Car Mats UK Reviews 

Ordered a boot liner on May 14th They took my money and sent email telling me stage 1 was completed and the liner was being made to fit my car . Then nothing for over a week finally got an email saying it was out of stock . Hey thought you said you were making it for me ? I was told it would be delivered in a week .well it's now June 6th I have lost patience this company appear to give no customer service just take the money and do not deliver I would never use them again and I am now having to go to the Ombudsman to try any get my money back ...don't use them useless

Very average at best, look elsewhere as there’s better product for less money.

Ordered some car mats for my Kia sportage was told on Amazon that they would arrive by 24th April well I’m still waiting for them to arrive.when I track them through Amazon it says that they are lost

Unfortunately my experience hasn’t been great with the product, the fastener clips came undone for two separate mats. The company have been helpful in sending out new clips but in future I think I’d always buy genuine mats.

Ordered truck mats that were described to fit the vehicle. Added registration number so they could double check. Mats arrived but didn’t fit. I advised the company that a new model was released in 2020 so were they sure the mats they produce still fit. Turns out, no they didn’t. Online description changed to say up to 2020 only and I was advised I could have a 75% refund as if ordered incompatible mats!! Luckily I had proof to show the advert had been changed so 100% refund agreed. Was told refund would take 14 days, no refund. Was then told 14 working days, still no refund. 23 days later and I’m still £150 out of pocket. Escalating this now to my bank. Can take your payment within seconds yet unable to process a refund, for their error, in 23 days. Beware.

Got my Mats in and have to say, the quality and fitment is superb. Couldnt be happier, quick delivery too. Cant highly recommend them enough.
Best car mats ive had.

Delighted with the mats for our van. Very quick service too.

Ordered a set of off road rubber car mats from their website using registration but didn't notice the small print why would you put a photo of the mats Inc material to say later thats only a sample and also the material is subject to availability. Be careful when ordering.

ordered personalised car mats for a special birthday present, took 5 weeks to come !! and when they did come the whole order was wrong the text was completely wrong the mat shape was wrong, holes punched in the wrong place. when i rang up to complain they advised the machine was programmed wrong and couldn't send a replacement !!
asked for a refund and recieved no acknowledgement , communication is shocking DO NOT BUY FROM HERE

Scam company - DO NOT USE - faulty product sent, and failed to refund for the item once returned. Fails to respond to emails, AVOID!!

I ordered a boot cover for a Range Rover from Car Mats UK in Jan ‘24. It eventually arrived, but did not stick to the sides of the boot, and did not include correct cut outs, covering important access points. When I raised the issue with Car Mars, they said they would send out “better Velcro”. This still didn’t work, and didn’t address the wrong design. I had to pay a restocking fee when I sent it back, and over 2 weeks have passed and I have still not received anything. I would avoid this company.

The “Off road rubber severe weather mats” for my Honda Jazz are nicely made and suitable for all three passenger foot-wells but totally INADEQUATE for the driver. The driver mat supplied is very small and extends neither up under the brake and accelerator pedals nor over the left side foot rest. On the website when ordering these mats the “generic and not car specific photo” shows this type of heavy duty floor mat clearly extending over the left side foot rest of that particular model car. It is VERY deceptive that the mats supplied for my car are not so generously cut. Maybe they should state on their website that the mats are actually no larger than those sold by Honda as OEM.

When I wrote to CarMats.co.uk and complained about the small size of the driver’s mat their response that their mat was the same size as the mat supplied by Honda for the Jazz. The fact the OEM mat is inadequate does not mean that aftermarket “Off road rubber severe weather mats” need to be similarly so small. CarMats response was that the small size was necessary to avoid interference with the pedal travel. They stated that "having the mat go under the pedal can be hazardous." It is clear to me that this is a weak reply and that they have never fully investigated the possibility of interference of larger mats in a current generation (2020 to 2024) Honda Jazz. This car is only available with automatic transmission and so the mat will never stop a clutch pedal from being fully depressed. And the brake pedal should can never be depressed fully to the floor unless they are defective In reality, the thickness of the rubber mat is trivial compared to the travel distance available under the pedals! I have tested one of the rear passenger much larger mats in the drivers foot well and there is plenty of space, with no pedal interference up under the pedals.

The description on the CarMats website states "Off Road Rubber: For the outdoor lovers. Made from hard wearing rubber. Easy to wipe clean." Sure, the small rubber mat sold for the drivers side foot-well is easy to wipe clean but what about protecting the underlying carpet that Honda trims the entire footwell area underneath the pedals with? Living in wet and muddy Devon I really thought these mats would be good but they do not provide the level of protection I had hoped and was implied on The CarMats website.

