Cardinal Global Logistics (UK) Ltd Reviews 

Cardinal Maritime are very reliable and knowledgeable coloader who do there upmost to help you. very competitive rates and great friendly service! highly recommend!

Always really speedy in getting back with quotes which is really important in our line of work. I deal with Scott.M who is always happy to help me out and gets back to my emails quickly too!

Avoid them. Very bad attitude. They try to force you to pay the rent at the port. I paid on time and then they make every thing delayed at the point they sent me an invoice for the time they keep the marchandise!!!
I sent the money on Thursday, the persons not working on Friday and week end so they try to force me to pay that rent. I asked them the screen shot of there bank account to see what day they get the money but they don’t want to show it.

Moved from USA to UK
Cardinal Maritime where appointed our broker.

All we can say is fantastic.
From politeness on the phone
too clearing customs
down to the delivery.

Highly highly recommend

Thank You

Cardinal Maritime handled the delivery of my personal goods from the USA. I received timely notification prior to my LCL crate arriving, and updated information once the goods were unloaded and processed. My queries regarding the type of truck/liftgate were handled promptly and courteously both by email and by phone. The delivery driver was very helpful and arrived earlier than expected. I am very happy with the service. Thank you.

An absolute shocker of a company. Their paperwork is not clear and a minefield for new importers or trusting individuals. My advice is to stay well away from this company and find another handler to deal with your imported goods.

An unhelpful , uninterested bunch of unmotivated staff .. what a shambles !

I moved from the US to the UK. The US partner was really not on top of their game. Luckily the staff of Cardinal Maritime made up for all the shortcomings on the US side. The staff was very friendly and helpful and their excellent customer service ensured tgat in the end everything worked out ok.

I had the pleasure of being assisted by James Goldsmith. I had zero experience in shipping and imports and without James this process would have been very stressful. Due to access issues we did come up against a couple of hiccups which was out of our control but James immediately resolved the problems. I wish I could give more then 5 stars!

A huge huge thank you to Helen Campbell! First time importers and it was daunting but with the help and assistance from Helen i quickly realised it wasn't that bad at all. Nothing was any trouble for Helen and she was always happy to give advice and guidance. Everything went smoothly and will be more than happy to use Cardinal Maritime again

Cardinal Maritime = ‘PORT SHARKS'. Just a warning to intrepid travellers who leave the UK with their own vehicles, and at some point before the year is up ship them home unaccompanied – use a reputable UK specialist shipper, to avoid:
- falling into the hands of an overseas port agent (Pilot Logistics)
- selling them a cheap shipping deal (KPS International)
- which delivers to port of arrival only (Southampton)
- tied to freight forwarder (Cardinal Maritime) and Logistics Company (Acclaim Logistics)
- who remove cargo from the containers and sit on it (storage charges racking up every day)
- whilst paperwork processed (slowly/delaying tactics) by Cardinal Maritime (4 days before they looked at it!!)
- inc. charges for ‘Customs Clearance’ – but Cardinal haven’t a clue about ‘Returning UK Goods’ or the correct code to use

If we had not removed delivery fees to home (£459.75) inc. charges for ‘pump truck hire’ and ‘fuel surcharge’) and obtained some kind of discount off the Customs Clearance fees (should have been £170, but halved as advised by our Carnet Company charge should not apply!!) and Storage, total = £3640.68 – echoing some of the Google Reviews freely available on Cardinal Maritime – total shipping costs equal to value of goods shipped 

Actual final bill paid = £1913.80 – and lots of emails (and a detailed complaint email ;-) The only thing we don’t know is what a legitimate shipper would charge, but hassle free would be a bonus!

Their delaying tactics added a weekend to the storage and we got this from Cardinal, blaming Acclaim, the logistics company: "I understand completely, they’ve come back and asked for £400. I’ve done what I can – I’ve given 2 free extra days as well. The rent amount should have been £1582.53."

Item at the foot of the Cardinal Maritime Notice of Arrival states: 'Customs clearance and delivery do not have to be contracted to Cardinal maritime. if you wish for another party to arrange these please advise accordingly'. Which COSTS £65 !!!

One for BBC Watchdog ....??!!

AVOID!! AVOID!! AVOID!! AVOID!! AVOID!! AVOID!! AVOID!!

