I was having difficulty finding the part I needed for 2018 _Prius. Once I located your site I easily navigated the structure of the website and found the part.
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We did not receive a complete order ,we are missing passenger side back up lite !! Our Oder # is CPX262502132769669 we received 3 boxes instead of 4 however the quality of the taillights are superb! H... See more
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The package was delivered to to the wrong address. Also the brake pads for the front of the 2016 dodge gran caravan, also haven't received the front rotors on day promised, that's what I need most, n... See more
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The ordering process was simple. The price was reasonable however, the delivery date promised was 9/9 and it didn't arrive until 9/11 and 9/12 at 3:30am Est. Two separate shipments and when your ha... See more
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Company details
About CarParts.com
Written by the company
For Every Ride. For Every Road.
At CarParts.com, we know life is all about the journey — and so is taking care of your vehicle. For over 25 years, we've helped drivers of every kind get back on the road quickly, whether you're a hands-on DIYer or you prefer professional service.
At CarParts.com, we know life is all about the journey — and so is taking care of your vehicle. For over 25 years, we've helped drivers of every kind get back on the road quickly, whether you're a hands-on DIYer or you prefer professional service.
Over 1.5 million parts, and a way to find yours
From everyday maintenance and collision repairs to upgrades and performance enhancements, our assortment makes it easy to find exactly what you need. Our vehicle selector and mobile app narrow the catalog down to parts guaranteed to fit your car, truck, Jeep, SUV, motorcycle, ATV, dirt bike, and more — no guesswork required.
From everyday maintenance and collision repairs to upgrades and performance enhancements, our assortment makes it easy to find exactly what you need. Our vehicle selector and mobile app narrow the catalog down to parts guaranteed to fit your car, truck, Jeep, SUV, motorcycle, ATV, dirt bike, and more — no guesswork required.
The parts you need, hassle-free
Our nationwide distribution network spans over 1 million sq. ft., delivering fast shipping and competitive prices, removing the stress from vehicle care, and giving you more peace of mind to enjoy the freedom and memories your ride brings. We also carry CAPA Certified collision parts, third-party tested for quality, fit, and durability, so you can be confident in every repair.
Our nationwide distribution network spans over 1 million sq. ft., delivering fast shipping and competitive prices, removing the stress from vehicle care, and giving you more peace of mind to enjoy the freedom and memories your ride brings. We also carry CAPA Certified collision parts, third-party tested for quality, fit, and durability, so you can be confident in every repair.
Fast delivery, close to home
Because our fulfillment centers sit near most major US population centers, the majority of orders arrive in 2 business days or less, and [same-day / next-day] delivery is available on eligible orders in Las Vegas, NV and Grand Prairie, TX areas.]. Enter your zip code when shopping to view delivery estimates, or at checkout.
Because our fulfillment centers sit near most major US population centers, the majority of orders arrive in 2 business days or less, and [same-day / next-day] delivery is available on eligible orders in Las Vegas, NV and Grand Prairie, TX areas.]. Enter your zip code when shopping to view delivery estimates, or at checkout.
Shopping with confidence
Every order is backed by a 30-day return window, extended to 60 days with a CarParts+ Gold membership. CarParts+ Gold members also receive free shipping on 1 million+ eligible parts. Shipping and product protection plans powered by Extend are also available for added confidence and peace of mind.
Every order is backed by a 30-day return window, extended to 60 days with a CarParts+ Gold membership. CarParts+ Gold members also receive free shipping on 1 million+ eligible parts. Shipping and product protection plans powered by Extend are also available for added confidence and peace of mind.
What we stand for
Safety First · Customer Focused · Urgent Excellence · Innovation Through AI
Safety First · Customer Focused · Urgent Excellence · Innovation Through AI
Our promise
From the garage to the open road, CarParts.com empowers drivers for every part of their journey. Whether it's the daily commute, the weekend build, or the off-road adventure. Through our seamless onsite experience and extensive catalog expansion, CarParts.com is one destination that keeps every vehicle moving, protected, and ready for what's next.
