Carelonrx Reviews 5

I would strongly advise anyone to stay away from Carelon Pharmacy.

This is now the second time they have delayed my medication, and it is completely unacceptable. The first incident involved my asthma medication, which was delayed without clear communication. This time, they lost my prescription in shipping and cannot even locate it.

What is most concerning is that they refused to cancel the order, preventing me from having the prescription sent to another pharmacy. This left me stuck without access to necessary medication while they offered no real solution.

Their system is clearly dysfunctional, and the lack of urgency or accountability is alarming. When it comes to medications—especially those that can directly impact a patient’s health—delays like this are not just inconvenient, they are dangerous.

It genuinely feels like cost and internal process matter more to them than patient safety.

If you rely on timely medication, I would strongly recommend choosing a pharmacy that prioritizes patient care and has reliable systems in place.

This place is the worst. I have to use them because of my ins. If you enjoy spending hours on the phone only to find out it was in vane and now you have to start over, you will love this place. You get to to talk to many people as they will transfer you 4 or 5 times and every time you have to give all your security info before you start over again and again and again.

Wanted to get started with Carolon Rx to perhaps save some money.
My experience has been PAINFUL,
They keep transferring me and just don't know which way is up..
I am going back to my local pharmacy and paying more,I don't care
AVOID CAROLAN RX YOU WILL BE SORRY

I ordered refills on Nov. 12th. Unfortunately, the post office messed up and sent two of them back. When I got the notice that they'd been returned, Nov. 25th, I called Carelon and was told I'd get the new refills in 5-7 business days. On the 7th day, Dec. 8th, I called to check on them and was told that they hadn't started processing them. I'm leaving on Saturday to spend three weeks at my brother's for the holidays and really need my prescriptions, so the rep told me she'd put a priority on the order, but couldn't guarantee they'd be here by Saturday. So I asked if she could send them to my brother's instead, and she said yes. They showed up at my place today. Thank heaven I haven't left yet, or I'd be in trouble. Giving one star for the prices (cheaper for me than CostPlus) and one star because they actually did rush them this time.

I would give them negative 100 if I could- THEY ARE THAT BAD!!! I am forced to use them for my spcialty meds due to my insurance. They have always been horrid, but are now DENYING ME MEDS FOR A MEDICAL CONDITION!!! They REFUSE to tell me what I can tell my dr to perscribe after THEY CHOSE to discontinue my current meds at end of 2025. They WILL NOT tell me what is covered next year and say i have to talk to insurance company; insurance company says Carelox writes the formulary and therefore insurance won't talk to me! Carelon REFUSES to call dr for script for meds that could be covered in 2026. THEY REFUSE to answer questions, hang up on me, send me in circles, tell me things have been done when they haven't, blame my doctor and then tell me to do things that my dr and i have alrady done! COMPLETELY INCOMPETENT!! THIS INCLUDES THE SUPERVISORS AND CASE MANAGERS WHO NEVER CALL YOU BACK! THEY ARE NOW PLAYING WITH MY LIFE AND I WILL SEND MY ER AND HOSPITAL BILLS TO THEM SINCE THEY HAVE NO COMPASSION AND JUST CARE ABOUT MONEY!! THEY ARE NOT INTERESTED IN HELPING PEOPLE- ONY INTERESTED IN TREATING YOU LIKE TRASH!!!