53 min for at komme igennem til Canal digital det er for ringe
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I too have found this company to be absolutely the worst I have experienced. I was persuaded by a seller in Rosengaard centre in Odense to get a TV-box from Canal Digital, s... See more
Company replied
The picture quality is perfect and there are quite a lot of film channels, and that pleases me. What I would like to see are the Swedish and Norwegian channels, they are more up to date with Britis... See more
Company replied
I changed from Yousee to Canal Digital a few weeks ago, because I want to watch the big football leagues, especially La Liga. This I told the CD-salesmen (talked to several) and of course, they unders... See more
Company replied
Company details
Information provided by various external sources
Hos Canal Digital vil vi give dig den bedste kundeservice. Du kan derfor komme i kontakt med os på www, telefon, chat og sociale medier ugens syv dage. Spørg og få svar på vores Facebook-side "Canal Digital Danmark" alle hverdage 9 - 20 og 10 - 17 weekender og helligdage.
Contact info
Stationsparken 26, 2600, Glostrup, Denmark
- 70 13 19 19
- info@canaldigital.dk
- www.canaldigital.dk
53 min for at komme igennem til Canal…
53 min for at komme igennem til Canal digital det er for ringe
20 January 2021
Unprompted review
Reply from Canal Digital Danmark
Hej Jakob
Mange tak for din anmeldelse.
Jeg er ked af at høre, at du skulle vente længe på at komme igennem til os.
Vi prøver så godt vi kan, at få hjulpet alle vores kunder når de ringer ind til os. Vi har desværre ekstra travlt for tiden, hvilket betyder, at der er ventetid på linjerne, og nogle gange er denne ventetid lang. Det beklager jeg selvfølgelig meget.
Jeg håber, at du fik den hjælp du havde brug for. Ellers må du meget gerne tage kontakt til os igen. Det kan du evt. gøre via vores chatfunktion på www.canaldigital.dk.
Jeg beklager ulejligheden.
Du ønskes en god dag!
Med venlig hilsen
Amalie
Canal Digital
Worst, most deceitful and unhelpful company I have ever encountered
I too have found this company to be absolutely the worst I have experienced.
I was persuaded by a seller in Rosengaard centre in Odense to get a TV-box from Canal Digital, since then I could see Eurosport and Eurosport 2.
He swore that I would be able to see everything I was able to see on my tv-box from YouSee. I only saw Murdoch Mysteries from TV2 Charlie and I saw them from the archive, i.e. recorded episodes, since they sent the series at 5 and 6 in the morning and I couldn't get up that early.
But when I got the box it turned out that they didn't have this series in their archive so I couldn't see it. It was the only series I wanted to see, I also wanted to see news and text TV.
When I wrote to Canal Digital they replied and admitted that there were several series which they did not have the rights to, including Murdoch Mysteries, I confronted the seller with this and he said he hadn't known about that. Is it reasonable that the sellers are ignorant about what the tv-box can and can't offer?
Also when I tried to get out of the arrangement I was informed that there was a 6-months' binding. The seller had said that the first three months were free but had said nothing about being bound for six months so I couldn't get out of it.
The firm said I had to complain to them, but when I did this my complaint was rejected.
On the second day when I came home, the TV box did not work. Nothing I did helped. So I only got to see a little news for one day. The text TV didn't work, though they said it would come later. However, later the box did not work.
I got a new box from YouSee but was not allowed to return the Canal Digital box. It is packed away since it was useless and had stopped working.
Also, I have not been told how much unlawful money they plan to take from my account, and how long will they do so?
If Canal Digital replies to this review, please tell me how much you plan to deduct from me.
To sum up, the faults/illegalities of this company were as follows:
1) Lured to buy the tv-box based on false information about what could be seen in the archive
2) Not told about 6 month-binding
3) Tv-box stopped working after one day
10 November 2020
Unprompted review
Reply from Canal Digital Danmark
Dear Iona
Thank you for your feedback.
I am sorry to hear that you feel lured into subscribing to Canal Digital. Our top priority is to match our customers needs within our guidelines and system access. It is a duty to inform potential customers about the content and features included in the subscription. I'm sorry if the information was conveyed in such a way that it was to be misunderstood.
