I ordered a chest freezer because my upright stopped working. I paid extra to get a rush order. I was displeased at how long the appliance took to come in, and I had to phone twice to find out when I... See more
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Excellent service from Vathsy, the sales rep. Both delivery gentlemen did an excellent job of delvering the freezer to the basement, even though they were extremely exhausted due to the heat outside.... See more
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GE Profile washer and dryer is our second set. Previous was sold with house. These are really heavy duty machines with elegant classy look. It can take King size comforter, both machines are quiet, l... See more
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Sam was very helpful in helping me choose the right refrigerator for my needs. The price was right and it was in stock. I had the new fridge delivered and installed within a week of purchase at the... See more
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Company details
About Canadian Appliance Source - Mississauga
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
600 Matheson Blvd. W, Unit 2, L5R4B8, Mississauga, ON, Canada
- 9057663417
4.6
Excellent
2k reviews
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I ordered a chest freezer because my…freezer stopped working. A chest freezer was smaller and more practical for our needs.
I ordered a chest freezer because my upright stopped working. I paid extra to get a rush order. I was displeased at how long the appliance took to come in, and I had to phone twice to find out when I would get it. Why offer faster delivery if it is not in stock. As for my final dealings with them. On the final call with Paz, I found him friendly, and very helpful. He was able to set up a delivery and made sure to reimburse me for the rush order charge. He explained the process for delivery clearly and made sure i received his emails.The delivery was within the time window and was done quickly and efficiently.
19 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service! Excellent staff and amazing prices!
Excellent service. Prompt delivery by amazing delivery crew. 👍
12 August 2026
Reply from Canadian Appliance Source - Mississauga
Hi Lee & Vesna,
We're so pleased to hear that you experienced excellent service and that our amazing delivery crew provided prompt delivery. We truly appreciate your wonderful feedback!
CAS
Reply from Canadian Appliance Source - Mississauga
Hi David,
We're delighted to hear that our pricing, service, and timely delivery met your expectations. Thank you for sharing your positive experience with us!
CAS
easy to review products online in store…
easy to review products online in store sales staff knowledagble and friendly
10 August 2026
Reply from Canadian Appliance Source - Mississauga
Hi Gbolton,
Thank you for your wonderful review! We're so pleased to hear that you found it easy to review products online and that our in-store sales staff were knowledgeable and friendly. We truly appreciate your business!
CAS
Sam was very helpful in helping me…
Sam was very helpful in helping me choose the right refrigerator for my needs.
The price was right and it was in stock. I had the new fridge delivered and installed within a week of purchase at the delivery day I requested.
13 August 2026
Reply from Canadian Appliance Source - Mississauga
Hi Dino,
Thank you for choosing CAS! We’re delighted to hear Sam helped you find the right refrigerator and that the purchase, delivery, and installation went smoothly. We truly appreciate your business and look forward to serving you again. Please recommend CAS to your family and friends!
CAS
Rajat was very helpful
Rajat was very helpful, informative and knowledgeable. He helped us select the best refrigerator for us.
11 August 2026
Reply from Canadian Appliance Source - Mississauga
Hi Shahab,
We're so pleased to hear that our team member was very helpful, informative, and knowledgeable in assisting you with selecting the perfect refrigerator. We truly appreciate your business!
CAS
Smooth delivery process
The delivery personnel were efficient, informative and professional.
11 August 2026
Reply from Canadian Appliance Source - Mississauga
Hi Olive,
Thank you for your wonderful review! We're so pleased to hear that our delivery personnel were efficient, informative, and professional. We truly appreciate your business!
CAS
Excellent service from the delivery team
Excellent service from Vathsy, the sales rep. Both delivery gentlemen did an excellent job of delvering the freezer to the basement, even though they were extremely exhausted due to the heat outside. So far, I'm happy with the purchase.
8 August 2026
Reply from Canadian Appliance Source - Mississauga
Hi Joe,
Thank you for choosing Canadian Appliance Source! We truly appreciate your business and are glad Vathsy and our delivery team provided excellent service. We look forward to serving you again, and please recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Mississauga
Hi Edmond,
Thank you for your feedback! We truly appreciate your business and are glad you’re very satisfied with CAS. We look forward to serving you again, and please keep us in mind for your family and friends!
