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You guys were great… BUT the company you are selling product for …Whirlpool are brutal. I bought my washer in June from you and days later had service. Then service again Nov 10 and haven’t been able... See more
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I liked that the person worked hard to get me a decent price but I felt like I was at a car dealership every time they said I need to discuss it with my manager. The people on the phone should be ab... See more
Company details
About Canadian Appliance Source - Longueuil
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2908 Ch de Chambly, J4L1N1, Longueuil, QC, Canada
- 4509991757
4.4
Excellent
2k reviews
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Not in stock
The dishwasher I bought is not in stock. I know Covid in China has slowed down supply but you should take that into consideration. Michael the sales agent was very good though. Not his fault. He helped me make one decision too.
16 December 2022
Fast delivery great service
Excellent knowledgeable sales person and very quick delivery
14 December 2022
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Extremely convienient
I ordered another washer through a sales rep after realizing that it would not arrive on time I was not able to cancel it I was told only the sales rep could cancel it, that was stressful I could not get a hold of him for the life of me. Other than that I love how I can recieve my purchase the next day. Loving my new washer I will purchase my other appliances through ca.
16 December 2022
Reply from Canadian Appliance Source - Longueuil
Dear Customer,
Thank you for your review.
My sincere apologies for your experience.
This is certainly not the experience that we would like you to have.
Our goal is to always ensure our customers receive the best possible service.
Please note that we do not give false ETAs, we’re giving what’s made available to us from our vendor.
We have no benefit by delaying the purchase.
Our records show that the order has already been cancelled and the credit has already been processed on our side.
Kind regards,
H.A
CAS
You guys were great… BUT the company…
You guys were great… BUT the company you are selling product for …Whirlpool are brutal. I bought my washer in June from you and days later had service. Then service again Nov 10 and haven’t been able to use my washer since. And now I am out here trying to navigate whirlpool with no success. I’m hoping you can assist with getting this washer repaired.
16 June 2022
Unprompted review
Easy step but no follow-up, at ALL!
Thank you for the follow-up. Please note I did receive my order on the 15th. I have receive my freezer but not my fridge. No calls or warning about the product being backordered or about any incident. My old fridge was unplugged and ready to go and my food on the balcony... I have called my representative and he told me I will get it in 3-4 days and it was due to a damage box. He transferred me to customer service to see to the inconvenience and there is no answer there for now. Nothing.
My experience is now a 1 star. But thank you again for the follow up on my comment that I received after I have receive my delivery.
Previous comment: 2 stars
I had to review my comment below. I have never received my confirmation email after I called to validate it. So now I am left hanging, not knowing if I will get my order!?! Have to call again and ask what is going on..
Previous comment: 4 stars
Easy step and everything was available, except the delay for the delivery.
Delivery date was plan for the 14th of December, but I never received a follow-up from the saler, who was suppose to call me when the freezer was in. I contact CAS on the 13th to validate the delivery and got the delivery confirm but delayed, since the delivery couldn't be done the next day.
Still, I will recommend CAS for the price, easy processing and variety of products.
27 November 2022
Reply from Canadian Appliance Source - Longueuil
Dear Customer,
Thank you for taking the time to share your feedback.
I am sorry to learn about your experience.
You may log into Manage My Order at: https://www.canadianappliance.ca/delivery/index for any updates.
Alternatively, you may contact our Customer Care Team at 1-833-227-0500 to have updates.
My apologies again for the inconvenience caused.
Kind regards,
FI
CAS
I like the fact that you can live chat…
I like the fact that you can live chat on your website. It was super convenient and easy to navigate. The only reason I didn’t give 5 stars is the individual who set up my order had told me that I could pick up my item on Monday, however the location I was picking up from did not offer Monday pick-ups.
13 December 2022
CAS is always excellent to deal with.
7 December 2022
Very easy transaction
Very easy transaction. Quick chat conversation, super fast delivery option, and done. So good!
9 December 2022
Salesperson was knowledgeable and…
Salesperson was knowledgeable and helped me to choose the appropriate size fridge and stove.
7 December 2022
My Salesman Mr
My Salesman Mr. Lamothe of theLongueuil store was of great service. He returned all my calls and answered all of my questions and helped make this sale easy and secure.
