⭐⭐⭐⭐⭐ This is our second purchase from Canadian Appliance Source, and once again we were very satisfied. We knew what we needed, and the staff clearly explained our options without any pressure. Pri... See more
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⭐⭐⭐⭐⭐ This is our second purchase from Canadian Appliance Source, and once again we were very satisfied. We knew what we needed, and the staff clearly explained our options without any pressure. Pri... See more
Company replied
Ivonna Lobo the sales person who helped me make my selection was very helpful and courteous making the experience very easy. She made all the arrangements for a speedy delivery the next day. The deli... See more
Company replied
Ivonna’s knowledge was appreciated and she helped me find a new refrigerator that met my requirements in no time at all. Had excellent email communication after point of sale. Delivery was on time w... See more
Company replied
The salesperson was helpful and respectful, allowing us time to think and discuss privately. It was nice to get the appliance delivered without an extra charge. That made the price point lower than... See more
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
3803 Calgary Trail NW, Unit 150, T6J5M8, Edmonton, AB, Canada
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Sales person was very helpful And pleasant
Delivery service men were polite well dressed

Reply from Canadian Appliance Source - Edmonton
Would be 5 stars due to the amazing work that the delivery crew did. They were so professional helpful and knowledgeable. The reason I give 4 stars is because the evening before the delivery happened someone from the delivery service contacted me and told me I needed a special push connector to attach the ice maker 1/4”-5/16”. So I ran around the day of delivery to get what I needed. When the delivery crew went to hook up the fridge they told me I only needed the 1/4” line with the brass fittings that I already had on there the day before. Luckily I didn’t throw the connector I cut off away, I did however have to go and get another connector to splice the line back together. It was frustrating and time consuming to say the least.
Huge thank you to the delivery crew, you guys were amazing
Malcolm Hills
The purchase and deliver Process went well. However when the appliance arrived, the delivery team noticed upon opening the box that it came with a small scratch on its side. They called the appropriate department to address the issue. After waiting 30mins without a response, they took photos and submitted a report through their mobile device. When I called to follow up the next week (also waited 40mins to get through), I spoke with a representative who mentioned there wasn’t a report and I had to file another report with photos online for them to review. This was very discouraging especially after being a repeat customer, so I didn’t even bother.
The service was really good on both sales and delivery. But one of the delivery guys took his shoes off and his feet stunk so bad my eyes were watering. Worse is everywhere he walked he left damp footprints (probably sweaty feet) and my home smelled like rotten cheese for 2 days. Even after I scrubbed with Lysol. The carpet area was the worst. They need to keep their shoes on with little foot covers.... Their service was great but the stinky feet killed it. Totally. Not sure which store this was. I ordered over the phone.
The delivery team were great and knew what they were doing during the delivery.

Reply from Canadian Appliance Source - Edmonton
Sales person was very professional, knowledgeable and steered me to the right appliances for my needs. Delivery people were perfect and setup was exactly what I wanted.

Reply from Canadian Appliance Source - Edmonton
Sales rep was friendly and new her stuff about the appliances we were looking for.
⭐⭐⭐⭐⭐
This is our second purchase from Canadian Appliance Source, and once again we were very satisfied. We knew what we needed, and the staff clearly explained our options without any pressure. Prices were competitive, staff were friendly, and the delivery service was excellent.
We’ll definitely shop here again.

Reply from Canadian Appliance Source - Edmonton
Ivonna’s knowledge was appreciated and she helped me find a new refrigerator that met my requirements in no time at all. Had excellent email communication after point of sale. Delivery was on time with no issues.

Reply from Canadian Appliance Source - Edmonton
The company was good to deal with good prices , delivery and installation was also great friendly , all in all a good experience.

Reply from Canadian Appliance Source - Edmonton
I was dealing with Raoul and found his service and knowledge exceptional. At this point I am very happy with the purchase of my wall over!

Reply from Canadian Appliance Source - Edmonton
Delivery was on time, brief, accurate and efficient. Very friendly delivery people also!!!

Reply from Canadian Appliance Source - Edmonton
Canadian Appliance had the stand up freezer we were looking for when other competitors did not. We placed on the phone and the person who took the order was efficient and competent and gave us some additional info requested.. We asked about delivery to our home and felt that the quoted price was reasonable for a stand up style freezer and we confirmed we wanted to have this unit delivered. The day of the delivery I received a tracking notice telling me of anticipated delivery time... They were right on time and 2 guys took the freezer downstairs and had removed it from the shipping box and also took this box for a modest fee.. Great all round service and would definitely would recommend this company and do business with them again

Reply from Canadian Appliance Source - Edmonton
The salesperson was helpful and respectful, allowing us time to think and discuss privately.
It was nice to get the appliance delivered without an extra charge. That made the price point lower than other companies on the same product.
The store did not have the model on their floor but it was available from another place (distribution centre?)
Ivonna Lobo the sales person who helped me make my selection was very helpful and courteous making the experience very easy. She made all the arrangements for a speedy delivery the next day. The delivery men were very helpful also. They went beyond what we expected from them, they helped my husband dismantle a screen and put it all back for us. They were very polite and friendly. The whole experience from purchase to delivery went smoothly and was appreciated by us.

Reply from Canadian Appliance Source - Edmonton
Calling the local store was superior to the web page agent - faster and more efficient way to quickly confirm availability and pricing. Pricing was comparable to other vendors. Shipping speed and quality of delivery were excellent. No penalty with using a credit card, so the use of points and credit card warranty doubling feature on my card was an added benefit. Overall a smooth, efficient purchase.

Reply from Canadian Appliance Source - Edmonton
From sales, customer service, delivery & appliance set up the team exceeded expectations.

Reply from Canadian Appliance Source - Edmonton
Canadian Appliance Source has a large selection of appliances on its website with comparable pricing. Unfortunately, the site doesn't tell you how long it will take to bring the appliance to your location.
Vunny was fantastic to deal with and made it feel easy. The delivery was perfect as well.
No charge for delivery and they took my old washing machine away which was in the basement for no charge. Others charge for these services.

Reply from Canadian Appliance Source - Edmonton
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