I actually got a good deal for the fridge I bought from this store. The delivery service is good , it's the sales agent service is the one that is lacking. I emailed and also left a voice mail to Chio... See more
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Great range of options for what we wanted; excellent, knowledgeable sales staff; no pressure; ease in making a decision. Our comfort with our decision was increased when the delivery and setup went sm... See more
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Vidisha the service representative that answered the phone was pleasant and provided me with information that would ultimately help with my decision. She was knowledgeable! I will definitely use her... See more
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Website makes it easy to source what appliance meet your needs - i.e. measures and descriptions are good. Went in store to confirm certain aspects - personnel knowledge, quick and efficient. Appli... See more
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Company details
About Canadian Appliance Source - Scarborough
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
20 Lebovic Ave., Unit 3, M1L4V9, Scarborough, ON, Canada
- 4167406500
4.6
Excellent
2k reviews
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Sales agent did not get back to me
I actually got a good deal for the fridge I bought from this store. The delivery service is good , it's the sales agent service is the one that is lacking. I emailed and also left a voice mail to Chioma regarding the flipping of the door swing of the fridge but she did not get back to me. Now I have a hard time coz the fridge is against the wall and have to squeeze in because I have a galley kitchen
1 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Canadian Appliance Source - Scarborough
Hi Jesslyn,
Thank you for your wonderful review! We're delighted to hear that you had such a professional and satisfactory experience with us. We truly appreciate your business.
CAS
Vidisha the service representative that…answered my call.
Vidisha the service representative that answered the phone was pleasant and provided me with information that would ultimately help with my decision. She was knowledgeable! I will definitely use her again.
11 August 2026
Unprompted review
Reply from Canadian Appliance Source - Scarborough
Hi Mzolis,
Thank you for your fantastic review! We're delighted to hear that Vidisha provided you with knowledgeable assistance that helped with your decision. We truly appreciate your business and look forward to helping you again.
CAS
I was completely surprised how great…
I was completely surprised how great the service was no one issues at all 👍✅🍷
6 August 2026
Reply from Canadian Appliance Source - Scarborough
Hi Rocco,
We're so glad to hear you were completely surprised by how great our service was and that you experienced no issues at all. We truly appreciate your positive feedback!
CAS
Reply from Canadian Appliance Source - Scarborough
Hi Sheyda,
We're so pleased to hear that your sales experience was a good one and that our representative was helpful. We truly appreciate your business.
CAS
From purchase to delivery the customer…
From purchase to delivery the customer service we received was outstanding. This isn’t our first purchase from this location!
4 August 2026
Reply from Canadian Appliance Source - Scarborough
Hi,
We are so pleased to hear that your experience, from purchase to delivery, was outstanding! It's wonderful to know that you're a returning customer and that our service continues to meet your expectations. We truly appreciate your continued business.
CAS
Reply from Canadian Appliance Source - Scarborough
Hi Akshat,
Thank you for your feedback! We are delighted to hear that you received such good service from Chioma. We truly appreciate your business and look forward to assisting you again in the future.
CAS
Great range of options for what we…
Great range of options for what we wanted; excellent, knowledgeable sales staff; no pressure; ease in making a decision. Our comfort with our decision was increased when the delivery and setup went smoothly. Will be our first choice should we need another household appliance.
30 July 2026
Reply from Canadian Appliance Source - Scarborough
Hi Nick,
Thank you for your wonderful review! We're delighted to hear you enjoyed our selection, knowledgeable service, and pressure-free shopping experience. We're glad the delivery and setup went smoothly and that you felt confident with your decision. We truly appreciate your business and look forward to helping you with your next appliance purchase. Thank you for keeping CAS as your first choice, and we’d be grateful if you recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Scarborough
Hi John,
We're so glad to hear that both our sales and delivery staff provided you with such a friendly experience. We truly appreciate your positive feedback!
CAS
Was a great salesperson and delivery…
Was a great salesperson and delivery team.
Prices were competitive. Only reason for missing start is delivery notification the evening before was very late. Didn’t receive till I woke up the morning of delivery. That didn’t allow me to plan my day
26 July 2026
Great customer service
Great customer service. Pleasant salesperson. No pressuring. Detail of items. Pleasant delivery personnel.
17 July 2026
Reply from Canadian Appliance Source - Scarborough
Hi Sebastian,
Thank you for your wonderful review! We're so pleased to hear you experienced great customer service, a pleasant and non-pressuring salesperson, and pleasant delivery personnel. We truly appreciate your business and look forward to serving you again.
CAS
Easiest purchase
Easiest purchase, associate was very helpful.
Deliverey was prompt
Installation was perfect
Removal was great.
Overall it was seamless.
16 July 2026
Reply from Canadian Appliance Source - Scarborough
Hi Diane,
Thank you for your fantastic review! We're delighted to hear your purchase was easy and seamless from start to finish, with helpful service, prompt delivery, perfect installation, and hassle-free removal. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you recommended us to your family and friends!
CAS
Reply from Canadian Appliance Source - Scarborough
Hi Andy,
We appreciate your positive feedback regarding our excellent sales support and smooth installation process. We're so glad you had a great experience with us!
CAS
The main issue came email for delivery…
The main issue came email for delivery saying I owed $33 else my delivery would not happen. It got waived as I was delivery included on my invoice. The store sorted it out but in my opinion it never should have happened. Reason for losing a star. Sales person was good
18 July 2026
Reply from Canadian Appliance Source - Scarborough
Hi Gerry,
We are so glad to hear that you had such a positive experience with both our customer care and delivery teams. We appreciate your positive feedback!
CAS
Excellent Customer service skills
17 July 2026
Reply from Canadian Appliance Source - Scarborough
Hi Barry,
We are so pleased to hear that you had a positive experience with our customer service. Thank you for your kind words!
CAS
efficient and knowledgeable a
efficient and knowledgeable sales rep. and a very good delivery team.
10 July 2026
Reply from Canadian Appliance Source - Scarborough
Hi Dan,
Thank you for your wonderful review! We're delighted to hear that you had such a positive experience with our sales representative and our delivery team. We truly appreciate your business and look forward to serving you again.
CAS
Excellent sales person who knew his…
Excellent sales person who knew his products. Delivery smooth and on time. Good pricing.
10 July 2026
Reply from Canadian Appliance Source - Scarborough
Hi Catherine,
We are so pleased to hear that our salesperson was knowledgeable, your delivery was smooth and on time, and that you found our pricing to be good. We truly appreciate your business!
CAS
Everything was good except the waiting…
Everything was good except the waiting time for the stove to come in the store
9 July 2026
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