In summary buy less expensive generic cut-to-fit rubbers mats from Halfords

Having been so disappointed with the quality and wear and tear of your rubber matts and fobbed off with you will send out one replacement drivers side Matt I request a full refund under your 12 months guarantee.

I have brought an original Vauxhall Mokka E set of Matt's that not only make yours look like cheap loo roll but are solid and fit for the job they were designed for

I searched a few on the net and ended up here as the price and product seemed the best.
The rubber mats tailor made are a good fit and seem to be well worth the money.Well finished with a colour edging and all good.New rubber smell is fading and good job as initially its quite strong.
I would buy again definately

[Update: Since posting my initial review, I was sent the correct fittings within 24 hours. They worked ... but it took me a while to figure out how to fit them. I had to use a sharp knife to increase the hole in the mat, and then I put the fittings in upside down. It took me an hour or so in total, eventually. So overall, good quality and good customer service, but instructions for fitting new parts would have been helpful!]

[Original review: I am very pleased with the mats, except for one thing. They are well made and fit the area they are designed for. However, the front driver’s side mat keeps riding up into the footwell (towards the pedals). This is rather inconvenient, but also potentially dangerous if it were to affect operation of the pedals.

The mats have two bonded holes/grommets, designed to go over two clips set into the floor of the footwell. The clips “swivel” – supposedly so that they can be inserted through the holes/grommets and then twisted in order to secure in place.

The problem is that the clips will not go through the holes/grommets. The holes/grommets have a sort of spring-loaded clip, and this is preventing the floor clips to go through the holes/grommets in the mat.

I have sent a query to customer services and will edit this review if the problem is solved.]

I bought 4x Citreon C3 Car Mats. The product was sub-standard, the holes to secure the mats didn't (and still don't) fit the clips on the car and now one of the plastic clips holders has fallen off drivers mat after only a month of use. Poor product, cheaply made.
Had to buy another set. Couldn't be bothered to return, just won't use them again.
On a side note, I'm also being bombarded by their direct selling spam emails.

I placed an order for in excess of £100 on 27 January 2024. When placing the order, the website said that delivery was to be by 31 January 2024. Complete lie and false advertising.

I cancelled part of my order on the 28th and received an email on the day to confirm that this part had been cancelled and was duly refunded.

On the 29th, I received an email, informing me that my "order had entered production". Obviously, the delivery date of 31 January was out of the question.

I emailed their customer service on 6 February and was told

"All our products are made to order; they enter our factory for production the working day after you placed your order.

We aim to deliver all orders within 9 working days of the production process starting.

This order entered production 29/01/24.

You will receive a tracking link the evening the mats are dispatched.

We are unable to provide estimated dispatch dates for individual orders, ahead of them leaving the factory, due to how our production process works."

On the 6th itself, I got an email that a shipment was on its way.

I received a package on the 8th, with the wrong item! The item sent to me was the one which I had cancelled!

I emailed them on the 8th saying if this is an error, to cancel the rest of the order as well and refund my money.

Their response was:

"Where possible we try to send out all orders together, however this isn't always possible.

Apologies the refunded boot may was sent in error, you do not need to return this."

They were under the impression that the car mats were being sent separately, and were good enough to let me keep the car mat (which I don't need!).

I emailed again on 14th February, asking for a status update.

I was told, on the 15th, that the items had been delivered on the 8th! Amazing! I had to repeat the conversation from the 8th, only to be told that they were sorry that the items had not reached and would refund me the cost. Nearly three weeks after the order was placed!

I complained that this level of service was abhorrent and unacceptable and, possibly as a humorous response, I was offered a discount on my next purchase!

I made it clear that I would not be placing any further orders, after receiving such bad service this time.

When I asked for compensation, I was told that they have apologised for the inconvenience and offered a future discount. They would not offer any compensation.

While I appreciate that their items may be great (I will have to take the word of the reviewers before me, the car mat they sent me is still outside awaiting sunlight, since it gives off the lovely smell of rubber) and that their customer service responses are quick, this is a mistake which no customer should have to suffer.

I am quite patient with service providers but this has really displeased me!

Thanks

So far I have only received half my order. Missing the boot map, have been told twice it is on its way.
Losing faith.

Pleased to say turned up

Very Poor quality. I ordered "Luxury" and paid the extra for that however the "luxury" standard isn't even as good as other suppliers standard products. Hard to tell what is the carpet side and what is the back side. Plasticky and cheap.....wont be using them again.

Just received my car mats for my volvo XC60 , I must say im very impressed with the quality and look , well done car mats uk..👏 (rubber mats with grey stitching)