Canadian Appliance Source - Vaughan Reviews 

2,438
TrustScore 4.5 out of 5

4.5

27 Director Crt., Unit 1, L4L4S5 Vaughan, ON, CA


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Super easy transaction very fast and efficient. One call and done. I followed up several times to verify order completion and delivery but that was completely unnecessary. Very different from experi... See more

Company replied

Rated 5 out of 5 stars

The salesperson was very professional. Always kept us informed as to the delivery and followed up afterwards. The 2 delivery drivers were also very courteous and placed the equipment as instructed w... See more

Company replied

Rated 5 out of 5 stars

We had already done our research and knew what product we wanted to buy - the exact replacement for a stacked washer/dryer for our condominium. We went to CAS primarily for the free delivery, installa... See more

Company replied

Rated 5 out of 5 stars

Great selection of top end appliances. Knowledgeable and friendly staff. Fast delivery and best prices.

Company replied


Company details

  1. Appliance shop

About Canadian Appliance Source - Vaughan

Written by the company

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.

A word to describe Canadian Appliance Source would be UNIQUE. Our ability to stand apart lies with our two million online impressions we receive each day, our fully customized internal software that not only ensures customer satisfaction during each stage of their experience with us, but also a dream to work with for our employees. As you can see, our vision of customization goes far beyond just our sales experience with each customer. It trickles into the very meticulously created displays for each store to ensure that all products are displayed and presented to a higher quality than expected.

Working at Canadian Appliance Source offers staff the opportunity to improve each and every day. We believe in our values of respect, improvement, responsibility, and commitment to customer satisfaction and ensure that employees are given the tools and resources to live these values each day, at every store, at every level in the company.


Contact info

  • 27 Director Crt., Unit 1, L4L4S5, Vaughan, ON, Canada

  • 2898435022

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,438)

6,500 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service, lovely product, and reasonable prices

Great service in-store (we were helped by the manager!), quick delivery, beautiful product, reasonable prices, and skilled and efficient and highly personable delivery and installation crew.

13 July 2026
Canadian Appliance Source - Vaughan logo

Reply from Canadian Appliance Source - Vaughan

Hi Elbahlul,

Thank you for your wonderful review and for choosing CAS! We're thrilled to hear you had a great experience with our in-store team through delivery and installation. We truly appreciate your business and kind words, and we look forward to serving you again. We’d also be grateful if you recommended CAS to your family and friends.

CAS

Rated 5 out of 5 stars

Great selection of top end appliances

Great selection of top end appliances. Knowledgeable and friendly staff. Fast delivery and best prices.

14 July 2026
Canadian Appliance Source - Vaughan logo

Reply from Canadian Appliance Source - Vaughan

Hi Nancy,

Thank you for your great review and for choosing CAS! We're delighted to hear you enjoyed our selection, knowledgeable service, and fast delivery experience. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.

CAS

Rated 5 out of 5 stars

It went well

It went well

9 July 2026
Canadian Appliance Source - Vaughan logo

Reply from Canadian Appliance Source - Vaughan

Hi Richard,

Thank you for your feedback and for choosing CAS! We’re glad to hear your experience went well. We truly appreciate your business, look forward to serving you again, and hope you’ll recommend CAS to your family and friends.

CAS

Rated 5 out of 5 stars

Fast prompt service and delivery

Fast prompt service and delivery. Made whole transaction easy buying a new fridge.

7 July 2026
Canadian Appliance Source - Vaughan logo

Reply from Canadian Appliance Source - Vaughan

Hello Sandra

We are so grateful for your business and glad we could make your purchase easy. We look forward to serving you again on your next upgrade!

Have a wonderful day,
CAS

Rated 1 out of 5 stars

Very bad experience I would never buy…

Very bad experience I would never buy from this again. I will tell every family that you guys are the worst customer service ever you made a flood in my house when you took my existing washer and dryer out of my house and you guys are not taking any responsibility for this as I have videos and pictures.

