Worst company ever dealt with they told lie after lie to my partner telling us they fixed the car do not buy from this company you will regret it
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Brought car from their Chertsey showroom with a special deal only valid that day only to find the exact vehicle with same registration advertised on Autotrader £700 less the next day. When I complaine... See more
AVOID like your life depends on it. The most disgusting company ever ripped off with a broken down vehicle exchanged and they ended up charging me for it 7k neg equity they then put my Audi back up... See more
I bought a vw 62 reg golf and was extremely disappointed by the poor level of customer service following the sake, they sold me a car when they knew the automatic stop start button didn't work and hav... See more
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Company details
Written by the company
The new Carcraft is a website featuring thousands of quality used cars, all available from independent car dealers we know from across the UK, all of whom have been through our rigorous approval process. We approve the dealers, you'll approve of the choice. If you're looking for a new car, check out Carcraft.co.uk today.
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My new car
Warm friendly atmosphere. Helpful staff catered to our needs. You could even get a coffee while waiting.
10 March 2015
Unprompted review
Reply from Carcraft
Great review, thanks Antony, hope your car is the one for you and the coffee was a good one :)
Life's just like a box of chocolates
It was Ok could of been worse....could of been better
10 March 2015
Unprompted review
Reply from Carcraft
Apologies your the experience wasn't what it should have been. Hope you found the car you wanted, and next time you go somewhere you won't be "RUNNING!"
exceptional
Having an IVA they helped me go through the process . 5 weeks later car sorted . Matt were brilliant . My only down side were they told me payments be lower but ended up 12 pounds a month over . Other than that I am very pleased
9 March 2015
Unprompted review
Reply from Carcraft
Happy to read you were helped through the process, sorry to hear about the payments, but if they do differ to the paperwork please give the team a call on 0800 923 9495 option 6. Thanks
Very pleased with the service I received!
The gentleman that helped me choose my new car listened to what I wanted, was very patient when it came to test driving the cars I was considering, giving me an honest opinion in all my options. All in all, extremely pleased with my new car and the service we recieved was first class! Won't hesitate to use these guys again, would highly recommend them to any friends and family.
9 March 2015
Unprompted review
Reply from Carcraft
Thanks for the recommendation Tracey, really appreciate this. Great to hear your pleased with your choice.
Wonderful service
We bought a nissan micra from car craft Enfield.
All the staff were really pleasant and couldn't have made us feel more welcome.
9 March 2015
Unprompted review
Reply from Carcraft
Enjoy the Micra Sophia! Thanks for the review.
Reply from Carcraft
Lovely to hear Shabana, and thanks for the nice review.
Great service!
I went to carcraft with no real idea about what car i wanted. The staff were helpful, caring and eager to please. I enjoyed my experience and would recommend. Test driving a variety of cars was a bonus.
9 March 2015
Unprompted review
Reply from Carcraft
Thanks Rachel, we encourage our customers to test drive as many cars as they see fit. We want to make sure you find the right car!
Great Service
Great service and after care package offered at carcraft. Would recommend. Was able to drive the car away on the same day.
9 March 2015
Unprompted review
Reply from Carcraft
This is exactly what we want to hear Emma, thank you!
Carcraft review.
My only compliant is the length of time it takes to sort every thing out. We arrived at 11:00 and did not leave until 16:00. The staff were very kind to us while we waited offering us food and drink but still it was a long time to wait.
9 March 2015
Unprompted review
Reply from Carcraft
Glad to hear you were fed during your wait, apologies about the length of this but glad you left happy Christine, thanks!
brill
brilliant service, brilliant staff and overall excellent service from start to finish
9 March 2015
Unprompted review
Reply from Carcraft
Brilliant to hear Daniel ;)
Astonishing customer care
The length car craft go to for their customers is insane, more than anywhere else, thank you car craft xx
9 March 2015
Unprompted review
Reply from Carcraft
This is amazing to hear Grace, we do want to go above and beyond and it's great to get such a good review!
Excellent customer's care
We have a good day and ready to transact business with you again if arises.
9 March 2015
Unprompted review
Reply from Carcraft
Great to read this Babatunde! Thanks for the review.
Fantastic
great service good advice no pushy sales men was left to our own devices great fast service and well pleased with what I got good all round company
9 March 2015
Unprompted review
Reply from Carcraft
Great to hear your really pleased with your experience, thanks for the lovely review.
Good
The service provided on the day was good however, I had to provide some documents for ID purposes which as yet have not all been returned as promised.
9 March 2015
Unprompted review
Reply from Carcraft
Thank you for the review Jayde, I will speak to the customer services team now to see about your documents. Someone from the team will give you a call once they have looked into it.
Carcraft an easy way to buy a quality car
This is the 3rd car we have bought from Carcraft we always end up going back there and getting the deal we want. It's possible to buy and drive the car away the same day but can take a few hours for everything to be sorted. Any issues with the car have always been sorted out without any issues although getting through on the phone can take a while.
9 March 2015
Unprompted review
Reply from Carcraft
This is fantastic Michelle! Thanks for coming back again!
Reply from Carcraft
Thank you Paula, it's really good to see that our team put you at ease on your visit, thanks again!
Not very good all sales no customer service
I bought a vw 62 reg golf and was extremely disappointed by the poor level of customer service following the sake, they sold me a car when they knew the automatic stop start button didn't work and have since refused to take responsibility and sort the issue! The sales person promised to sort it and never did so I'm stuck with a faulty car! His name was Sid at car craft near white rose, I will never use them again
9 March 2015
Unprompted review
Reply from Carcraft
I've checked with the Customer Services team and it seems you have an appointment already booked to look into this, I have asked them to give you a call to confirm. Thanks
Amazing Service & Customer Interaction
Key points that WOW'ed myself during my recent customer experience.
(1) quality advice given when choosing the car
(2) hospitable during visit
(3) proven product knowledge
(4) finance advice given
9 March 2015
Unprompted review
Reply from Carcraft
1-4 very much appreciated Daniel, Thank you so much!
very helpful
I brought a Vauxhall insignia from your darlaston branch Abdul one of your salespersons was extremely helpful and he kept all of his promises I was impressed
However the car was signed up as having Bluetooth which I later found it did not have it which was important for my job
I took the vehicle back explained to Abdul who again was very helpful and we chose a Peugeot 3008 again Abdul and the other staff were extremely helpful
I believe Abdul is an asset to carcraft
9 March 2015
Unprompted review
Reply from Carcraft
Thanks Paul, great to read this lovely review and know the team are working so hard to please the customer.
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