We just recently purchased a washing machine from Canadian appliance source and it was one of the best experiences we’ve had in years. They were able to help us as soon as we walked in the store and t... See more
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Great customer service, delivery received on time. Thanks to delivery personal very professional, and friendly. Excellent prices. They should advertise more, I was not aware of this location until I w... See more
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The people we dealt with were very nice and informative. They did what they said they would do. Deliveries were on time, quick, but still very careful.
Sales person was very knowledgeable. Delivery people were excellent and took care not to damage my walls as it was a tight squeeze to get the fridge with the angles and up the stairs.
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Company details
About Canadian Appliance Source - Winnipeg
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1585 Kenaston Blvd., Unit 6, R3P2N3, Winnipeg, MB, Canada
- 2042899685
4.4
Excellent
2k reviews
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Great customer service
Great customer service, delivery received on time. Thanks to delivery personal very professional, and friendly. Excellent prices. They should advertise more, I was not aware of this location until I went on the internet.
29 July 2026
Reply from Canadian Appliance Source - Winnipeg
Hi Joyce,
Thank you for your wonderful review! We're thrilled to hear you had such a positive experience with our customer service, timely delivery, and excellent prices. We truly appreciate your kind words about our professional and friendly delivery personnel. We're also grateful for your feedback regarding advertising and will certainly consider it.
CAS
The people we dealt with were very nice…
The people we dealt with were very nice and informative. They did what they said they would do. Deliveries were on time, quick, but still very careful.
29 July 2026
Taya the salesperson was nice to deal…
Taya the salesperson was nice to deal with and didn't pressure anything. The delivery company was good as well.
27 July 2026
Reply from Canadian Appliance Source - Winnipeg
Hi Doug,
Thank you for your wonderful review! We're so pleased to hear that Taya provided a pleasant, no-pressure experience and that the delivery company was good as well. We truly appreciate your business.
CAS
The purchasing of the Speed oven
The purchasing of the product went smoothly with Maseeka!!
The delivery was on time and the guys were very helpful!!
30 July 2026
Reply from Canadian Appliance Source - Winnipeg
Hi Bob,
Thank you for your wonderful feedback! We're delighted to hear Maseeka made your purchasing experience smooth and that our delivery team arrived on time and provided helpful service. We truly appreciate your business and look forward to serving you again. If your family or friends are shopping for appliances, we'd be grateful if you recommend CAS to them!
CAS
It was a wonderful experience
It was a wonderful experience. What we were looking for was in stock and there was no pressure to buy. The delivery was seemless, they arrived within the expected delivery window, explained what they were doing, and never over explained anything. Overall it was a great experience, and I definitely recommend them.
21 July 2026
Reply from Canadian Appliance Source - Winnipeg
Hi Laurie,
Thank you for your wonderful review! We're thrilled to hear you had such a positive experience from shopping with us through to delivery. We're glad our team provided a pressure-free experience and that the delivery process was smooth and professional. We truly appreciate your business and your recommendation. We look forward to serving you again and would be grateful if you continue to share CAS with your family and friends!
CAS
Maseeka was wonderful to deal with and…
Maseeka was wonderful to deal with and answered all our questions while in the showroom and by email afterwards. Delivery was efficient and on time.
28 July 2026
Reply from Canadian Appliance Source - Winnipeg
Hi CJ,
Thank you for your great review! We're delighted to hear Maseeka provided excellent support in the showroom and continued to assist you with your questions afterward. We're also glad your delivery was efficient and on time. We truly appreciate your business and look forward to serving you again. If your family or friends are looking for appliances, we'd be grateful if you recommend CAS to them!
CAS
Sales person was very knowledgeable
Sales person was very knowledgeable. Delivery people were excellent and took care not to damage my walls as it was a tight squeeze to get the fridge with the angles and up the stairs.
19 July 2026
Reply from Canadian Appliance Source - Winnipeg
Hi Joy,
Thank you for choosing CAS and for taking the time to share your experience! We're so glad our sales team was able to help and that our delivery crew handled your new fridge with such care. We truly appreciate your business and look forward to serving you again. If your family or friends are looking for appliances, we'd be grateful if you recommended CAS to them!
CAS
Michael was polite and professional
Michael was polite and professional. Answered all our questions. Highly recommend.
24 July 2026
Reply from Canadian Appliance Source - Winnipeg
Hello Warren
It is wonderful to know that our team provided such helpful and knowledgeable support when answering all of your questions!
We look forward to working with you again on your next project.
Best regards,
CAS
Reply from Canadian Appliance Source - Winnipeg
Hi James,
Thank you for your kind review! We're delighted to hear that you found our salesperson friendly and were pleased with our pricing and service. We truly appreciate your business.
