simple questions, simple responses, information i needed given quickly, helped with my pickup of old appliance issue, delivery team was super professional, i don't shop very often.. CAS made my... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The salesman was very nice but was very disappointed when I had to call and book the pick up and delivery and had to pay for disposal of my old stove when your ad showed free pick up and delivery. The... See more
the salesman was helpful, knowledgable, listened well and perhaps went out of his way to facilitate payment with a senior who was truly non savy or very capable with technology. the only con was i a... See more
We found what we were looking for on line so we had an idea of what we were looking for. When we visited the store to make the purchase the Salesperson was extremely helpful and understood our needs.... See more
Company replied
Company details
About Canadian Appliance Source - Langley
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
A word to describe Canadian Appliance Source would be UNIQUE. Our ability to stand apart lies with our two million online impressions we receive each day, our fully customized internal software that not only ensures customer satisfaction during each stage of their experience with us, but also a dream to work with for our employees. As you can see, our vision of customization goes far beyond just our sales experience with each customer. It trickles into the very meticulously created displays for each store to ensure that all products are displayed and presented to a higher quality than expected.
Working at Canadian Appliance Source offers staff the opportunity to improve each and every day. We believe in our values of respect, improvement, responsibility, and commitment to customer satisfaction and ensure that employees are given the tools and resources to live these values each day, at every store, at every level in the company.
Contact info
19860 Langley Bypass, Unit 120, V3A4Y1, Langley, BC, Canada
- 6045343059
4.1
Great
1K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They made good on every statement and…
They made good on every statement and did it on time.
10 April 2026
Reply from Canadian Appliance Source - Langley
Hello Kenn,
It is great to hear that we were able to follow through on every commitment and get everything completed exactly on schedule. We look forward to seeing you for any of your future appliance needs.
Warmly,
CAS
Great service from this company
Great service from this company! Smooth transaction and fast, efficient delivery.
8 April 2026
Reply from Canadian Appliance Source - Langley
Hi Patricia,
We're happy to hear that you had a smooth transaction and efficient delivery! Thank you for sharing your positive experience with us.
CAS
Sales was great.
Sales was great.
Delivery was great
Customer service terrible.
I had questions but kept getting an argument
8 April 2026
The salesman was very nice but was very…
The salesman was very nice but was very disappointed when I had to call and book the pick up and delivery and had to pay for disposal of my old stove when your ad showed free pick up and delivery. The company who came and installed my stove were very good as well and told me they were not part of your store so had a pick up charge. I think your company should have paid that $63 instead of me and your $189 charge was $215. Not pleased at all.
31 March 2026
A great experience
The salesperson was informative and helpful. The payment options were exceptional. The delivery wa on time and quick. They phoned to let me know exactly when they would arrive. A great experience overall.
24 March 2026
Reply from Canadian Appliance Source - Langley
Hi Stephen,
Thank you for sharing your experience! We’re glad our salesperson was informative and helpful, and that our flexible payment options, on-time delivery, and clear communication made the process smooth and easy.
We truly appreciate your business and thank you for choosing CAS. We look forward to assisting you again, and we’d love for you to recommend us to your family and friends!
CAS
The fact that I had to buy a microwave
The fact that I had to buy a microwave, pick up my own product from another location and then have to pay extra to have it installed on top of searching an installer when I bought a laundry center with included install is unbelievable. This is not good business practices. What should have happened is that CAS should have arranged for the delivery of both appliances to be delivered together and installed.
28 March 2026
Reply from Canadian Appliance Source - Langley
Dear Karen,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the inconvenience this situation caused.
We understand how frustrating this must have been, especially when coordinating delivery and installation. Please note that the orders were placed separately, which is why the deliveries and services could not be combined. For future purchases, placing items on the same order allows us to better coordinate delivery and installation together.
We sincerely apologize for the inconvenience and appreciate your feedback, which will be shared with our team to help improve the customer experience.
Sincerely,
CAS
very bad service
18 March 2026
Reply from Canadian Appliance Source - Langley
Dear Thi Tran,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and that our service did not meet your expectations.
We understand how frustrating this must be and sincerely apologize for the inconvenience caused. This is not the level of service we aim to provide.
If you would like to share more details, please feel free to reach out to aftersales@caslp.ca so we can review and assist further. We appreciate the opportunity to improve.
Sincerely,
CAS
Reply from Canadian Appliance Source - Langley
Hi Brenda,
Thank you for your feedback! We’re glad to hear that our team delivered excellent communication, timeliness, and efficiency throughout your experience.
We truly appreciate your business and thank you for choosing CAS. We look forward to assisting you again, and we’d love for you to recommend us to your family and friends!
CAS
No pushy sales tactics
No pushy sales tactics, I got what I came for and quickly. Easy and trouble free delivery that was free. They took away my old appliance as well. This was my second time dealing with them and both times were great. Thank you
16 March 2026
Reply from Canadian Appliance Source - Langley
Hi Garret,
Thank you for sharing your experience! We’re delighted to hear that our no-pressure approach made your shopping easy and that delivery—including free removal of your old appliance—was smooth and trouble-free. It’s wonderful to know that your second experience with us was just as great as the first.
We truly appreciate your continued business and thank you for choosing CAS. We look forward to serving you again, and we’d be grateful if you recommended us to your family and friends!
CAS
the salesman was helpful
the salesman was helpful, knowledgable, listened well and perhaps went out of his way to facilitate payment with a senior who was truly non savy or very capable with technology. the only con was i am sure the fridge height told to me was 62 inches and it was only 60 inches high, which gave me a five inch gap in my built in space. delivery guys were perfect.