9 December 2022
Despicable Shipping/Delivery Experience
The range is great! a beautiful addition to my kitchen. the process of purchasing was flawless.
my issue was shipping and delivery. Canadian Appliance used Day & Ross to ship, who then sub contracted to a local carrier. the delivery was late, and when i called Canadian Appliance for updates, they said they would email Day & Ross for updates and notify me of the expected delivery. it took 3 or 4 days to get an update, and even then, the update told me to contact Day & Ross myself. so, i called Day & Ross, who then said the same thing, that they would have to contact their subcontractor and would email me with an update. never did hear from them. Finally, out of the blue last saturday evening just as we are sitting down for dinner, the delivery guy shows up. by himself. no equipment to cart the 350 pound range up my front stairs and into my house. there was just the two of us. did i mention 350lbs?
we had to unpack the stove out on my one-way street, in the freezing cold. i had to get my neighbours to help us carry the range into my house. i cant believe how terrible this experience was.
Update after Canadian Appliance response. Did I say I had issues with the cost of the delivery? No. Quit trying to deflect back onto me, and the carrier. You are responsible for the carrier. I paid YOU for delivery. I didn’t pay Day& Ross. Therefore Day & Ross was working for Canadian Appliance.
Secondly. Since I was given zero warning of the delivery date, from the delivery company you hired, what if I had not been home? The stove would have been dumped in the snow bank on the side of the road?
3 December 2022
Reply from Canadian Appliance Source - Longueuil
Dear Customer,
Thank you for sharing your feedback with us both positive and constructive.
Please be advised that Day and Ross calculate the cost of delivery by total volume of shipment and total density of shipment.
Furthermore, the location has another part to play in the cost of delivery.
Considering the infrequency of service your area receives we feel we did go the extra mile to get you the product in both a timely and cost effective manner.
Day & Ross is only curbside delivery. We apologize if you have not been well informed about this prior to your delivery.
We apologize for the inconvenience caused due to this.
Thank you,
CAS
T.B
Delivered by very efficient guys
Delivered by very efficient guys! The time of deliivery was as expected.
5 December 2022
The sales representative Phillip Cisterna
The sales representative Phillip Cisterna was given exact model number and specifications to replace the existing dryer. When the dryer was delivered it did not fit into the space it is suppose to go. When we requested that the dryer be replaced we we were tpd that there will be 25% restocking fee plus delivery charge. This has really unpetted me.
24 November 2022
Reply from Canadian Appliance Source - Longueuil
Dear Customer,
Thank you for taking the time to share your feedback.
I am sorry to learn about your feedback.
As per our records, you mentioned that the model number provided was discontinued and is no longer manufactured by the manufacturer.
Kindly respond to the email sent by the aftersales team for ease of communication.
My apologies again for the inconvenience caused,
Kind regards,
FI
CAS
Next day delivery
I went online and what they advertised is what I got.
I made a phone call to the one on the screen and talked to a gentleman that cleared up my important questions like I needed next day delivery, as I was having a party and needed a stove with 2 Ovens.
30 November 2022
The service was perfect and I had a…
The service was perfect and I had a quick delivery.
24 November 2022
Delivery nightmare
Delivery date and time frame where imposed but initially I was i would be able to choose. Now causing me to miss a full day of work when I specifically took a delivery date on a date I have a half day of work
1 December 2022
Reply from Canadian Appliance Source - Longueuil
Dear Alexandre,
Thank you for sharing your concerns with us
Please understand that our delivery carrier completes the routing for our delivery times. As such, CAS has no control over how these times are scheduled. However, the Customer Care Team will only contact our delivery company regarding a time request for customers with a service elevator.
Unfortunately, due to the vast amount of deliveries and areas we service on a daily basis, sometimes it is not possible to route the time requested. This is why our Customer Care Team cannot stress enough that this would be a request ONLY and may not be guaranteed.
My apologies for the inconvenience.
Thank You,
W.L
CAS
Excellent service, great prices, highly recommended!
Service from the sales man Alexandre, very courteous and informative, answered all my questions gave me a great price.
30 November 2022
Ordered Friday afternoon received it…
Ordered Friday afternoon received it sat morning. Great service
25 November 2022
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