Canadian Appliance Source - Edmonton Reviews 

1,917
TrustScore 4.5 out of 5

4.6

3803 Calgary Trail NW, Unit 150, T6J5M8 Edmonton, AB, CA


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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ This is our second purchase from Canadian Appliance Source, and once again we were very satisfied. We knew what we needed, and the staff clearly explained our options without any pressure. Pri... See more

Company replied

Rated 5 out of 5 stars

Ivonna Lobo the sales person who helped me make my selection was very helpful and courteous making the experience very easy. She made all the arrangements for a speedy delivery the next day. The deli... See more

Company replied

Rated 5 out of 5 stars

Ivonna’s knowledge was appreciated and she helped me find a new refrigerator that met my requirements in no time at all. Had excellent email communication after point of sale. Delivery was on time w... See more

Company replied

Rated 4 out of 5 stars

The salesperson was helpful and respectful, allowing us time to think and discuss privately. It was nice to get the appliance delivered without an extra charge. That made the price point lower than... See more


Company details

  1. Appliance shop

About Canadian Appliance Source - Edmonton

Written by the company

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Contact info

  • 3803 Calgary Trail NW, Unit 150, T6J5M8, Edmonton, AB, Canada

  • 7807056008

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(1,917)

7,884 reviews in the last 12 months

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Rated 5 out of 5 stars

Sales person was very helpful And…

Sales person was very helpful And pleasant

Delivery service men were polite well dressed

4 September 2026
Canadian Appliance Source - Edmonton logo

Reply from Canadian Appliance Source - Edmonton

Hi Carol,

We are so pleased to hear that our sales team was helpful and pleasant, and that our delivery team was polite and well-dressed. We truly appreciate your business!

CAS

Rated 3 out of 5 stars

Would be 5 stars due to the amazing…

Would be 5 stars due to the amazing work that the delivery crew did. They were so professional helpful and knowledgeable. The reason I give 4 stars is because the evening before the delivery happened someone from the delivery service contacted me and told me I needed a special push connector to attach the ice maker 1/4”-5/16”. So I ran around the day of delivery to get what I needed. When the delivery crew went to hook up the fridge they told me I only needed the 1/4” line with the brass fittings that I already had on there the day before. Luckily I didn’t throw the connector I cut off away, I did however have to go and get another connector to splice the line back together. It was frustrating and time consuming to say the least.
Huge thank you to the delivery crew, you guys were amazing

Malcolm Hills

4 September 2026
Rated 3 out of 5 stars

Oven/Range

The purchase and deliver Process went well. However when the appliance arrived, the delivery team noticed upon opening the box that it came with a small scratch on its side. They called the appropriate department to address the issue. After waiting 30mins without a response, they took photos and submitted a report through their mobile device. When I called to follow up the next week (also waited 40mins to get through), I spoke with a representative who mentioned there wasn’t a report and I had to file another report with photos online for them to review. This was very discouraging especially after being a repeat customer, so I didn’t even bother.

31 August 2026
Rated 4 out of 5 stars

The service was really good on both…

The service was really good on both sales and delivery. But one of the delivery guys took his shoes off and his feet stunk so bad my eyes were watering. Worse is everywhere he walked he left damp footprints (probably sweaty feet) and my home smelled like rotten cheese for 2 days. Even after I scrubbed with Lysol. The carpet area was the worst. They need to keep their shoes on with little foot covers.... Their service was great but the stinky feet killed it. Totally. Not sure which store this was. I ordered over the phone.

1 September 2026
Rated 5 out of 5 stars

The delivery team were great and knew…

The delivery team were great and knew what they were doing during the delivery.

2 September 2026
Canadian Appliance Source - Edmonton logo

Reply from Canadian Appliance Source - Edmonton

Hi Darryl,

Thank you for your wonderful feedback! We're so pleased to hear that our delivery team provided such a great experience and knew what they were doing. We truly appreciate your business!

CAS

Rated 5 out of 5 stars

Sales person was very professional

Sales person was very professional, knowledgeable and steered me to the right appliances for my needs. Delivery people were perfect and setup was exactly what I wanted.

5 August 2026
Canadian Appliance Source - Edmonton logo

Reply from Canadian Appliance Source - Edmonton

Hi Jack,

Thank you for your wonderful review! We're delighted to hear that our salesperson was professional and knowledgeable in helping you find the right appliances. We're also pleased that our delivery team provided perfect service and setup. We truly appreciate your business.

CAS

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
This is our second purchase from Canadian Appliance Source, and once again we were very satisfied. We knew what we needed, and the staff clearly explained our options without any pressure. Prices were competitive, staff were friendly, and the delivery service was excellent.
We’ll definitely shop here again.

1 September 2026
Canadian Appliance Source - Edmonton logo

Reply from Canadian Appliance Source - Edmonton

Hi Michael,

Thank you for your wonderful feedback! We're so pleased to hear that your second purchase with us was once again very satisfying. We truly appreciate your kind words about our staff's helpfulness and the excellent delivery service. We look forward to serving you again!

CAS

Rated 5 out of 5 stars

Ivonna’s knowledge was appreciated and…

Ivonna’s knowledge was appreciated and she helped me find a new refrigerator that met my requirements in no time at all. Had excellent email communication after point of sale. Delivery was on time with no issues.

29 August 2026
Canadian Appliance Source - Edmonton logo

Reply from Canadian Appliance Source - Edmonton

Hi,

We're so pleased to hear about your positive experience with our team member and that you found the perfect refrigerator quickly. It's wonderful that communication and delivery were smooth and on time. We truly appreciate your business!

