Canadian Appliance Source - Calgary South Reviews 

Worst experience I've ever had with The Canadian Appliance Source.
Purchased a range Bosch .We were told that installation was included. When the delivery guys came, they just dropped off the appliances and notice the range doesn’t fit .They leave it and left.
I called in right away to report the issue. But they wash their hands off you. If you open the packaging you void your warranty.
They did very good business with the Delivery Company together. The delivery guys took off all the packaging without my consent in the truck, I didn’t even see the box, so who knows if there even was one. When I called, they refused an exchange or refund. I told them that I wasn't the one to remove it, the delivery guys did.
Finally they said the restocking fee is 38%.From start and on site was 25%. After 2 days they sent an email saying 38% FOR A NEW, WITH ALL Packaging still intact and not touched INSIDE .We sent them all of the pictures.
This is their policy: As per our Return Policy CAS would take back appliances as long the request is reported within 7 days and as they are in their original packaging, at no penalty.
If an appliance is open and the request is submitted after 7 days, a 25% restocking is applicable..
Be very careful when you buy from The Canadian Appliance Source!!!

ZERO stars (won't allow a post unless at least one star is selected). BUYER BEWARE. On the long July weekend 2023, I walked into CAS, gave the salesperson the dimensions of the fridge opening in my kitchen, and was given only two models that would fit (due to height restriction). I bought one and it was delivered two days later. I had to leave it for 2-3 hours before unpacking it only to discover It did not fit because it was too tall. I had no choice but to plug it in and use it (or lose hundreds of $ of food). I reached out immediately but they would not consider exchange because it was used. For months I talked to multiple people at CAS to no avail. One of them suggested I sell the fridge and they may consider a refund for the difference. So that's what I did but the run around continued. At that point I had paid for two fridges and sold one at a loss. I contacted the BBB and after a lot of back and forth, CAS wore me down and I agreed to a $230 refund. I'm out $550 and months of trying to get results all because of a salesperson's error. I have seriously never experienced such horrendous customer service.
When CAS responds to this review I fully expect it to mean as much as it did when they responded via the BBB communication. It sounds 'good' but it means nothing. They do not follow up with anything they say. It is meaningless. Stay away from this company.

Great service from Vidya. She was able to get me the information I needed in just a couple of minutes.

Aisha answered my questions and provided email back up with explicit direction on my warranty claim inquiry almost immediately! Thank you for the great pormpt service!!

Simple,professional and prompt, thank you Sheshna and crew, we look forward to enjoying our new freezer. We have used CAS many times over the years and would recommend them. The delivery process was perfect thank you.

I purchased a six appliance package for my newly renovated kitchen in Calgary. CAS uses a third party install service called Quick Contractors (QC) who are inept and have been unable to arrange for installation, leaving me to find my own installers.
Only buy from CAS if you plan to do your own install. Otherwise, go with a company that offers better after-sales service.

Jack Sun is knowledgeable with the job. Delivery is on time, keeping you updated via text message and email.

You said you offered me free shipping. When my stove came in you changed companies and free shipping was not available to my area. So you up the price of my stove $300 to cover your cost of shipping. Not only did I have to pay $300 more. I had to pay another shipping company to come and pick up my stove and deliver it. I will never deal with Canadian appliance source again. It has been a complete nightmare.

The sales rep, Aman Sharma, promised that the pricing at CAS was the lowest. He also lacked knowledge in the appliance specs and was misleading with the information provided. Sadly we had to cancel our order as it was $600 more then the competition and we got the matching OTR microwave in our second package as well. Piece of advise: Make sure you shop around and get a few quotes before committing.

Edit: It's been a month since I was promised my full refund. I'm owed $415.00. I've emailed, called and left voice-mails. No one is able to help. Horrible business. I'll be reporting them.

The delivery team was on time and friendly

Porquoi en anglais.
Je suis un Anglo

Davinder Brar gave me great service. I purchased a fridge in advance of an upcoming kitchen renovation. I am confident that delivery will be timely and all goes according to plan.

They had in stock what we were looking for.

Ugly! The stove delivery never happened! No call to cancel or explain….nothing. Throughout the afternoon we received delivery time updates, the final one was at 6:51pm saying “your delivery will approximately reach you in 45 minutes”. The address was correct, we were there, albeit a Friday evening over dinner time with the kitchen torn apart, waiting…..
THE STOVE NEVER ARRIVED. NO CALL, NO TEXT NO APOLOGY
Quite the customer service meltdown!!

We love it, user-friendly and efficient.
Easy to use and even my kids are not confuse to use these machines. Totally we could recommended.

The sales person was knowledgeable and friendly he was attentive to our needs

Great service, knowledgeable staff. I would recommend!

Good service with a knowledgeable staff person

Good, great delivery people, on time, courteous, friendly

Davinder Singh Brar Is absolutely fantastic to deal with. Arranged a new model dishwasher to arrive 2 weeks before expected, arranged for installation, and never pressured or tried to push an up sale.