Super easy transaction very fast and efficient. One call and done. I followed up several times to verify order completion and delivery but that was completely unnecessary. Very different from experi... See more
Company replied
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Super easy transaction very fast and efficient. One call and done. I followed up several times to verify order completion and delivery but that was completely unnecessary. Very different from experi... See more
Company replied
The salesperson was very professional. Always kept us informed as to the delivery and followed up afterwards. The 2 delivery drivers were also very courteous and placed the equipment as instructed w... See more
Company replied
We had already done our research and knew what product we wanted to buy - the exact replacement for a stacked washer/dryer for our condominium. We went to CAS primarily for the free delivery, installa... See more
Company replied
Great selection of top end appliances. Knowledgeable and friendly staff. Fast delivery and best prices.
Company replied
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
A word to describe Canadian Appliance Source would be UNIQUE. Our ability to stand apart lies with our two million online impressions we receive each day, our fully customized internal software that not only ensures customer satisfaction during each stage of their experience with us, but also a dream to work with for our employees. As you can see, our vision of customization goes far beyond just our sales experience with each customer. It trickles into the very meticulously created displays for each store to ensure that all products are displayed and presented to a higher quality than expected.
Working at Canadian Appliance Source offers staff the opportunity to improve each and every day. We believe in our values of respect, improvement, responsibility, and commitment to customer satisfaction and ensure that employees are given the tools and resources to live these values each day, at every store, at every level in the company.
27 Director Crt., Unit 1, L4L4S5, Vaughan, ON, Canada
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Great service in-store (we were helped by the manager!), quick delivery, beautiful product, reasonable prices, and skilled and efficient and highly personable delivery and installation crew.

Reply from Canadian Appliance Source - Vaughan
Great selection of top end appliances. Knowledgeable and friendly staff. Fast delivery and best prices.

Reply from Canadian Appliance Source - Vaughan
Fast prompt service and delivery. Made whole transaction easy buying a new fridge.

Reply from Canadian Appliance Source - Vaughan
Very bad experience I would never buy from this again. I will tell every family that you guys are the worst customer service ever you made a flood in my house when you took my existing washer and dryer out of my house and you guys are not taking any responsibility for this as I have videos and pictures.

Reply from Canadian Appliance Source - Vaughan

Reply from Canadian Appliance Source - Vaughan
all went good just missing my appliance guide, did not get it, a mail out would be appreciated Thanks

Reply from Canadian Appliance Source - Vaughan
The salesperson was very professional. Always kept us informed as to the delivery and followed up afterwards.
The 2 delivery drivers were also very courteous and placed the equipment as instructed without any issues.
thank you.

Reply from Canadian Appliance Source - Vaughan
Rajesh provider great sales support, the online process was easy and delivery was smooth.

Reply from Canadian Appliance Source - Vaughan
A place with expertise and a great selection. We trust it with all our major appliances purchases.

Reply from Canadian Appliance Source - Vaughan
I ordered an induction cooktop and the entire process was extremely easy, well organized and very efficient. I got an excellent price on an open box unit which was in perfect condition. I appreciated the free delivery to Niagara-on-the-Lake.

Reply from Canadian Appliance Source - Vaughan
Excellent sales service, delivery date and set up instructions. Delivery personnel efficient, kind and polite. I have recommended your company to friends who also have northern locations. Very well done.

Reply from Canadian Appliance Source - Vaughan
Happy with our purchase so far. Delivery was quick and professional. Old appliance removal and installation of the new refrigerator was smooth.

Reply from Canadian Appliance Source - Vaughan
I am so pleased by services being provided by CAS and RAJAYSUR YUDISH has been so helpful with our delivery services.
Also not to forget our sales person Adib from vaughan had been amazing.
Thank you for the best services.

Reply from Canadian Appliance Source - Vaughan
Great pricing and service. Very transparent with what to expect in regards to my delivery. Prompt responses to emails and inquiries. Couldn’t ask for anything more.

Reply from Canadian Appliance Source - Vaughan
Best price and service including quick delivery turnaround and installation.

Reply from Canadian Appliance Source - Vaughan

Reply from Canadian Appliance Source - Vaughan
Amazing experience!
Our old fridge broke and we were urgently looking for a new one. CAS has big variety of new and used fridges for very good prices! The most impressive part - they managed to deliver the new fridge the same day!
Well done!

Reply from Canadian Appliance Source - Vaughan
Bought our new Whirlpool refrigerator on a Saturday and it arrived, as scheduled, on Monday. The purchase experience was quick, easy, and priced below competitors. The delivery was friendly and efficient with removal of the old refrigerator included. Would highly recommend Canadian Appliance Source to family and friends.

Reply from Canadian Appliance Source - Vaughan
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