Adrian Frei was amazing from start to finish! 👏🏻👏🏻👏🏻👏🏻When our fridge broke down unexpectedly, Adrian made shopping for a new one an absolute pleasure. He was efficient, pleasant, and very i... See more
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I had an exceptional experience with both sales and service! Isiah was wonderful—he made sure to understand my needs and held my products until I was ready for delivery. The delivery and installation... See more
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Our fully stocked freezer was dying and CAS was quick to make us a good deal and have the new freezer out in a day (if you don't count Sunday ;) ) The guys who delivered it did a great job of protec... See more
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Isaiah Evans in customer service sold and supplied me with the freezer I wanted and kept me updated on the delivery. The 2 delivery people were very good about putting my freezer in place, they were... See more
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Company details
About Canadian Appliance Source - Newmarket
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1111 Davis Dr, Unit 31, L3Y8X2, Newmarket, ON, Canada
- 2898033011
4.7
Excellent
156 reviews
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Reply from Canadian Appliance Source - Newmarket
Hi Chuck,
We appreciate your positive feedback on our prices, service, and fast delivery. We're so glad you had a great experience with us!
CAS
Really happy with my purchase
Really happy with my purchase. Delivery of my fridge was quick and efficient. Price was competitive. Will definitely buy from CAS again.
3 April 2026
Reply from Canadian Appliance Source - Newmarket
Hi Judy,
We're happy you're satisfied with your new fridge and our quick delivery service. It's great to know our prices are competitive. We appreciate your business!
CAS
1st time customer
Not only did they have low prices, but the free delivery and free removal of old fridge sold me.
Nice customer service. Well done.
31 March 2026
Reply from Canadian Appliance Source - Newmarket
Hi Mark,
We're happy to hear that you were satisfied with our prices, free delivery, and removal service. We appreciate your kind words about our customer service.
CAS
Very helpful
Very helpful, made the process very quick and easy. Delivery was quick and arrived on time, the also took my old stove away.
26 March 2026
Reply from Canadian Appliance Source - Newmarket
Hi Gill,
We're happy to hear that our assistance made everything quick and easy! We appreciate that the delivery was prompt and the old stove was removed. Thanks!
CAS
Exceptional, knowledgeable staff
Sales person was knowledgeable, polite and not pushy. Delivery men were amazing, courteous, friendly, respectful of my home and knew what they were doing and very efficient ! I appreciate knowledgeable people who take pride in their work!
29 March 2026
Reply from Canadian Appliance Source - Newmarket
Hi Hellean,
Thank you for your thoughtful feedback! We’re thrilled to hear that our salesperson provided knowledgeable and polite service, and that our delivery team was courteous, efficient, and respectful of your home.
We truly appreciate your business and your recognition of our team’s hard work. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
Great sales fellow very helpfulVery good experience with sales person
Very good experience with sales person Mohammed.
Machine works wonderfully and extremely quiet!!
31 March 2026
Reply from Canadian Appliance Source - Newmarket
Hi Larry,
We're happy that you had a very good experience and that the machine is working wonderfully and quietly. Thank you for your positive feedback!
CAS
Anthony was most helpful delivery was…
Anthony was most helpful delivery was the next day and installation was the day after. Great service
27 March 2026
Reply from Canadian Appliance Source - Newmarket
Hi Maureen,
Thank you for your feedback! We’re thrilled to hear that Anthony was so helpful and that delivery and installation were quick and seamless.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again, and we’d be grateful if you recommended us to your family and friends!
CAS
Everything happened exactly as…
Everything happened exactly as communicated. Professional service from salesman to the delivery gentlemen.
18 March 2026
Reply from Canadian Appliance Source - Newmarket
Hi Sherry,
We appreciate you sharing your experience! We're so glad everything went as planned and that you received professional service from our team.
CAS
Salesman was courteous and helpful
Salesman was courteous and helpful. Delivery was on time. Installation was efficient and fast. Highly recommend CAS.
26 March 2026
Reply from Canadian Appliance Source - Newmarket
Hi Susan,
We're happy to hear that our team was courteous and helpful, and that your delivery and installation were efficient. Thank you for recommending us!
