Care Shop Reviews 24

Purchased Ford Fiesta from Bristol branch. Jamie was very patient and took time to explain every facet of the car`s dash board as this was my first puchase for many years. The whole process was very easy from test drive to completion. Nothing to much trouble and finance department explained all I needed to know re purchase.

Bought the X2 BMW from car shop Doncaster . Ibby who helped our whole experience in picking the wright car for us was a great experience. Just like to thank Ibby and the whole team for making it stress free as possible

Had a car off these guys today no fuss no drama Jack and Nathan in Warrington looked after me very well explained everything to me and were very patient no hard sell.

Bristol car shop
I went to car shop to have a look and potentially get a new car
Daniel helped me find my car and Jacob helped with the finance side, Jacob went above and beyond.
They were both incredibly helpful friendly and kind. They both did their best and got me in a new car and I absolutely love my a class thank you gents so much
I named her lady deadpool the merc with a mouth :)

Jack was great and really helpful honestly such a lovely chap

I purchased a car yesterday from the Swindon branch what an excellent service no pushy salesmen got the car I wanted they also brought it in from another branch for me such a smooth service I received with many thanks to Shawna and Nathan all staff were polite and answered all my questions I would definitely recommend them now to do some driving in my new car

Dan was my sales manager when completing the purchase for my new car. He was a really kind and genuine guy. Explaining the process really well. Thanks Dan!

Left a £300 deposit and still waiting for a refund as they let me down its day 15 now. Still havnt received my money. There is no customer service. They don't keep you informed. Very unprofessional

Car shop, they sold us a car that was a demic forever breaking down, we had warranty they didn't cover repair cost, we then had full cover and the car broke down again they didn't cover the cost again and again and again no curtesy car for a 22 year old even though they charge him cover for this, the manager lied to her teeth just to get a sale, don't be another victim of car shop please don't buy from this company dated 19//1/24

Ben Payne was a very friendly and empathetic sales man.
Excellent reversing out of tight spaces

Great service, answered all my questions and friendly environment

Bought an electric car 3 months ago. Cold weather stopped car from working and came up with battery faults. They did a diagnostics on the day the car was fine and didn’t show any faults: they wasn’t interested: they then said they did a battery test and gave me a ripped receipt dated 4/4/22 . I told her today is 5/12/23 so why is she trying to give me an old receipt. She said the D&T doesn’t mean date and time: I told her she needs to stop giving me lip service and get my car sorted! Don’t buy from here in Wakefield! As soon as you buy a car they don’t care and don’t respond to calls/emails

Took my elderly parents to Car Shop Nottingham the young lady Emma was an absolute gem patient knowledgeable and understanding of my parents she had the patience of a saint. We were there hours sorry hours and hour ls sat and Sunday they even put a deposit on a car then changed their mind, went for something totally different. Rosie was also a Gem both girls asset to Car Shop. My only gripe with the store is that when I say I don’t want Gap insurance or your Warranty apparently it’s policy for you to make me sit there and waste my time while your sales agent goes through the paperwork with me on something I don’t need. I know exactly what it is exactly how it works so I didn’t need to sit there for 25 extra minutes wasting my time. If it hadn’t of been that it was my parents car I would’ve got up and walked out. Maybe you need to re-look at the way you present your gap and warranty and there should be a section for client says No. other than that is wasn’t a to bad experience with you, but sadly to say I’m not going to buy a car from you while you make me sit there listening all about something I adamantly don’t want.

Brought a Audi A4 at warrington branch, spent around 30k ,I paid over £400 for the car to be polished what a mistake this was going to cost me over £1000 to get the bodywork right again. I’ve phoned them several times but no one will ring me back to sort this out The staff are brilliant when your buy the car but If you have a problem no one will get back to you to sort it out. Please be very careful when buying a car from there and do not get your car polished even if they offer it for free absolutely disgusted with them

Bought my car from Car Shop Doncaster over the weekend and the staff were amazing, so helpful and found me the perfect car!

We were very pleased with the helpful staff today, I walk with a stick and instead of walking miles they suggested we went in. Looking up cars on a computer was easy, then he went and brought the car for us. Everybody was very polite and helpful.

Just to say that, Tommy was so helpful and polite, friendly, nothing was no trouble for him, he is an asset to the company

James Blewitt provided me with a 5 start service and made us feel comfortable when buying a car!

trust polite please give option for 0 rating and photo upload....
just after two month they gave me surprise they said your allow wheel was not curb it's not possible we sold car in this condition let me see before sold photo and after saw photo said sorry it was curb but why you accept that just image how stupid they are or they are thinking we are stupid.Car shop warrington have great customer service end of all they said you have to pay for it and i said what about my air bag my safety and they reply visit your local car shop branch.such a ridiculous after sell CS.now you can select them as a Scammer not for a car seller.they do black paint on rim still on it and i changed my tire by paying 80 pound because of allow wheel the branch manager not available any time.i calling them from that day

I bought a car from the car shop outright cash a year ago, I have washed my car a few times but today I have washed it and it has become obvious that my car alloys are powder coated, I queried this with the customer service on the phone, and he said that you can tell from the images from when they sold my car that they are powder coated which you cannot. I then went into the dealership in warrington ans the customer service was shocking when I asked if there is a manager I can speak to I was told “there are plenty of managers behind this desk” which I found rude. When I was explaining my problem he was shrugging. I suggested that he comes and looks at the car and looks at the images from when I bought it for a comparison and he said “I’m okay” he then continued to tell me his wife has a black Porsche and that he wouldn’t be able to tell if cars have powder coated wheels, this is from a man who is experienced in selling cars. He then continued to say when they buy the cars they do not look at the wheels and just buy the car. The customer service has been shocking, very rude and obnoxious employees. I do not expect there to be a fault with my car after a year, I should’ve been informed of the wheels as I used professional polish on them, even my partner asked before he cleaned the wheels is there anything wrong with them have they been sprayed as I was under the impression they had not I declined as I was not told otherwise when I bought the car.

As I have worked in a customer service setting for almost 10 years I would expect more respect and professionalism from the managers. Due to my age and being female I feel discriminated against as when my Partner walked through the door he was given more respect than myself which is outrageous.