As usual , Alex Polak was great . Helpful , but not pushy , makes for a great relaxed experience. We will always go back to him for appliance needs , as we have in the past . Movers were polite a... See more
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See what reviewers are saying
The model I preferred would not be available for 6 weeks, so I had to purchase a lesser model. The installers were ill-prepared to do the work. They didn't have a basin or towel to catch spilled wate... See more
Brendan Donohue was great right from the start. He took his time with us when purchased our appliances a year ago. Very knowledge and professional. He then follow-up closer to taking procession of the... See more
Company replied
Had great service while purchasing my whirlpool dishwasher. My old dishwasher was uninstalled and taken away as scheduled. The new dishwasher was also delivered and installed as scheduled. Price wa... See more
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Company details
About Canadian Appliance Source - Ottawa West
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1547 Merivale Rd., Unit 11, K2G4V3, Nepean, ON, Canada
- 6132245900
4.7
Excellent
3k reviews
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Reply from Canadian Appliance Source - Ottawa West
Hello Melanie
We are so glad to hear that your entire experience with our product, store staff, and delivery crew was completely smooth.
We look forward to assisting you with any future appliance needs!
Cordially,
CAS
Price and delivery the next day
30 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hello ken
We are glad we could provide great value along with a swift, next-day drop-off for your order.
We look forward to working with you again soon!
Regards,
CAS
The staff were knowledgeable as I had…
The staff were knowledgeable as I had very specific requirements. Helped me choose the stove that was the best for my needs.
23 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hello Patricia
We are happy that our team was able to navigate your highly specific parameters to find the ideal cooktop setup for your needs.
We look forward to working with you again down the road!
Best wishes,
CAS
Very good price
Very good price, availability and quick careful delivery. Only issue is that had to pay extra rush delivery premium even though when I ordered that day was not considered a rush delivery. 30$ extra. Delivery otherwise free.
29 June 2026
Easy to deal with, great team at sales and delivery time
Som was easy to deal with. He appreciated what we wanted to went right to it. Thank you Som.
The delivery teams was great, knew exactly what they were doing and dealt with our property and purchase with respect. Thanks.
29 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hello Chris,
We are glad that Som was able to help you focus directly on exactly what you wanted and that our logistics crew treated your property with total respect.
We look forward to welcoming you back to our Ottawa West location down the road!
Respectfully,
CAS
Salesperson
28 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hello
We are pleased that our team member provided exactly the professional service you needed during your visit.
We look forward to working with you again soon!
Best,
CAS
We dealt with the same salesman who…
We dealt with the same salesman who sold us a dishwasher two years earlier. We were happy then and we are happy with our newest purchase although we are having to adjust to the new layout. We are also very happy with the price; we feel like we got a bargain.
The delivery also went off without a hitch.
27 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hi William,
Thank you for your continued trust in CAS and for choosing us again! We're glad to hear you were happy with your purchase, the price, and that your delivery went smoothly. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Review of Ottawa location and Sales Rep.
Kenana (Rosen) was not only very friendly but a knowledgeable and customer focused representative.
She was happy to dig into your system to explore my specific needs (a WHITE fridge) and price range.
The app used to track delivery was very helpful and the delivery people were prompt and courteous.
26 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Linda,
Thank you for your wonderful review and for choosing CAS! We're so glad Kenana (Rosen) was able to help you find the perfect white fridge within your budget, and that your delivery experience was smooth and on time. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Ottawa West
Hi Danijela,
Thank you for your continued support! We’re thrilled to hear you continue to receive the best service. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
easy or purchase at Canadian Appliance…
easy or purchase at Canadian Appliance Source. They had the washer in stock so delivery was within a couple of days of purchase. Great experience. Salesman was very good to us. Delivery , Service and customer service were 5 Star.
17 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Kevin,
Thank you for your great review! We’re glad to hear your washer was available quickly and that the whole experience—from sales to delivery and customer service—was 5-star. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
We purchased a new washer/dryer from…
We purchased a new washer/dryer from Som. He was able to arrange everything from purchase to delivery. We are very happy with our purchase and will most definitely work with Som for our future appliance needs! Thanks Som!!
24 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hi,
Thank you for your great review! We’re glad Som was able to take care of everything from purchase through delivery and that you’re happy with your new washer and dryer. We truly appreciate your business with CAS and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Easy going sales experience
What I liked was the sales person allowed me and my girlfriend to look around the store for awhile before we needed to ask questions about the different appliances CAS has.
Because of that we ended up changing our minds a few times while looking around the store and ultimately we got what we really needed.
Very happy with the in-store service, delivery service and the removal of the old appliances.
24 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hi,
Thank you for your thoughtful review! We’re glad the in-store experience gave you the space to explore and find exactly what you needed, and that you were happy with both the delivery and old appliance removal. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Was able to replace my washer quickly…
Was able to replace my washer quickly and have the old one taken away. Easy online purchase and delivery setup.
23 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Barbara,
Thank you for your great review! We’re happy to hear the online purchase was easy and that your washer replacement and old unit removal were handled quickly and smoothly. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Ottawa West
Hi Imaculada,
We are so glad you had a great experience with our seller and that your delivery was on time and well monitored. We appreciate your positive feedback!
CAS
Reply from Canadian Appliance Source - Ottawa West
Hi Terrence,
Thank you for your kind review and for choosing CAS! We're happy to hear Kenana provided you with great service and helpful advice. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
So fast it was incredible
14 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Alicia,
Thank you for your great feedback and for choosing CAS! We're thrilled to hear you were impressed with the speed of our service. We appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Prompt reliable knowledgeable helpful
21 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hello Kathy
We truly appreciate your business and were glad to provide a seamless experience. We look forward to serving you again next time you need us.
Warm regards,
CAS
Very simple to purchase
Very simple to purchase, had what we were looking for in stock and delivered in 2 days undamaged.
20 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Bryan,
We're so glad to hear your purchase was simple and your item arrived quickly and safely! Thank you for your positive feedback.
CAS
Purchase transparency and ease of delivery.
Product delivered at the stated time limit. Easy to use website with prices and product information. Cannot yet speak to operation of fridge. .
13 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hi BJ,
Thank you for your review! We're glad to hear your refrigerator was delivered on time and that you found our website easy to use and informative. We truly appreciate your business, look forward to serving you again, and hope you'll keep CAS in mind for future appliance needs and recommend us to your family and friends.
CAS
Personable attention fair prices
Personable attention. Clear purchasing process. Competitive prices.
18 June 2026
Reply from Canadian Appliance Source - Ottawa West
Hi,
Thank you for your review! We're happy to hear you appreciated the personable service, clear purchasing process, and competitive pricing. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
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