While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
This is the fourth carpet I have ordered from Carpet Right in Farnborough this year as I am in a new property in need of an update. I can’t tell you how helpful Kelly from the store has been. The service is second to none. I still have a few rooms left to do and I wouldn’t dream of going anywhere else.
After spending over £4,000 with Carpetright, I’ve been left without a carpet, with bare, dangerous floorboards and spiked grippers exposed in my home—completely unsuitable for my one-year-old child. This is after two failed fitting attempts and countless empty promises.
The mismanagement has been relentless:
- Three mismeasurements by their teams.
- Two disastrous fitting attempts, both leaving the job unfinished (one team had to be fired by the store for their rudeness, the second fitters flooded my house by nailing into a pipe)
- Various pieces of furniture, and even my new marble flooring, all scratched and damaged
- Repeated misinformation, delays, and zero accountability.
It's been over a month, and I'm still left with no carpet, and no reasonable offer to help me get my house back in order.
The complaints process has also been extremely drawn out—days between messages, and an extremely slow response from Carpetright's central team.
To make matters worse, my wife is due to give birth next month, and I was so excited to get my house in order for the event. It's looking more and more unlikely by the day.
Happy to share pictures of the shoddy work, and the state they left my house in.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
