CaratLane Reviews 

I have ordered online from caratlane India and the initial delivery date was a month away from the date I have ordered . The delivery date got delayed for about 10 days . Then again date got pushed to 2 more weeks . So in total I have to wait for nearly 2 months without getting delivered and constant delays . Such a worst service and customer service is also not reachable . Even they can do nothing . Such a horrible experience.

Wrong commitment fake promise no Customer centricity I am writing to bring to your notice that my stud was given at your CaratLane store for repair more than in December month ago. However, till date, I have not received the repaired item back.

Despite following up multiple times, there has been no clear update or resolution provided. This delay is quite concerning and inconvenient.

Made a mistake to give the stud to them they are not trustworthy at all.

Good experience with caratlane today. Staff are polite and respectful. I was guided by Thrisha from Vanasthalipuram branch. She has explained me the benefits of scheme plans in a good way. Looking forward to have great journey with caratlane. We trust TATA products so expecting the best value to our investment there.

I am writing again regarding my unresolved query, and I must express my disappointment at the lack of clear communication despite multiple follow-ups over the past several days.
To clearly outline the issue:
I had two products exchanged, for which the total amount credited was ₹2,56,242.
After cancelling the products, I have received only ₹1,15,627 back.
There is a significant balance of approximately ₹1,50,000, for which I have received no explanation so far.
I had repeatedly requested clarity on two very specific points:
The exact amount I would receive if I opt for an exchange, and
The final amount that would be credited back to my account in case of cancellation/refund.
Unfortunately, despite asking for this information over the last 7 days, I have not received a clear written response. This lack of transparency is both surprising and disappointing.
It is entirely my right to decide whether I wish to continue with a product or cancel it, and it is equally my right to be clearly informed about the financial implications of either choice. I find it disheartening that I am having to repeatedly ask for basic clarification regarding my own money.
At this point, I request an immediate, written clarification clearly mentioning:
A detailed breakup of the exchanged amount,
The reason for the difference in the refunded amount, and
The exact balance currently held against my account and how it will be settled.
I will be attaching relevant screenshots for your reference.
I also request that someone from your team arrange a callback at the earliest to resolve this matter conclusively.
Given the experience so far, I regret to say that this will likely be my last purchase with CaratLane unless this issue is resolved promptly and transparently.
Looking forward to an immediate resolution.
Regards,
Dr. Shally Mattoo Jalali

I went to caratlane RR nagar branch Bangalore for exchange of earrings purchased in the year 2015, on 15/01/2026,they told that it will take a week,its now 22 days i am still waiting for valuation for buying a new set.i have visited the shop five times... every time they cite a software issue....

Caratlane himayathnagar hyderabad- Pathetic store. Reckless staff. Mr abubakar certainly showed us Good designs and I purchased a bracelet on 17dec 2025. Sent for repair. Firstly recklessly it was sent late on 23 dec 2025. Then it was supposed to be delivered in 15 business working days. But I have still not received my bracelet. Numerous calls made to the store. Manager is never available - he is always out for lunch or week off or just can't attend calls. As he is only one who can get idea about bracelet but certainly doesn't want to do his job. They have no idea about the bracelet now. Standard answer- we have no idea! We can't do anything! I guess my money is gone. What should I call this!?? Theft??

This review is for Shaya by CaratLane. I had placed order for a pair of silver earrings and bracelet and Shaya immediately called me that they mailed me the incorrect bracelet and will send the correct item within 24 hrs and it’s been close to 2 weeks no attempt to deliver the correct item nor is there an attempt to pick up the incorrect item sent. Silver jewelry isn’t cheap so sending a wrong item shows lack of professionalism and then not following through with sending the correct item adds to their lack of professional ethics. I’ve also asked to cancel and refund, but nothing so far. Only false hopes of wait 24-48 hrs. I don’t live in India and don’t have that long so I’ve asked them for refund. Worst customer service. Do not buy silver jewelry from them. Their gold jewelry is alright but shop small business for silver jewelry. Smaller businesses have much better business etiquettes. Shame on you Shaya for such horrible services and lack of respect for customers valuable time and money.

A good company now becoming theif and not delivering order with delays of months.

Better to buy at store than online.
DO NOT BUY ONLINE Only store with hand to hand delivery.

I am compelled to bring this issue to public attention due to the lack of a fair and transparent resolution.

