Salesperson showed us what we wanted to see and explained the differences between the various options, thus making our decision easier. Prices were good as was the delivery assembly.
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See what reviewers are saying
Even though our chosen refrigerator model was not in stock, the agent,Mr.Najeem Ebrahimi, found the substitute and was able to speed up delivery by one day.The delivery, including the timing was well... See more
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I phoned to confirm delivery time. Arwyn Bheekhoo was my customer service rep. Very easy to talk to and his advice in what to expect upon arrival was very informative. Thank you Arwyn.
Company details
About Canadian Appliance Source - Toronto
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
65 Dufflaw Rd., Unit 5, M6A2W4, Toronto, ON, Canada
- 4167825900
4.5
Excellent
2k reviews
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Reply from Canadian Appliance Source - Toronto
Hi Mike,
Thank you for your review! We’re glad to hear that Mayank made your experience with CAS easy and enjoyable.
We sincerely appreciate your business and look forward to serving you again in the future. Please feel free to share your positive experience with family and friends!
CAS
The delivery guys were excellent
The delivery guys were excellent. The rest of the organization is only interested in the sale and nothing else. Customer Service system can’t connect with delivery service to give any approximation at anytime. Not a good system if you live in a condo trying to reserve an elevator. I will never buy from here again based on customer service after the purchase is made. They don’t care after you pay.
10 March 2026
Reply from Canadian Appliance Source - Toronto
Hi Angie,
Thank you for your review! We’re glad to hear that Mike Cole provided knowledgeable assistance during your visit to CAS.
We sincerely appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
No complaints about sales person
No complaints about sales person, however despite I have requested delivery only during an afternoon, the evening (7pm) before I was given a delivery date for the morning of the following day. So no time to set things right. The agent responding (after about 30 minutes) to my telcon could only cancel and rebook. Delivery is scheduled extremely inflexible - no space at all (!) for preferences from the buyer. I will no more buy anything at this store.
8 March 2026
It was easy to speak with a staff and…
It was easy to speak with a staff and get answers to my questions. The delivery was earlier than I expected, which was great and the technicians were very friendly and professional. The communication throughout meant I felt very informed of everything taking place.
4 March 2026
Reply from Canadian Appliance Source - Toronto
Hi Mel,
Thank you for your kind review! We're thrilled to hear that our staff made it easy to get your questions answered and that the delivery arrived ahead of schedule. It's wonderful that our technicians provided friendly and professional service and that clear communication kept you informed throughout the process.
We truly appreciate your business with Canadian Appliance Source and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends for their appliance needs!
CAS
Reply from Canadian Appliance Source - Toronto
Hi Ana,
We appreciate your positive feedback regarding our delivery team's outstanding service. We're happy you had a great experience with us.
CAS
I had purchased my fridge with Mike's…
I had purchased my fridge with Mike's help so thought I would ask Mike to help me agsin with a range. It's only been a few weeks and I'm still learning. I wish there had been a better, more informative book with it. The delivery men were terrific; polite and very careful. I would have liked a paper final bill since I don't have a computer or printer. Thank you Mike for all your help.
26 February 2026
Reply from Canadian Appliance Source - Toronto
Hi Lynn,
Thank you for taking the time to share your experience! We’re delighted to hear that Mike was able to assist you again and provide helpful guidance in selecting your range. We’re also glad that our delivery team was polite and careful during the installation. We appreciate your feedback regarding the manual and the final bill, and we’ll consider it to improve the experience for our customers. Thank you for choosing CAS—we look forward to serving you again, and we’d be happy to help your family and friends as well.
CAS
excellent service …
I love the service,punctuality and the friendly atmosphere from all of you whom were involved in this business transaction
26 February 2026
Reply from Canadian Appliance Source - Toronto
Hi Felicito,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed our service, punctuality, and friendly atmosphere throughout your experience. Your satisfaction means a lot to us, and we truly appreciate your business with CAS. We look forward to assisting you again in the future and would be happy to help your family and friends as well.
CAS
excellent and efficiency work with…
excellent and efficiency work with ordering and delivery.
3 March 2026
Reply from Canadian Appliance Source - Toronto
Hi,
Thank you for sharing your experience! We’re thrilled that the ordering and delivery process met your expectations for excellence and efficiency. Your support means a lot to us, and we look forward to serving you again. Please feel free to recommend CAS to your family and friends—we’d be happy to help them as well.
CAS
Enjoyed very much working with Mr Uhr
Enjoyed very much working with Mr Uhr. He was very helpful:)
4 March 2026
Reply from Canadian Appliance Source - Toronto
Hi Tova,
Thank you for your kind feedback! We're thrilled to hear that you enjoyed working with Mr. Uhr and found him very helpful. Our team takes pride in providing knowledgeable and friendly service to make every experience positive.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and please feel free to recommend us to your family and friends!
CAS
Going Big with One-Stop Shopping
Canadian Appliance is one-stop shopping for purchases of large appliances. With one visit to the showroom, was able to discuss all available options for the dryer I had to replace with Michael, a very knowledgeable and helpful account executive, opt for warranties, arrange for delivery within days, installment and haul-away of the old dryer -again, all with one visit!
