I was kept informed of the timing of the delivery which is appreciated. The two guys that delivered and installed the washer was friendly and very efficient. Provided all the information we need and... See more
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Hello, The sales person was very helpful online, the two gentlemen that delivered our new LG washer and removed our old Whirlpool washer were very good & careful with our new hardwood flooring. Th... See more
Company replied
Their sales person, Nick Ching was great on follow up and handling all my questions and call backs. He & CAS worked hard to give me the best pricing for my kitch reno, I felt the service & follow u... See more
Company replied
After shopping online, researching [Consumer Reports], physically shopping with their main competitor in Richmond, we decided to travel all the way to your location on Main st. in Vancouver. Best dec... See more
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Company details
About Canadian Appliance Source - Vancouver
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1905 Main St, V5T3C1, Vancouver, BC, Canada
- 6042820662
4.6
Excellent
1k reviews
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Great experience
I was able to receive a good deal on appliances and with friendly, fast and efficient service...
2 June 2023
My fridge “died”
My fridge “died”. I shopped the big box retailers, both on-line and in person. None were able to provide me with a fridge on short notice. Someone suggested I contact Canadian Appliance Source. I went to their downtown location and saw Mr. Nader Haghdan. Nader was very helpful and found a fridge that met all my criteria to a tee and he arranged it for it to be delivered within a week. I was thrilled/relieved.
3 June 2023
Easy to talk to customer representative…
Easy to talk to customer representative whom was very helpful.
2 June 2023
Very good experience
Very good experience. Walked in knowing basically what we wanted and got immediate help with making the right decisions.
28 May 2023
Great customer service
Great customer service! I have to buy 5 appliances at once for my new place. Nadir has also helped me which appliance is best for the space I have and which one has the best value for my money. I am happy with my purchases and Nadir has gone above and beyond in supporting me with my purchases and arranging the deliveries. The deliveries were also on time.
7 April 2023
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I went to the store to buy a dryer
I went to the store to buy a dryer, the salesman told me that I could pick up the item within a week, that’s why I buy that unit. I went to the warehouse twice, and the second time I went , the warehouse staff told my item is going out somewhere, and they don’t know when it will be the next delivery. Then they made me to call the sales manager. I called the sales manager trying to solve the problem; all he can do was either refund or pick up something in the warehouse stocked. I was in a hurry and pick the 2nd option. He said that he would give me a good deal, then I take the dryer and go home. After I got home and go online search the item that I pick up, then I know that the sales manager didn’t even give me the in store price. I am not happy at all. The online deal was 999$, the warehouse staff showed me on the warehouse computer, I went online on my phone and the price was 899$, I had a screenshot on my phone.
6 May 2023
Reply from Canadian Appliance Source - Vancouver
Hello Wei Ming Su,
Thank you for your feedback.
We regret to learn that your experience has not been satisfactory.
Please understand that, while our sales team will offer as much information as possible about estimated timelines, our team may have no way of knowing if a particular model has been affected by an unexpected delay.
In cases like this, we usually try to accommodate customers by suggesting alternative models in stock.
As for the price, we can see that you were offered a price of $949.00 CAD pre-tax, and the actual website price at that time was $1,089.00 CAD.
We apologize for any inconvenience.
Thank you kindly,
VG
CAS
The purchase part was great
The purchase part was great. Nader was very helpful in my appliance selection.
The delivery part was great and seamless as well.
But the installation part and dealing with Quick Contractors was confusing and painful.... many emails and phone calls with no response.
The installers themselves were very professional.
Would be nice if CAS could coordinate this service for clients in the future.
7 May 2023
Definitely the easiest appliance…
Definitely the easiest appliance purchase I have ever made! Online chat, phone call and 3 days later my new fridge is in my kitchen and the old one is gone! Excellent selection, good pricing and great customer service.
13 May 2023
Great customer service
I was thrilled with the service I received, after ordering and having issues with a big box store. I could not have been happier with my purchase and experience!
12 May 2023
Excellent Customers Service
Nader went above and beyond to help us find the right dishwasher. You always know the salesperson is working for you when he tells you the cheaper model is the better option for your needs.
7 May 2023
Lies
Sales person said the products were in stock so we said great - go ahead. Turned out he lied to us and then quoted 3-4 week delivery. Had to have our money refunded. Don’t ever lie to me.
6 May 2023
Reply from Canadian Appliance Source - Vancouver
Hello John,
Thank you for your feedback,
We ae sorry to learn that you had a negative experience.
Please note that at the time of purchase, our Sales Team has been advised to give as much information as possible concerning expected timelines and estimated arrivals.
However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay.
In cases like these, we will try to accommodate you the best we can by providing similar alternative options that are in stock.
Please note that we do not have the intension to lie to our customers.
Our record show that your order was cancelled on May 6th and you have been fully refunded on the same day.
Thank you kindly,
ST
CAS
Personal Touch
Personal attention from salesperson with strong listening skills! Timely and easy fulfillment.
29 April 2023
The store manager’s customer service
The store manager was amazing . He knew the products. I said I want self clean oven and he pexlained products without checking internet. Transaction and delivery was really smooth.
4 May 2023
Nader was fantastic to work with!
Nader was fantastic to work with!
He walked us through all the options and details in a clear and easy to understand manner, and was very helpful when we made some adjustments to our order. He even followed up, which I greatly appreciate!
30 April 2023
Reliable + speedy delivery
My experience was great because Canadian Appliance Source was reliable and delivered my order in a speedy manner.
It would be much better if Canadian Appliance Source also provide installment
25 April 2023
The service in the store was good and delivery was excellent
The service in the store was good and the delivery was excellent. Very organised, polite and efficient. They rang and confirmed which entrance to come via, were there within the specified window, clean and tidy.
23 April 2023
Staff were polite and well informed…
Staff were polite and well informed about the product and the availability. Prices were competitive. even the delivery staff were very polite and efficient.
19 April 2023
Good service
27 July 2022
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