Your prices are competitive. Ordering was easy. Delivery was on time. Nice delivery men. Only thing, why couldn’t they take the garbage , box, away! Overall a good experience!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service. Which other store offers free delivery, free installation, free removal of old machines, and free replacement hoses?! The displays in CAS were easy to get round and we weren’t pres... See more
Company replied
It was a very great experience. Client service was just “wow!” and having Arwyn at the phone was very useful! Thank you for the great service! Canadian great standard!
Company replied
Sara was amazing. I purchased a new washer and gas dryer set from CAS. Nobody hounded me or followed me around the store. I knew what I wanted and Sara helped me get it. She was patient and answer... See more
Company replied
Company details
About Canadian Appliance Source - Calgary South
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
9250 Macleod Trail SE, Unit 4, T2J0P5, Calgary, AB, Canada
- 4034569681
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
The refrigerator was delivered within the projected window. My old refrigerator was taken away at no extra cost. The men doing the delivery were professional and took care not to cause any damage.
20 May 2026
Reply from Canadian Appliance Source - Calgary South
Hi,
Thank you for choosing CAS! We're pleased to hear your refrigerator was delivered on time and that our delivery team provided professional service while taking great care in your home. We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends for their appliance needs!
CAS
Smooth process from start to finish
The sales rep listened carefully to me and didn't make any errors in entering information. He was competent and thorough and we talked through all of the options and details. The delivery men communicated clearly and gave me a time window and then an updated time when they would arrive. I really appreciated that. We live in a rural area, and gave them a pin, and they didn't get lost. They had to drive almost an hour from the previous delivery to get to our place, and I'm impressed the company delivers this far out. They were polite. They removed the old fridge and moved the new one into place. It was clearly very heavy and awkward but they did it smoothly and didn't break anything. No problems. After they left, we wiped the fridge down, put the door handles on, and adjusted the tilt of the fridge so the door closes by itself. It's working pretty well and I'm happy with it. The sales rep checked in with us again, and I appreciate the follow up communication. The whole process was very smooth.
30 May 2026
Reply from Canadian Appliance Source - Calgary South
Hi,
Thank you for choosing CAS and for your detailed feedback! We're glad to hear your sales representative was thorough and attentive, and that your delivery team communicated clearly and handled everything carefully, even in a rural delivery setting. It's also great to know the follow-up support and overall process met your expectations.
We truly appreciate your business and look forward to serving you again in the future. If your family and friends are shopping for appliances, we’d be grateful if you recommended CAS to them as well!
CAS
Surprised at the service and price.
We had been to 2 or 3 other appliance stores, not completely satisfied as we were looking for 2 appliances, a d could not find both at one dealer.
We walked into Canadian Appliance Source and not only did they have both appliances they offered a discount on both. We made the purchase within 15 minutes of arriving...including free delivery and set up.
13 May 2026
Professionalism and communication from…
Professionalism and communication from start to finish. Five star all the way. Thank you.
21 May 2026
Reply from Canadian Appliance Source - Calgary South
Hi Ruth,
We are so happy to hear that our professionalism and communication met your expectations. Thank you for your kind words.
CAS
Purchasing Experience was great
My experience researching dishwashers on their website was easy and informative, my visit to the store was very beneficial and Imanbir Singh was very helpful with additional info and recommendations. I am in a rush for this appliance so contacted the predelivery care representative Yudish Rajaysur and he was very fast and professional. I really appreciate buying appliances here due to the service, selection and price. This is my third appliance bought here in the last 2 yrs.
28 May 2026
Unprompted review
Reply from Canadian Appliance Source - Calgary South
Hi Dave,
Thank you for your continued support and for choosing CAS again! We’re so glad Imanbir Singh and Yudish Rajaysur were able to provide helpful and professional service throughout your experience. We truly appreciate your business and look forward to helping you with your future appliance needs. Please continue to keep CAS in mind for your family and friends!
CAS
Reply from Canadian Appliance Source - Calgary South
Hi Pat,
Thank you for choosing CAS! We’re happy to hear your experience was simple, on time, and hassle-free from delivery to setup and haul away. We truly appreciate your business and look forward to serving you again in the future — and please feel free to recommend CAS to your family and friends!
CAS
The two delivery men were extremely…
The two delivery men were extremely efficient and courteous. I would highly recommend their service and would not hesitate in the future to utilize them as the communication about delivery date and time is excellent and they are very careful moving appliances in and out of your home.
23 May 2026
Reply from Canadian Appliance Source - Calgary South
Hi Happy,
Thank you for choosing CAS! We’re delighted to hear our delivery team was efficient, courteous, and careful, and that communication around your delivery went smoothly. We truly appreciate your business and your recommendation, and we look forward to serving you again in the future — and please feel free to recommend CAS to your family and friends!
CAS
Arrived on time
Arrived on time, were helpful with stuff we asked them to do or said we’d do ourselves, polite, left no mess, and were very quick with the removal of the old machine and getting the new one in place.
15 May 2026
Reply from Canadian Appliance Source - Calgary South
Hi Jacqueline,
Thank you for your great feedback! We’re glad to hear the delivery team was on time, efficient, and helpful throughout the installation and removal process. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Absolutely Terrible after sales…
Absolutely Terrible after sales customer service!! After purchasing a washer/dryer pair, the Maytag washer was defective during operation on our initial 2 loads of washing on our delivery date. Notified CAS right away that same day of the problem and sent videos/pics. Canadian Appliance Source after sales department refuses to replace/exchange the defective machine after completing the return request and we've been 2 weeks of not being able to wash laundry now with this brand new machine. We were told we would be contacted by the manufacturer to book a technician. Now 2 weeks later we still haven't been contacted. Will now be having to do a request to Maytag for the 30 day money back guarantee and will have to wait to get a refund for this product. Where is the customer service here from Canadian Appliance... there is none!! Save yourself the headache.. do your homework and buy from somewhere that will actually replace/exchange the machine for you when they sell you a defective lemon from day 1!
