I went to CAS with a few appliances already in mind, but Samantha steered me in a much better direction. We bought the newly released TruArctic fridge (CAS house brand) and have been happy with it s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Delivery was inexpensive despite the distance of travel (about 100 k) and the fact that the last 1k+ was on a gravel road. The delivery was on time and the placement of the fridge took little time. Al... See more
Company replied
Fast service and on time for delivery each time and had thé product on stock great It’s my third time buy something!
Company replied
Your website constantly interrupted me with an attempt to start a chat session with me. Then, because your layout is poorly designed it was nearly impossible to close those chat windows because the... See more
Company details
About Canadian Appliance Source - Gatineau
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
79 Boulevard de la Gappe, Unit C6, J8T0B5, Gatineau, QC, Canada
- 8197701788
4.4
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast service and on time for delivery…
Fast service and on time for delivery each time and had thé product on stock great It’s my third time buy something!
6 August 2026
Reply from Canadian Appliance Source - Gatineau
Hi Lucie,
We're so glad to hear that you've consistently experienced fast service and on-time delivery with us. It's wonderful to know that we've had the product in stock for your third purchase!
CAS
It was an easy experience from store to…
It was an easy experience from store to delivery. Great staff and delivery staff were great
8 August 2026
Reply from Canadian Appliance Source - Gatineau
Hi Paul,
Thank you for your wonderful feedback! We're so pleased to hear that your experience from the store to delivery was easy and that our staff and delivery team were great. We truly appreciate your business!
CAS
Delivery was inexpensive despite the…
Delivery was inexpensive despite the distance of travel (about 100 k) and the fact that the last 1k+ was on a gravel road. The delivery was on time and the placement of the fridge took little time. All went painlessly and according to plan.
5 August 2026
Reply from Canadian Appliance Source - Gatineau
Hi Maryke,
We're so glad to hear that your delivery was on time and that the placement of your fridge went smoothly, even with the distance and gravel road! We truly appreciate your business.
CAS
I went to CAS with a few appliances…
I went to CAS with a few appliances already in mind, but Samantha steered me in a much better direction. We bought the newly released TruArctic fridge (CAS house brand) and have been happy with it so far. Our washer and dryer (Samsung) have also been great.
Delivery was timely, installation was well done. Overall another great experience with CAS Gatineau!
25 July 2026
Reply from Canadian Appliance Source - Gatineau
Hi Catia,
Thank you for your wonderful review! We're delighted to hear that our team helped guide you to excellent appliance choices and that you're happy with your new fridge, washer, and dryer. We're also glad that the delivery and installation were timely and well-executed. We truly appreciate your continued business and look forward to serving you again!
CAS
Retail reps can't care less about your needs
No surprise to find out they have bad reviews on customer service. They're really not interested in supporting us as customers. All they cared about was the commission. Yes, they have great prices, but ensure you are doing the work of a sales person and don't rely on their support or knowledge. They don't care about your home set up or limitations and will not do the minimum to understand your needs and suggest you the right products. Then it will be on you to fix or adjust whatever didn't work. And with us, it's been two months now and we haven't heard back from their Customer Service, and both retail representatives who 'helped' us in store, also don't reply to emails and can't care less. We work so hard to be able to afford nice appliances, but despite their competitive prices, I will never buy there anymore.
28 April 2026
Unprompted review
Reply from Canadian Appliance Source - Gatineau
Thank you for sharing your detailed feedback with us. We are truly sorry to hear that your experience with our customer service and sales representatives did not meet your expectations. Please reach out to aftersales@caslp.ca for assistance.
Sincerely,
CAS
Knowing the make and model ahead of…
Knowing the make and model ahead of time is important, understanding extended warranty’s also
9 July 2026
Reply from Canadian Appliance Source - Gatineau
Hello Charles
We truly appreciate your business and were glad to assist you. We look forward to helping you out with any future appliance needs!