3 March 2026
From Sales to Delivery team
From Sales to Delivery team, every one is professional and courteous. Everything was carried out to the point.
2 March 2026
Reply from Canadian Appliance Source - Toronto
Hi Pavel,
Thank you for taking the time to share your experience! We're delighted that our sales and delivery teams provided professional, courteous service and handled everything to your satisfaction. Providing a seamless experience is always our goal.
We sincerely appreciate your support and thank you for choosing CAS. We look forward to assisting you again, and we’d be grateful if you share your experience with family and friends.
CAS
Reply from Canadian Appliance Source - Toronto
Hi Tim,
We sincerely appreciate your kind words! It’s wonderful to know that our communication helped make your appliance experience smooth and stress-free. Thank you for choosing CAS—we look forward to serving you again!
CAS
Very patient and helpful salesperson (thanks, Jay!). No pressure to buy and every effort made to be helpful.
Very patient and helpful sales
28 February 2026
Reply from Canadian Appliance Source - Toronto
Hi Lucy,
We’re so glad to hear that Jay made your experience smooth and enjoyable! Providing helpful, knowledgeable, and pressure-free service is exactly what we aim for. Thank you for choosing CAS, and we look forward to helping you with any future appliance purchases.
CAS
Great experience
The sales rep who answered my phone call, Harleen Mankoo at the Dufflaw location was very professional and knowledgeable. He explained the likely delivery timing very well. I placed my order with him because he was so good with which to deal. I’ll plan to go to Haleen and CAS for my future appliance needs.
28 February 2026
Reply from Canadian Appliance Source - Toronto
Hi Paul,
Thank you for your wonderful feedback! We’re thrilled to hear that Harleen Mankoo provided professional, knowledgeable, and clear guidance over the phone, making your order easy and stress-free. It’s fantastic to know that your experience has made you confident in choosing CAS for future appliance needs. We truly appreciate your business and would be delighted if you shared your experience with family and friends!
CAS
Punctual and professional
27 February 2026
Reply from Canadian Appliance Source - Toronto
Hi Gabriel,
Thank you for sharing your experience! It’s wonderful to hear that punctuality and professionalism made your visit or delivery smooth and hassle-free. CAS values your business and looks forward to helping you with any future appliance needs, and we’d be happy if you shared your experience with family and friends!
CAS
Ok Service
1. I felt the agent was a little pushy with trying to close the sale when I said I was waiting for my husband to come "it is available to deliver now but it might be gone in 5 minutes".
2. We were also told we would get a message and email 7pm with delivery time the next day, it didn't come til the next morning and they were here at 8am.
3. They didn't do the install because said the vent was in a wrong place, but also didn't bring a vent tub big enough and didn't have any back up ones to give (so the free installation now costing us $300). But the delivery team were extremely professional and very friendly.
27 February 2026
I had a number of questions for Mike…
I had a number of questions for Mike Cole the sales person and even though it was a small sale he took the time to answer all my questions.
The delivery team were friendly and helpful
27 February 2026
Reply from Canadian Appliance Source - Toronto
Hi Jim,
We’re so glad to hear that Mike provided patient and attentive service while answering all your questions. Our goal is always to make every purchase smooth and stress-free, and it’s wonderful to know that the delivery team made the experience even better. Thank you for choosing CAS—we look forward to serving you again and appreciate you recommending us to friends and family.
CAS
Will not take responsibility for their mistake
I scheduled the delivery time and they were late. Didn't bother to call to say they had arrived and instead just left. Said that I wasn't available for the delivery. Could not be farther from the truth. Rescheduled, for 2 days later. Delivered and installed the washing machine, however, the water hose was not properly tighten. After about 1 hour there as a massive flood, causing damage not only to my condo unit, but the condo unit below. I instantly called the company, however they deny any wrong doing and said to prove my claim I needed to have taken a video of the installation being done. Water damage photos were not enough to prove their mistake.
Now, I have thousands of dollars of damage repairs and an insurance claim. Will NOT be buying from Canadian Appliance Source EVER AGAIN.
19 January 2026
Unprompted review
Reply from Canadian Appliance Source - Toronto
Dear Kelly Donovan,
Thank you for sharing your feedback with us.
We sincerely apologize for the frustration caused by the delivery of your Frigidaire laundry center and the service issues you encountered during installation.
Regarding the property damage claim submitted for your order, please be advised that a signature on the delivery receipt serves as confirmation that the area was inspected and found free of damage at the time of service.
When this section is signed by the recipient, the delivery company is typically not held liable for damages reported after the fact.
If you are still experiencing issues with the unit itself, please contact us at Aftersales@caslp.ca so we can escalate this matter on your behalf.
Sincerely,
CAS
Professional Customer Service
I needed to reschedule a delivery for the LG range and microwave purchased from CAS. I called customer service and was helped by RaEesah Ismael who successfully rescheduled my delivery in a polite and professional manner.
5 February 2026
Unprompted review
Reply from Canadian Appliance Source - Toronto
Hi David,
Thanks for sharing! 🌟 RaEesah takes pride in making sure delivery is simple and professional. Please let those close to you know about CAS too!
CAS
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