Around the same price sometimes lower. Deal with person who know the appliance. Fast delivery and set up. If something goes wrong you can get in contact with the person you dealt with or anyone a... See more
Company replied
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Very good experience. Purchased a Samsung Dishwasher. Our salesperson, Hetish Gulati, was excellent. He was very knowledgeable about the product, gave use time and space to make a decision, was hon... See more
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Sales person was very friendly but did not tell me a few things about the fridge delivery; namely that they wouldn’t connect the water if I have copper piping, which I do, that the fridge has to res... See more
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Our sales rep. was very helpful and informative but not pushy. He allowed us to make up our own minds but was there to answer any questions. Delivery of the new appliances came during the 3 hour wi... See more
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Company details
About Canadian Appliance Source - Etobicoke
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
158 North Queen St, C1, M9C1A8, Toronto, ON, Canada
- 4378360531
4.5
Excellent
3k reviews
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Reply from Canadian Appliance Source - Etobicoke
Hi Luanne,
Thank you for choosing CAS and for your kind feedback! We're glad to hear that everyone you dealt with made your experience a positive one. We truly appreciate your business and look forward to serving you again in the future. If your family and friends are shopping for appliances, we’d be grateful if you recommended CAS to them as well!
CAS
Clear Communication and Good Service
Tim T., the salesperson, was direct and helpful. Delivery was easily arranged and accomplished. When I emailed Tim a question about the warranty on one of the two appliances I'd purchased, he responded very clearly in timely fashion. A very satisfactory experience!
21 May 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Elinor,
Thank you for choosing CAS! We’re delighted to hear that Tim provided helpful service and that your delivery and follow-up experience were smooth and efficient. We truly appreciate your business and are glad everything met your expectations. We look forward to serving you again, and please feel free to recommend CAS to your family and friends!
CAS
Great Expereince
They made the process of buying appliances easy and stress free. Thank you
20 May 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Joe,
We're glad we made your appliance purchase easy and stress-free. Thank you for your kind words!
CAS
Great Customer Service
The sales representative, Naved was very courteous. He explained the delivery process and how to check the status of my delivery.
The delivery team was also very nice.
I had a few hiccups with the waterline and they waited with me to ensure the issue was rectified before they left for their next appointment. It was much appreciated.
Thank you again.
19 May 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Lorna,
Thank you for your kind review and for choosing CAS! We're glad to hear Naved provided courteous and helpful service and clearly explained the delivery process. It’s great to know our delivery team was patient and supportive in resolving the waterline issue before leaving. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
Good Prices and helpful sales staff, but rude/impropely trained installation and staff and disrespectful customer service
CAS had competitive prices, for good appliances. The sales staff were responsive, helpful and efficient. However the team they hire for delivery are rude, inefficient and incompetent. They installed the new laundry unit incorrectly. Water flooded out of my washing machine. Trying to get help from CAS' customer service took days, as they made excuses and passed responsibility on. Once they finally agreed to send the installation team out to re-assess, they said again there was no problem with installation. I was forced to contact the Laundry unit manufacturer myself and make an appointment. They were responsive and helpful, coming the next day. They also fixed the issue, by realizing that the CAS' installation staff were incompetent and were unaware of how to properly install this modern ventless dryer unit.
Fine to buy from CAS, but if you have any issues prepare for excuses, little support and a big headache!
14 May 2026
Easy website to navigate
Easy website to navigate. Competitive price and delivery and installation of washer and dryer was included.
14 May 2026
Reply from Canadian Appliance Source - Etobicoke
Hi,
Thank you for your kind review! We’re glad to hear you found our website easy to navigate and were happy with the competitive pricing, delivery, and installation service for your washer and dryer. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Sales person able to answer my…
Sales person able to answer my question, items were stock and fast free delivery with great prices
20 May 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Michael,
Thank you for your kind review! We’re glad to hear our sales team was able to answer your questions and that you were happy with the pricing and fast delivery. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Very knowledgeable salesman
Very knowledgeable salesman. Polite and not pushy.
Delivery guys were also very polite and careful not to damage anything.
Thank you.
17 May 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Guido,
Thank you for your thoughtful review and for choosing CAS. We’re glad to hear you had a comfortable, no-pressure experience and that our delivery team handled everything with care and professionalism. We truly appreciate your business and look forward to helping you again in the future—please feel free to recommend CAS to your family and friends.