CAS
Supplies that suited our needs at the…
Supplies that suited our needs at the best price with quick delivery
18 March 2026
Reply from Canadian Appliance Source - Newmarket
Hi Inez,
We're happy to hear that you found the perfect supplies at a great price, with quick delivery. Thank you for your positive feedback!
CAS
Great service and fair prices
15 March 2026
Reply from Canadian Appliance Source - Newmarket
Hi Michelle,
We appreciate your feedback! We're happy to hear that you received great service and found our prices fair. Thank you for choosing us!
CAS
Great service rep. Anthony
My rep Anthony Vercillo was quick to respond and easy to deal with. Great recommendations to meet my needs. Forthcoming with warranty information
12 March 2026
Reply from Canadian Appliance Source - Newmarket
Hi Heather,
Thank you so much for your feedback! We’re glad to hear that Anthony Vercillo was responsive, easy to work with, and provided great recommendations along with clear warranty information.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends!
CAS
Anthony was helpful and professional
Anthony was helpful and professional. Best thing was the refrigerator was delivered the next day, unpacked, set up and the old one and taken away at no extra charge. The packaging was disposed off for $8.00. Great.
11 March 2026
Reply from Canadian Appliance Source - Newmarket
Hello Alexander,
We’re glad Anthony could provide such smooth and efficient service, making everything hassle-free for you. We look forward to assisting you again soon!
Kind regards,
CAS
Sales trick me with the wrong delivery…
Sales trick me with the wrong delivery date so I will buy from him. The delivery won’t deliver to me because there is only 1 delivery in my area. When they doing refund, it is not even full amount refund. Garbage company
10 March 2026
Reply from Canadian Appliance Source - Newmarket
Dear Vicky Liu,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the concerns regarding delivery and your refund.
We understand how frustrating this situation must have been. Please note that deliveries to certain areas are scheduled on specific days of the month. Upon review, your order has been refunded in full, and the remaining garbage and packaging disposal fee is currently being processed and will be refunded as well.
We appreciate your patience and apologize for the inconvenience caused.
Sincerely,
CAS
I very happy with the service
It was really good everything was answered and explained properly
7 March 2026
Reply from Canadian Appliance Source - Newmarket
Hi Alcir,
We're happy to hear that everything was explained properly and all your questions were answered. Thank you for your positive feedback!
CAS
Great experience overall…
My sales person was easy to work with and got me the dishwasher I wanted. Delivery was next day and uneventful. Personnel were courteous
8 March 2026
Reply from Canadian Appliance Source - Newmarket
Hi Laura,
Thank you for your wonderful feedback! We’re glad to hear your salesperson made the process easy and helped you get exactly the dishwasher you wanted. It’s great to know the next-day delivery went smoothly and our team was courteous throughout.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Outstanding delivery..
At the store.. Mohammed was quick and thorough.. but where you really shined is your delivery guys .. they were personable, efficient and generally nice guys.
14 March 2026
Reply from Canadian Appliance Source - Newmarket
Hi Chris,
Thank you for your fantastic feedback! We’re glad to hear that Mohammed provided quick and thorough support in-store, and we’re especially happy to know our delivery team made such a positive impression with their efficiency and friendly service.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Sales team was helpful and efficient. Installation could have been better
Sales team was helpful and efficient. delivery was on time but installers did not have protective covers for their shoes and being a slushy day it was overly messy.
12 March 2026
The appliance was delivered on time and…
The appliance was delivered on time and the delivery people were kind and courteous.
the appliance is working satisfactory and meets and meets our needs.
4 March 2026
Reply from Canadian Appliance Source - Newmarket
Hi George,
Thank you for your review! We're delighted to hear that your appliance was delivered on time and that our delivery team was kind and courteous. It’s great to know that the appliance is meeting your needs.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends as well. Thanks again for your support!
CAS
took the time to…
Great service Anthony took the time to explain everything to us, which was greatly appreciated.
5 March 2026
Reply from Canadian Appliance Source - Newmarket
Hi Linda,
Thank you for your kind review! We're thrilled to hear that Anthony took the time to explain everything and provided service that was appreciated.
We truly value your business and look forward to assisting you again in the future. Please feel free to recommend CAS to your family and friends as well. Thanks again for your support!
CAS
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