CAS
Our fridge height was limited
Our fridge height was limited, width wasn’t. Taya Woo Check online to see if there were other fridge manufactures that could meet our needs. Arrange our delivery & had no issues. Thank you
4 July 2026
Reply from Canadian Appliance Source - Winnipeg
Hello Glenn
We are happy that Taya was able to research the ideal dimensions online to match your specific layout constraints and ensure a flawless delivery.
We look forward to helping you with any future appliance needs!
All the best,
CAS
Very well informed sales agent who…
Very well informed sales agent who helped me make my decision. The agent kept me informed all the time, so I had nothing to worry about. Delivery was quick, the team did their job perfectly. The range works fine.
25 June 2026
Reply from Canadian Appliance Source - Winnipeg
Hi Zoran,
Thank you for your kind review and for choosing CAS! We're delighted to hear our sales team kept you informed throughout the process and helped you make the right choice. We're also pleased your delivery went smoothly. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends. Enjoy your new range!
CAS
The sales associate was very easy to…
The sales associate was very easy to deal with. Polite, charming, helpful and no hard sell. 6/5 for her and deserves to be recognized for her stellar work.
26 June 2026
Reply from Canadian Appliance Source - Winnipeg
Hi Adam,
Thank you for your wonderful review and for choosing CAS! We're thrilled to hear you had such a positive experience with our sales associate and truly appreciate your kind recognition of her service. We value your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs and feel free to recommend us to your family and friends!
CAS
We just recently purchased a washing…
We just recently purchased a washing machine from Canadian appliance source and it was one of the best experiences we’ve had in years. They were able to help us as soon as we walked in the store and the process of purchasing was quick and easy. They also offer free delivery and pick up of old appliances, which was very helpful. We will definitely shop there again.
17 June 2026
Reply from Canadian Appliance Source - Winnipeg
Hi Robin,
Thank you for choosing CAS and for your wonderful feedback! We're delighted to hear your washing machine purchase was quick, easy, and one of your best experiences in years. It's great to know our team was able to assist you right away and that the delivery and old appliance pickup added convenience. We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Winnipeg
Hi Wendy,
Thank you for choosing CAS and for your kind feedback! We're thrilled to hear you'll be shopping with us again. We truly appreciate your business and look forward to serving you in the future. Please keep CAS in mind for all your appliance needs, and feel free to recommend us to your family and friends!
CAS
Overall good experience with a few minor wrinkles
Ordering my range and dishwasher from CAS was very straightforward. I was able to get comprehensive information and reviews from their website, choose and purchase appliances, and set up my delivery date online. The delivery process was a bit confusing, because I specified a date, but then it asked for a "window of time" after that. Once we got past that it was smooth sailing. They gave a 3 hour delivery window the night before, and showed up within the window. If more notice could be given of the 3 hour window, it would make it easier to juggle the rest of life!
18 June 2026
Reply from Canadian Appliance Source - Winnipeg
Hi Ron,
Thank you for your kind feedback! We’re happy to hear our team was helpful and kind and that you had a great delivery experience. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to family and friends.
CAS
Pleased with the experience.
The sales assistance was helpful, courteous & accurate. The delivery experience was likewise timely & courteous.
4 June 2026
Reply from Canadian Appliance Source - Winnipeg
Hi,
Thank you for your kind review! We're pleased to hear our sales team was helpful and accurate, and that your delivery experience was timely and courteous as well. We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again, and we’d be grateful if you shared your experience with family and friends!
CAS
Both Mike Wiu and Arwyn were very…
Both Mike Wiu and Arwyn were very helpful and courteous in the sale of our appliances,Excellent followup. I am very happy with their services.
Thank you
12 June 2026
Unprompted review
Reply from Canadian Appliance Source - Winnipeg
Hi George,
Thank you for your kind feedback! We're glad to hear Mike Wiu and Arwyn were helpful, courteous, and provided excellent follow-up throughout your purchase. We truly appreciate your business and are happy to know you're satisfied with the service you received. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
Excellent sales, delivery and installer services.
Sales staff were very helpful in selecting our dishwasher and in keeping us informed of status of order and delivery/install options.
Delivery men were prompt and friendly.
Installer was knowledgeable and performed the job quickly and with no problems.
1 June 2026
Reply from Canadian Appliance Source - Winnipeg
Hi David,
Thank you for your kind review and for choosing CAS! We're pleased to hear our sales team, delivery crew, and installer all helped make your dishwasher purchase a smooth experience. We truly appreciate your business and look forward to serving you again in the future. If family or friends are in need of appliances, we'd be grateful for your recommendation.
CAS
Reply from Canadian Appliance Source - Winnipeg
Hi Joe,
Thank you for choosing CAS! We’re glad to hear you had a positive experience with both our sales and delivery teams. We truly appreciate your business and look forward to serving you again in the future. If family or friends are shopping for appliances, we’d be grateful for your recommendation.
CAS
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