Bought washer dryer combo to fit in a small space. Sales person was very helpful and able to find what I needed at better price than other retailers. Delivery and installation was quick and professio... See more
Company replied
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We met Abhishek there. He was very patient with us as we took our time to select the dishwasher and then he gave us the best price. Delivery was free and efficient. We were getting constant notificati... See more
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Site was good and fairly user friendly Was able to find exactly the correct size & style of refrigerator I was looking for. Great price and I was able to book a next day delivery for a small charge
Company replied
Great communication and service from Meshva. We had an issue with our new washing machine, and they solved it very quickly, with a good outcome for all! Also the delivery and installation guys were... See more
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Company details
About Canadian Appliance Source - Burnaby
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
7637 Edmonds St, V3N1B6, Burnaby, BC, Canada
- 6044098221
4.4
Excellent
176 reviews
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Great product, price & delivery:)
Site was good and fairly user friendly
Was able to find exactly the correct size & style of refrigerator I was looking for. Great price and I was able to book a next day delivery for a small charge
26 July 2026
Reply from Canadian Appliance Source - Burnaby
Hi Kathy,
We're so glad you found our site easy to use and were able to locate the perfect refrigerator for your needs. It's wonderful to hear you appreciated the pricing and the convenience of next-day delivery!
CAS
Reply from Canadian Appliance Source - Burnaby
Hello Offgrid writer
We are glad to know that our team provided such great support alongside fantastic value!
We look forward to assisting you again down the road.
Cheers,
CAS
It wasn’t great by any means bu
It wasn’t great by any means but your staff is working to resolve my issues. Especially Sapna
15 July 2026
Good pricing and professional servuce
Bought washer dryer combo to fit in a small space. Sales person was very helpful and able to find what I needed at better price than other retailers. Delivery and installation was quick and professional.
21 July 2026
Reply from Canadian Appliance Source - Burnaby
Hi Wendy,
Thank you for your great review! We're happy to hear our team helped you find the perfect washer/dryer combo for your space at a great value. We’re also glad your delivery and installation went smoothly. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you recommended us to your family and friends!
CAS
Purchase wise good but followup not so
Initial experience was good
But after I purchased the item and I messaged the sales person, the communication dropped. A specifically needed help on the initial start up as it wasn’t allowing me to cycle on my dishwasher and the sales person never got back to me even though I messaged them.
20 July 2026
Reply from Canadian Appliance Source - Burnaby
Hi Tom,
We're delighted to hear you experienced great pricing, excellent service, and that your delivery and installation went smoothly! Thank you for your wonderful feedback.
CAS
New machine installed and is faulty
New machine installed and is faulty - does not drain, lid locks and doesn't unlock. Contacted sales person - provided a link to "report" on line and it does not recognize the photo download that is requested. Cannot get any assistance from CAS other than phone numbers for their suppliers. No one will assist after multiple messages.
8 July 2026
Reply from Canadian Appliance Source - Burnaby
Dear Sharon Saarimaki,
Thank you for sharing your feedback with us.
We are sorry for the trouble you experienced in trying to reach us and for the issue you are having with your new machine.
We can confirm that a member of our After-Sales team communicated with you today and requested additional information.
Sincerely,
CAS
Great communication and service
Great communication and service from Meshva. We had an issue with our new washing machine, and they solved it very quickly, with a good outcome for all!
Also the delivery and installation guys were very professional and excellent! Thank you :)
26 June 2026
Reply from Canadian Appliance Source - Burnaby
Hello Joan
We are glad to hear that Meshva resolved your situation so swiftly and that our installation team provided such professional care.
We look forward to working with you again down the road!
Warmly,
CAS
Polite, on time!
Great customer service. Akash is very knowledgeable and courteous. He is easy to reach, and will return phone calls in a timely manner - usually within less than 24 hours.
1 July 2026
Reply from Canadian Appliance Source - Burnaby
Hello Tasia
We are so glad that Akash provided such professional, informative guidance and kept communication so incredibly prompt and reliable.
We look forward to partnering with you on any future needs!