Great experience, service, and delivery
A pleasant experience. Sales person was very helpful and gave a nice discount. Delivery was on time and delivery persons were great.
18 June 2026
Reply from Canadian Appliance Source - Gatineau
Hi Christopher,
Thank you for your kind review and for choosing CAS! We're glad to hear you had a pleasant experience and that our sales and delivery teams took great care of you. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Spectacular service.
To begin with, my sales rep was SPECTACULAR. This was honestly the quickest purchase I've ever made, we told her what we want, the dimensions of the space, and she showed us exactly what we were hoping to see. I think we were in and out of the store in 20 minutes with an appliance on order. I will absolutely be back once my other units need upgrading.
17 May 2026
Reply from Canadian Appliance Source - Gatineau
Hi Morgan,
Thank you for choosing CAS! We’re thrilled to hear your sales rep made the process quick, easy, and enjoyable while helping you find exactly what you needed. We truly appreciate your business and look forward to helping you again when it’s time for your next upgrade. Please keep CAS in mind for your family and friends as well!
CAS
Yvonne in Gatineau was so knowledgeable…
Yvonne in Gatineau was so knowledgeable and helpful with a personable presences. It was like shopping with a friend.
Service like that will have you asking for her by name.
I will definitely be going back for my next appliance purchase.
12 May 2026
Reply from Canadian Appliance Source - Gatineau
Hi Lisa,
Thank you for your wonderful review! We’re so glad Yvonne in Gatineau provided such knowledgeable and friendly service and made your experience feel so comfortable. We truly appreciate your business with CAS and look forward to helping you again with your next appliance purchase. Please feel free to recommend us to your family and friends!
CAS
The installer was professional and…
The installer was professional and friendly. Did the job quick and efficiently. Glad I made my purchase through CAS. Best decision ever. Professional every step of the way.
16 May 2026
Reply from Canadian Appliance Source - Gatineau
Hi Michele,
Thank you for your kind feedback and for choosing CAS. We’re glad to hear our installer was professional, friendly, and efficient, and that your experience was smooth from start to finish. We truly appreciate your business and look forward to serving you again—please feel free to recommend CAS to your family and friends.
CAS
Fridge and stove
Was so surprised went into store and my new fridge and stove was in my kitchen next day, sales lady was very helpful and nice and the two delivery guys set upthe appliances, careful not to scratch anything and were very nice also. But I think the fridge is loud and comes on every hour, I read this is normal but keeping an eye on that
7 May 2026
Reply from Canadian Appliance Source - Gatineau
Hello Trevor,
Nous sommes ravis que vous ayez apprécié l'efficacité de notre équipe de Gatineau et que votre nouvelle cuisine soit déjà opérationnelle. C'est un plaisir de savoir que l'installation s'est déroulée avec soin et professionnalisme.
Au plaisir de vous revoir en magasin pour vos futurs projets.
Sincèrement,
CAS
Smooth and painless process
Smooth and painless process. Fast and efficient delivery and we are happy with the product.
All around, a great experience!
7 April 2026
Reply from Canadian Appliance Source - Gatineau
Hi Peter,
Thank you for your great feedback! We’re so glad to hear the process was smooth and hassle-free, and that the delivery was fast and efficient. It’s wonderful to know you’re happy with your new appliance—that’s exactly what we aim for at CAS.
We truly appreciate your business and support. We look forward to helping you again in the future, and if any friends or family are in need of appliances, we’d be grateful if you shared your experience with them.
Thanks again, and enjoy your new purchase!
CAS
Delivery on time
Delivery on time. All was as expected except for one thing; there were no ice cube trays that came with the refrigerator ??
3 April 2026
Reply from Canadian Appliance Source - Gatineau
Hello Gerard,
We are glad the delivery arrived as expected! Regarding the ice cube trays, please feel free to reach out to our support team so we can look into the specific model inclusions for you.
We value your business and hope to work with you again.