Update 19/6/19 - Yes, a scam whereby customer held to ransom for charges at port of arrival. These two cargo boxes were returning UK registered bikes under cleared carnets - free to re-enter the uk. Your standard response makes no sense there should have been no delay.
Update 21/6/19 - mis-sold by the Agent who receives commission from Cardinal Maritime on the total bill, and therefore will not recommend an inclusive end to end service, Cardinal require cash payments into the company account and do not issue itemised receipts upon completion - no debit/credit cards accepted and one has to wonder at that for a start - but when held to ransom one has no choice. Google 'Port Shark', basically says it all and perfectly, sadly...DO NOT USE THIS COMPANY - you have the information.

Update 25/6/19 - 'cash only' payment demanded direct into Cardinal Account info for link to definition of your 'service':
*This forum does not allow links so type in the usual prefix followed by udsww dot com / what-is-port-shark-scam dot php

Cardinal Payment Methods as per their document
We require cleared funds prior to release and can accept payments by any of the below methods:
- Cash paid directly into our Barclays Account
- A same day CHAPS bank transfer
- A 3-day BACS transfer (this method may result in additional storage charges until the payment clears into our account)

The worst company on earth. These people are scammers. Do not use them. Once our goods arrived we were informed to pay the clearance fee. We were initially told customs had checked our goods, however we then got told customs have held our good and will check again. They quoted a whopping £1500 just for storage bearing in mind, everything was paid and cleared for for £1329, which meant all we needed to do was pick up our goods. I will never use these crooks again. They charge for storage with a company that is not even disclosed or associated with them, claiming it is a secured warehouse, which is all crap. This is a money grabbing method.

Yet another hostage and extortion story to add to the list:

my goods are being held hostage in Cape Town till I pay extortionate fees for minimal effort. I have my own clearing agent, but they started with an invoice exceeding $4000. Its now down to $2500. They claim it is the shipper demanding these fees, but I'm not sure since invoice is issued by Cardinal.

Its a scam. Once your goods are in their possession, they will use extortion to charge fees. Their own quote engine generates a reasonable quote but has no mention of addtional fees. I phoned them to check and they verbally said there are no additional fees. Then why the $2500 invoice for $1400 value of goods.

Pure extortion and scam. It should be illegal.

Worst service ever (actually it's very hard to call it a service), actually their main activity is cheating, yes they cheat you.

They hold your cargo until you pay all the money they ask.

I can't believe there are such service providers in 21st century.

AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!! AVOID!!!

UPDATE from 8th of April!!!

Reply for Claire Sumner:

The shipment was on company name.

We dealt with Michael Wilson for the shipment.

Claire, and what if we would discuss? Are you able to compensate days of wasted energy and money?

UPDATE from 8th of May!!!

What do you want to discuss Claire?

I won't say my company name in public.

Are you going to refund our money? Do you want me to trust you?

Charge you thousands of pounds for mismanagement of your shipment. Do not inform you of charges and then hit you when it lands in the port. Their google reviews are terrible. If you use this company, you are taking a gamble on whether or not you'll get hit by rogue charges. They are 10x the cost of your average customs clearance and logistics company.

They charged me thousands for them mismanaging the paperwork of my shipment which then got held at the port, due to it being a plastic bottle. My shipment was then locked into their warehouse for almost 4 weeks, nice little racket going on where they then charge you thousands for the storage.

Probably the worst company ive dealt with, quoted rediculous amout so i got quoted elswhere rang them to let them know, was told they would match that price so gave them the benifit of the doubt.They then failed to send my new quote for three days even though i rang them every day. They then said they would give me extra free days to make up for that delay, i got everything needed from my side, my delivery had cleared customs and I was all payed up 2 days before the end of my extended free time, they didnt organise onward delivery i had payed for for five days and charged me storage for it, i emailed to tell them this but they said they had absorbed half of the storage time but both delays were down to there office team... unreal never dealt with a company like it there looking to rip you off at every chance. Not one to write bad reviews, but if your unlucky enough to find out this is whos dealing with your delivery get quoted elsewhere and go with them

A Big Thanks for Beth and Mike, we couldn't of ask for better communication and assistance.

One of The worst places to get unloaded in the UK.Plenty of fork truck drivers but everything is done at a snails pace.They don't understand that drivers don't have 3 hours spare waiting to unload a couple of pallets .Wagons constantly backed up onto main road.Seriously needs a yard manager who can kick lazy workers up the backside .Staff more interested in smoke and sandwich breaks . Regularly waited 2 hours to unload 1 pallet which takes 10 seconds to unload when they can be bothered.
HGV driver. 35 years and this is the WORST TIPPING place in UK.

Cardinal Maritime is always very efficient, helpful and professional. James Goldsmith is a star.