I had a query about the item and this was responded to very quickly. The online ordering process was simple to use and the goods were dispatched very promptly. A key factor in buying from Carnoisse... See more
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The UK's leading alloy wheel and performance parts specialist. We offer a huge range of products to enhance your vehicle. Est. 1979.
5a Brittany Court, High Street South, LU6 3HR, Dunstable, United Kingdom
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Carnoisseur

Reply from Carnoisseur
I purchased a set of locking wheel nuts great product can’t fault them they fitted perfectly can’t fault the company brilliant service and staff service especially Patrick well done carnoisseur 👍👍👍

Reply from Carnoisseur
Neville and Patrick gave superb service identifying the part I needed, which was no easy task

Reply from Carnoisseur
Found the space saver wheel online but just wanted a few more details. Rang the firm and a guy called Patrick was really friendly and helpful. Delivery turned up on time too, well packaged and seems good quality.

Reply from Carnoisseur
Easy efficient ordering. Quick delivery and excellent product. I like the thoughtfulness of the package which included all the requirements for different circumstances of time and weather, even including a kneepad!

Reply from Carnoisseur
Best price on the net, plus extras included at that price.
Fast delivery.

Reply from Carnoisseur
Dealt with Patrick, he talked me through the process and everything in the. Hero package was complete and delivered on time.

Reply from Carnoisseur

Reply from Carnoisseur

Reply from Carnoisseur
Very helpful on the phone and all of the items were of a good quality and very useful IF I should need them, would defiantly use them again.

Reply from Carnoisseur
Patrick was very helpful in confirming the correct wheel for my car. The DHL delivery was excellent. The Road Hero wheel and kit are all as described. The wheel fitted in the well of my new VW, so I am very pleased. I have always had a spare wheel and the VW electric pump and gunge to fill a puncture wasn’t really to my taste.

Reply from Carnoisseur
When doing the initial online order there was a difficulty with my credit card which they were happy to advise on and then the delivery company also proved to be difficult. Carnoisseur were brilliant thoughout all of this and certainly went the “extra mile” for my order.
Rather unusual in these time but certainly very appreciated by me

Reply from Carnoisseur
Easy to deal with and knowledgable in what my requirements were and prompt delivery

Reply from Carnoisseur
I ordered this item on a Friday morning and they said it be Monday or Tuesday now but it came on the Saturday at 10 30 good job to you all many thanks

Reply from Carnoisseur
I asked for a spare wheel for an Audi A3 S3 saloon and I dealt with Pat , he rang the manufacturer’s and rang me straight back. This kit was £100.00 cheaper than the original road hero we were looking at, and Pat insisted I try the wheel on the car to make sure. Which it did, and thank you. The quality of the wheel,Jack and accomplements are amazing.

Reply from Carnoisseur
Easy to order, arrived on time, item exactly as described. This Road Hero spacesaver kit is part of my sons 21st, presents to go with his new car. Thankypu

Reply from Carnoisseur
I spent a great deal of money with these people, they sold me the wrong product for the year of my vehicle. Whilst having the suspention changed we, then find the parts are incorrect. I paid a further £300 to put the vehicle back to standard, Neil the owner came across as agitated and unwilling to help. Don't confuse "being polite" with Neils willingness to help. I was talked down to and treated badly with no apology or offer to make me whole on the money i'd spent. Don't use these people. Their arrogance is incrediable. Lets wait and see how they respond to this, No-doubt I must be in the wrong.
Update, you can say sorry all day long, when I needed help, you refused because it would have cost you money.
Let's be thankful that it only cost me, now you can live with this review.
You might be polite to people reading this however, you turned your back on me, then ignored me. They come with smiles on their face. You put me through pain and trouble. Live with it for eternity reading this review.

Reply from Carnoisseur
Incredible service!!! 10/10
I ordered harnesses in the colour Miami blue not realising that there can be a 10 working day wait for this colour to be made. So I rang them up to ask them how soon it would get delivered as they were needed for an mot and the gentlemen on the phone went out of his way to get them delivered to me as soon as possible!! He had them made and delivered in 2 working days from order date! He asked me when I needed them for at the latest and he got them here before that day.

Reply from Carnoisseur
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