Rob Adam’s was professional and knowledgeable. I did not feel any pressure. I love that the delivery drivers are in house also extremely professional and courageous. I would highly recommend thi... See more
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The only reason for a four star rating was due to unforeseen circumstances the install did not happen when requested. It happened later in the day. I had to cancel a dental appt and reschedule. The o... See more
We had a great shopping experience with CAS. Our salesperson was Jason Lamoureux and we highly recommend him. We started looking months before our kitchen renovation and specific appliance changes w... See more
Company replied
The instore service was excellent and the delivery went very smoothly. The only issue was with the applince itself; it displayed a fault code as soon as it was hooked up. It then took Bosch five days... See more
Company details
About Canadian Appliance Source - Barrie
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
A word to describe Canadian Appliance Source would be UNIQUE. Our ability to stand apart lies with our two million online impressions we receive each day, our fully customized internal software that not only ensures customer satisfaction during each stage of their experience with us, but also a dream to work with for our employees. As you can see, our vision of customization goes far beyond just our sales experience with each customer. It trickles into the very meticulously created displays for each store to ensure that all products are displayed and presented to a higher quality than expected.
Working at Canadian Appliance Source offers staff the opportunity to improve each and every day. We believe in our values of respect, improvement, responsibility, and commitment to customer satisfaction and ensure that employees are given the tools and resources to live these values each day, at every store, at every level in the company.
Contact info
468 Bayfield St, Unit 2, L4M5A2, Barrie, ON, Canada
- 7059996074
4.8
Excellent
3k reviews
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They were unable to put on the stands…
They were unable to put on the stands we had and did not hook up.
22 July 2026
Great Customer Service Agent Jason Boyer
Easy effortless experience for us , love my new appliance
22 July 2026
Good knowledgeable salesmanship
Good knowledgeable salesmanship, competitive pricing, good selection of products, good lead time and delivery.
Previous experience was the same!
Randy (Wasaga Beach)
22 July 2026
Rob Adam’s was professional and…
Rob Adam’s was professional and knowledgeable. I did not feel any pressure. I love that the delivery drivers are in house also extremely professional and courageous. I would highly recommend this store. Btw the washer works great.
21 July 2026
From the excellent sales associate Rob…
From the excellent sales associate Rob Adams to the two gentlemen that delivered the washer couldn't ask for better service. Thanks very much for the great job.
14 July 2026
Amazing service
It was just fast and easy and the price was right. Rob made so so effortless and enjoyable that I was almost nervous that I was missing something!! Delivery was flawless. Thank you so much for saving me all the shopping around!
21 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service and quick delivery.
19 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Trish,
We are so pleased to hear that you experienced excellent service and prompt delivery. Thank you for sharing your positive feedback with us!
CAS
Went in knew what I wanted
Went in knew what I wanted, got it, was out within minutes. Delivery guys set up and removed old stuff, wife was pleased.
18 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Penny,
We're so pleased to hear that your visit was quick and efficient, and that our delivery team provided excellent service by setting up your new item and removing the old one. We're especially glad your wife was happy with everything!
CAS
Great service!
Great service, professional and courteous. Installed, setup washer and hauled old washer away. Highly recommended !!
17 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Sharon,
Thank you for your wonderful review! We're delighted to hear that our service was professional and courteous, and that the installation and removal of your washer were handled efficiently. We truly appreciate your recommendation and look forward to assisting you again in the future.
CAS
Rico miron handled setting me up with…
Rico miron handled setting me up with bosch microwave and dishwasher. Made the process easy. Delivery was right on time and Rico was friendly and knowledgable.
17 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Mike,
Thank you for your great review! We're glad Rico made the process easy and provided friendly, knowledgeable service while helping you with your Bosch microwave and dishwasher. We truly appreciate your business and look forward to serving you again. If your family or friends are shopping for appliances, we'd be grateful if you recommended CAS to them!
CAS
Seamless experience
Friendly, knowledgable service, great delivery!
Seamless…. Will definitely shop there again.
17 July 2026
Reply from Canadian Appliance Source - Barrie
Hi,
Thank you for your wonderful review! We're happy to hear you enjoyed our friendly service and smooth delivery experience. We truly appreciate your business and look forward to helping you again with your future appliance needs. Please feel free to recommend CAS to your family and friends!
CAS
your sales staff were excellent no…
your sales staff were excellent no further comment
necessary.
7 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Bert,
We are so pleased to hear that our sales staff provided you with an excellent experience. Thank you for taking the time to share your positive feedback with us!
CAS
Reply from Canadian Appliance Source - Barrie
Hi Anette,
Thank you for your kind review! We're delighted to hear that you found our team knowledgeable and appreciated our no-pressure approach. We truly value your business.
CAS
Great shopping experience
We had a great shopping experience with CAS. Our salesperson was Jason Lamoureux and we highly recommend him. We started looking months before our kitchen renovation and specific appliance changes were required. Jason would communicate promptly and work through the issue. As the company guarantees the lowest price, a sale started just before our delivery and Jason made sure we paid the lowest price. Delivery of all the appliances was smooth with no issues.
16 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Les,
Thank you for your wonderful review! We're thrilled to hear Jason provided attentive service and helped make your kitchen renovation appliance purchase a smooth experience. We truly appreciate your business and are glad our team could assist you in finding the right solutions. We look forward to serving you again, and we’d be grateful if you recommended CAS to your family and friends!
CAS
Overall great experience
Website was easy to find things. Price was great. Checkout was very straightforward. Arranging delivery was easy. Delivery guys were on time, fast, and professional. Overall great experience. Wouldn’t hesitate to use them again.
15 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Dan,
Thank you for your wonderful review! We're delighted to hear that your experience, from finding items on our website to the straightforward checkout and easy delivery, was so positive. We're especially pleased that our delivery team was on time, fast, and professional. We truly appreciate your business and look forward to serving you again.
CAS
We have used CAS twice now
We have used CAS twice now, in 2 different city’s. Service from start to finish has been great.
15 July 2026
Reply from Canadian Appliance Source - Barrie
Hi David,
Thank you for your continued support and for choosing CAS for your appliance needs! We're delighted to hear you've had great experiences with us in both locations. We truly appreciate your business, look forward to serving you again, and hope you'll continue recommending CAS to your family and friends.
CAS
Delivery was quick and freezer was…
Delivery was quick and freezer was exactly as expected.
15 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Gail,
We're so pleased to hear that your delivery was quick and that your new freezer met your expectations! We appreciate your positive feedback.
CAS
Sales person was considerate and did…
Sales person was considerate and did not try to over sell.
8 July 2026
Reply from Canadian Appliance Source - Barrie
Hi Larry,
We are so glad to hear that our salesperson was considerate and provided you with a positive experience. We appreciate your feedback!
CAS
Reply from Canadian Appliance Source - Barrie
Hi Vivian,
Thank you for your wonderful feedback! We're so glad to hear that our team was polite, efficient, and respectful while answering all your questions. We appreciate your business!
CAS
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