This CAS store has been in our neighbourhood and same location for many years, it’s a trusted source for us to get new appliances. Prices are competitive, matches or better than other chain retailers... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We first visited a furniture store and obtained prices on a refrigerator and a dishwasher. Then we went to Canadian Appliance Source and met with Rebecca Chan. She was very honest right from the begin... See more
Company replied
Our Sales Rep, Kien Tran at CAS Markham Location has been great and the purchase was seamless. Giving this an "almost perfect" star review. Only reason we didn't give a perfect star review is due... See more
From walking into the store and dealing with Naveed Afzal to receiving our purchase the following day with great delivery service. I will be back. I also want to give gratitude to the delivery dri... See more
Company replied
Company details
About Canadian Appliance Source - Markham
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
A word to describe Canadian Appliance Source would be UNIQUE. Our ability to stand apart lies with our two million online impressions we receive each day, our fully customized internal software that not only ensures customer satisfaction during each stage of their experience with us, but also a dream to work with for our employees. As you can see, our vision of customization goes far beyond just our sales experience with each customer. It trickles into the very meticulously created displays for each store to ensure that all products are displayed and presented to a higher quality than expected.
Working at Canadian Appliance Source offers staff the opportunity to improve each and every day. We believe in our values of respect, improvement, responsibility, and commitment to customer satisfaction and ensure that employees are given the tools and resources to live these values each day, at every store, at every level in the company.
Contact info
8261 Woodbine Ave., Unit 3, L3R8Z5, Markham, ON, Canada
- 9054757530
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Andrew Lee gave us a grrt price
Andrew Lee gave us a grrt price, set us up for a timely delivery, install and Mr Lu did a flawless installation
26 May 2026
Rebecca from Woodbine Ave
Rebecca from Woodbine Ave.
Is the best . We have bought a few appliances from Rebecca. She knows her stuff. Five Stars for Rebecca
26 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great place to shop
Professional, attentive service. Very competitive pricing. On time delivery.
16 May 2026
Reply from Canadian Appliance Source - Markham
Hi Howie,
Thank you for your kind review! We’re happy to hear you received professional and attentive service, competitive pricing, and on-time delivery. We truly appreciate your business with CAS and look forward to helping you again in the future. Please don’t hesitate to recommend us to your family and friends!
CAS
good service
good service, sales rep has good knowledge and helpful in product sletion plus after follow up.
12 May 2026
Reply from Canadian Appliance Source - Markham
Hi Jeffrey,
Thank you for your kind review! We’re glad to hear our sales representative was knowledgeable and helpful in your product selection, and that you appreciated the follow-up after your purchase. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Good Service
12 May 2026
Reply from Canadian Appliance Source - Markham
Hi On,
Thank you for your feedback! We’re glad to hear you had good service. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Customer swrvice
Great service on the delivery. Good customer service but to make it great I would like to see the sales reps more knowledgeable about the products
17 May 2026
Reply from Canadian Appliance Source - Markham
Hi Kurt,
Thank you for your feedback! We’re glad to hear you were happy with the delivery service and customer care. We also appreciate your comments regarding product knowledge, as this helps us improve. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Salesman was informative and…
Salesman was informative and knowledgeable…..Delivery was prompt and effortless.
…….overall ecsllent experience.
16 May 2026
Reply from Canadian Appliance Source - Markham
Hi Henry,
Thank you for your kind review and for choosing CAS. We’re glad to hear our sales team was informative and knowledgeable, and that your delivery was prompt and effortless. We truly appreciate your business and look forward to serving you again—please feel free to recommend CAS to your family and friends.
CAS
Very satisfied
This CAS store has been in our neighbourhood and same location for many years, it’s a trusted source for us to get new appliances. Prices are competitive, matches or better than other chain retailers in the area. Andrew is very knowledgeable, has been helpful all along from selection to delivery to rebates. They are flexible in their delivery, able to rescheduled for us twice to fit our renovation date. The delivery staff are both professional and friendly, handled our delivery with care. Very happy with the purchase!
9 May 2026
Reply from Canadian Appliance Source - Markham
Hi Peter,
Thank you for choosing CAS! We truly appreciate your continued trust and are glad Andrew was able to support you from selection through delivery and rebates. We’re happy our team could accommodate your schedule and provide a smooth experience. We look forward to serving you again in the future—please don’t hesitate to recommend CAS to your family and friends!