9 May 2026
Reply from Canadian Appliance Source - Calgary South
Dear Customer,
Thank you for taking the time to share your concerns with us today.
We sincerely apologize for the issues you experienced with your Maytag washer.
We understand that you are unsatisfied with the product and have been advised to claim a refund through Maytag's 30-day money-back guarantee program.
Our Aftersales Team remains at your disposal should you require any further assistance.
Sincerely,
CAS
Efficient help without the sales pitch
Easy transaction. Virender Chahal was quick, efficient and gave me clear options and recommendations. I didn’t need a sales pitch - I just needed replacement appliances, quickly and at a good price and he delivered. He researched models for me, gave me honest answers to my questions, calculated prices quickly and got me next day delivery.
12 May 2026
Reply from Canadian Appliance Source - Calgary South
Hi JS,
Thank you for your thoughtful review! We’re glad to hear Virender Chahal made the process quick and efficient and provided clear, honest guidance to help you find the right replacement appliances. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Great sales and support by Imanbir
Great sales and support by Imanbir; didn’t oversell, and was very helpful and thorough. Delivery was seamless; the guys were great, again thorough and made sure I was happy before they left. 5 stars.
11 May 2026
Reply from Canadian Appliance Source - Calgary South
Hi David,
Thank you for your wonderful review! We're so pleased to hear our team provided helpful, thorough service and that your delivery was seamless. We appreciate your business and look forward to serving you again.
CAS
The appliance exceeded expectations
The appliance exceeded expectations, price beat competitors, delivery was fast and efficient. Will definitely purchase more appliances.
9 May 2026
Reply from Canadian Appliance Source - Calgary South
Hi Sherry,
We're so glad to hear your appliance exceeded expectations, our prices were competitive, and delivery was fast. We appreciate your positive feedback!
CAS
The salesman was helpful with great…
The salesman was helpful with great customer service and the delivery men were very efficient and my appliances were installed quickly with no problems
15 May 2026
Reply from Canadian Appliance Source - Calgary South
Hi Donna,
Thank you for choosing CAS! We’re glad to hear our salesperson and delivery team provided helpful, efficient service and that your installation went smoothly. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Good Experience
Professional Sale Person as well as delivery team. Good communication & seamless experience throughout purchase/ removal of existing Fridge & placement of new one
14 May 2026
Reply from Canadian Appliance Source - Calgary South
Hi Kent,
Thank you for choosing CAS! We’re glad to hear our sales and delivery teams provided professional service and that your experience was smooth from purchase through removal and installation. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
always helpful
always helpful, and knowledgeable and honest, and I usually get my order within a few days, thankyou
5 May 2026
Reply from Canadian Appliance Source - Calgary South
Hi Cindy,
Thank you for your kind words and for choosing CAS! We’re happy to hear you’ve had consistently helpful and honest service with fast delivery. We truly appreciate your business and look forward to helping you again in the future. Please keep us in mind for your appliance needs, and feel free to recommend CAS to family and friends!
CAS
The team at CAS is great to work with. Knowledgeable, responsive, helpful. It is always a great experience going there.
The team at CAS is great to work with. Knowledgeable, responsive and helpful. It is always a great experience dealing with CAS. Delivery was the next day and early.
5 May 2026
Reply from Canadian Appliance Source - Calgary South
Hi Daryl,
Thank you for your kind review and for choosing CAS! We’re happy to hear our team continues to provide knowledgeable, responsive, and helpful service, and that your delivery was quick and on time. We truly appreciate your continued business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
Reply from Canadian Appliance Source - Calgary South
Hi David,
Thank you for your feedback and for choosing CAS! We’re glad to hear you received quick and professional service. We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
I have a question about my delivery
I have a question about my delivery. I called and was assisted by Arwyn Bheekhoo, a very cordial and attentive person, who quickly resolved my doubts.
16 May 2026
Unprompted review
Reply from Canadian Appliance Source - Calgary South
Hi Juan,
Thank you for your kind feedback and for choosing CAS! We’re glad to hear Arwyn Bheekhoo was able to assist you promptly and provide clear, attentive support. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
This was my first purchase at the…
This was my first purchase at the Canadian Appliance Source. Nitin, the sales rep was very helpful. He made the purchase of a dryer and washer set very efficient and pleasant. He sent a personal follow up note which was much appreciated. The delivery was seamless. I appreciated ongoing communication from Nitin and the delivery team. The entire process was smooth and enjoyable. I am very happy with my new washer and dryer. I recommend this company for any appliance needs.
7 May 2026
Reply from Canadian Appliance Source - Calgary South
Hi Justyna,
Thank you for your thoughtful review and for choosing Canadian Appliance Source for your first purchase with us! We’re delighted to hear that Nitin provided such attentive service and made your washer and dryer purchase smooth, efficient, and enjoyable. It’s also great to know that the delivery process and communication met your expectations from beginning to end. We truly appreciate your recommendation and your business. Enjoy your new appliances, and we look forward to serving you again. Please keep CAS in mind for any future appliance needs, and feel free to share your experience with family and friends!
CAS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.