From the garage to the open road, CarParts.com empowers drivers for every part of their journey. Whether it's the daily commute, the weekend build, or the off-road adventure. Through our seamless onsite experience and extensive catalog expansion, CarParts.com is one destination that keeps every vehicle moving, protected, and ready for what's next.
CarParts.com, Inc. is headquartered in Long Beach, California, and is publicly traded on the Nasdaq under the ticker PRTS.
Brands and services
CarParts+
More perks. More peace of mind. Free shipping on 500,000+ eligible parts, 24/7 roadside assistance, extended 60-day returns, VIP customer support, and more with a CarParts+ membership. carparts.com/membership
More perks. More peace of mind. Free shipping on 500,000+ eligible parts, 24/7 roadside assistance, extended 60-day returns, VIP customer support, and more with a CarParts+ membership. carparts.com/membership
CarParts Euro
Built for European vehicles.. Shop premium replacement and performance parts for BMW, Audi, Mercedes-Benz, Volkswagen, Porsche, Volvo, MINI, and other popular European makes — all in one dedicated destination. carparts.com/euro
Built for European vehicles.. Shop premium replacement and performance parts for BMW, Audi, Mercedes-Benz, Volkswagen, Porsche, Volvo, MINI, and other popular European makes — all in one dedicated destination. carparts.com/euro
JC Whitney Performance Hub
Performance starts here.. More than 110 years of automotive heritage. Browse the catalog that's been outfitting American vehicles since 1915. Explore premium parts, tools, and accessories for Jeeps, trucks, and off-road vehicles. carparts.com/jcwhitneyperformance
Performance starts here.. More than 110 years of automotive heritage. Browse the catalog that's been outfitting American vehicles since 1915. Explore premium parts, tools, and accessories for Jeeps, trucks, and off-road vehicles. carparts.com/jcwhitneyperformance
DIY Repair Guides
Expert help for every repair.. Access step-by-step repair and maintenance guides to help you tackle your next DIY project with confidence. carparts.com/blog, youtube.com/@CarPartscomOfficial
Expert help for every repair.. Access step-by-step repair and maintenance guides to help you tackle your next DIY project with confidence. carparts.com/blog, youtube.com/@CarPartscomOfficial
Interactive Garage
See it on your vehicle before you buy. . Visualize select upgrades on your exact vehicle before you purchase. Preview how parts will look, eliminate guesswork, and upgrade with confidence. carparts.com/product-visualizer
See it on your vehicle before you buy. . Visualize select upgrades on your exact vehicle before you purchase. Preview how parts will look, eliminate guesswork, and upgrade with confidence. carparts.com/product-visualizer
Product Protection
Protection for the unexpected.. Add optional product protection by Extend for eligible purchases and get coverage for mechanical or electrical failures that occur through regular use. carparts.com/blog/extend
Protection for the unexpected.. Add optional product protection by Extend for eligible purchases and get coverage for mechanical or electrical failures that occur through regular use. carparts.com/blog/extend
CarParts.com Mastercard®
The CarParts.com Mastercard® is the smart auto parts credit card choice for every driver. Learn more about the benefits and check if you prequalify in minutes. carparts.com/creditcard
The CarParts.com Mastercard® is the smart auto parts credit card choice for every driver. Learn more about the benefits and check if you prequalify in minutes. carparts.com/creditcard
Need help? We'd rather fix it than read about it.
- Phone: 1-866-529-0412 (Mon – Sun from 4AM to 8PM PST)
- Contact Us carparts.com/help-center/contact-us
- Chat with Spark carparts.com/chat
- Track an order carparts.com/myaccount/trackorder
- Start a return carparts.com/returns
- Manage Account carparts.com/myaccount
- Retrieve my cart carparts.com/cart/getquote
Shop on-the-go
- Appstore apps.apple.com/us/app/carparts-com/id6450888440
- Playstore play.google.com/store/apps/details?id=com.carparts.mobilewrapper.customer
Follow Us
For the latest updates from CarPartscom:
- Instagram instagram.com/carpartscom
- Facebook facebook.com/carpartscom
- Tiktok tiktok.com/@carpartscom
- LinkedIn linkedin.com/company/carparts-com
- Youtube youtube.com/@CarPartscomOfficial
Contact info
United States
- feedback@carparts.com
- www.carparts.com
3.7
Average
14k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The delivery service has been quite…
The delivery service has been quite disappointing. Some of the other parts I purchased afterward were delivered on Tuesday and Wednesday. I’m hoping the parts are of good quality and not damaged or defective.