It is indeed very unfortunate that Murdoch Mysteries is broadcasted in such an early time frame on TV2 Charlie. We unfortunately do not have rights to make series and other programmes from DR or TV2 channels available on our TV archive.
We definitely want to find a solution that can give you the features and access that you want. I assume that you haven't gotten a satellite dish installed since you cannot access Text TV. I can inform you that with such an installation, you could gain access to the Text TV feature. With a harddisc for the TV-box you could record the Murdoch Mysteries to watch later on, since it's broadcasted so early in the morning.
I welcome you to give us a call on our customer service number +45 7013 1919. Our opening hours are 9 A.M. - 20 P.M. all weekdays. We would love to chat with you and fortunately find an appropriate solution for you.
We look forward to hearing from you.
Kind regards,
Amalie
Canal Digital
Manipulative sales!
I have to say, that this company is just really the most manipulative company that I have encountered in the last 13 years! No matter what they offer, you should know that over 50 % of what they offer on the phone has hidden prices and they don't tell you about it when they sell you the product. They also will not tell you your rights and possibilities that you have, when you agree to buy something. F.ex they do NOT tell you, that the moment you have activated your online account, you are bound to 6 months of deal and cannot get out of it. But, you will not really know what you got in your package, until you log in. They even encourage you to logg in as soon as you have hang up the phone with them! It is a twisted circle that they use to lock people in 6 months of paying for something they were lied about that they will get! A nice - Thank you, but not interested- and hang up the phone right away, will save you lots of stress, money and you will not feel like a fool, when you realize that they lied and manipulated you!
AND, you cannot complain! YAY!!! Isn't that AWESOME :-D!?
You can only complain to naevneneshus.dk, if the product costs more than 800 kr!
I say, keep away from another capibeast (Capitalistic Beast) :-)
Peace everyone and take care <3
27 April 2020
Unprompted review
Reply from Canal Digital Danmark
Dear Dhurata
Thank you for your feedback.
I am very sorry to hear that you have had a bad experience with us.
I have come across this kind of misunderstanding between a costumer and a salesman before. I know that some of our sellers present an average monthly price that applies in the minimum period of 6 months. If you are offered a two month free period, they will divide the remaining price out on 6 months, which will add up with the average price per month during the 6 months.
This is true, but regarding your invoices, you will not be charged the first two months. The remaining time, you will be charged with the normal price of the TV-package. The price is still the same as offered, but appears a little different, and can therefore cause confusion.
As for the cancellation of the subscription, the binding agreement starts from the moment your equipment has been installed in your home, not from the moment you sign in on our website.
I am sorry if this has not been communicated in a better way, so that you understood your rights from the begining.
Kind regards
Amalie
Canal Digital
Scumbag company
Haven't been using it since mid December and still der there's several ppw post on my bill. Of course there is no explanation on my bill of what it is.
22 February 2020
Unprompted review
Reply from Canal Digital Danmark
Hello Søren
Thank you for your feedback.
I found your subscription in our system. I understand the confusion about the PPV charges on your bill, but I will do my best attempt to explain it to you.
When the seller placed an order on you, he accidentally started 2 different subscriptions. Obviously, we had to close one of the subscription, so we closed the subscription that didn't contain your TV-boxes. The problem was, that the subscription we closed had 8 rental movies registered, which we needed to charge you for. My colleague therefore entered the 8 PPV Events on your current subscription. PPV stands for Pay Per View.
The PPV's on your bill are the movies you rented.
Have a great day.
Kind regards,
Amalie
Canal Digital
They sold me a three-legged goat
I changed from Yousee to Canal Digital a few weeks ago, because I want to watch the big football leagues, especially La Liga. This I told the CD-salesmen (talked to several) and of course, they understood completely! Now, quite by chance, I hear, that the "Sportspakke" with TV2 Xtra will not be delivered from the start in January 4 (if at all!), to all the CD-customers (including me), who receive their signal through internet. They knew perfectly well that this was so in my case, but Canal Digital chose to keep this a secret. I've been a satisfied customer for years (summerhouse), but this is genuine fraud. Yes...FRAUD. John Jensen, Brønshøj, DK
17 December 2019
Unprompted review
Reply from Canal Digital Danmark
Hi John
I am sorry you have had this experience with us, since this is not our intention!
