CarDelMar Reviews 

Very smooth and impressive experience

Car Del Mar was a good functional service and the booking was correctly handled and forwarded to Sicily Cars.
Car Del mar made a point of highlighting some of the insurance issues which was good advice and enabled me to arrange higher insurance and so reduce the amount held on the car which in some peoples place was 2-3 thousand euros. Mine was small at 800

Issues were with Sicily Cars and lack of signage and waiting nearly 2 hours to be served. No issues with Car Del Mar

Booked a car for 11 days from Venice Marco Polo via CarDelMar, ensuring the agent had an on site desk. Booking was with Sicily By Car, whose desk was situated with other agents in the arrivals hall. Got upgraded to a higher class car with Sat Nav, so very happy with result. Handing car back was easy, so overall a very good experience. Thanks

Rented car from Bergamo in February, and now five months later my credit card was charged 145 eur. CC company advised to clear this with a rental shop. No answer so far, no explanation why this charge, why so late...
My assumption is that this is a weakly planned fraud to make some profit of otherwise very cheap rental!

booking was straightforward. telephone representative at sicilybycar (the rental company) was useless - i called from zurich to try to let them know by plane was delayed, and he just left me hanging on the line until all my crdit had expired. once i arrived in florence, though, the agency handled my booking smoothly. car was great (fiat 500)..!

Hired car for four days without a hitch - were picked up at the airport and taken to the office. Thankyou

I rented a car from Palermo airport, this in itself is not a problem, however, after an early morning start and two flights, I found myself in a queue for a bus to take me to the car rental area. The car rental area was under staffed and I had to wait in a queue to sort out the paper work. (in other words, pay for another insurance)
A short walk to the car park, I had to wait in yet another queue so that I could be given a car. The staff miserable and unhelpful. The fuel policy with Sicily by car is to take it full and return it full. It was not full when I took it; but I didn't fancy waiting in a queue to try and explain this to someone who is not interested.
On returning the vehicle, there was no petrol station near and I ended up taking the car back with exactly the same amount of fuel as I had received it. When the staff member inspected the car, after I waited in a queue, she told me that the car was not full and she will have to charge me 28 eros plus the amount to top up the car. Luckily, I took a picture of the dashboard with the mileage and amount of fuel so she altered her paperwork to reflect this.
(I wouldn't be at all surprised if money is taken from my credit card though!)
All in all, it all seemed very chaotic and Sicily by car staff could do with some customer service training although i'm sure they are not in the slightest bit interested.

We was given a car which the air conditioning did not work but only found this out during our hour drive to our house in Italy sweating like mad. Made a phone call the next day and was told that we had to return to the airport to change obviously incurring petrol and toll road cost. Was not given a choice as a car would not of been driven to us. Once I changed the car had no problem. Desk staff was friendly and helped

The car hire was smooth and hassle free (despite being expensive - Sardinian price hikes). However, we were promised a refund of the £520.54 on the evening of car return and 48 hours later this has still not been recieved.

Very easy to book, excellent service on collection and dropping off car. Would recommend.

Collecting and returning the car was very straight forward. All details are explained and the rental was full to full.

We hired a car from Pisa airport with Car Del Mar though at the airport they were called Sicily by Car.
Car was fine and drop off was fine but had to queue for over an hour at Pisa Airport when collecting the car. All the other car hire companies had much smaller queues and this was by far the longest I have ever waited to collect my hire car.

I was a little wary after seeing some other reviews of Sicilybycar, but my experience at the Florence airport location was very positive. The car was actually slighter better than the one I expected, with no change in price. The staff were polite and spoke excellent English (I wish my Italian was that good).

There were some small scratches/dents to the back of the car, but an agent was on hand close by to check these over and amend the contract accordingly - as long as you're sensible and check the car before leaving this shouldn't be an issue. The car ran perfectly throughout my trip.

Additionally (as I've seen in other reviews) the car was a bit dirty on pickup, but for about €50-75 cheaper than the competition you'd have to be an idiot to complain about this - just spend €5 and take it through a car wash if you're that finicky!

All in all I would recommend Sicilybycar if you're a sensible traveller who's looking for a cheaper option.

We chose CarDelMar based on price but it was a false economy.
Arriving at Brindisi Airport at about 10am in the morning, we joined a queue of people with only one person serving.
Finally, someone else joined them but it took a good hour to be served.
They then directed us to the cars where somebody would meet us with the keys. Nobody was there for about 20 minutes.
Once we got into the car, we realised there was no Sat Nav (which we'd requested). Went back to the office where we were told that they didn't have any. No apologies or anything.
The car itself was fine and the return drop off went smoothly but I'd rather pay more in future to a more reputable company.

I booked a 7 seater car with full insurance cover (I thought). On arrival it appeared I only had a 5 seat car booked (the incorrect code was inputted by Car Del Mar). Fortunately (it was 11.00pm) there was a 7 seat available. Europcar informed me that the insurance was not full insurance and if did have an accident I would have to pay for everything and then claim the money back. This is not made clear on the booking form and needs to be in black and white. Since I was concerned abut the insurance I then had to take further insurance out with Europcar. The whole experience cost me an additional 521 euros - in retrospect it would have been much cheaper booking direct with the provider. I am still awaiting reimbursement for Car del Mar who tell me it can take up to five weeks in busy periods.

The booking system was uncomplicated and easy to do on-line. We had no problem with the car or the returns procedure even though our flight was earlier than their opening times. Only minor grouch was they are so popular that there was a very long queue for pick up!

Relatively painless booking once all the small print found and read. Check in VERY slow at desk. 3 people behind desk but only 2 actually serving customers. Clients in front clearly had issues with their bookings which meant a half hour wait until we were served. Thank goodness there was no queue !
Car as described but obviously visible damage not marked on paperwork.

Started out by having to wait over one and a half hours at the rental desk.
Also the car was damaged on receipt and I am being charged for this.

Company best avoided.

The first staff member that served me was very unhelpful however his manager then got involved and was very good. I returned the car yesterday and now it seems I've been hugely overcharged. I'll call Hertz directly but i have to say Im not surprised.

It was difficult to find the mini bus from the airport when we first arrived. I flagged the bus down in the car park. The guy was helpful and friendly. The car hire centre is 10 mins from airport which isnt clear on first booking page this needs changing. But the car was magic. Clean, in excellent working order and ready to go. Hiper were laid back, spoke good english and didn't try and sell me extras. A quick demo of the car would have been nice as it was a Fiat and dual transmission and it kept talking to me in spanish and had no idea how to change it to english. But was a joy to drive. On drop off it was easy to find and quick to check out. I arrived early and they were happy to help.The minibus arrived in 5 mins and dropped us off right at the airport door.a good experience as I was apprehensive from other reviews id read. Would use again. good job!