All the best,
CAS
Reply from Canadian Appliance Source - Burnaby
Hi Carolyn,
Thank you for your kind feedback! We’re glad to hear everything was easy from our sales staff through to the delivery team. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Efficient and good
We met Abhishek there. He was very patient with us as we took our time to select the dishwasher and then he gave us the best price. Delivery was free and efficient. We were getting constant notifications and they also called an hour before coming. Hammy installed it and he was very responsive as well. Overall experience was very smooth. Definitely recommend it.
24 June 2026
Reply from Canadian Appliance Source - Burnaby
Hi,
Thank you for your thoughtful review! We’re glad to hear Abhishek helped you find the right dishwasher with great pricing and that the delivery and installation from Hammy went smoothly and professionally, with clear communication throughout.
We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Great!
Quick and convenient shopping and delivery, expert delivery people did a great job.
18 June 2026
Reply from Canadian Appliance Source - Burnaby
Hi Susan,
Thank you for choosing CAS and for your great feedback! We're glad to hear your shopping and delivery experience was quick and convenient, and that our delivery team did an excellent job. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Burnaby
Hi David,
Thank you for your kind feedback! We're glad to hear that both our online customer service team and delivery crew provided a great experience. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!
CAS
Good delivery service and price
30 May 2026
Reply from Canadian Appliance Source - Burnaby
Hi Chris,
We're glad you enjoyed our service and prices. Thank you for your feedback!
CAS
I had a very good experience with…Harsh, the Sales person.
I had a very good experience with buying a new fridge from the moment I walked in the door. Harsh was so helpful and led me right to the perfect refrigerator. He didn't try to upsell me, which is always appreciated. The price was well within my budget. The delivery was exactly when they said it would be - with no waiting around. I highly recommend this store... and Harsh.
28 May 2026
Reply from Canadian Appliance Source - Burnaby
Hi Gail,
Thank you for your wonderful review and for choosing CAS! We're thrilled to hear Harsh helped you find the perfect refrigerator while providing a pressure-free shopping experience. It's great to know the pricing and delivery met your expectations as well. We truly appreciate your business and look forward to serving you again in the future. If family or friends are in the market for appliances, we'd be grateful for your recommendation.
CAS
Reply from Canadian Appliance Source - Burnaby
Hi Lance,
Thank you for choosing CAS and for your feedback! We're happy to hear your order arrived on time and in perfect condition. We truly appreciate your business and look forward to serving you again in the future. If your family and friends are shopping for appliances, we’d be grateful if you recommended CAS to them as well!
CAS
Excellent service from Canadian…
Excellent service from Canadian Appliance Source, our second time buying from them. I recommended them to my son when he was looking to buy a new fridge & he was very pleased with the service he received .
27 May 2026
Reply from Canadian Appliance Source - Burnaby
Hi Nonnie,
Thank you for your continued trust in CAS and for choosing us again! We're delighted to hear both you and your son had great experiences with our team. We truly appreciate your recommendation and your business, and we look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to continue recommending us to your family and friends!
CAS
Reply from Canadian Appliance Source - Burnaby
Hi Lawrence,
We appreciate your positive feedback. We are glad we could provide great and quick service.
CAS
My Happy Experience
Brijesh were patient with my confusion using online forms used for purchase and my suspicion of paying online.
I'm a technologically disadvantaged dinosaur born in the middle of a long gone century.
Delivery of my new fridge and removal of old were timely and quickly completed in an impeccably perfect professional manner.
I am in love with my new refrigerator and my local Canadian Appliances provider.
26 May 2026
Reply from Canadian Appliance Source - Burnaby
Hi,
Thank you for your wonderful review and for choosing CAS! We're delighted to hear that Brijesh was patient and supportive throughout the purchasing process and helped make everything comfortable and easy. It's great to know your delivery and appliance removal went smoothly and professionally. Most of all, we're thrilled that you love your new refrigerator! We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Burnaby
Hi Shiraz,
Thank you for your kind words and for choosing CAS! We’re glad you had a great experience with our customer service. We appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
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