CAS

Rated 5 out of 5 stars

The company was good to deal with good…

The company was good to deal with good prices , delivery and installation was also great friendly , all in all a good experience.

27 August 2026
Canadian Appliance Source - Edmonton logo

Reply from Canadian Appliance Source - Edmonton

Hi Don,

Thank you for your wonderful review! We're so pleased to hear that you had a good experience with our prices, delivery, and friendly installation team. We truly appreciate your business.

CAS

Rated 5 out of 5 stars

I was dealing with Raoul and found his…

I was dealing with Raoul and found his service and knowledge exceptional. At this point I am very happy with the purchase of my wall over!

18 August 2026
Canadian Appliance Source - Edmonton logo

Reply from Canadian Appliance Source - Edmonton

Hi Susie,

Thank you for your wonderful review! We're so pleased to hear that our team member provided exceptional service and knowledge. We truly appreciate your business and are delighted that you are happy with your purchase.

CAS

Rated 5 out of 5 stars

Delivery was on time

Delivery was on time, brief, accurate and efficient. Very friendly delivery people also!!!

27 August 2026
Canadian Appliance Source - Edmonton logo

Reply from Canadian Appliance Source - Edmonton

Hi Darryl,

We're so pleased to hear that your delivery was on time, accurate, and efficient, and that our delivery team was friendly. We truly appreciate your business!

CAS

Rated 5 out of 5 stars

Canadian Appliance had the stand up…

Canadian Appliance had the stand up freezer we were looking for when other competitors did not. We placed on the phone and the person who took the order was efficient and competent and gave us some additional info requested.. We asked about delivery to our home and felt that the quoted price was reasonable for a stand up style freezer and we confirmed we wanted to have this unit delivered. The day of the delivery I received a tracking notice telling me of anticipated delivery time... They were right on time and 2 guys took the freezer downstairs and had removed it from the shipping box and also took this box for a modest fee.. Great all round service and would definitely would recommend this company and do business with them again

20 August 2026
Canadian Appliance Source - Edmonton logo

Reply from Canadian Appliance Source - Edmonton

Hi Jim,

Thank you for your fantastic review! We're so glad we had the stand-up freezer you were looking for when other stores didn't. It's wonderful to hear that our team member was efficient and helpful during your phone order and that the delivery process was smooth and on time. We truly appreciate your kind words about our service and look forward to assisting you again in the future.

CAS

Rated 4 out of 5 stars

Ensure your delivery date is when you want it.

The salesperson was helpful and respectful, allowing us time to think and discuss privately.
It was nice to get the appliance delivered without an extra charge. That made the price point lower than other companies on the same product.
The store did not have the model on their floor but it was available from another place (distribution centre?)

20 August 2026
Rated 5 out of 5 stars

Ivonna Lobo the sales person who helped…

Ivonna Lobo the sales person who helped me make my selection was very helpful and courteous making the experience very easy. She made all the arrangements for a speedy delivery the next day. The delivery men were very helpful also. They went beyond what we expected from them, they helped my husband dismantle a screen and put it all back for us. They were very polite and friendly. The whole experience from purchase to delivery went smoothly and was appreciated by us.

19 August 2026
Canadian Appliance Source - Edmonton logo

Reply from Canadian Appliance Source - Edmonton

Hi Dennis,

Thank you for your wonderful review! We're thrilled to hear that your experience, from selection with our salesperson to the speedy delivery, was so smooth and easy. It's fantastic that our delivery team went above and beyond, and we truly appreciate your kind words about the entire process.

CAS

Rated 5 out of 5 stars

Competitive Pricing for top brand appliance purchase

Calling the local store was superior to the web page agent - faster and more efficient way to quickly confirm availability and pricing. Pricing was comparable to other vendors. Shipping speed and quality of delivery were excellent. No penalty with using a credit card, so the use of points and credit card warranty doubling feature on my card was an added benefit. Overall a smooth, efficient purchase.

12 August 2026
Canadian Appliance Source - Edmonton logo

Reply from Canadian Appliance Source - Edmonton

Hi,

Thank you for your wonderful review! We're glad to hear that calling the local store provided a quick and efficient way to confirm details. It's also great to know that our pricing was competitive and that the shipping and delivery quality exceeded your expectations. We appreciate you highlighting the added benefits of using your credit card. We're delighted you had such a smooth and efficient purchase experience.

CAS

Rated 5 out of 5 stars

Excellent experience

From sales, customer service, delivery & appliance set up the team exceeded expectations.

15 August 2026
Canadian Appliance Source - Edmonton logo

Reply from Canadian Appliance Source - Edmonton

Hi,

We are so pleased to hear that our team exceeded your expectations from sales to delivery and appliance setup. We truly appreciate your business!

CAS

Rated 4 out of 5 stars

Large selection

Canadian Appliance Source has a large selection of appliances on its website with comparable pricing. Unfortunately, the site doesn't tell you how long it will take to bring the appliance to your location.

14 August 2026
Rated 5 out of 5 stars

Great buying experience

Vunny was fantastic to deal with and made it feel easy. The delivery was perfect as well.

No charge for delivery and they took my old washing machine away which was in the basement for no charge. Others charge for these services.

10 August 2026
Canadian Appliance Source - Edmonton logo

Reply from Canadian Appliance Source - Edmonton

Hi William,

Thank you for choosing CAS! We’re thrilled to hear that Vunny and our delivery team made everything so easy and convenient. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind and recommend us to your family and friends!

CAS

Rated 5 out of 5 stars
Canadian Appliance Source - Edmonton logo

Reply from Canadian Appliance Source - Edmonton

Hi,

We're so happy to hear that you found our selection excellent and that you received good service. Thank you for sharing your positive experience!

CAS

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