Canon Inc. キヤノン株式会社 Reviews 72

shop.usa.canon.com customer service is terrible. I ordered a refurbished lens on Nov 28. The website and invoice say it was "in stock" but when I looked at my Canon account later, the lens was on backorder. Canon never told me.

Then it got worse. I've never gotten through on the customer service phone line, though often tried. The customer email link didn't go anywhere and the Chat window was also unavailable.

And then Chat turned out to be worthless when it did work today. They claim they can not tell me anything about delivery, or ship a new lens, or cancel my order. What may have been a chat bot said I had to call customer service and when I said that was impossible, it or they told me a new site under construction will fix that.

So I don't have my $600+ lens, have no idea when Canon will ship it, and can't cancel the order without waiting on their phone line for possibly hours. And they could make that phone line less busy simply by allowing customers like me to cancel orders by email or chat. It's amazingly poor management compared to about every other online sales organization I've experienced.

I'm really surprised that company like Canon would treat customers like this, though the problem may just be here in the USA.

Walmart had a Canon TS302 on BF for $39 dollars so I jumped and bought it to replace my HP Officejet 87xx series which died. I downgraded to a small printer which was just wireless and in a small form factor.

The printer arrived and setup seemed simple till the Wi-Fi part. Since there is no LCD or keypad on the printer I spent nearly 50 minutes trying to figure it out. No instructions on in the manual and seemed nothing on Canon but Google tabs after tabs that opened. Finally, I went to YouTube where people gave an overview to set it up via Android or IOS. So I download the app on my iPhone still nothing worked with getting no printer found. Now the reason was the Canon app needs the user to allow second popup on the phone to set the location. Not sure why but once I allowed this the printer was found, and I could install it on all my computers. I worked computer support in college and after till moving up in IT. This is the worst way to get a printer installed on a home or office WIFI. Canon should have coded the software to detected the printer then prompt the user to enter the WIFI password to continue. No owner should have to use a tablet or phone to get this to work on WIFI to install it. I can assure you most home users would be going in circles on getting it on WIFI to install it, and if this how one installs it. Clearly tap a note on the printer saying "Read this to setup WIFI".

After getting it setup. For $39 dollars I cannot complain it does its job, and if it dies.. I only lost $39 dollars against $150 or more from buying a more expensive printer.

Time will tell how long this one lasts.

Updating on January 19th 2021
The printer was not truly wireless meaning it needed the old USB cable from the computer to the printer. (which is not included). Therefore after a lot of back and fourth with Canon I got a refund, and bought another printer which is totally wireless.

I'm a begginer photographer and I wanted to work with professional equipment, so I bought a Canon EF 24-105mm. I'm in love with this lens! The photo is great. Everyone is delighted: me, my friends, my family and my clients. Thanks for the great quality!

I have NEVER had so much problems by lousy customer service EVER than by Canon.us company - I have been spending over 7 hours waiting and dealing with customer service agent after agent and ALL have been so inept that I have to call back - they ALWAYS make mistakes, their phone menu does not offer options to address the continuing problems; their website does not update information that I have registered the product - their SUPERVISORS also make mistakes. ALL has proven they are an awful company to deal with, or even buy products. FORGET CANON - save yourself hours of trouble and awful customer service and a waste of your time.

good camera quality and lenses.Recommend!

I called canon at roughly 12:45 pm on 7/17/20. I waited for someone for over 30 minutes. After speaking with them I ask for a call back and the tech said yes. A call back was never returned nor was the replacement printer actually functional. This has been a complete waste of time and money for my business as well as my clients. Nothing has been done to correct the issue and I was only ignored by the reps... Call was for imageCLASS MF644Cdw.... I hope the company can trace the time to the terrible representative..

Your color is good, but i'm still a fan of SONY!

Ordered a camera as a birthday gift. After a full month of backorder (when it was supposedly in stock when I purchased) and being told it would ship tomorrow. I canceled the order and want to warn everyone of how bad this company is. Please do not buy from these people you will get lots of frustration and no products to show for it.

Drivers uuuuh. Nothing works, everything broken!!! New printer - Pixma 9150, latest Mac, latest drivers!

Bought a Canon Pixma G1200 online. Doesn't come with USB cable to setup printer or to print with. No WiFi or internet capabilities. Why in the world would you make such a printer in this day and age. Avoid this cheap company. My wife and I will stick with Epson. I wish I could give 0 starts, which is how bad this company is. Can't even upgrade the printer to make it better.

Got the Canon EOS M50, love the tilted screen and how light it is.

While I have no criticism of the product itself as Canon is absolutely my preferred make of camera, I recently ordered the 6d directly from their website. I then found that Canon use UPS to deliver, so I took the day off work in order to sign for my camera between the enormous delivery window of 9am-9pm. At 8:07 on the delivery day the package is loaded onto the van, apparently, and since then it is nowhere to be seen. It has vanished. UPS can't tell me where it is, only that it wasn't delivered. I try to contact Canon in addition to UPS to help me, and their customer service is virtually inaccessible. I still have no camera, no explanation, no alternative and no help from either UPS or Canon. I'm so stressed and upset because that money was saved and hard earned and until this point Canon would be the only brand I would consider. This will deter me from any future purchases if not resolved.

*Edit: I eventually got the camera, and it was faulty. Customer service stayed as bad, if not worse, but their technicians who repair the cameras are really lovely and fixed the faulty components while keeping me in the loop. 5/5 for repair workers but 0/5 for everything else.

Got mg7540 for a few years. Not bad product, good quality for home usage.

Where our (not cheap) Canon Pixma TS8050 was initially pleasant to work with, it quickly became clear that Canon does not want to leave any uncertainties about stopping feeding their dairy cow:

"Scan to cloud is only available to genuine Canon ink users".

So because I - unintentionally - ignore their own expensive INK, can I suddenly no longer SCAN to the cloud? Canon has already become so arrogant that they no longer try to put forward the argument of "the best performance with original cartridges". This is purely monopolistic, a gross insult to the long-standing principle "Customer is King" and I therefore advise everyone not to encourage this attitude. After liters of Chromalife 100 ink I now no longer buy any Canon products.

Support helped me twice walking through issue with Pixma printer. One time we couldn't get it to work and they shipped me a new one for free.

The other time, the rep walked me through a few steps and got it working.

Great products.
Be aware Canon are overselling 4K video, all models from M50 up to 5D IV, the 4K is useless. Big crop, no dual AF and video files are much too big.
4K with Canon starts with C200. Anyway Canon advertise for cinematic 4K with a lot of cameras. TEST before buying.

Great camera and gears! Love the photos result!