5 July 2026
Canadian Appliance Source - Vaughan logo

Reply from Canadian Appliance Source - Vaughan

Dear Sarmad Ibrahim,

Thank you for sharing your feedback with us. We are sorry to hear about the issues caused after your installation.

Our After Sales and Claims departments are currently handling your file.

For any follow-ups regarding this matter, please contact them directly.

Sincerely,
CAS

Rated 5 out of 5 stars

Great customer service

Great customer service

4 July 2026
Canadian Appliance Source - Vaughan logo

Reply from Canadian Appliance Source - Vaughan

Hello Adriana

It is wonderful to hear that our team provided such exceptional care during your visit.

We look forward to working with you again in the future!

Warm regards,
CAS

Rated 5 out of 5 stars

all great, just missing operations guide for my appliance

all went good just missing my appliance guide, did not get it, a mail out would be appreciated Thanks

4 July 2026
Canadian Appliance Source - Vaughan logo

Reply from Canadian Appliance Source - Vaughan

Hello Enzo,

We are pleased that everything went well with your transaction, and we will certainly look into getting that document sorted out for you.

We look forward to welcoming you back to our Vaughan location whenever you need us next!

Cheers,
CAS

Rated 5 out of 5 stars

The salesperson was very professional

The salesperson was very professional. Always kept us informed as to the delivery and followed up afterwards.
The 2 delivery drivers were also very courteous and placed the equipment as instructed without any issues.
thank you.

20 June 2026
Canadian Appliance Source - Vaughan logo

Reply from Canadian Appliance Source - Vaughan

Hi Victor,

Thank you for your kind review and for choosing CAS! We're pleased to hear our salesperson kept you well informed and followed up, and that our delivery team provided courteous and careful service. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!

CAS

Rated 5 out of 5 stars

Rajesh provider great sales support

Rajesh provider great sales support, the online process was easy and delivery was smooth.

27 June 2026
Canadian Appliance Source - Vaughan logo

Reply from Canadian Appliance Source - Vaughan

Hi Lorri,

Thank you for your kind review and for choosing CAS! We're glad to hear Rajesh provided great sales support and that your online purchase and delivery went smoothly. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!

CAS

Rated 5 out of 5 stars

A place with expertise and a great…

A place with expertise and a great selection. We trust it with all our major appliances purchases.

24 June 2026
Canadian Appliance Source - Vaughan logo

Reply from Canadian Appliance Source - Vaughan

Hi Elena,

Thank you for your kind review and for choosing CAS! We're glad to hear you value our expertise and selection, and we truly appreciate your trust in us for your major appliance purchases. We look forward to serving you again. Please keep CAS in mind for your future appliance needs and feel free to recommend us to your family and friends!

CAS

Rated 5 out of 5 stars
Canadian Appliance Source - Vaughan logo

Reply from Canadian Appliance Source - Vaughan

Hi Wilhemina,

Thank you for your kind words! We’re glad your experience was quick, easy, helpful, and efficient. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!

CAS

Rated 5 out of 5 stars

I ordered an induction cooktop and the…

I ordered an induction cooktop and the entire process was extremely easy, well organized and very efficient. I got an excellent price on an open box unit which was in perfect condition. I appreciated the free delivery to Niagara-on-the-Lake.

19 June 2026
Canadian Appliance Source - Vaughan logo

Reply from Canadian Appliance Source - Vaughan

Hi Penny,

Thank you for your kind review! We're so glad to hear the process was easy and efficient, and that you were happy with the condition and value of your open box induction cooktop. We truly appreciate your business and are glad the delivery to Niagara-on-the-Lake worked out smoothly. Thank you for choosing CAS—we look forward to serving you again in the future. Please keep us in mind, and feel free to recommend us to your family and friends!

CAS

Rated 5 out of 5 stars

Excellent sales service

Excellent sales service, delivery date and set up instructions. Delivery personnel efficient, kind and polite. I have recommended your company to friends who also have northern locations. Very well done.