First, I will say, that both TV3 Max and TV2 Sport X is expected to go live on streaming by January. But a specific date I unfortunately cannot give you.
I will let you feedback go to our sales department, since we should never promise something that we cannot keep. Once again, I am sorry for this.
Wishing you a merry Christmas and a happy new year.
Mie, Canal Digital
Total scam and poor service
Scam service, takes money out of your bank without a warning. Think twice before you give your details to this company
28 October 2019
Unprompted review
Reply from Canal Digital Danmark
Hello KingKompilation
Thank you for taking yourtime to review.
I am sorry you feel that we are a scam service. We do not take money out without warning, either via an invoice or direct debit. I cannot review your case to see where it has gone wrong since I cannot look you up in our system. If you could send an email to info@canaldigital.dk with your customer number og telephone number, so I can find you in our system, then I would be happy to review your case to see where the misunderstanding has occurred and hopefully find a solution that can make all happy.
Kind regards
Jesper, Canal Digital
Trust worthy
Have been a customer for over ten years and have never been dissapointed
28 September 2016
Unprompted review
Reply from Canal Digital Danmark
Hi Elisabeth
Thank you for the recommendation.
We really appreciate that you have taken the time to review our service, and that you are satisfied and think we are trust worthy is very good to hear.
You are always welcome to contact us, both if you need some techical assistance, or if you have questions about your subscription. You can also contact us online at both Facebook https://www.facebook.com/CanalDigital or at our chat which you can finde on our homepage: http://www.canaldigital.dk/Kontakt/
Best Regards
Mikkel
Canal Digital
Reply from Canal Digital Danmark
Hejsa Anders
Tak for din og fruens anmeldelse.
Nu hvor jeg alligevel skriver til dig, vil jeg lige gøre dig opmærksom på, at du kan få endnu mere ud af dit abonnement hos Canal Digital, hvis du kobler din HD Entertain Mini box til internettet. Så kan du benytte vores streaming tjeneste GO direkte på dit TV, og blandt andet få adgang til ugearkivet, så du kan se udsendelser fra udvalgte kanaler når det passer dig. Du kan læse mere her: https://www.canaldigital.dk/canal-digital-go/go-plus/ugearkiv
Hvis du har brug for hjælp til det ovenstående, eller har nogen spørgsmål, er du meget velkommen til at kontakte os. Du kan også få svar på Facebook: https://www.facebook.com/CanalDigital, eller via. chatten fra kl. 08-17 i hverdage, som du kan finde her: http://www.canaldigital.dk/Kontakt/
Mvh. Mikkel
Canal Digital
Grelt service
their is always someone that Can Help when I'm having problems with t.v
and it helps so much when they can speak English;-)
26 May 2016
Unprompted review
Reply from Canal Digital Danmark
Hi Joyce
Thank you for reviewing us.
We are pleased to hear, that you are satisfied with our customer service, and that you have been able to get the help you needed when necessary.
All our customer service agents, should be able to help you in English, so you are always welcome to contact us, both if you need some help, or if you just have a quick question.
We are also available online, where you can find and contact us on Facebook: https://www.facebook.com/CanalDigital, or on our chat from 08-17 on weekdays: http://www.canaldigital.dk/Kontakt/
Best Regards
Mikkel
Canal Digital
Reply from Canal Digital Danmark
Hejsa Ricki
Vi takker for din flotte anmeldelse.
Dejlig at du har et godt indtryk af vores kundeservice. Det er vigtigt for os, at kunne yde den bedste kundeservice på markedet, så det er altid fedt når vores kunder roser os på dette punkt.
Du skal altid være velkommen til at kontakte os. Husk at du også kan få hjælp online, vi er tilgængelige på både Facebook: https://www.facebook.com/CanalDigital, eller via. chatten fra kl. 08-17 i hverdage, som du kan finde her: http://www.canaldigital.dk/Kontakt/
Mvh. Mikkel
Canal Digital
FRAUD
If I can give you "ZERO STAR" for your service - I will gladly do that! I pay kr. 792,75 every month for a FULL PACKAGE with Canal Digital and all I now get is a BLACK SCREEN and other canals that I am NOT INTERESTED in. My job is to ensure full payment to CANAL DIGITAL in a timely manner - Your job is to ensure that I get what I have paid for! Anything else is a FRAUD - In a criminal court you will not only need to refund my payment but have to pay compensation to me for NOT honouring your part of our contract. I have instructed my lawyer to look into this matter. I look forward to receiving a response from Canal Digital. Yours sincerely / A VERY UNSATISFIED CUSTOMER
8 February 2016
Unprompted review
Reply from Canal Digital Danmark
Hi Ronnie
We are terribly sorry, that our customers have not been able to watch the channels produced by Discovery.
