Canadian Appliance Source - Victoria Reviews 

679
TrustScore 4.5 out of 5

4.5

2401D Millstream Rd., Unit 109, V9B3R5 Victoria, BC, CA


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Rated 5 out of 5 stars

Rabia, our sales person was very through and attentive to our needs for a new refrigerator and stove, and did her best to get us the lowest price. As we did not have a working refrigerator, it was as... See more

Rated 5 out of 5 stars

Our fridge was delivered earlier than expected! Which was a pleasant surprise! We did have a little trouble getting our sub zero fridge removed but all turned out well in the end!The service rep was v... See more

Company replied

Rated 5 out of 5 stars

Our sales lady was very clear and most helpful with my wife who was in charge of the purchase. I just handle the money. The delivery guys were prompt and concise. The price was competitive and the wif... See more

Rated 3 out of 5 stars

I knew what model I wanted and they had it in stock unlike all the other dealers who were saying 3 to 5 months. I would rate 5 stars except they do not have a delivery service to my area. The company... See more


Company details

  1. Appliance shop

About Canadian Appliance Source - Victoria

Written by the company

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Contact info

  • 2401D Millstream Rd., Unit 109, V9B3R5, Victoria, BC, Canada

  • 2509992433

4.5

Excellent

TrustScore 4.5 out of 5

679 reviews

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4.5

All reviews

(679)

7,884 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience!

The man who did the installation was friendly and quick. There was minimal disruption to my day. Everyone I spoke to on the phone was friendly and helpful. I will definately use your company again in the future. Thank you

3 July 2023
Rated 1 out of 5 stars

Had to take the full day off to have a…

Had to take the full day off to have a fridge delivered, then was not told at the time of purchases that. I would have to move and disconnect fridge. Was told that the fridge would have to be empty before the delivery people came this is ok for the fridge part not the frozen where we have frozen food. Was given almost 5 hour window to have frozen food thawing. Then to Waite for at least 4 hours before connecting the new fridge. I can tell you that even in my coolers the food was going soft at the end of this time line. None of this was told to me to prepare in advance it was only when I called to confirm that morning that I was told about this. This is not acceptable when we are dealing with food the delivery should be with in an hour so we can a lot the set up time for the new fridge with out food going bad it was a very hottttt day to have food out.we are not dealing with appliances that can wait. This was a replacement fridge for a three year old fridge that the repair was more that than getting a new one so the fridge was full, this was explained at time of purchase . The delivery people were amazing when they came. I am very disappointed in the store for not informing me of this 4 to 6 hour time allowance for delivery and having to get someone before hand to disconnect the fridge it’s a built in so more time with out power and starting to thaw food. Had to get my husband to come in from work and a friend to come by to move the fridge to disconnect. If this was explained in store we would have done it before him going to work. I will not be using your company again or referring you we are contractors /owners and deal in large apartment builds and are sourcing out companies to supply appliances for the units.
I was not informed I have no missed calls the only call I received was 1/2 before they came to tell me they were on the way. I called your company to confirm the details at 9:30. And only then did I find out about the disconnection of the fridge. This is a time senso appliance that should be delivered in a timely fashion for food safety not a appliance that can Waite all day!

3 July 2023
Canadian Appliance Source - Victoria logo

Reply from Canadian Appliance Source - Victoria

Hello Antonia,

Thank you for taking the time to share your feedback.

We regret to learn that your experience has been less than adequate.

Please understand the routing/time windows are completed by our delivery carrier and not CAS.

Time windows are created based on what delivery locations our carrier is going to on a particular day.

Moreover, a 4-hour window is provided to customers to accommodate for unexpected delays and ensure that deliveries are being completed within the planned window.

Unfortunately, we do not give specific delivery times to customers.

Kindly note that the delivery time window would have been communicated to you in the evening prior to the delivery and adequate arrangements could have been made in regards to disconnecting the fridge.

Thank you,
SJ
CAS

Rated 5 out of 5 stars

From sales to delivery

From sales to delivery, everything was handled well. The two gentlemen that made the delivery were very polite and helpful.

23 June 2023
Rated 5 out of 5 stars

Siddhart Madan Service

Siddhant Madan provided us with excellent service. We had a delivery mishap and he fixed it right away. I'm happy we got our purchase through him. He is a great employee

27 June 2023
Rated 4 out of 5 stars

Easy & helpful buying Experience!

Finding a new appliance can be a daunting experience with all of the new makes and models and options on todays' appliances. CAS salespeople are well informed and do a great job of finding exactly what you're after at a competitive price to ensure you get a great deal and are well protected on the warranty side.

21 June 2023
Rated 4 out of 5 stars

Sales representative very patient and helpful.

I found the sales representative very approachable and patient. I was given his dirrect line so I could ask questions. Even when I was going to cancel my order because my dryer would not fit on the washer I had purchased , he said no problem and put a hold on the payment. In the end I purchased a compatable dryer to match the washer through the same agent . I was very pleased with my exchanges with this company. Delivery arrangements was explained repetedly and was carried out as expected except an unexpected time delay.

23 June 2023
Rated 2 out of 5 stars

We bought a $4000,

We bought a $4000,. side-by-side fridge/freezer, service there was good, delivery was great, but when we went back to get help on buying a door and shelf for inside the fridge/freezer that's where the customer service went BAD! they refused to help in anyway, because of that we wont be back or recommend the store.

14 May 2023
Canadian Appliance Source - Victoria logo

Reply from Canadian Appliance Source - Victoria

Dear Linda,

Thank you for taking the time to share your feedback.

We would very much appreciate your feedback on the above rating and how we could have done better.

Would you please contact our After-SalesTeam at casreviews@caslp.ca to provide more information regard your experience with getting assistant for the parts?

Our sincere apologies for your experience.


Thank You,
W.L
CAS

Rated 5 out of 5 stars

Excellent customer service!

The sales person Brad, was very helpful. The communication for the delivery was excellent.
The delivery drivers were there ahead of schedule which was very appreciated. I would not hesitate to buy from CAS again.

9 June 2023
Rated 5 out of 5 stars

It's been excellent experience with CSA…

It's been wonderful experience with CSA representative Mr. SIDDHANT Madan beating all minimum cost in canada for all my required products, though it took bit time to finalize all cost but I am very happy to buy from CAS though reviews of CAS were not impressive but I took chance and got Items on paper Under great cost. I will follow-up with CAS for delivering as per my need date.

8 June 2023

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