16 March 2026
easy process, friendly effecient service
simple questions, simple responses, information i needed given quickly, helped with my pickup of old appliance issue, delivery team was super professional, i don't shop very often.. CAS made my experience painless. I got what i wanted at a good price and am happy with my purchase.
22 March 2026
Reply from Canadian Appliance Source - Langley
Hello Rudolf,
We’re happy to hear everything was handled clearly and efficiently, and that our team could help make the process smooth from start to finish. It’s great to know you felt supported with your appliance needs and that everything worked out just right.
We look forward to helping you again whenever you need us or welcoming you back in-store.
Kind regards,
CAS
We found what we were looking for right away.for on…
We found what we were looking for on line so we had an idea of what we were looking for. When we visited the store to make the purchase the Salesperson was extremely helpful and understood our needs. Friendly , fast , efficient service for the sale.
2 March 2026
Reply from Canadian Appliance Source - Langley
Hi Jady,
Thank you for your kind review! We’re glad to hear that our salesperson provided friendly, fast, and efficient service and helped you find exactly what you were looking for.
We truly appreciate your business and are happy we could make the process smooth and enjoyable. CAS looks forward to serving you again in the future—please feel free to share your experience with family and friends!
CAS
Naveen was very knowledgeable and…
Naveen was very knowledgeable and helpful. No high pressure at all.
I would also like to give kudos to your delivery guys , very efficient and no mess
12 March 2026
Reply from Canadian Appliance Source - Langley
Hi Bob & Sharon,
Thank you so much for your thoughtful review and for choosing CAS—we truly appreciate your business! We're happy to hear that Nabeel provided knowledgeable, helpful service without any pressure, and that our delivery team made a great impression with their efficiency and care.
We’ll be sure to pass along your kind words to both Nabeel and the delivery team!
We look forward to serving you again in the future. Please feel free to share your experience with family and friends—we’d love the opportunity to assist them as well.
Thanks again for your support!
CAS
Quick easy and painless
Quick easy and painless. We only had one option to purchase so that helped. Delivery was next day, those guys were great. In and out in 15mins. Clean and tidy
14 March 2026
Reply from Canadian Appliance Source - Langley
Hi Ryan,
Thank you for your great review! We’re glad to hear your purchase was quick and easy, and that our delivery team handled everything efficiently, cleanly, and on time.
We truly appreciate your business and are happy we could make the process painless. CAS looks forward to serving you again in the future—please feel free to share your experience with family and friends!
CAS
Buy at your own risk, the worst by far
This a case of I can't leave a Zero star review so I'll settle for a 1 Star, for starters they have a 1 Star on BBB, not to mention so many horrible Reddit posts that tell you all you need to know.
I bought a fridge from a Mr Fartgun Riyat who i think gained his work experience at a Donut factory in Kerala
1) delivery day , driver's arrived 3 hours late, horrible odor, so bad we had to leave the kitchen, they told me fridge was too big and to call customer service for a proper replacement, fair enough
2) Called Fartgun Riyat who told me they had no LG models that would fit in my space so i asked to cance my l order, he told me i would get my refund in 1-2 days
3) a few days later, Mr Fartgun no longer answered my calls or replied to my messages, called customer service who told me to wait till midnight
4) a few more days, no refund, customer service says wait "5-7 business days and expect refund by e-transfer?!"
5) 7 business days later customer service says "call your bank"
6) filed a dispute, told to wait 30 days, got a full refund 34 days later
Now this fridge was not a floor model or a special order, these jokers made my refund process as long as possible, maybe they are having financial trouble maybe that's just internal policy who knows
You seriously need to stay away , appliances cost the same pretty much everywhere , please go somewhere with a good reputation Coast Appliances, Costco, Leon's, the brick, anywhere except here.
16 January 2026
Unprompted review
Reply from Canadian Appliance Source - Langley
Dear Richy Morrison,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the experience you had during delivery and for the inconvenience caused by the refrigerator not fitting.
To allow us to investigate this matter further, please contact our After-Sales Team at AfterSales@caslp.ca with your order number.
Unfortunately, we were unable to locate an account or order using the information provided.
Please note that once an order is canceled, we must wait for the item to be returned to our warehouse before the cancellation process can be completed.
We apologize for any delay this has caused.
Sincerely,
CAS
I appreciate quick and thorough service
12 March 2026
Reply from Canadian Appliance Source - Langley
Hi Richard,
We’re glad we could provide a service that was both fast and complete for you!
Looking forward to helping you again soon.
Warm regards,
CAS
Great customer friendly company
17 March 2026
Reply from Canadian Appliance Source - Langley
Hi Don,
We're happy to hear that you had a great, customer-friendly experience. Thank you for your positive feedback; we appreciate it.
CAS
Naveen was very helpful
Naveen was very helpful, answered all questions in regards to the Dryer. Helped in getting good discounts, which was greatly appreciated.
8 March 2026
Reply from Canadian Appliance Source - Langley
Hi Mary,
Thank you for your wonderful feedback! We’re thrilled to hear that Naveen was able to answer all your questions about the dryer and help you secure great discounts.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Size matters!
The sales person was very helpful and knew his products. We were looking for a fridge to replace one that had been built into the cabinets. He helped us by confirming all the sizing that needed to be checked, to make sure we had one that fit.
14 March 2026
Reply from Canadian Appliance Source - Langley
Hi Gary,
Thank you for your kind review! We’re glad to hear that our salesperson provided knowledgeable and helpful guidance, ensuring your new fridge fit perfectly in your space.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
All good I'm happy
28 February 2026
Reply from Canadian Appliance Source - Langley
Hi John,
We're glad you're happy with your experience. Thank you for sharing your positive feedback; we appreciate it greatly.
CAS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.