18 June 2026
Canadian Appliance Source - Vaughan logo

Reply from Canadian Appliance Source - Vaughan

Hi Jo,

Thank you for your wonderful review and for choosing CAS! We're delighted to hear you were pleased with the sales service, delivery experience, and support from our team. It's especially rewarding to know you've already recommended us to friends—we truly appreciate your trust and support. We look forward to serving you again in the future, and thank you for helping spread the word about CAS!

CAS

Rated 5 out of 5 stars

Happy with our purchase so far

Happy with our purchase so far. Delivery was quick and professional. Old appliance removal and installation of the new refrigerator was smooth.

14 June 2026
Canadian Appliance Source - Vaughan logo

Reply from Canadian Appliance Source - Vaughan

Hi Dylan,

Thank you for choosing CAS and for your kind review! We're pleased to hear you're happy with your purchase and that the delivery, installation, and old appliance removal all went smoothly. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs and feel free to recommend us to your family and friends!

CAS

Rated 5 out of 5 stars

I am so pleased by services provided by CAS

I am so pleased by services being provided by CAS and RAJAYSUR YUDISH has been so helpful with our delivery services.

Also not to forget our sales person Adib from vaughan had been amazing.

Thank you for the best services.

17 June 2026
Unprompted review
Canadian Appliance Source - Vaughan logo

Reply from Canadian Appliance Source - Vaughan

Hi Sahar,

Thank you for your wonderful feedback! We're delighted to hear that Rajaysur provided excellent delivery service and that Adib made your purchasing experience a great one. We truly appreciate your business and look forward to serving you again. If you know any family or friends shopping for appliances, we'd be honoured if you recommended CAS to them.

CAS

Rated 5 out of 5 stars

Great prices - and service to match.

Great pricing and service. Very transparent with what to expect in regards to my delivery. Prompt responses to emails and inquiries. Couldn’t ask for anything more.

5 June 2026
Canadian Appliance Source - Vaughan logo

Reply from Canadian Appliance Source - Vaughan

Hi Al,

Thank you for your kind words and for choosing CAS! We're thrilled to hear that you appreciated our pricing, service, and clear communication throughout the delivery process. We truly value your business and look forward to helping you again in the future. If family or friends are in the market for appliances, we'd be grateful if you recommended CAS to them!

CAS

Rated 5 out of 5 stars

Great service

Best price and service including quick delivery turnaround and installation.

12 June 2026
Canadian Appliance Source - Vaughan logo

Reply from Canadian Appliance Source - Vaughan

Hi Daniela,

We are delighted you had a positive experience with our pricing, service, delivery, and installation. Thank you for your kind words!

CAS

Rated 5 out of 5 stars

Kind seller helping and best advising

Kind seller helping and best advising

7 June 2026
Canadian Appliance Source - Vaughan logo

Reply from Canadian Appliance Source - Vaughan

Hi Farah,

Thank you for your kind review! We're happy to hear you received helpful service and good advice from our team. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends as well!

CAS

Rated 5 out of 5 stars

Amazing experience

Amazing experience!
Our old fridge broke and we were urgently looking for a new one. CAS has big variety of new and used fridges for very good prices! The most impressive part - they managed to deliver the new fridge the same day!
Well done!

6 June 2026
Canadian Appliance Source - Vaughan logo

Reply from Canadian Appliance Source - Vaughan

Hi Igor,

Thank you for choosing CAS! We're glad we could help quickly when you needed a new fridge and that our same-day delivery made a difference. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!

CAS

Rated 5 out of 5 stars

Highly recommend

Bought our new Whirlpool refrigerator on a Saturday and it arrived, as scheduled, on Monday. The purchase experience was quick, easy, and priced below competitors. The delivery was friendly and efficient with removal of the old refrigerator included. Would highly recommend Canadian Appliance Source to family and friends.

26 May 2026
Canadian Appliance Source - Vaughan logo

Reply from Canadian Appliance Source - Vaughan

Hi Laurie,

Thank you for the fantastic review! We're delighted to hear that your refrigerator purchase was quick, easy, and competitively priced, and that the delivery experience met your expectations. We truly appreciate your business with CAS and your recommendation to family and friends. We look forward to serving you again for your future appliance needs!

CAS

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look