time when you go on holiday and that it meets your expectations.
I hope you have a fantastic day and had an enjoyable Christmas and new year in 2026.
Kind Regards
Allan
Customer Service
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