The reason is, that we were to renew our agreement with Discovery per the 1st of Febuary. But the price that was demanded for their channels, were simply too high for us to accept, since it would have meant that our customers were going to have to pay a lot more for the packages. For that reason we chose to keep on negotiating, in hope that we could get a better agreement. But meanwhile we were not allowed to distribute the channels.
I am happy to tell you, that we now have a new agreement, and that the channels are back in action. While the channels were missing, we chose to compensate our customers with access to other content. In your case we have given you access to 10 free movies on our streaming service GO, which have a value up to 499 DKK. We have furthermore decided, that our customers will keep access to the compensation for the rest of Feburary.
Best Regards
Mikkel
Canal Digital
God service!
3 November 2015
Unprompted review
Reply from Canal Digital Danmark
Hej Christian
Vi takker for din anmeldelse.
Dejligt at du roser os på vores kundeservice, den er også meget i fokus hos Canal Digital. Og 5 stjerner er jo altid dejligt at få, det sætter vi også pris på.
Jeg håber også at du er glad for dit abonnement på TV kanalerne, og at du får brugt de forskellige muligheder hos Canal Digital, som f.eks. vores streaming tjeneste GO.
Skulle du få brug for at kontakte os, er der også hjælp at finde både på Facebook: https://www.facebook.com/CanalDigital, eller via. chatten fra kl. 08-17 i hverdage, som du kan finde her: http://www.canaldigital.dk/Kontakt/
Mvh. Mikkel
Canal Digital
relyability
lack of stations programming on TV. unable to tape programs for later seeing.
otherwise everything OK
27 October 2015
Unprompted review
Reply from Canal Digital Danmark
Hi Klitgaard
Thank you for the review.
I can see that you have our HD Entertain Center receiver, so you should definitely be able to record the programmes you want, from any of the channels in your subscription.
You should be able to record, by either pressing the record button on the remote control, when you are watching what you want to record.
You can also program an recording using the TV-Guide, this way you can program recordings about af week ahead.
If you are experiencing difficulties with this function, we would very much like to help. If so, i would recommend that you contact our customer service, and talk to a technician. You can contact us on our phone number 70131919.
You are also welcome to contact us online, you can contact us on both Facebook (Canal Digital Danmark), or by using the chat on our website between 8 AM and 5 PM , which you can find here: http://www.canaldigital.dk/Kontakt/
Best Regards
Mikkel
Canal Digital
Reply from Canal Digital Danmark
Hej Shakira,
Mange tak for din fine anmeldelse og din rosende kommentar. Den slags sætter vi meget stor pris på.
Skulle du have brug for at kontakte os igen, skal du være meget velkommen. Det kan nu også gøres på Facebook: https://www.facebook.com/CanalDigital, eller via. chatten som du kan finde her: http://www.canaldigital.dk/Kontakt/
Mvh. Malte
Canal Digital
Reply from Canal Digital Danmark
Hej Janne
Tak for din anmeldelse
Vi er rigtig glade for at du har haft nogle gode oplevelser med vores kanaler.
Jeg vil desuden lige gøre dig opmærksom på, at du kan få endnu mere ud af dit abonnement hos Canal Digital, hvis du kobler din HD Entertain Mini box til internettet. Så kan du benytte vores play tjeneste GO direkte på dit TV, og blandt andet få adgang til ugearkivet, så du kan se udsendelser fra udvalgte kanaler når det passer dig. Du kan læse mere her: https://www.canaldigital.dk/canal-digital-go/go-plus/ugearkiv/
Mvh. Peter
Canal Digital
Reply from Canal Digital Danmark
Hej Toni.
Tak for din anmeldelse og de 5 stjerner.
Det er rart at læse din ros, og at du synes vi er en fremragende udbyder.