14 September 2026
Easy to order
Easy to order, the only issue I had is when I called to fix something and I had to speak to someone who did not speak good english
14 September 2026
Easy and my full address is John hall…
Easy and my full address is John hall 1861 hwy 399 beattyville ky 41311
16 September 2026
Great parts good service
11 September 2026
I did not like being charged $10 for a…
I did not like being charged $10 for a warranty when I make my order I was refunded this $10 that's why I rented three stars
11 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They were slow to ship my order and petty
They were slow to ship my order, customer service is non-existent, and they even went as far as to block me from accessing the page to see my order status and shipping number after i left bad reviews... extremely petty and poorly run business.
14 September 2026
Reply from CarParts.com
Hey Andrew! We sincerely regret the difficulties you encountered with your order's shipment and our customer service. We are very concerned to hear about the issues with accessing your order status and the subsequent blocking. We are actively investigating this matter to understand what happened and prevent similar situations.
Glad to find something online that you…
Glad to find something online that you can trust, it was a good price for the parts, they fit, they did take a little while to get here though. But overall I'm satisfied
6 September 2026
Reply from CarParts.com
Thanks, Patricia! We're so glad to hear you found our parts to be a good fit and that you're satisfied with your purchase. We appreciate your patience regarding the delivery time and are always working to improve our shipping efficiency.
Reply from CarParts.com
We're happy to hear our quick service met your expectations. We appreciate your positive feedback!
No problem placing my order
16 September 2026
Reply from CarParts.com
Great to hear, Thomasina! We're happy that placing your order was a smooth process for you. Thank you for your kind feedback!
Shipping was fast and on time.
11 September 2026
Reply from CarParts.com
We're happy to hear that our shipping met your expectations for speed and punctuality. Thanks for the positive feedback!
Reply from CarParts.com
We're sorry part of your order didn't arrive as expected. We understand how frustrating it is to be missing pieces you need to finish the job. Please reach out to us via the chat on our website with your order number so our team can track down the rest of your order or get a resolution started.
It was very easy going through the…
It was very easy going through the order
process
16 September 2026
Reply from CarParts.com
Thrilled to hear that our ordering process was easy for you. We appreciate the kind words!
Reply from CarParts.com
Thank you, Joseph! Our team takes a lot of pride in taking care of our customers, so hearing this means a lot to us. We're happy we could help, and we're here whenever you need us again.
This company did an awesome job
This company did an awesome job, by making sure my product arrived on time. When I received it, there were no damage to the product.
11 September 2026
Reply from CarParts.com
We appreciate the kind words, Barbara! It's great to hear you had a positive experience with us. Your feedback makes a difference to our team, and we're grateful you chose CarParts.com. We look forward to helping you with whatever comes next!
I still have not received my purchase
I still have not received my purchase. It is going on 4 days later than I was told.
10 September 2026
I ordered on the 5th with arrival…
I ordered on the 5th with arrival supposed to be on the 10th, still no part and it is saying arrival estimated on the 20th. 15 plus days is ridiculous.
6 September 2026
Reply from CarParts.com
Thank you, Jose! We really appreciate you taking the time to share your experience. We're glad you found our parts helpful, and your feedback means a lot to our team.
Reply from CarParts.com
Thank you for the great feedback! We're happy to hear your part arrived quickly and in great condition. Getting you the right parts when you need them is what we're all about. Thanks again for taking the time to review us, and we hope to serve you again soon!
Good proct but watch out
Part arrived 3 days early And was made of good quality and fit. It did not come with the gasket /o-ring For the high pressure Input line.
7 September 2026
Easy order placing
Easy order placing, fast delivery and accurate well made parts. The parts were perfect.
10 September 2026
Reply from CarParts.com
We really appreciate the kind words, Claude! It's great to hear you had a positive experience with us. Your feedback makes a difference to our team, and we're grateful you chose CarParts.com. We look forward to helping you with whatever comes next!
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