I purchased gold and diamond jewellery from CaratLane, based on clear assurances provided at the time of purchase regarding exchange at prevailing market prices. However, when I recently approached them for an exchange, I was informed that the value offered is significantly lower than the current gold and diamond prices, contradicting the assurances and expectations set earlier.

Despite raising the concern through official customer support channels, the response received has been unsatisfactory and lacks accountability. Such practices raise serious concerns around unfair trade practices and deficiency in service, especially when commitments made at the time of sale are not honoured later.

As a consumer, this leaves me with no option but to initiate a formal complaint through the Consumer Court to seek a lawful and fair resolution.

I am sharing this experience to highlight the importance of transparency in customer commitments and to caution fellow consumers to carefully evaluate exchange and buyback assurances before making jewellery purchases.

I still hope CaratLane will take corrective action and resolve this matter responsibly.

#ConsumerRights #UnfairTradePractice #CustomerExperience #JewelleryIndustry #ConsumerCourt #Accountability

@CaratLane @TataGroup

No transparency and so many hidden loopholes at the time of exchange or buyback...This company has no hesitation either in taking back the offer items they give during offer times at the time of buyback or exchange. This experience i faced at the issue of buyback I have chosen. They deducted 10 % just because they gave gold coin of half gram at the time of festive season.

Very nice product, good quality.

Today I am writing this review with great disappointment. I enrolled in a 6-month scheme and purchased earrings worth ₹80,000 after all discounts, including a 50% discount on making charges. As per the policy, there is a 15-day exchange period.

When I visited the store within this exchange period to exchange the product, I was surprised to see that I was charged the full making charges for the new piece. When I questioned this, the staff informed me that the offer applicable at the time of purchase was no longer valid during exchange.

This is extremely disappointing. If an exchange is done within the 15-day period, the same offers that were applicable at the time of purchase should be honored. Otherwise, the purpose of having an exchange policy and enrolling in such schemes becomes meaningless.

Due to this experience, I lost interest in starting another scheme, and this situation has negatively impacted my trust. Unfortunately, this experience makes me reconsider purchasing from CaratLane in the future.

Thank you

Very good store

caratlane is a big frourd cheating a people and stoling our amount they r planing frod scaems and chiting the people’s playing with coustamar amount 🖕🏻🖕🏻🖕🏻🖕🏻🖕🏻

I went to the Vasai store to buy a ring where Nitin and Tina’s service was very helpful, The ring looks amazing.

A great experienced past 3 years. Good customer service’s.especially erode branch KEERTHI such a wonderful customer service handler.and also thank you for yours gold coin gift

Very worst service by carat lane and don't purchase here as the customer service managers are not available to resolve the issue and caratlane company is trained employees properly as I faced the situation like while I am taking monthly invest plan told that many offers will be available like 0% making and birthday discounts and so on but when my plan got over as they stating that no offer like how normal customers same is applicable for planned customers
But this case is not like that other jewellery stores.
I clearly asked when opting plan if it is 0% making then only I can take
They said yes at the time but now they changed wording. And so many reasons they are saying employee resigned, managers are always busy.
Being a customer support manager why the team is not available talk.

Please don't purchase I could see so communications in this company.
Management is very very bad.

Not trust company.

With great excitement, as a TATA group companies, with full hopes and confidence I had placed an order for Customized Evil Eye pendant, which was suppose to be engraved with the alphabet of my choice. Before even placing an order, I had also requested for LIVE VIDEO demo over a call. But response to which was so much delayed that I placed an order without a live demo. Today product was delivered and to my utter disappointment, the Alphabet I had chosen was not done on a smaller piece of the pendant. Upon calling their customer care, I was told that I had not mentioned about it in a order - which was very annoying, since I had doubly ensured to fill the same during order placing process. And at the age of 55+, I am aware about what I am talking about - which was doubted rather denied by the call receiver. So the call ended on not so good note at all. Solution offered was - we will get it picked up, engrave the alphabet and then send it again to you. Which would have been another 10 days in the entire process. Finally I had to cancel the order and ask for return and refund. This is the situation of 9th OCt'2025. Extremely disappointing and disheartening. And the worst is the call receiving agents/executives are very very mechanical and they do not go beyond the scripted responses. WOULD NEVER EVER BUY ANYTHING FROM CARATLANE.