CAS
Seamless Purchase and Sales Rep
Our Sales Rep, Kien Tran at CAS Markham Location has been great and the purchase was seamless.
Giving this an "almost perfect" star review. Only reason we didn't give a perfect star review is due to the Delivery Window could not be met for a business address on the intended delivery date, set between 2:00pm-5:00pm. It had to be rescheduled for the next day which was a minor inconvenience. The delivery team made up for the inconvenience with their pleasant and professional demeaner.
13 May 2026
We experienced very professional…
We experienced very professional service performed by the sales team who clearly explaining what we should concern during our visit. The delivery guys were also doing very good joys. We were treated as a five stars customer during the purchase! Deeply appreciate!
15 May 2026
Reply from Canadian Appliance Source - Markham
Hi Tommy,
Thank you for choosing CAS! We’re glad to hear our sales team provided clear and professional guidance and that our delivery team delivered excellent service. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
From walking into the store and dealing…
From walking into the store and dealing with Naveed Afzal to receiving our purchase the following day with great delivery service. I will be back.
I also want to give gratitude to the delivery drivers. I failed to get their names, but I am very grateful to the gentlemen for their assistance, politeness, and being very friendly and gracious.
14 May 2026
Reply from Canadian Appliance Source - Markham
Hi Joseph,
Thank you for choosing CAS! We’re happy to hear Naveed Afzal and our delivery team made your experience smooth from start to finish. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Markham
Hi Shariq,
Thank you for your kind feedback and for choosing CAS! We’re happy to hear Naveed Afzal was helpful and provided great service. We truly appreciate your business and look forward to assisting you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
Honesty sealed the deal
We first visited a furniture store and obtained prices on a refrigerator and a dishwasher. Then we went to Canadian Appliance Source and met with Rebecca Chan. She was very honest right from the beginning with everything. We ended up purchasing the appliances from her even though it was a little bit more than the furniture store.
12 May 2026
Reply from Canadian Appliance Source - Markham
Hi Tin,
Thank you for your thoughtful review and for choosing CAS! We’re so glad Rebecca Chan provided honest and trustworthy service that made you feel confident in your purchase. We truly appreciate your business and look forward to helping you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
Reply from Canadian Appliance Source - Markham
Hi Salina,
We appreciate your feedback! We're glad you liked our pricing and fast delivery.
CAS
The salesperson is great
The salesperson is great, very helpful.. The delivery was quick and smooth. However, the hot and cold water hoses of the washer were connected incorrectly at the time of the delivery … I had to switch the hot and cold water hoses myself so the washing machine can work properly again.
6 May 2026
Salesman was patient and gave us all…
Salesman was patient and gave us all the options without pushing any one product. Easy delivery on time. Good service
12 May 2026
Reply from Canadian Appliance Source - Markham
Hi Ivor,
Thank you for your kind review and for choosing CAS! We’re glad to hear our sales team was patient and helpful in presenting your options without pressure, and that your delivery was smooth and on time. We truly appreciate your business and look forward to assisting you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
very impressive help from sales and delivery persons
very impressive help from sales and delivery service
10 May 2026
Reply from Canadian Appliance Source - Markham
Hi Hinbun,
We are so glad you had a great experience with our sales and delivery teams!
CAS
Andrew Lee had been very helpful to us
Andrew Lee had been very helpful to us. He did an excellent job!
I will definitely recommend anyone to Canadian Appliance Source.
9 May 2026
Reply from Canadian Appliance Source - Markham
Hi Sonny,
Thank you so much for the great review! We’re thrilled to hear that Andrew Lee was so helpful and provided excellent service throughout your experience.
We truly appreciate your business and your recommendation to others. Thank you for choosing CAS — we look forward to helping you again in the future. Please continue to keep us in mind for your appliance needs and for your family and friends as well!
CAS
Great all around experience.
Great in store service from Rebecca and terrific installation team. Helpful, courteous and efficient.
3 May 2026
Reply from Canadian Appliance Source - Markham
Hi GS,
We're so glad that you received great in-store service and a terrific installation. It's wonderful to hear that our team was helpful, courteous, and efficient!
CAS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.