CAS
Our first experience at Canadian…
Our first experience at Canadian Appliance Source:
We purchased a Bosch dishwasher at a reasonable price. Delivery and installation were prompt and efficient. Sales and Service staff were knowledgeable and courteous.
9 May 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Manu,
Thank you for sharing your first experience with CAS and for choosing us. We’re glad you were happy with the Bosch dishwasher, pricing, and our prompt delivery and installation. We truly appreciate your business and look forward to serving you again—please feel free to recommend CAS to your family and friends.
CAS
Reply from Canadian Appliance Source - Etobicoke
Hi Atila,
We appreciate your positive feedback regarding our honest, knowledgeable, and pleasant salesperson.
CAS
Good advice from salesperson
Good advice from salesperson. Delivery was very prompt with great customer service and Excellent installation.
12 May 2026
Reply from Canadian Appliance Source - Etobicoke
Hi,
Thank you for choosing CAS! We’re happy to hear you received great advice and that your delivery and installation were prompt and professional. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Etobicoke
Hi,
We appreciate your positive feedback! We are so happy you had a great experience with our service.
CAS
From purchase to delivery
From purchase to delivery, they delivered exactly what they said. So my expectations were fully met. I even called the 1-800 number with a question…and a real person spoke to me and answered my query! Thankyou! All in all a very positive experience!
12 May 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Lucy,
Thank you for your kind review and for choosing CAS! We’re glad to hear everything from purchase to delivery went exactly as promised, and that our team was able to assist you quickly over the phone. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
Very pleasant experience.
Melvin is a very pleasant and helpful salesperson!
The delivery went quite smoothly. Two very nice delivery guys!
2 May 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Christina,
Thank you for your kind review and for choosing CAS! We’re so pleased to hear that Melvin provided such pleasant and helpful service, and that your delivery experience went smoothly with our friendly delivery team.
We truly appreciate your business and your support. CAS looks forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Enjoy your new appliance!
CAS
Buying appliances made easy
Great prices.
Knowledgeable sales staff.
Quick and efficient delivery.
Fast install.
28 April 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Roman,
We're happy to know you found our prices great, our sales staff knowledgeable, and our delivery and installation quick and efficient! We appreciate your feedback.
CAS
Reply from Canadian Appliance Source - Etobicoke
Hi Sebastian,
We're happy to hear that our service was reliable. Thank you for your positive feedback; we appreciate it greatly.
CAS
Very easy purchase
Very easy purchase. Got exactly what we needed. Great delivery experience.
24 April 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Anna,
We're happy your purchase was easy, and you got what you needed. It's great to hear your delivery experience was wonderful. Thank you for your review!
CAS
From start to finish
When my fridge broke down. I kind of panicked. I went on the Canadian Appliance Source website and did some shopping. When I decided, spoke with the salesman over the phone. We negotiated an acceptable price. I paid for the fridge. The salesman. Scheduled the delivery for Monday. I received early in the day. The guys were great! They took my old fridge away. I am very happy with the quality of service and the product I purchased.
Thank you Canadian Appliance Source
…
14 March 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Greg,
Thank you so much for sharing your experience! We’re glad we could help make a stressful situation easier and that everything—from your online shopping and phone consultation to pricing and scheduling—went smoothly.
It’s great to hear your delivery arrived early and that the team took good care of you, including removing your old fridge. We’re also happy to know you’re satisfied with your new appliance!
We truly appreciate your business and your trust in CAS. We look forward to serving you again in the future, and if your friends or family ever need appliances, we’d be grateful if you recommended us to them. Enjoy your new fridge!
CAS
confirmed delivery date
confirmed delivery date. phoned before arrival. driver very pleasant.
27 April 2026
Reply from Canadian Appliance Source - Etobicoke
Hi James,
We're happy to hear that our delivery service met your expectations with timely updates and a courteous driver. Thank you for your positive feedback!
CAS
Mr.Roger Malcolm made it so easy and…
Mr.Roger Malcolm made it so easy and smooth with our purchases. On top of that the delivery guys were so professional and patient in setting up everything. I highly recommend CAS.
28 April 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Derab,
Thank you for your kind review—we truly appreciate your business with CAS. We’re glad to hear that Mr. Roger Malcolm made your purchase process easy and smooth, and that our delivery team provided professional and patient service while setting everything up.
We’ll be sure to share your feedback with Roger and the delivery crew. Thank you again for choosing CAS and for your recommendation—we look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends!
CAS
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