We are happy with our recent purchase of a Tru Arctic beverage fridge. The delivery system is a concern since you can request a 3 hour window for delivery but they do not honor it and come when they w... See more
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I needed a new fridge fast and this was the only place in town that could deliver within 1–2 days. Their prices were very reasonable, and the service was excellent. Aydan was especially helpful in fin... See more
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Travis Clarke the Sales Agent was professional & efficient. He took his time assisting us as well as making sure that as soon as the items we ordered were in stock we were alerted. The delivery serv... See more
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Sean McLean (Service rep) and CAS did an excellent job in helping us to replace our 12 year old frig as quickly and conveniently as possible. Sean was able to find the new frig that would fit in the... See more
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Company details
About Canadian Appliance Source - Kingston
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2511 Princess St, A2, K7M3X9, Kingston, ON, Canada
- 3432925683
4.7
Excellent
92 reviews
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Excellent all around service!
26 July 2026
Reply from Canadian Appliance Source - Kingston
Hi John,
We're so pleased to hear that you experienced excellent service across the board. We always strive to provide a positive experience for all our customers.
CAS
Excellent availability
Excellent availability, great sales rep and top notch
delivery and installation people. On the pedestal component very disappointed that Whirlpool have eliminated the sliding shelf that supported the laundry basket for loading and unloading. This was included in the previous models that we purchased.
17 July 2026
Friendly knowledge and professional
Purchasing was efficient providing all the knowledge needed for the new microwave. Customer service was excellent and personable. Delivery was on time and the delivery personnel were friendly and professional - will definitely be a repeat customer
16 July 2026
Reply from Canadian Appliance Source - Kingston
HiTara,
Thank you for your wonderful review! We're so glad you had a great experience with our team from purchase through delivery. We truly appreciate your business and look forward to serving you again at CAS. If you have family or friends in need of appliances, we'd be honoured if you recommended us to them. See you again soon!
CAS
We are happy with our recent purchase but think revising the delivery system would be helpful to purchasers
We are happy with our recent purchase of a Tru Arctic beverage fridge. The delivery system is a concern since you can request a 3 hour window for delivery but they do not honor it and come when they wish to but let you know only the night before. Living rurally there are not neighbors able to take delivery. When it was delivered, they did a great job and took the old fridge and packaging as well as placing it in our desired location.
23 July 2026
Excellent
I needed a new fridge fast and this was the only place in town that could deliver within 1–2 days. Their prices were very reasonable, and the service was excellent. Aydan was especially helpful in finding the best option that fit both my needs and my budget. The whole process was stress free. I’ll definitely be returning here for all of my future appliance needs!
16 July 2026
Reply from Canadian Appliance Source - Kingston
Hi Carolyn,
Thank you for your fantastic review! We're so glad Aydan was able to help you find the perfect refrigerator quickly and within your budget. It's wonderful to hear the entire process was stress-free. We truly appreciate your business and look forward to helping you with all your future appliance needs. If your family or friends are shopping for appliances, we'd be honoured if you recommended CAS to them!
CAS
Delivery guys were just awesome!!
Delivery guys were just awesome!!
Aidan was super easy to deal with no pressure.
15 July 2026
Reply from Canadian Appliance Source - Kingston
Hi Jayne,
Thank you for your great review! We're thrilled to hear the delivery team provided excellent service and that Aidan made your experience easy and pressure-free. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you shared your experience with your family and friends!
CAS
The store is excellent
The store is excellent. The delivery service left much to be desired.
19 July 2026
Only one employee working on the day I…
Only one employee working on the day I visited. He was professional and dealt with customers politely and didn't get flustered.
11 July 2026
Reply from Canadian Appliance Source - Kingston
Hi Tracy,
We are so pleased to hear that our employee provided professional and polite service, even when busy. It's wonderful to know they handled everything so well.
CAS
Reply from Canadian Appliance Source - Kingston
Hi Brian,
We're so glad to hear that your experience was quick and easy, and that our team provided excellent support from start to finish. Thank you for your kind words!