CAS
Awesome selection and service
We went to the Mississauga location to shop for a refrigerator and stove, based on a recommendation from family. Great selection. We found exactly what we were looking for. The delivery several days later went smoothly and they took away the old appliances. Would definitely recommend.
4 August 2026
Reply from Canadian Appliance Source - Mississauga
Hi Imran,
Thank you for your wonderful review! We're delighted to hear that our Mississauga location provided a great selection and that you found exactly what you were looking for. We're also glad the delivery and old appliance removal went smoothly. We truly appreciate your recommendation and business!
CAS
Dave is very helpful and helps me pick…
Dave is very helpful and helps me pick the correct electric range. Besides, they have the best price in my area.
2 August 2026
Reply from Canadian Appliance Source - Mississauga
Hi Andy,
Thank you for your wonderful feedback! We're delighted to hear that Dave was so helpful in guiding you to the correct electric range and that you found our pricing to be the best in your area. We truly appreciate your business!
CAS
Delivery was beyond my expectations
Delivery was beyond my expectations, would love to purchase more as and when required. Many thanks to delivery guy
2 August 2026
Reply from Canadian Appliance Source - Mississauga
Hi Vijay,
Thank you for your wonderful review! We're thrilled to hear that your delivery experience exceeded your expectations. We truly appreciate your business and look forward to serving you again in the future.
CAS
Reply from Canadian Appliance Source - Mississauga
Hi Alda,
We are so pleased to hear that you experienced quick, friendly service and that your delivery was seamless with great communication. We truly appreciate your positive feedback!
CAS
The salesman was very knowledgeable…
The salesman was very knowledgeable about the range, courteous and answered my many questions with patience.
27 July 2026
Reply from Canadian Appliance Source - Mississauga
Hi Deanna,
Thank you for your wonderful review! We're delighted to hear that our salesperson was knowledgeable, courteous, and patiently answered all of your questions. We truly appreciate your business!
CAS
Great job, keep it up
Courteous, professional, helpful service when we called to buy a new set of appliances, kitchen and laundry. Dealing with Sam Gunaratnam was a delight. Competitive prices and great service. Keep up the good work 👍👌🙂
25 July 2026
Reply from Canadian Appliance Source - Mississauga
Hi Palladam,
Thank you for your wonderful feedback! We're delighted to hear Sam provided such courteous and professional service and that you had a great experience with your appliance purchase. We truly appreciate your business and look forward to helping you again in the future. If you know any family or friends looking for appliances, we'd be grateful if you recommended CAS to them. Thank you for your support!
CAS
Service was excellent and the staff…
Service was excellent and the staff were accommodating with the delviery date.
24 July 2026
Reply from Canadian Appliance Source - Mississauga
Hi Mike,
We are so pleased to hear that our service was excellent and that our staff was accommodating with your delivery date. We truly appreciate your business!
CAS
Reply from Canadian Appliance Source - Mississauga
Hello Dinesh
We are thrilled that our team delivered great pricing and ensured everything arrived right on schedule!
We look forward to seeing you again for your future needs.
Sincerely,
CAS
Reply from Canadian Appliance Source - Mississauga
Hello Larry
We are delighted that our team was able to ensure a completely smooth process for you!
We look forward to seeing you at the store again soon.
Warm regards,
CAS
Reply from Canadian Appliance Source - Mississauga
Hi,
We're so glad to hear that you found our company efficient to deal with! Thank you for sharing your positive experience.
CAS
Sales person has helped us purchase…
Sales person has helped us purchase before and is a pleasure to work with friendly, experienced very helpful.
Delivery and set up done very well. Polite and friendly.
16 July 2026
Reply from Canadian Appliance Source - Mississauga
Hi Dianne,
Thank you for your continued trust in CAS! We're delighted to hear our sales team once again provided friendly, knowledgeable service and that your delivery and installation went smoothly. We truly appreciate your business and look forward to serving you again. If your family or friends are looking for appliances, we'd be grateful if you recommended CAS to them!
CAS
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