Cheers,
CAS
very happy with my experience
Sales person Yvonne Mutega was great to work with.
She was professional and informative.
The delivery guys, Ahmed and Mohamed, were amazing. they were courteous, very professional, very careful with the delivery and the removal, efficient, and pleasant.
3 April 2026
Reply from Canadian Appliance Source - Gatineau
Hello Quinn,
It is fantastic to know that Yvonne made such a professional impression and that Ahmed and Mohamed provided such a courteous, efficient delivery and removal.
We truly value your business and can't wait to assist you again down the road.
All the best,
CAS
The delivery and installation was not…professional and lacked of respect
The delivery and installation was not professional at all. They didn’t want to install the stacking system
at all even when it was indicated.
I felt very pressured to sign to order sheet as I didn’t have the chance to view it…
After all the arguments , I just wanted them to get out of my house
10 March 2026
Reply from Canadian Appliance Source - Gatineau
Dear Caroline Hotte,
Thank you for sharing your feedback with us.
We are sorry to hear about your delivery experience. This is certainly not what we expect for our customers.
We see that your Samsung laundry pair was delivered and installed on March 20th. The installation also included stacking of both appliances.
We have shared your feedback with our Management team for further review.
Sincerely,
CAS
I've had off days but this...
I had a very positive experience a couple of years ago so I went back. This time 3 salespeople couldn't bother getting up when I walked in, including the one I had dealt with. Was pointed to #3 who showed me the washer I was thinking of buying and sat back down. Delivery was handled by 3 (polite) Indians who barely spoke English.
18 March 2026
Reply from Canadian Appliance Source - Gatineau
Dear Customer,
Thank you for your feedback. We appreciate both your positive comments and your constructive input regarding your recent experience.
We sincerely apologize that you were not properly greeted or made to feel welcome upon your arrival.
Please be assured that your feedback has been forwarded to our Senior Management Team to be reviewed with the staff at that location.
Regarding your order, we can confirm that your Samsung washer was delivered on March 20th.
We are sorry that you were not satisfied with our overall service, and we hope to provide you with a better experience in the future.
Sincerely,
CAS
Really good experience
Really good experience, very nice and super helpful and understanding
18 March 2026
Reply from Canadian Appliance Source - Gatineau
Hi Farah,
Thank you so much for your kind feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear your experience was positive and that our team was helpful, understanding, and made everything smooth.
We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Service was great
Service was great. This is my first order without seeing appliance in store (was online), Although I understand not all appliances can be on display, I do prefer seeing it in store
16 March 2026
Reply from Canadian Appliance Source - Gatineau
Hi Franca,
Thank you for your feedback! We’re glad to hear that your service experience was great, even with your first online-only order. We appreciate your note about in-store viewing—your input helps us continue improving the shopping experience.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Service et prix abordable!
Bon service de la part de la vendeuse.
Bon prix pour le produit.
Livraison rapide.
27 February 2026
Reply from Canadian Appliance Source - Gatineau
Bonjour Robert,
Merci beaucoup pour votre retour — nous apprécions sincèrement votre confiance envers CAS. Nous sommes ravis d’apprendre que vous avez reçu un bon service en magasin, trouvé un excellent prix pour votre produit et bénéficié d’une livraison rapide. Votre satisfaction nous tient à cœur. Au plaisir de vous servir de nouveau, et n’hésitez pas à recommander CAS à vos proches qui pourraient avoir besoin d’appareils électroménagers.
CAS
Customer Experience
Efficient. Professional. Courteous. Customer Aligned Support.
Thank you!
28 February 2026
Reply from Canadian Appliance Source - Gatineau
Hi Dan,
We sincerely appreciate your feedback! It’s fantastic to hear that our support was not only professional and courteous but also aligned with your needs. Providing attentive and personalized service is very important to us, and we’re delighted that your experience reflected that. Thank you for choosing CAS—we look forward to serving you again in the future.
CAS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.