Jeg vil desuden lige gøre dig opmærksom på, at du kan få endnu mere ud af dit abonnement hos Canal Digital, hvis du kobler din HD Entertain Mini box til internettet. Så kan du benytte vores play tjeneste GO direkte på dit TV, og blandt andet få adgang til ugearkivet, så du kan se udsendelser fra udvalgte kanaler når det passer dig. Du kan læse mere her: https://www.canaldigital.dk/canal-digital-go/go-plus/ugearkiv/
Er der spørgsmål skal du være meget velkommen til at kontakte os. Du kan også kontakte os online på Facebook: https://www.facebook.com/CanalDigital, eller via. chatten som du kan finde her: http://www.canaldigital.dk/Kontakt/
Mvh. Mikkel
Canal Digital
Reply from Canal Digital Danmark
Hej Hans.
Vi siger tak for din flotte anmeldelse og de 5 stjerner.
Dejligt at du roser vores kundeservice, den er også i stor fokus hos Canal Digital. Vi mener at det at have en god kundeservice, næsten er bedre end reklamer, da vi på den måde får en rigtig fin positiv omtale. Det er du med til, og det siger vi tak for.
Husk at du også kan kontakte os online og få fat i kundeservice, hvor vi også besvarer spørgsmål i vores åbningstider. Du finder os på enten Facebook: https://www.facebook.com/CanalDigital, eller via. chatten som du kan finde her: http://www.canaldigital.dk/Kontakt/
Endnu en gang tak for din anmeldelse.
Mvh. Mikkel
Canal Digital
A Large Variety of Channels
The picture quality is perfect and there are quite a lot of film channels, and that pleases me.
What I would like to see are the Swedish and Norwegian channels, they are more up to date with British thrillers unlike Denmark who insult the viewer with extremely old series.To receive these I have to subscribe to YouSee, more expense.
For some reason here in Assens at my address I cannot receive the rentals, the streaming is terrible.
2 June 2015
Unprompted review
Reply from Canal Digital Danmark
Hi Strutton,
Thank you for your review and the 4 stars.
We are very proud of our picture quality, and I am happy to see, that you also think it is perfect. We are also happy that we have the ability to distribute a lot of film channels to our customers, including the great Cmore channels. Did you know that you can use Cmore's streaming service Cmore Play for free? This is actually a part of your subscription. You just use your 'Min Side' login on Cmore's homepage: http://www.cmore.dk/
We experience at times people who would like to get the swedish and norwegian channels, but at this time, we can't offer these channels. I will of course note your request.
Once again, thank you for your great review.
Sincerely, Nadja
Canal Digital
Reply from Canal Digital Danmark
Hej Bente
Tak for anmeldelsen.
Hvis jeg forstår dig korrekt, så synes du det er et minus med vores sports kanaler, men at vi ellers er OK.
Jeg kan se at du abonnerer på Family pakken, det er også den pakke som dækker bredest af dem alle, og derfor har den naturligvis også en del sports kanaler. TV2 Sport og Canal HD er med i alle vores programpakker, og så har den jo blandt andet også Eurosport 1 og 2, Motors TV mfl.
Hvis du kan nøjes med Local pakken, så er der kun 2 sports kanaler, og du vil desuden spare penge på pakken. Du kan se hvad Local pakken indeholder her: https://www.canaldigital.dk/produkter-og-priser/tv-pakker/local/
Hvis du har spørgsmål så er du velkommen til at kontakte os, du kan også finde os på Facebook: https://www.facebook.com/CanalDigital, eller via. chatten som du kan finde her: http://www.canaldigital.dk/Kontakt/
Mvh. Mikkel
Canal Digital
canal digital
i have always had help when needed by phone, service is quick and helpfull and honest. I enjoy my BBC programs specially.
top marks to Canal digital
21 April 2015
Unprompted review
Reply from Canal Digital Danmark
Hi Robin.
Thank you very much for your review.
I'm glad to read about your positive experience with our customer service. It's much appreciated, and we are glad to be able to distribute your BBC programmes to you.
You are always welcome to contact us in the future, if you should need our help, or if you need an question answered. Remember that you also can contact us on Facebook: https://www.facebook.com/CanalDigital, or by using our chat: http://www.canaldigital.dk/Kontakt/
Best Regards
Mikkel
Canal Digital
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