CAS
Reply from Canadian Appliance Source - Kingston
Hi Patrick,
Thank you for your kind feedback! We're glad to hear you found great service, including delivery, along with competitive prices and solid warranties. We truly appreciate your business and look forward to serving you again in the future.
CAS
Reply from Canadian Appliance Source - Kingston
Hi Carolyn,
We're so glad to hear that our delivery team was courteous, quick, and quiet! We appreciate your positive feedback and look forward to serving you again.
CAS
Overall good experience
Salesperson was professional, friendly and straightforward. They provided the information about the appliances we needed, put together a fair price and arranged delivery. Purchasing our washer and dryer was a pleasant experience.
Delivery people were also professional and friendly. They arrived on time and provided updates about their arrival. They installed the new appliances and removed the old ones efficiently.
9 July 2026
Reply from Canadian Appliance Source - Kingston
Hi Ray,
Thank you for your fantastic review and for choosing CAS! We're delighted to hear our sales and delivery teams provided a professional and seamless experience from start to finish. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends. Enjoy your new washer and dryer!
CAS
Helpful from sales to delivery
Helpful from sales to delivery
Would recommend this company
9 July 2026
Reply from Canadian Appliance Source - Kingston
Hello Kelly
It was a pleasure serving you, and we are happy to hear everything went smoothly. We hope to see you in our store again soon!
Best treats,
CAS
Reply from Canadian Appliance Source - Kingston
Hello Mike
Thank you for choosing us for your purchase. We look forward to working with you again down the road!
Cheers,
CAS
Price and delivery of product.
9 July 2026
Well done Kingston CAS
From the sales team to the delivery team the interaction was seem less. No pressure… on time … very professional.
8 July 2026
Reply from Canadian Appliance Source - Kingston
Hello Brian
Thank you for choosing us. We look forward to seeing you at our showroom again in the future!
Cheers,
CAS
Sean McLean (Service rep) and CAS did…
Sean McLean (Service rep) and CAS did an excellent job in helping us to replace our 12 year old frig as quickly and conveniently as possible. Sean was able to find the new frig that would fit in the kitchen space design that we have. The price was lower than other competitors and service was impeccable. Thank you CAS and Sean for all of your help!
28 June 2026
Reply from Canadian Appliance Source - Kingston
Hello Gay
We are delighted that Sean McLean was able to pinpoint the perfect configuration for your kitchen's unique space constraints so swiftly and competitively.
We look forward to working with you again on your next upgrade project!
Best wishes,
CAS
Reply from Canadian Appliance Source - Kingston
Hello John
We are glad we could provide the absolute best value for the specific unit you were looking for.
We look forward to seeing you at the store for your next purchase!
Best regards,
CAS
After having a dead fridge
After having a dead fridge, that Whirlpool forgot about (four year extended warrantee, so what eh?), For now three weeks, CAS DELIVERED A NEW FRIDGE IN TWO DAYS! A lovely new fridge, delivered with care, now replaces the four coolers!
30 June 2026
Reply from Canadian Appliance Source - Kingston
Hello,
We are incredibly happy that we could step in and resolve this stressful situation so rapidly by getting your beautiful replacement unit delivered safely within 48 hours.
We look forward to helping you with any future appliance needs!
Warm regards,
CAS
Appliance Sale and Delivery
Travis Clarke the Sales Agent was professional & efficient. He took his time assisting us as well as making sure that as soon as the items we ordered were in stock we were alerted.
The delivery service was efficient, on time and professional. They unboxed the appliances, took care in getting them inside the house and cleaned up all garbage thereafter.
29 June 2026
Reply from Canadian Appliance Source - Kingston
Hello Morcia & Dan
We are happy to hear that Travis kept your process so professional and efficient, and that our delivery team took such great care during the unboxing and cleanup.
We look forward to seeing you at the store again soon!
Kind regards,
CAS
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